Dell KACE K1000 Systems Management Appliance 6.0 Cumulative Patching and Security Hotfix 101865
Dell KACE™ K1000 Systems Management Appliance 6.0 Cumulative Patching and Security Hotfix 101865 Release Notes October 2014 These release notes provide information about the Dell KACE™ K1000 Systems Management Appliance version 6.0 Hotfix 101865. This release contains bug fixes and updates to the K1000 appliance (server), and it requires the appliance to restart after the update is installed. This is a cumulative release that includes issues resolved in hotfix 6.0.101864, and it should be applied to appliance version 6.0.101863 or 6.0.101864 only. The K1000 Agent software is not updated in this release. • About Dell KACE K1000 Systems Management Appliance on page 1 • Resolved issues on page 1 • System requirements on page 2 • Product licensing on page 2 • Update the appliance on page 2 • Post-update tasks on page 5 • Globalization on page 7 • About Dell on page 7 About Dell KACE K1000 Systems Management Appliance Dell KACE K1000 Systems Management Appliance is a physical or virtual appliance designed to automate device management, application deployment, patching, asset management, reporting, and Service Desk ticket management. Resolved issues This release applies updates and resolves several issues. Dell KACE K1000 Systems Management Appliance 6.0 Cumulative Patching and Security Hotfix 101865 Release Notes 1 Table 1. Resolved issues (new in hotfix 6.0.101865) Resolved issue Issue ID When importing patch metadata, the appliance only looks for CAB, EXE, and PLP file extensions, preventing some third-party patches from being deployed. K1-16998 Versions of the Bash shell contain vulnerabilities. K1-16984 Table 2. Resolved issues (from hotfix 6.0.101864) Resolved issue Issue ID Service Desk ticket attachments that contain special characters, such as accent marks, are handled incorrectly. K1-16578 During scheduled LDAP group imports, LDAP group names are concatenated instead of being imported with individual group names. K1-16548 During scheduled LDAP user imports, existing user accounts are duplicated. K1-16547 When using Internet Explorer® version 8 to access the Administrator Console, the Assets list is blank. K1-16536 During user import and login, LDAP user filters are applied incorrectly. K1-16530 System requirements Before installing this hotfix on your K1000 appliance, ensure that your system meets the minimum hardware and software requirements. For hardware and software requirements, see http://kace.com/support/resources/documentation. Upgrade and compatibility This hotfix should be applied to appliance version 6.0.101863 or 6.0.101864 only. To check the version number of your appliance, log in to the Administrator Console, then click About K1000 at the bottom left of the window. If your appliance is running an earlier version, you must update to the listed version before installing the hotfix. Product licensing If you currently have a K1000 product license, no additional license is required. To obtain a license, contact Dell KACE Technical Support at http://kace.com/support/ Update the appliance You can update the appliance using an advertised update or by manually uploading and applying an update file. Dell KACE K1000 Systems Management Appliance 6.0 Cumulative Patching and Security Hotfix 101865 Release Notes 2 Prepare for the update Before you begin Before you update the K1000 appliance, verify that your appliance meets the following requirements: • 64-bit system: If you have a physical K1000 appliance, it must be a 64-bit system. The hotfix update cannot be installed on 32-bit appliances. • Current version: This hotfix should be applied to appliance version 6.0.101863 or 6.0.101864 only. To check the version number of your appliance, log in to the Administrator Console, then click About K1000 at the bottom left of the window. If your appliance is running an earlier version, you must update to the listed version before installing the hotfix. • Disk space: You must have more than 15% free disk space available on the K1000 appliance. On physical appliances, this disk space must be on the appliance's main drive. Additional recommendations: • Allow plenty of time: If you have a large database, more than 150MB in size, the update process can take several hours. • Back up before you start: Back up your database and files and save your backups to a location outside the K1000 server for future reference. For instructions on backing up your database and files, see the K1000 Administrator Guide, http://kace.com/support/resources/documentation. If your backup file (kbox_dbdata.gz) is more than 150MB in size, contact Dell KACE Technical Support for additional recommendations: http://kace.com/support/contact. • Save patch notification messages: If you have disabled patch progress notifications to managed devices, but you have notification message text that you want to keep, copy that text to a backup location. During the update, patch progress messages are deleted if patch progress notifications were disabled. • Enable SSH: Enable SSH in the Security Settings section of the Administrator Console. This provides an easier path to recovery if necessary. When the update is successful, you can disable SSH as needed. Update the appliance using an advertised update You can update the appliance using an update that is advertised on the appliance Dashboard page or on the Appliance Updates page of the Administrator Console. CAUTION: Never manually reboot the appliance during an update. Procedure 1 Back up your database and files. For instructions, see the K1000 Administrator Guide, http://kace.com/support/resources/documentation. 2 Go to the appliance Control Panel: • If the Organization component is not enabled on the appliance, click Settings. • If the Organization component is enabled on the appliance: Log in to the K1000 systemui: http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. Dell KACE K1000 Systems Management Appliance 6.0 Cumulative Patching and Security Hotfix 101865 Release Notes 3 3 On the left navigation bar, click Appliance Updates to display the Appliance Updates page. 4 Click Check for updates. Results of the check appear in the log. 5 When an update is available, click Update. The hotfix is applied, the progress page appears, and the appliance restarts. When the update is complete, the K1000 login page appears. Upload and apply an update manually If you have an update file from Dell KACE, you can upload that file manually to update the appliance. CAUTION: Never manually reboot the appliance during an update. Procedure 1 Back up your database and files. For instructions, see the K1000 Administrator Guide, http://kace.com/support/resources/documentation. 2 Using your customer login credentials, log in to the Dell KACE website at http://kace.com/support/customer/downloads.php, download the K1000 server .kbin file for the hotfix release, and save the file locally. Dell KACE K1000 Systems Management Appliance 6.0 Cumulative Patching and Security Hotfix 101865 Release Notes 4 3 On the left navigation bar, click Appliance Updates to display the Appliance Updates page. 4 In the Manually Update section: a Click Browse or Choose File, and locate the update file. b Click Update, then click Yes to confirm. The hotfix is applied, the progress page appears, and the appliance restarts. When the update is complete, the K1000 login page appears. Post-update tasks After the update, verify that the update was successful and verify settings as needed. Verify successful completion Verify successful completion by reviewing the update log. Procedure 1 Go to the appliance Control Panel: Dell KACE K1000 Systems Management Appliance 6.0 Cumulative Patching and Security Hotfix 101865 Release Notes 5 • If the Organization component is not enabled on the appliance, click Settings. • If the Organization component is enabled on the appliance: Log in to the K1000 systemui: http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. 2 Click Logs to display the Logs page. 3 Review the log for error messages and warnings. 4 Click About K1000 in the bottom-left corner of the page to verify the current version. Verify security settings To enhance security, database access over HTTP and FTP is disabled during the update. If you use these methods to access database files, change the security settings after the update as needed. Procedure 1 2 Go to the appliance Control Panel: • If the Organization component is not enabled on the appliance, click Settings. • If the Organization component is enabled on the appliance: Log in to the K1000 systemui: http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. On the left navigation bar, click Security Settings to display the Security Settings page. Dell KACE K1000 Systems Management Appliance 6.0 Cumulative Patching and Security Hotfix 101865 Release Notes 6 3 In the top section of the page, change the following settings: • Enable Secure backup files: Clear this check box to enable users to access database backup files using HTTP without authentication. • Enable Database Access: Select this check box to enable users to access the database over port 3306. • Enable Backup via FTP: Select this check box to enable users to access database backup files using FTP. CAUTION: Changing these settings decreases the security of the database and is not recommended. 4 Click Save. Globalization This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation. This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe. About Dell Dell listens to customers and delivers worldwide innovative technology, business solutions and services they trust and value. For more information, visit software.dell.com. Contacting Dell Product questions and sales: (800) 306-9329 Email: info@software.dell.com Technical support resources Technical support is available to customers who have purchased Dell software with a valid maintenance contract and to customers who have trial versions. To access the Support Portal, go to http://software.dell.com/support/. The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. In addition, the portal provides direct access to product support engineers through an online Service Request system. The site enables you to: • Create, update, and manage Service Requests (cases) • View Knowledge Base articles • Obtain product notifications • Download software. For trial software, go to Trial Downloads. • View how-to videos • Engage in community discussions Dell KACE K1000 Systems Management Appliance 6.0 Cumulative Patching and Security Hotfix 101865 Release Notes 7 © 2014 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Dell Inc. The information in this document is provided in connection with Dell products. 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