The future strategic role of internal audit Key findings from the Global internal audit survey 2013 and Consumer products benchmark 2014 Enter Contents IA trends within the Consumer Products & Retail (CP&R) sector 1 mandate 1. Expanding internal audit’s mandate 4 2. Increasing the scope scope 7 requirements 3. Increasing competency requirements 11 composition 4. Evolving internal audit function composition 15 Conclusion Conclusion 18 Appendix Appendix 19 > > IA trends within the Consumer Products & Retail (CP&R) sector With technology and the world economy changing at an accelerating pace, organizations need to adapt swiftly and efficiently. Many businesses face increasing levels of risk due to expanding operations in emerging markets and developing countries. Meanwhile, regulatory requirements are escalating and the intertwined forces of globalization and advances in technology are creating new opportunities, but also new risks. This volatility and velocity have had a profound impact on the new demands within the Internal Audit (IA) function. Corporate leaders are expecting Internal Audit to improve visibility and provide strategic insights that can deliver lasting value for the organization. Satisfying these growing expectations implies there must be a transformation of the Internal Audit function, particularly the securing of appropriate new skills and competencies. In the summer of 2014, EY conducted qualitative interviews with key executives in Internal Audit of major CP&R companies to complete the IA picture drawn by our 2013 IA global survey. The focus still set on Internal Audit’s shifting mandate within the organization. We were particularly interested in how CP&R internal audit functions were addressing the skills and competency requirements necessary to fulfill a broader mandate reaching beyond compliance activities, to include finding the right balance between assurance and advisory, sharing business insights with stakeholders and serving as a strategic advisor to the organization. More than 500 chief audit executives (CAEs) participated, spanning 20 industries and the majority of the organizations have global revenues of $250 million or more. This article highlights the responses given by the consumer products and retail (CPR&R) industry and compares them to the global responses. The results of the survey and interviews show that while assurance and compliance are still the foundation of internal audit, companies are demanding more business insights and market recommendations. Today 23% of CPR respondents say that Internal Audit plays a truly strategic role. However, over the next two years, 60% indicate that being a strategic advisor will become their primary mandate. 1 > > Q: What is the primary mandate or focus of Internal Audit this year and in the next two years? To provide Compliance, Business Insights, and Strategic Advice All sectors CP&R 36% 23% 15% Last Year Next 2 years 69% To provide Compliance and Business Insights All sectors 37% CP&R 30% 46% Last Year Next 2 years 20% To provide only Compliance All sectors CP&R 2 27% 55% 31% Last Year Next 2 years 11% > > Becoming strategic advisors-Closing the transformation gap In order for IA to become a strategic and valued advisor to executive management and their boards of directors, the function has to transform and overcome the current enablement and competency gaps which will allow for enhanced performance. Competency gap Transformation gap Enablement Strategic and valued advisor Business insights Control and compliance Non-negotiable Business relevance Critical areas The drivers behind the transformation gap relate mostly to the strategic skills and experience that the IA staff will have to develop. Internal Audit functions need to focus on four areas to close this transformation gap and be ready to fulfill its new expanded mandate. 1 • Expanding IA mandate • • • Broadening stakeholder environment Balancing assurance and advisory Providing business insights Becoming a strategic advisor 2 Increasing the scope Emerging risks Emerging market risks Technology Thematic audits 3 Increasing competency requirements Technology Risk management Process improvement Critical thinking Data analytics Verbal communication Business strategy Relationship management Industry knowledge 4 Evolving IA function compositions 3 Interns Core audit skills (includes IT) Guest auditor Auditor rotation Co/outsourcing > > 1 Expanding internal audit’s mandate 4 > > Expanding internal audit’s mandate 1 2 3 4 Expanding IA Increasing Increasing competency Evolving IA function mandate the scope requirements compositions • • Providing assurance and steadfastly adhering to regulatory compliance requirements such as the Sarbanes-Oxley Act (SOX) or Foreign Corrupt Practices Act (FCPA) remain core elements of the internal audit mandate. However, the challenge for IA functions shifting towards the new mandate is to maintain its compliance role while increasing its ability to act as a strategic advisor. Finding the right balance between assurance and advisory is unique to each organization and its strategic objectives. Inputs to this balance include audit committee and management expectations on the one side and business initiatives on the other. 52% of respondents state that advisory reviews comprise 25% or more of the audit. Assurance Internal Audit mandate Advisory Broadening stakeholder environment Core Technology Critical thinking Emerging Business strategy Emerging Thematic auditTechnology skills Guest market Auditor Co/ • Balancing assurance and advisory Risk management Data analytics Relationship anagement Interns risks audits (includes auditor rotation outsourcing risks Industry knowledge business insights Process improvement• Providing Verbal communication IT) Internal audit mandate Becoming a strategic advisor Strategic advisor Audit skills + business knowledge + critical and strategic thinking Business insight Audit skills + additional business knowledge + additional critical thinking Non-negotiable compliance Basic audit skills, IT, baseline critical thinking The general trend is that advisory activities are comprising more and more of the audit plan. However, the results from the CP&R industry reveal that the percentage of advisory activities performed by IA departments decreased last year. In 2012 all IA departments performed some advisory work, nowadays 3% report to fully focus on assurance activities. Also last year, 24% of all consumer product companies reported that at least half of their work was advisory, this percentage has dropped to just 9% in 2013. It is important to note that this balance will teeter between assurance and advisory audits as the organization’s risk tolerance or strategic goals change. At the base of the spectrum, Internal Audit focuses entirely on compliance. At the top end, Internal Audit plays both a strong role in compliance activities and acts as a strategic advisor to the business. 5 > > Expanding internal audit’s mandate 1 2 3 4 Expanding IA Increasing Increasing competency Evolving IA function mandate the scope requirements compositions • Broadening stakeholder environment Core Technology Critical thinking Emerging Business strategy Emerging Thematic auditTechnology skills Guest market Auditor Co/ • Balancing assurance and advisory Risk management Data analytics Relationship anagement Interns risks audits (includes auditor rotation outsourcing risks Industry knowledge business insights Process improvement• Providing Verbal communication IT) • Becoming a strategic advisor Q. IA Advisory vs. Assurance activities in the CP&R sector 50% > 25-50% 5-25% None 24% 9% 41% 46% 2012 2013 35% 43% 3% The reason for this change towards assurance within CP&R is not clear, however one thing is; companies in the CP&R industry that invest in developing their advisory capabilities will find themselves leading the pack and could gain a significant competitive advantage. 6 > > 2 Increasing the scope 7 > > 1 2 3 4 Expanding IA Increasing Increasing competency Evolving IA function mandate the scope requirements compositions Increasing the scope Today, IA must be more vigilant and diligent than ever before. The changing environment is creating new risks at an increasing speed. The reality is that a control environment that is strong today can be compromised tomorrow. Technology is advancing fast and new common policies such as “bring your own device” come with new risks. A flexible and dynamic risk assessment and internal audit plan, which were once aspirations, are now imperatives. Organizations are increasingly asking for more and calling for their IA function to advise and proactively monitor emerging risks. Currently, 23% of all respondents say they are heavily involved in identifying, assessing and monitoring emerging risks. Within the next two years 49% expect to become heavily involved. Q: How involved is IA in identifying, assessing and monitoring emerging risks today? Will this change in the next 2 years? Q: Do you currently perform a separate emerging risk assessment? CP&R Global 25% Yes 26% 40% 47% 28% 34% No No, but plan on doing in the next two years Top emerging risks at a glance Heavily involved Somewhat involved Not involved 23% 49% 51% 2013 46% 26% Next 2 years Addressing emerging risks ensure that companies can prepare for future changes in the business environment. Based on our global survey results, the top global concern is economic stability (53.8%) followed by cyber security (51.7%), major shifts in technology (48.2%), strategic transactions in global locations and regulations around data privacy. For CP&R in particular, strategic transactions in global locations (49%), followed by the risk in economic stability and cyber security (46%) is at the top of the agenda. This reflects the dynamics of the CP&R sector in which M&A deals are often in the news and many of their partners, subsidiaries and affiliates operate in emerging markets. 6% Furthermore, nearly half (47%) of all respondents say they currently complete a separate emerging risk assessment and that number is expected to increase to 72% in the next two years. The trend is the same within CP&R, 40% currently perform an emerging risk assessment and 65% plan to implement it within the next two years. 8 > > 1 2 3 4 Expanding IA Increasing Increasing competency Evolving IA function mandate the scope requirements compositions Increasing the scope Q. What are the top emerging risks that your organization is tracking/monitoring? 54% 46% Economic stability Major shift in technology 37% Regulations around data privacy 39% 43% Risks in third-world countries/emerging markets 36% 43% Sovereign risk 23% 23% 16% 20% 15% 17% Not involved CP&R 8% 11% All sectors CP&R Top CP&R emerging risks All respondents ranked cyber security, major shifts in technology, regulations around data privacy and social media among their top emerging risks. However, only 25% of all respondents say they are heavily involved in addressing IT risks. The rapid evolution of technology is creating a number of risks as it raises the potential to completely change the business landscape across all industries. 9 All sectors 62% 32% 29% Competitor innovation 65% Somewhat involved 35% 40% Customer preferences Climate change and sustainability 25% 48% 44% 49% Strategic transactions in global locations 25% Heavily involved 52% 46% Cyber security Social media Q. How involved are you in addressing IT risks? Addressing emerging market risks is also important, especially for the CP&R industry which is increasingly seeing more of their revenue originate from emerging markets. These new markets present huge opportunities for organizations seeking to expand; however, they also bring new and complex business risks, including local regulations and compliance requirements, different business practices and cultures, complex tax codes, infrastructure maturity and workforce management. In the same line, internal audit departments within CP&R companies are increasing their activity in emerging markets. > > Increasing the scope 1 2 3 4 Expanding IA Increasing Increasing competency Evolving IA function mandate the scope requirements compositions Q: CP&R IA activity mature vs. emerging markets? IA activity in Mature vs. Emerging Markets More active in Emerging Markets 35% 65% Less active in Emerging Markets In order for IA functions to stay current with changing regulations and technology and address the exponential increase in emerging risks, IA needs more resources — with the right skills and competencies. 10 > > 3 Increasing competency requirements 11 > > 1 2 3 4 Expanding IA Increasing Increasing competency Evolving IA function mandate the scope requirements compositions Increasing competency requirements Internal Audit functions must evaluate their current competencies and determine how to address the requirements of an expanded mandate and scope. One way to provide broader coverage of risks is through the use of data analytics (DA). Data analytics is a powerful tool with the potential to significantly increase the effectiveness of an internal audit department. It enables IA to improve the overall risk assessment by increasing the speed and effectiveness of data analysis. With smart data analytics IA can test 100% of the sample, expedite fraud detection, quantify the root cause of issues, and ultimately provide stronger recommendations. Implementing these techniques into an IA team also shifts the mentality from compliance to business insight and strategy, aligning the function with the new mandate. Q: Does IA leverage Data Analytics? Yes, throughout the entire process (risk, assessment/identification of risks, testing, and continuous monitoring) 11% All sectors 11% CP&R 33% Yes, moderately (testing and a little continuous monitoring/auditing) 37% Q. In what percentage of audits are you utilizing data analytics? Greater than 50% 8% 9% 40-50% 8% 9% 20-30% CP&R 20% 6% 8% 11% 35% 29% 9% Although data analytics is not a new concept Internal Audit is still struggling to integrate DA into their core operations. Only 11% of CP&R companies reported using DA throughout the audit life cycle — from risk assessment and identification to testing and continuous auditing. The majority of CP&R companies (40%) only use data analytics for testing, if they use it at all. 12 No 40% 25% 19% 10-20% Less than 10% All sectors 16% 30-40% 46% Yes, but limited use (mainly testing) “The general view is that we need to perform the audit. Sometimes we don’t have [a] specific expertise. For example, specific compliance rules or IT general control systems. In these situations we received the services from the Big Four that can support us to perform in a better way the project audit.” Silvio de Girolamo, Chief Internal Auditor & Sustainability, Autogrill Group > > Increasing competency requirements We asked our respondents in the global survey which skills they believe are most important for their Internal Audit staff to possess, their top five skills were all compliance-focused: financial audit and accounting; internal controls; operational audit; compliance and regulatory; and risk management. This is understandable as the core service provided by IA is still compliance driven. Q: Where do CP&R compliance functions in IA sit in relation to legal activities e.g., fraud, bribery, business conduct? 1 2 3 4 Expanding IA Increasing Increasing competency Evolving IA function mandate the scope requirements compositions When asked which skills you lack, the top skills mentioned by companies are mostly strategic – focused; including data analytics, fraud prevention/detection, risk management and business strategy Q. Which skills do you consider important for IA and which ones do you lack? Financial audit & accounting Internal control 28.57% 20.00% Compliance/regulatory 28.57% 20.00% Operational audit IA legal responsibility 31.43% 22.86% Fraud prevention/detection 28.57% 22.86% Deep industry experience 11.43% 8.57% Written communication No legal activities. Only compliance 65% of respondents have a separate department that manages the legal activities. Although, 35% say that their IA department conducts some legal activities alongside the compliance function, fraud prevention/detection is one of the key skills more often lacking within an internal audit department. 20.00% 14.29% 22.86% 11.43% 5.71% 2.86% Advisory or consulting experience 5.71% Change management 8.57% 11.43% Project management Technology 5.71% 25.71% 14.29% 28.57% 14.29% 14.29% 17.14% 11.43% Other (please specify) 2.86% Important 13 20.00% 11.43% Relationship acumen Presentation & facilitation 8.57% 14.29% 8.57% Critical/analytical thinking Leadership & teamwork 17.14% 22.86% Process improvement Verbal communication 8.57% 31.43% Business strategy Mix of legal and compliance activities 20.00% 20.00% Risk Management In-depth knowledge of the Company’s... 65% 14.29% 34.29% Data analytics 35% 5.71% 62.86% Lacking Top strategic skills lacking > > 1 2 3 4 Expanding IA Increasing Increasing competency Evolving IA function mandate the scope requirements compositions Increasing competency requirements Our survey indicates that one quarter of CP&R companies believe that their IA department does not have the necessary skills in-house to meet the new mandate expectations. In order for internal audit departments to fill the competency gap and increase their growing advising capabilities many rely on internal knowledge rotation or third-parties to supplement the resource gaps and staffing shortages. Q. Do you believe that the in-house IA staff has the right skills to fulfill IA’s mandate over the next one-two years? 79% Yes 74% All sectors CP&R 20% No 25% If IA functions want to achieve their planned increase in advisory capabilities and monitoring of emerging risks within the next two years, they need to obtain additional resources and find the right skills required to successfully achieve that goal. 14 > > 4 Evolving internal audit function composition 15 > > 1 2 3 4 Expanding IA Increasing Increasing competency Evolving IA function mandate the scope requirements compositions Evolving internal audit function composition IA needs to complement their traditional skills set with new talents adapted to the requirements of an expanded mandate and scope. The function can turn to internal resources to find new talent or partner with external parties to obtain the skills that cannot be found in-house. Internally According to the global survey, companies believe the most important skills for accomplishing the audit plan are within their core internal audit team. This comes as no surprise; companies want their full-time IA employees to be the main source of knowledge and expertise when executing an audit plan. Additionally, two of the top sourcing strategies focus on developing skills internally: Rotational personnel and Guest auditor programs. Q. What is the most important source of skills for accomplishing the audit plan on a scale of 1 to 5, with 5 being the most important? Consumer Products & Retail Sector 4.3 3rd party 3.7 Rotational program Interns 16 A rotational program enables companies to leverage existing specialized skills available outside of the internal audit department and at the same time increasing the awareness of the auditor role. The structure of a rotational program varies from company to company; the majority of consumer product companies (60%) take an informal approach to rotation with business and finance departments while the rest of industries tend to adopt a slightly more formal approach. The average length of rotation is between two and four years. After the core IA team, rotational programs are the second most important internal source of talent according to the survey. Q. What is the structure of your staff rotational program? 49% 50% Formal program for rotations to/from the business/finance 34% 30% Formal program for rotations to/from finance only Core IA Guest auditors Rotational Program 3.2 3 43% Informal approach to rotations to/from the business/finance 60% Informal approach for rotations to/from finance only 0% Other (please specify) 1% 0% Don't know 1% 0% All sectors CP&R 18% 2.9 > > Evolving internal audit function composition Guest Auditor A guest auditor program gives an employee from outside the internal audit function the chance to work on a short-term internal audit project. This approach facilitates knowledge sharing and allows the guest auditor to acts as a subject-matter expert during the project. Leveraging resources within the organization through guest auditor or staff rotation programs is a great way to foster relationships and broaden understanding of Internal Audit’s role within the business. Additionally, Internal Audit can gain business insights from these resources that might not otherwise have been provided. 1 2 3 4 Expanding IA Increasing Increasing competency Evolving IA function mandate the scope requirements compositions Q. Do you use third parties? Yes, we outsource all of it Yes, we co-source more than 75% of it 4% 2% 11% 11% 18% 20% Yes, we co-source 50-75% of it Externally Partnering with a third party can be an efficient way of fulfilling the skill gap of an in-house audit department. It can be difficult for Internal Audit to identify or develop the necessary proficiencies and skills overnight. Co-sourcing and outsourcing have historically been controversial options for the internal audit function; however in the past few years attitudes have shifted considerably. In our 2012 survey, 68% of respondents suggested that they cosourced or outsourced some or all of their internal audit capabilities. In 2013 that number has increased to 82% as internal audit is realizing that third party resources can work alongside in-house resources to gain greater synergies. According to responses in the consumer products survey the second most important source of skills/capability in accomplishing the audit plan comes from a third party. Utilizing experienced auditors can provide a high level of operating unit knowledge and offer additional skills such as advisory and/or data analytic capabilities instantly. The sooner a company incorporates advisory skills such as data analytics into their audit plan, the greater the competitive advantage they will have. A third-party provider can offer: 20% Yes, we co-source 25-49% of it Yes, we co-source less than 25% of it No, we don't co-source any of our Internal Audit capabilities 28% 24% 14% All sectors 20% 22% CP&R In order to satisfy the new demand for skilled talent, companies should consider the option of co-souring or outsourcing part of their IA function. A third-party provider can cost-effectively help build a business case, develop an improvement plan, and accelerate the timeline of the Internal Audit transformation. It is one way to rapidly obtain key skills and build a more robust Internal Audit function. 1. Organization-specific, sector-specific and international experience 2. A fresh perspective and a wealth of experience gained from having helped other clients transform their Internal Audit functions 3. Highly skilled talent who receive ongoing training to stay current on leading practices 4. An array of technology solutions and audit tools that can be customized to meet specific Internal Audit needs. 17 > > Conclusion The current speed of change within the business environment and the expectations projected on the internal audit function are forcing companies from all sectors to adapt to thrive. Internal Audit functions must be part of the transformation, their mandate needs to evolve to balance advisory and compliance tasks to continue adding value to the business in every industry. The opportunity for CP&R Internal Audit to maximize its relevance and increase its value to the organization is real and should be taken advantage of. There is no doubt that a well-run Internal Audit function is a critical component of any organization. Each internal audit department within CP&R needs to have the right blend of assurance and advisory focus to align to the strategic priorities of the company. While the pace of change may vary, a degree of transformation is a necessity for Internal Audit functions to remain relevant and effective. The key is to source the needed skills and competencies that will fill transformation gap and support the new mandate. Developing in-house programs is a valid option to complete the skill set of the in-house audit department, however, partnering with a third party is increasingly growing as the chosen way selected by companies struggling to find the right skills or who wish to make use of the new skills immediately. The challenge is significant but so is the payoff — the IA function that successfully adapts to today’s rapidly changing world will become a trusted advisor to an organization poised for growth. 18 > > Appendix IA Methodology Q: What is your protocol for expanding the scope of an audit should your findings arise? Scope expanding protocol Follow methodology 30% 40% Excalation protocol 30% No protocol 30% of all respondents expand scope following the guidance included in their audit methodology. On a more specific level, 30% indicated to have an escalation protocol in place, escalating findings towards responsible IA personnel and communicating to management. At last, the majority (40%) indicated not to have any protocols in place to expand the scope of an audit. 19 > > Appendix IA Methodology Q: Do you trace the % of audit scope expansion within your audits? Audit scope expansion tracker 100% Yes No No respondents measure or track the impact of scope expansions within an audit. Among the responses, some mentioned that although no they had no formal way of measuring the impact of the scope expansion, that this is reviewed during their audit QA review process. 20 > > Appendix Reporting Q: Do your audit reports include recommendations to management? Audit recommendations to management 14% Yes 86% No The majority (86%) of respondents include recommendations to management into their audit reports. The audit reports often consist of elaborated risk descriptions including root causes and specific recommendations to mitigate the risk. Recommendations are translated into action plans by management and incorporated in the final report. 21 > > Appendix Reporting Q: Does IA include action plans in your audit reports to management? Management action plans 100% Yes No Including management action plans in the audit report is an extended practice, 100% of the CP&R respondents include action plans in their reports. 22 > > Appendix Reporting Q: Do you include leading practices performed by the auditee in your audit reports? And how are these shared elsewhere in the business? Inclusion of best practices Yes 14% 43% No 43% Other 14% of the respondents include best practices in their audit reports. 43% indicate that they share best practices through other means, such as on an informal/verbal basis. Some maintain good practice databases to which the business has access. The remaining 43% indicate not to leverage insights on good practices via Internal Audit. 23 > > Appendix Reporting Q: Do you rate your report’s overall? What rating criteria are used? Report rating 100% Yes No All of the respondents rate their overall audit results. The following are examples of rating systems: • ‘Not rated, Deficient, Marginally deficient or Satisfactory’ • ‘Score from one to three’ • ‘Five box rating system‘ 24 > > Appendix Reporting Q: Do you rate individual issues? What rating criteria are used? Individual issue rating 50% 50% Yes No 50% of the respondents apply individual issue ratings such as: • Red, amber or green • Critical/non-critical • High, Medium or Low 25 > > Appendix Quality Q: What measures do you use to determine the quality and value of the internal audit work to the business? The majority of companies measure the quality of their internal audit work by ensuring that the audit deliverables are reviewed during the engagement. The review is typically performed on an engagement level and includes feedback procedures. Other methods of evaluating quality include surveys with the client, budget expectations, timeliness, and fraud detection. Q: How are quality procedures followed to ensure IA’s performance is of the highest, consistent quality? The top tool to ensure quality procedures is to carry out a Quality Assurance review of the Internal Audit function. The performance of the department is then tested and reviewed against e.g. the documented audit methodology of the company and/or the IIA standards. QA reviews are embedded within the ongoing audit process of the majority of companies which can include in-country visits, annual team Quality Self-Assessments, and deep dive in-country QAs. Structure Q: How is the IA function structured? The majority of CP&R companies counts with both global and local internal audit resources. This organizational structure leverages the knowledge of the local operations whilst maintaining the global standards. Local resources remain important for CP&R companies as 69% of their audit plan is still based on local audits. A small portion of companies are in the midst of decentralizing their IA structure, giving the regional and local teams more independence, this is often accompanied by the outsourcing of certain audit tasks to a third party partner. 26 > > Appendix Scope Q: What is your planning approach? While every company has its own method of planning, almost all companies report using a risk-based approach to build their audit plan. Management requests are also an important part of the planning process while still taking into account the compliance requirements defined by the regulations impacting the organization. Q: What is the number of audits performed annually? Number of audits performed annually 0-100 43% 20% 60% 100-200 More than 200 The amount of audits conducted each year and the split between global and local audits performed. The number of audits performed per year ranges from 60 to 350. This large difference is partly related to the size of the company, but also to the size and structure of the IA department. 27 > > Appendix Scope Q: What is the split between local and global audits? Global vs. local audits 31% Local audits 69% Global audits The split of locally performed audits versus globally performed audits shows a preference for performing local audits, 69% of the audit plan relates to local audits while 31% are global audits covering more than one location. 28 > > Want to learn more? Accelerating high growth companies’ climb to the top. www.ey.com/IAriskmanagement Overcoming compliance fatigue: EY’s 13th Global Fraud Survey. www.ey.com/fraudsurvey Expecting more from risk management: drive business results through harnessing uncertainty. www.ey.com/REPM Under cyber attack: EY’s Global Information Security Survey 2013. www.ey.com/giss2013 Using data analytics to enhance compliance with corporate social media policy. www.ey.com/SManalytics Bring your own device: Security and risk considerations for you mobile device program. www.ey.com.boyd Insights on governance, risk and compliance is an ongoing series of thought leadership reports focused on IT and other business risks and the many related challenges and opportunities. These timely and topical publications are designed to help you understand the issues and provide you with valuable insights about our perspective. Please visit our Insights on governance, risk and compliance series at www.ey.com/GRCinsights. 29 > > EY | Assurance | Tax | Transactions | Advisory About EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com. About EY’s Advisory Services Improving business performance while managing risk is an increasingly complex business challenge. Whether your focus is on broad business transformation or, more specifically, on achieving growth or optimizing or protecting your business, having the right advisors on your side can make all the difference. Our 30,000 advisory professionals form one of the broadest global advisory networks of any professional organization, delivering seasoned multidisciplinary teams that work with our clients to deliver a powerful and exceptional client service. We use proven, integrated methodologies to help you solve your most challenging business problems, deliver a strong performance in complex market conditions and build sustainable stakeholder confidence for the longer term. We understand that you need services that are adapted to your industry issues, so we bring our broad sector experience and deep subject matter knowledge to bear in a proactive and objective way. Above all, we are committed to measuring the gains and identifying where your strategy and change initiatives are delivering the value your business needs. To find out more about how our Risk Advisory services could help your organization, speak to one of our local EY professional or a member of our global team, go to: ey.com/advisory This news release has been issued by EYGM Limited, a member of the global EY organization that also does not provide any services to clients. Global Internal Audit Leadership © 2014 EYGM Limited. All Rights Reserved. Area leadership This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice. ey.com Jonathan Blackmore EMEIA +27 11 772 3023 Jonathan.Blackmore@za.ey.com Tonny Dekker EMEIA–BeNe +31 88 4072920 Tonny.Dekker@nl.ey.com Will Weerts Netherlands +31 88 4078817 Will.Weerts@nl.ey.com EMEIA-BENE >
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