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MARYLAND
AIRS
2014 Maryland AIRS Conference
PO Box 2031
Ellicott City, MD
Friday October 17, 2014
21041-2031
8:30 am - 4:00 pm
Phone: 410-774-6059
marylandairs@gmail.com
Maryland AIRS is an
affiliate of the Alliance of
Information and Referral
Systems (AIRS).
Maryland AIRS promotes
quality Information and
Referral by linking members
and providing them with a
communications forum,
education, training, and
networking.
opportunities.
Certificates
include
CEUs
Howard Community College*
10901 Little Patuxent Parkway
Business Tagline or Motto
(RCF) Student Services Building, Room 400
Columbia, MD 21044
“Information and Referral:
Riding the Wave of Change”
Cost: $80 AIRS Members, $100 Non-Members
Registration Period: September 3 through October 3
Questions? Email marylandairs@gmail.com
AIRS certification testing will be offered at the conference for an
additional fee; you can pay when you register for the conference
(above). A seperate Test Registration must be received at the AIRS
National Office no later than September 17. To register, visit:
http://airs.org/files/public/AIRS_Certification_ApplicationForm.pdf
Co-sponsored by the Howard
Community College Division of
Continuing Education
*WiFi is not available at this conference location.
2014 Maryland AIRS Conference
Agenda*
Friday, October 17, 2014
“Information and Referral – Riding the Wave of Change”
8:30 a.m. to 8:45 a.m.
Registration and Continental Breakfast
Rouse Foundation/Student Services Building Room 400
*Certification testing is from 8am-10am (Rooms TBA)
8:45 a.m. to 9:00 a.m.
Welcoming Remarks
Chris Moore, President, Maryland AIRS
Rouse Foundation/Student Services Building Room 400
9:00 a.m. to 10:00 a.m.
Keynote Address: “Embracing the Challenges of a Rapidly Changing Society for the Betterment of All”
Rouse Foundation/Student Services Building Room 400
J Wyatt Schuerholz – Consultant, Trainer, Speaker, Coach
Schuerholz Leadership Consulting
Description: 2014 is a special year for remembering events very important to our country. From the bravery of the
citizens and patriots 200 years ago that saved us from being ruled by a foreign land to the men and women who
courageously fought for freedom of opportunity for all Americans. We can now take the time to appreciate those who
worked so hard to create a better world for all while at the same time we can look individually at ourselves to see what
each one of us can do to continue to enhance the tapestry of America by focusing on the threads we impact.
10:00 a.m. to 10:30 a.m.
Networking Activity
Chris Moore
10:30 a.m. – 10:45 a.m.
Break
10:45 a.m. to 12:15 p.m.
Break-Out Sessions
Difficult Interactions
Presenter: John Plonski
Location: TBA
Director of Online Supervisors – IMAlive Virtual Crisis Center
Description: Generally, when we do our work we experience satisfaction. Someone calls for help, we assess their
situation and refer them to the help they need. We love our job. But sometimes we are left feeling hungry for
satisfaction because the interaction does not go the way we would like. Colloquially, not feeling the love! In this
workshop we will look at what happens in interactions that make them difficult. We will examine “who” is responsible
for such interactions. The answer may surprise you. Be prepared to discuss those times when you are not thrilled with
your job.
Options Counseling 101: Enhancing our Service Delivery
Location: TBA
Presenter: Emily Miller, MSW
MAP Options Counseling Program Manager – Maryland Department of Aging
Description: What is the relationship between I&A and MAP Options Counseling? Come learn about the core
competencies of MAP Options Counseling and how it is shifting the service delivery system.
Managing, Surviving, and Thriving on Change
Location: TBA
Presenter: Faed Hendry
Manager (Training and Outreach) – FindHelp
Description: One of the few things that is constant in the field and practice of Information and Referral is change. The
introduction of new programs and services, new technologies, funding allocation, new reporting requirements and
partnerships…..and that is just the tip of the iceberg. There are many reasons why we as individuals find change
difficult. In this interactive workshop we will learn how to manage change effectively.
2014 Maryland AIRS Conference
Agenda
Friday, October 17, 2014
“Information and Referral – Riding the Wave of Change”
12:15 p.m. to 1:00 p.m.
Lunch
Rouse Foundation/Student Services Building 400
1:00 p.m. to 1:15 p.m.
Business Meeting
Rouse Foundation/Student Services Building 400
1:20 p.m. to 2:30 p.m.
Break-Out Sessions
How to Talk with Someone about Suicide
Location: TBA
Presenter: Timothy Jansen, LGSW
Executive Director – Community Crisis Services, Inc.
Description: Learn how suicide is related to mental illness, substance abuse, trauma, violence, and other related
issues; new information on groups that may be at an increased risk for suicidal behaviors; increased knowledge of the
types of interventions that may be most effective for suicide prevention; and an increased recognition of the
importance of implementing suicide prevention efforts in a comprehensive and coordinated way.
I&R Boot Camp
Location: TBA
Presenter: Chris Moore, CIRS-A
Senior Information and Assistance Specialist – Maryland Access Point, AACo. Depart of Aging and Disabilities
Description: So I’m an I & R professional...what now? This interactive workshop is designed to be an introduction to I
& R for those new to the field and a refresher of skills for seasoned professionals. In addition to the presentation,
attendees will role play and have an opportunity to apply the skills they’ve learned.
Managing Unmet Needs—What to Do When You Don’t Know What to Do
Location: TBA
Presenter: Faed Hendry
Manager of Training and Outreach – FindHelp
Description: It is Friday night and the caller is looking for an open food pantry. Another caller needs free dental
services. Someone else needs a shelter that would accept pets. We have all encountered inquiries like these. As an
I&R Specialist, there is not always going to be an idea situation for every presenting problem. No one likes having to
say no or I can’t or it’s not available but often there is simply no other choice. This session will explore: the difference
between the “hard no” and the “service no”, how and if to make referrals, the role of advocacy, creative problem
solving, and staying calm and ground in demanding and stressful situations.
2:30 p.m. to 2:45 p.m.
Break
2:45 p.m. to 3:45 p.m.
ADA & Assistive Technology Panel
Rouse Foundation/Student Services Building 400
Description: Hear from a panel of experts in the ADA and Assistive Technology Field. Also included with panel
presentations are demonstrations and Q&A time. Hear from the following presenters: Karen Hawley (MD Relay), Lisa
Kornberg or Jennifer Gunderson (Governor’s Office of the Deaf and Hard of Hearing), Denise Barton Schuler, MS, ATP
(Maryland Technology Assistance Program), and Katie Collins-Ihrke (Accessible Resources for Independence).
3:45 p.m. to 4:00 p.m.
Closing and Door Prizes
Evaluations and Certificates
Rouse Foundation/Student Services Building 400
*Schedule subject to change without notice.
Registration Instructions
2014 Maryland AIRS Conference
REGISTRATION INSTRUCTIONS
ONLINE (pay with credit card):
• Online registration is available via HCC Express from 7 a.m. to
11:30 p.m. daily. You will receive a confirmation page. Please print for your records.
Step 1: Click here or paste in browser: http://coned.howardcc.edu/register
Step 2: Select Noncredit/ Continuing Education and click as indicated:
Step 3: Scroll down; enter “XMA” where indicated, then click “SUBMIT”
Step 4: Select conference, testing or both.
1. XMA-137-S7539 – MEMBER conference registration: $80
2. XMA-137-S7540- NONMEMBER select for conference registration: $100
3. XMA-565-S7541- MEMBER AIRS Certification Testing: $10. You must also be pre-registered with the AIRS National
Office to take the AIRS Certification Test.
4. XMA-565-S7542- NONMEMBER AIRS Certification Testing: $25 You must also be pre-registered with the AIRS National
Office to take the AIRS Certification Test.
5. Select workshop sessions- go to SignupGenius Link: http://www.signupgenius.com/go/10c084aa8a72aa5f58maryland. Select only ONE morning session and only ONE afternoon session.
Registering with a payment by check: Use the attached paper registration form and submit it with check by mail, according to
the instructions on the form. Make check payable to Howard Community College. Please note: Participants must register
individually. You may enclose one check with group registrations.
AIRS Certification testing will be offered at the conference. For those choosing to take the test please register with Alliance
of Information & Referral Systems no later than September 17. To register, visit:
http://www.airs.org/files/public/AIRS_Certification_ApplicationForm.pdf
Conference Registration Contact:
Kristin Navarro
knavarro@howardcc.edu
443-518-4049
If you have other requests or questions, contact:
Maryland AIRS
marylandairs@gmail.com
240-257-AIRS
FOR PAYMENT BY CHECK* ONLY. ALL OTHERS PLEASE USE ONLINE REGISTRATION.
Noncredit Registration Form
PLEASE PRINT NEATLY
Social Security or HCC Student ID #:
Name:
LAST
FIRST
M.I.
Address:
NUMBER & STREET
CITY
 I have lived at this address for at least three months
Date of Birth:
/
/
STATE
Sex:
COUNTY
 Male  Female
 I am over the age of 16.
Are you of Hispanic or Latino origin?
Yes
No
What is your race? Select one or more of the following categories.
American Indian or Alaska Native
Asian
Black or African American
Native Hawaiian or Other Pacific Islander
White
www.howardcc.edu/visitors/Webmaster/race_ethnicity.html
Cell or Home Phone: ( _______ ) _________________________
Work Phone:
ZIP
( _______ ) _________________________
E-Mail Address:
 My information has changed since my last registration:  name  address  phone  email
 I have previously taken a class at HCC.
Agency:_______________________________________________________________
Each participant must complete a separate registration.
Course Number
MEMBERS select one or both:
 #0140 XMA137 S7539
 #0139 XMA565 S7541
NON-MEMBERS select one or both:
 #0141 XMA137 S7540
 #0135 XMA565 S7542
Title
Tuition
Maryland AIRS Conference –Members
AIRS Certification Testing- Members
$ 80.00
$ 10.00
Maryland AIRS Conference- Non members
AIRS Certification Testing -Non members
$ 100.00
$ 25.00
Total $________
Signature:
Date: _________________
I certify that all of the above information is true and correct.
After you register, Sign up for Break out Sessions:
MAIL-IN: Send registration form and check to:
Howard Community College, 10901 Little Patuxent Pkwy,
Columbia, MD 21044-3197, ATTN: Lock Box Cashier, RCF203. Include address, home and business phones on check.
*Make checks payable to Howard Community College.
See Registration Instructions for link to Sign up Genius.
WALK-IN: Bring form and payment to the Registration Office,
RCF-233, The Rouse Company Foundation Student Services
Hall. Hours: 8:45 a.m.-7 p.m. Monday through Thursday;
8:45 a.m.-5 p.m. Fridays.
Scholarships
MD AIRS will be offering limited scholarships for the 2014 conference. The scholarships will be awarded to individuals
who are current members of MDAIRS and can provide information to support the need for a scholarship. For more
information, contact: marylandairs@gmail.com or 240-257-AIRS.
Awards
MARYLAND AIRS INFORMATION AND REFERRAL AWARDS
Our profession is specialized and important but one with little public glory and recognition. The intrinsic knowledge that
you’ve helped someone and the occasional word of thanks is often our reward. A word of appreciation is extra special,
especially when it can be shared in a public forum. Therefore, Maryland AIRS is proud to accept nominations for the
Outstanding I&R Professional Award. As an Information and Referral/Assistance professional, we invite you to nominate
individuals and agencies for these prestigious awards and to attend our annual conference on October 17th to
congratulate the winners!
The Outstanding I&R Professional Award is intended for individuals who have made a significant contribution to the field
of Information and Referral whether as a staff person, administrator or a volunteer.
To qualify for recognition, an individual must meet the following criteria:

Nominees must be in the I&R/A field for three (3) years or longer

Be a member in good standing of Maryland AIRS or be employed in a staff or volunteer position by an
organization that is a Maryland AIRS member in good standing

Nominees will be CIRS certified
Have made a significant contribution to the field of Information and Referral in one or more of the following areas by:

Fostering better relationships among I&R providers

Providing training, education, or support for his or her peers

Increasing the awareness of I&R services in his or her community

Demonstrating exemplary professional service
The nomination form is on the following page.
Maryland AIRS
Outstanding Information & Referral Professional
Nomination Form
Nominee:_________________________________________________________
Title:_____________________________________________________________
Organization/Agency:_______________________________________________
Street Address:_________________________________________________________
City/State/Zip Code:__________________________________________________________
Phone: ________________________Fax: ______________________
E-mail:_________________________
Supervisor:_______________________________________________________________
Nominee is (Check One) ____Staff _____Administrator ____Volunteer
Nominated by:
Name:___________________________________________________________
Title:____________________________________________________________
Organization/Agency:_______________________________________________
Street Address:_________________________________________________________
City/State/Zip Code: ________________________________________________
Phone: ______________ Fax: _______________ Email: ___________________
Please indicate the area (s) in which the nominee has made contributions to the field of I&R/I&A
__________ fostering better relationships among I&R providers
__________ providing training, education or support for his or her peers
__________ increasing the awareness of I&R services in his or her community
__________ demonstrating exemplary professional service
On a separate sheet of paper for each nominee, explain contributions and why they are significant. You
may also include up to 5 pages of supporting materials.
Complete and return nomination form and contribution explanation by October 1, 2014 to:
Email: to brandi.nieland@uwcm.org
Mail: Maryland AIRS ATTN: Awards Chair
PO Box 2031, Ellicott City, MD 21042
NO LATE or INCOMPLETE APPLICATIONS WILL BE ACCEPTED
Directions to: Howard Community College
http://www.howardcc.edu/about_hcc/getting_around/maps_and_directions/index.html
10901 Little Patuxent Parkway • Columbia, Maryland 21044
From Western Baltimore I-70 or Route 40
From either I-70 or RT-40, take RT-29 South towards Columbia.
Take exit 18, Broken Land Parkway, Exit 18.
Bear Left on the ramp towards Town Center or Mall.
Turn left onto Broken Land Parkway.
Go two lights and turn LEFT onto Little Patuxent Parkway.
Go two more lights and turn LEFT at Harper's Farm Rd. / Howard Community College onto the campus.
From Downtown Baltimore/Interstate 95
Merge onto I-95 S.
Take Exit 41A-B, RT. 175 West towards Columbia. RIGHT at the fork in the exit ramp.
Follow RT. 175 West for about 5 miles.
Once you cross RT. 29 the road becomes Little Patuxent Parkway.
Continue on for another 2.5 miles. There are signs pointing towards the college.
Turn LEFT at the intersection of Harper’s Farm Road onto the campus.
From Washington DC/Interstate 95
Take 95 N
Exit 38 B towards Columbia RT 32 WEST.
Go about 4 miles.
Take Exit for Cedar Lane, Turn Right on the exit ramp.
Go up Cedar Lane about 2 miles until you see Howard County General Hospital.
Turn Right onto Little Patuxent Parkway.
Go about ½ Mile, HCC will be on the Right
From Silver Spring/Route 29
From Rt. 29 North, take Exit 18a-B.
Veer Left at the fork in the exit, towards Town Center.
Turn left onto Broken Land Parkway.
Go two lights and turn LEFT onto Little Patuxent Parkway.
Go two more lights and turn LEFT at Harper's Farm Rd onto the campus.
Parking Information
You may park in any of the lots with signs designating "Students" and in either of the parking
garages; no sticker or special permit is necessary. West Garage and Lot A are proximate to the RCF
building. Please observe the posted signs and do not park in the lots designated for faculty or staff, or
along any curbs painted red, as your vehicle may be ticketed and towed. Maps and directions:
http://www.howardcc.edu/about_hcc/getting_around/index.html
Campus Site and Building Maps