25 www. Go online 24 hours a day, 7 days a week at www.dmv.ca.gov to: • Renewyourvehicleregistration. • Renewyourdriverlicenseoridentification card. • Calculateregistrationfees. Fin d You r Fin an cial I n s titu tion • Verify&updatevehicleregistrationinsurance suspensioninformation. • Takeasampledriverlicensetest. • Orderspeciallicenseplates. • Getforms,brochures,andhandbooks. • FindanswerstoyourDMVquestions. • Makeappointments(exceptcommercial drivingtest*). Call 1-800-777-0133 for automated service 24 hours a day, 7 days a week to: • Makeanappointment(exceptcommercial drivingtest*). • Renewyourvehicleregistrationordriver license.Seeyourrenewalnoticeforthe RenewalIDNumber(RIN). • Getformsandpublications. • Listentogeneralinformation. • Verify&updatevehicleregistrationinsurance suspensioninformation. *To make a commercial driving test appointment or speak with a technician,call1-800-777-0133 duringournormalbusinesshours: How To Use DMV’s Financial Institution Listing on the Internet Forhearingimpairedservicecall TTY1-800-368-4327. ST A SO(REV.5/2012) O TE F CALIFO R ® legal owner shown on your vehicle registration. • Submit the returned certified letter, or the postal receipt after 30 days, to the DMV. • Complete a Statement of Facts (REG 256). The REG 256 should include the license plate number, vehicle identification number (VIN), the year and make of the vehicle, and indicate that the legal owner is unavailable. • Attach a Motor Vehicle Defective Bond, purchased in the current retail value of the vehicle. The bond must be purchased from a business currently licensed to do business in California. Consult the Bonds-Surety & Fidelity section of the phone book. • Keep a copy of all documents for your records. • You may submit these documents either in person or by mail. You can make an appointment at your local DMV or mail the completed forms to: Department of Motor Vehicles Registration Operations PO Box 942869 Mail Station D196 Sacramento, California 94269-0001 The DMV will contact you within 4-6 weeks. Other resources for locating a legal owner/lienholder include the following: • Your loan documents – which may include your financial institution’s main corporate offices. • Your telephone company’s directory assistance or yellow pages or Internet yellow pages links to financial institution information. A NI What if the financial institution listed cannot issue a notarized lien release or a statement? If the legal owner listed cannot issue a notarized lien release or a statement you must: • Provide evidence of your attempt to obtain a release by sending a certified letter to the legal owner address shown on your vehicle registration. • Submit the returned certified letter, or the postal receipt after 30 days, to the DMV. • Complete a Statement of Facts (REG 256). The REG 256 should include the license plate number, vehicle identification number (VIN), the year and make of the vehicle, and indicate that the legal owner listed on the financial institution list was unable to issue a notarized lien release or a statement. • Keep a copy of all documents for your records. • You may submit the documents listed above either in person or by mail. You can make an appointment at your local DMV or mail the completed forms to: Department of Motor Vehicles Registration Operations PO Box 942869 Mail Station D196 Sacramento, CA 94269-0001 The DMV will contact you within 4-6 weeks. What if the legal owner is an individual, dealer or private business? If the legal owner is an individual, dealer or private business you must: • Send a certified letter addressed to the w w w . d m v. c a . g o v HTVR 25 (REV. 8/2012) WWW How to find your financial institution The Financial Institution Listing is an alphabetized listing of banks, credit unions and financial/lending institutions. This listing was developed to help you find the legal owner/lienholder shown on your vehicle record. The financial institution may have moved, gone out of business, merged with another institution, or changed its name. If you have difficulty locating the legal owner/lienholder to obtain a release, try the alphabetized Financial Institution Listing on the DMV’s website at dmv. ca.gov. Once you access DMV’s website, select: • Vehicle Registration from the menu on the left, then • Changing Vehicle Ownership, and then • Financial Institutions Listing. The Financial Institution Listing will display the following: • The bank, credit union or financial/ lending institution’s name. • A possible successor (acquiring financial institution). • The financial institution’s address. • The financial institution’s telephone number (if available). Financial Institution Listing www.dmv.ca.gov/about/lob/lob_num.htm When contacting a financial institution you should have the following information available: • The loan account number. • Social security number of the borrower. • The name of the registered owner of the vehicle. • The make, model and vehicle identification number (VIN). Frequently Asked Questions Regarding the Financial Institution Listing What is the Financial Institution listing? The Financial Institution Listing is an alphabetized listing of banks, credit unions and financial/lending institutions. It contains the latest address and telephone number information for each institution listed. The listing also contains merger and acquisition information for banks, credit unions and financial/lending institutions. What information do I need before contacting a financial institution? You will need either the loan or account number, the social security number or name of the borrower, and the vehicle’s make, model and vehicle identification number (VIN). How can the Financial Institution listing help me to locate the legal owner shown on my vehicle’s record? The listing will show the current status of a financial institution (legal owner). The listing may show the legal owner as merged with another financial institution, or show the financial institution as “Closed” or “No Information Available.” If the listing indicates merged, closed or no information please see below. What if the listing shows the financial institution as “Closed” or “No Information Available?” If the listing shows the financial institution as “Closed” or “No Information Available” you will need to: • Provide evidence of your attempt to obtain a release by sending a certified letter to the legal owner address shown on your vehicle registration. • Submit the returned certified letter, or the postal receipt after 30 days, to the DMV. • Complete a Statement of Facts (REG 256). The REG 256 should include the license plate number, vehicle identification number (VIN), the year and make of the vehicle, the value of the vehicle, and indicate that the legal owner is unavailable. • Include a Motor Vehicle Defective Bond purchased for the current retail value of the vehicle. The bond must be purchased from a business currently licensed to do business in California. Consult the Bonds Surety & Fidelity section of the phone book. • Keep a copy of all documents for your records. • You may submit the documents listed above either in person or by mail. You can make an appointment at your local DMV or mail the completed forms to: Department of Motor Vehicles Registration Operations PO Box 942869 Mail Station D196 Sacramento, CA 94269-0001 The DMV will contact you within 4-6 weeks. What if the legal owner is not shown on the Financial Institution listing? If the legal owner is not listed you must: • Provide evidence of your attempt to obtain a release by sending a certified letter to the legal owner address shown on your vehicle registration. • Submit the returned certified letter, or the postal receipt after 30 days, to the DMV. • Complete a Statement of Facts (REG 256). The REG 256 should include the license plate number, vehicle identification number (VIN), the year and make of the vehicle, and indicate that the legal owner is unavailable. • Keep a copy of all documents for your records. • You may submit the documents listed above either in person or by mail. You can make an appointment at your local DMV or mail the completed forms to: Department of Motor Vehicles Registration Operations PO Box 942869 Mail Station D196 Sacramento, CA 94269-0001 The DMV will contact you within 4-6 weeks. What if the listing shows the legal owner as merged with another financial institution? Contact the financial institution listed using the telephone number provided, and request a notarized lien release. What if the financial institution has no record of the account? Request a notarized statement on the financial institutions letterhead stating that they have no record, and that they have no interest in the vehicle. HTVR 25 (REV. 8/2012) WWW