1. health and fitness

A n n u a l
C o n f e r e n c e
2 0 1 4
Preliminary
Program
Are you a Learning Leader?
Is yours a Learning Organization?
Discover the Building Blocks of
Learning Organizations
October 22 - 23, 2014
The Westin Bayshore Vancouver Hotel
Sponsors
The 2014 conference is sponsored, by the following organizations who are committed to the development
of healthcare in the province.
Platinum sponsors
Gold sponsors
Silver sponsors
Master of Health Administration
THE UNIVERSITY OF BRITISH COLUMBIA
Planning Committee
Goldie Luong (Co-Chair)
Director, Special Projects in Acute Care
Vancouver Coastal Health
David Thompson, CHE (Co-Chair)
Vice President, Seniors Care
& Clinical Support Services
Providence Health Care
Sadiq Panjwani
Director, Market Development
GE Healthcare
Christine Bowlby
Manager, Primary Health Care Operations
Comox Valley
Island Health Authority
Zahida Esmail
Regional Practice Initiatives Lead
Vancouver Coastal Health
Khweizi Mbolekwa, CHE
Principal, K. Mbolekwa & Associates
Health Care Consultants
Welcome letter 1 | Program-at-a-glance 2
Sponsorship and advertising opportuniites 17
| Sponsor Ads 4
Norman Peters
Director, Continuing Health Services
Contracts
Island Health Authority
Mark Pugh, CHE
Manager, Shuswap Lake General Hospital
Interior Health
Rachael Roberts
Project Lead, BC Health Leadership
Development Collaborative
Staff
(Canadian College of Health Leaders)
Sylvie Deliencourt
Director, Certification and Leadership
Development and Chapter Support
Ray J Racette, CHE
President and CEO
Brenda Shields
Assistant, Professional Development
| Program 6
| General information 15
|
We are pleased to welcome you to the
2014 BC Health Leaders Conference
and to host such an outstanding event.
This conference proudly builds on the success and
concept of the 2013 conference with an event focused
exclusively for health leaders. The 2014 conference
entitled Are You a Learning Leader? Is Yours a Learning Organization?
Discover the Building Blocks of Learning Organizations will provide
valuable insight towards the learning organization model of staff
empowerment and continuous improvement. This conference will
address what works and how, what is needed and how to get there
and will offer perspective on what we might do differently as leaders.
The message is powerful, the ideas practical and the journey to success
worth every step.
The most common attribute among the top performing healthcare
organizations is their ability to continually improve and innovate
through their learning culture that permeates how they function.
Conference participants will gain perspective on how to create the
things they really want to create, leave with practical solutions to
challenges that are facing them today, discover new strengths, and
become more resilient and successful in championing the changes
needed today that will improve our healthcare system.
We look forward to meeting you in Vancouver and sharing another
incredible journey. Enjoy the conference!
Ray J. Racette, MHA, CHE
President and CEO
Canadian College of Health Leaders
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
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Program-at-a-glance
Wednesday October 22, 2014
7:00 am – 4:00 pm Registration
7:00 – 8:00 am Continental breakfast
8:15 – 9:00 am Official opening/Opening remarks
Honourable Terry Lake, British Columbia Minister of Health (invited)
9:00 – 10:15 am keynote
Learning organizations – Challenges and triumphs!
Peter Senge, Ph.D., senior lecturer at Massachusetts Institute of Technology and founding
chair of the Society for Organizational Learning
10:15 – 10:45 am Refreshment break and exhibits
10:45 am – 12:00 pm Plenary
Senge Interactive
Facilitator: Shauna Fenwick, Consultant, Fenwick Leadership Explorations
12:00 – 1:00 pm Networking luncheon and exhibits
1:00 – 2:00 pm C O N C U R R ENT S E S S I O N S
1. What contributes to manger excellence in a complex healthcare system?
2. The power of facilitative leadership to nurture and grow learning organizations
3. Supporting learning and performance through wise design
4. Transforming LINX – a provincial leadership program for senior managers
2:00 – 2:15 pm Transition period
2:15 – 3:15 pm C O N C U R R ENT S E S S I O N S
5. IT adoption in a learning organization – The vital role of healthcare leaders
6. Building a culture of positive leadership
7. Tapping into collective wisdom
8. BC children’s and BC women’s redevelopment project
3:15 – 3:30 pm Refreshment break and exhibits
3:30 – 4:30 pm Plenary
Transformational Learning – PechaKucha style
Speakers to be announced.
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4:30 – 6:00 pm Networking reception
4:00 pm Registration closes
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
Thursday, October 23, 2014
7:00 am – 12:00 pm Registration
7:30 – 8:30 am Continental breakfast
8:30 – 10:00 am
k e y n ot e
Learning leaders - Ready… set…go make change!
John Dehart, Co-Founder and CEO of Nurse Next Door Home Care Services
10:00 – 10:30 am 10:30 am – 12:00 pm Refreshment break and exhibits
C O N C U R R EN T S E S S I O N S
9. Liquid fire – Recovering from a catastrophic loss of hospital services
10. Liberating structures – Group activities to include and unleash everyone
11. Applying a learning organization model to primary care-hospital integration
12. Innovating at the core: Strengthening manager capacity at the point of care
12:00 – 1:00 pm 1:00 – 2:15 pm
Networking luncheon and exhibits
P l e n ary
So…how ready are you?
Speakers to be announced.
2:15 – 3:15 pm
KE Y N O T E
Grow and prosper: How to overcome obstacles, capture opportunity, take on giants, and come out on top
Teresa Cascioli, Chief Creative Director, Tess Creative
3:15 – 3:30 pm Closing remarks
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
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Conference program
Wednesday, October 22, 2014
7:00 am – 4:00 pm Registration
7:00 – 8:00 am
Continental breakfast
8:15 – 9:00 am
Official opening/Opening remarks
Honourable Terry Lake, British Columbia Minister of Health (invited)
9:00 – 10:15 am
KE Y N O T E
Learning organizations – Challenges and triumphs!
This session will focus on translating the abstract ideas of systems theory into tools for a better
understanding of organizational change. We will clearly see the importance of learning organizations in
today’s business world and how they can enhance the capacity of people to work productively toward
common goals. We will discover innovative leadership strategies to guide the sustainability of our
organizations, communities and ourselves as leaders.
Speaker:
Peter Senge, Ph.D., senior lecturer at Massachusetts Institute of Technology and founding chair of
the Society for Organizational Learning
Dr. Peter Senge is a senior lecturer at the Massachusetts Institute of Technology. He is also founding
chair of the Society for Organizational Learning (SoL), a global community of corporations, researchers,
and consultants dedicated to the “interdependent development of people and their institutions.”
Dr. Senge is the author of the widely acclaimed book, The Fifth Discipline: The Art and Practice of
The Learning Organization (1990), he is a co-author of The Fifth Discipline Fieldbook: Strategies and
Tools for Building a Learning Organization (1994), The Dance of Change: The Challenges to Sustaining
Momentum in Learning Organizations (1999) as well as a fieldbook on education that was published
in September 2000 and his new book, Presence: Human Purpose and the Field of the Future.
Dr. Senge has lecured throughout the world. His areas of special interest focus on decentralizing the
role of leadership in organizations so as to enhance the capacity of all people to work productively
toward common goals.
10:15 – 10:45 am
10:45 am – 12:00 pm
Refreshment break and exhibits
P l e n ary
Senge Interactive
Peter Senge has inspired us for more than 2 decades to re-think the way we see and work in
organizations. His impact is broad and deep - from the disciplines of learning organizations to his
recent work on creating a sustainable world, Senge has influenced leadership across the globe.
What if ideas from Senge’s opening plenary session could help you address a key leadership
challenge in your organization?
This facilitated, interactive session is designed to help you discover ways to apply the concepts from
Senge’s plenary session, to the issues you are facing as a leader.
Facilitator:
Shauna Fenwick, Consultant, Fenwick Leadership Explorations
Shauna Fenwick is an accomplished facilitator, coach, educator and designer of leadership
development systems. She works with individuals, teams and organizations to build leadership
capacity and create conditions for optimal function and innovation.
Shauna was the Research Coordinator for the creation of the LEADS framework and the
LEADS 360 instruments.
12:00 – 1:00 pm
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Networking luncheon and exhibits
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
1:00 – 2:00 pm
C o n curr e n t S e ssio n s
1. What contributes to manger excellence in a complex healthcare system?
Fostering Managerial Excellence is the highest priority at the Executive level for health human
capacity management. To address this opportunity, one health authority embarked on action
research from an Appreciative Learning perspective to explore how thriving managers today excel
in the context of our systems’ complexity. The research used multiple modes of data collection
as follows:
• Director focus groups
• Managers one-on-one interviews
• Frontline staff survey
In this session, we will re-create the focus group used with the Director audience at the health
authority and then share the results from the entire research process at the health authority.
The objectives will be to:
• Compare and contrast the broad themes in the room with the research findings from the
health authority
• Examine the meaning and implications of the results
• Explore understandings of managerial excellence from a variety of perspectives
Participants will deepen insight into their own role in fostering managerial excellence through the
critical analysis of the research results and their own action research experience in the session.
This workshop will be interactive and may include real-time polling.
Speakers:
Yabome Gilpin-Jackson, PhD, MBA, MA, CHRP, Managing Consultant, Organizational Development,
Fraser Health Authority
Victoria Tiller, MCIPD, Senior Consultant, People Development, Fraser Health Authority
2. The power of facilitative leadership to nurture and grow learning organizations
The theory of effective leadership is well researched and evident in today’s literature. But how do
you apply that research in the workplace? How do leaders put into place what’s required to nurture
and grow a learning organization? How do they ensure that the philosophy and practice of a learning
organization permeates throughout the entire organization?
Participants in this session will be introduced to the practice of facilitative leadership and how it
provides leaders with the skills needed to fully develop a learning organization culture. Participants
will be taken through a self-reflective exercise of their individual facilitation skills.Through this
exercise, they will reflect on how they use facilitation skills in their current leadership practices.
An illustration of facilitative leadership in action will then be shared with participants followed by a
structured discussion on the components of Facilitative Leadership that engage staff and develop
problem solvers throughout an organization. Before they leave the session, participants will
participate in the development of a toolkit to begin using facilitation skills as soon as they return
to their organizations.
Speakers:
Kathrina Loeffler, BA (hons.), B. Ed, M. Ed, Founder and Executive Director, Facilitated
Improvement for Corporate Success, Inc.
Liz Wigfull, B. Ed, MA, Conflict Studies, Knowledge Broker, Mental Health Commission of Canada
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
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3. Supporting learning and performance through wise design
A key component of building a thriving learning organization is to support learners to be empowered
to direct their own learning. This requires a comprehensive range of learning options to be readily
available and accessible to support optimal performance. By taking an organizational approach to
establishing a consistent design and delivery of information, learners can experience less cognitive
dissonance, and are able to quickly move from knowledge to practice. Foundational to the Learning
and Performance Support approach is conducting a detailed analysis to clearly identify what the
learner needs to know and do, and then determining the best options to support their learning.
Our comprehensive range of options includes in-person sessions, self-directed learning modules,
preceptorship and skill-coaching, and clear and concise electronic supports.
In this interactive session we will explore how embedded performance supports can positively
influence learners to achieve excellence.
Speakers:
Christie Diamond, BSc(PT), RPT, MA, PMP, Manager, Professional Practice and Learning,
Island Health
Patti Wesley, RN, BScN, CCN(c), Consultant, Learning Services Professional Practice, VIHA,
Royal Jubilee Hospital
Wade Strass, BEd, RT, MA(c), Island Health, Team Lead, Learning Services
4. Transforming LINX – a provincial leadership program for senior managers
The formation of the BCHLDC (British Columbia Health Leadership Development Collaborative) is
a strategic response to the BC Government’s Innovation and Change agenda’s call for change at a
systems level in healthcare. Leadership has been identified as a key component of this change –
the Collaborative has been tasked with creating leadership programs that develop a talent pool of
leaders across the province who can lead change in a complex system moving forwards.
The suite of programs that were developed form a curriculum pathway from new and aspiring
leaders to senior leaders ready for an Executive role.
The Transforming LINX program for senior leaders was delivered in 2013 to great success. During
the program, a panel session took place with participants who had moved into Executive roles during
the program, and Executives from the Health Authorities (1 CEO and 1 COO)
This session will replicate that panel with participants from Transforming LINX and Executives who
will discuss how health organizations across BC support learning opportunities for their senior
leaders and the areas in which they identified as being important in their leadership career. The
participants will discuss the program – the transformation that took place and the how it supported
their transition. The panel will be facilitated.
Panelists:
Brendan Carr, MD, MBA, CCPE, CHE, President and CEO, Island Health
Kim Kerrone, MBA, BScN (Hons), CMA, Vice President and Chief Financial Officer, Island Health
Wendy Strugnell, BCom (Hons), MBA, Vice President, People and Organizational Development,
Fraser Health
Dr. Peter Blair, General Surgeon, Program Medical Director for the Surgery Program, Fraser Health
Facilitator:
Karen Pettit, Director, Strategic People Leadership, Island Health and BC Health Leadership
Development Collaborative Steering Committee Member
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BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
2:00 – 2:15 pm
Transition period
2:15 – 3:15 pm
C o n curr e n t S e ssio n s
5. IT adoption in a learning organization – The vital role of healthcare leaders
Technology provides numerous opportunities to support healthcare professionals and leaders.
Technology can even increase the efficiency, effectiveness and appropriateness of care. However,
approximately 60% of all software projects fail (Beynon-Davies & Lloyd-Williams) leading to loss of
confidence, huge expenditures not realized and a loss of change reputation for the organization.
The notion of success and failure is evident in the literature. Understanding the ‘lived experience’
there are many interconnected factors that influence success or failure.
Learning Objectives
1) Realize the vital role of leadership in IT initiatives
2) Understand how individuals, tasks, technology and socio-organizational factors
influence IT adoption
Included are the domains of leadership, stakeholder engagement, communication, learning
organizations, and Hiatt and Creasey’s Prosci model for change.
Findings /Implications
Introducing IT system(s) in healthcare organizations is complex. It requires high flexibility of the IT
system, the individual and leadership to support IT adoption. In a learning organization, the role of
leadership, the magnitude of change and user support can result in positive effects and adoption of
IT. Knowledge about IT products and processes enables creative solutions through collaboration,
communication and a culture of trust.
Speakers:
Terri Lefort, RN, BScN, Vice President, Healthtech Consultants
Elizabeth Nemeth, RN, BScN, MN, CPHMIS-CA, Associate Vice President, Healthtech Consultants
6. Building a culture of positive leadership
The executive team (ET) at a major academic hospital has embarked on a 5 year journey to
transform what it means to be a leader within the organization. Based on the principles of
Appreciative Inquiry and Kim Cameron’s model of Positive Leadership, the ET created and
continues to teach a course for leaders across the hospital.
The course demonstrates how the four domains of positive leadership (positive climate, positive
relationships, positive communication and positive meaning) interact to enable exceptional
outcomes. The ET developed a theory of change which demonstrates how leading by example,
influences staff behaviour, transforms the culture and positively impacts patient care.
This interactive workshop will review the course framework which has been delivered to over
100 leaders across the organization. Attendees will have the opportunity to participate in teaching
techniques used in the course (e.g. career mapping, reflection, management interviews). The
presentation will highlight the results of a preliminary evaluation, demonstrating how the course
is impacting graduates and their direct reports. The session will conclude by sharing how the ET
continues to evolve their approach and has developed a sustainability plan to ensure practices
becomes embedded within existing structures and routines.
Speakers:
Kathy Sabo, RN, MHA, Senior Vice President, University Health Network & Executive Lead, Toronto,
Western Hospital
Jan Lackstrom, Senior Clinical Director, University Health Network
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
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7. Tapping into collective wisdom
Typical learning methodologies focus on classroom/online theory and student interaction. Research
tells us the effectiveness scale for retention is 5%. When we add in the relationship component of
discussion groups it increases to 50%. This increases again when we practice by doing and yet again
when we apply our learning immediately. What if we could build on what is already working in these
methodologies by using an appreciative approach … identify what makes these work and build new
practical pathways for ongoing learning?
Tapping into the “collective wisdom” is a new learning pathway that inspires insight, offers immediate
results, accesses expanded intellectual capital, anchors learning through real issues, stimulates
thinking outside the box, creates creative tension, engages whole brain thinking, builds synergies
for relationship learning, and reinforces the coach approach of possibility thinking.
Learning Objectives
Create an understanding of the power of collective wisdom to build capacity for new pathways
of learning.
Three Take Aways
• How to leverage stakeholder relationships for conscious and ongoing professional development.
• How to use a coach approach as a way of thinking and communicating to engage others
and lead self.
• How to nurture creative thinking as a leader and collectively to stimulate learning, right action
and innovation.
Speakers:
Erna Hagge, Founding Partner, Deberna International
Debbie Payne, Founding Partner, Deberna International
8. BC children’s and BC women’s redevelopment project
The values of Provincial Health Services Authority (PHSA) provide a focus for how we approach
our work. They collectively inspire behavior that creates a dynamic and performance-oriented
organization. These values include:
• Patients first
• Best value
• Open to possibilities
• Results matter
• Excellence through knowledge
Living these values in the work that we do is essential to our organization and specifically to the
BC Children’s and BC Women’s Redevelopment Project. With these values in mind, together
with our commitment to engagement and Evidence-Based Design, PHSA designed an Integrated
Facility Design (IFD) process engaging several hundred physicians, surgeons, nurses, allied health
professionals, services providers and leaders to design the future Acute Care Centre (ACC). This was
the first of its kind in Canada.
The collaborative and consultative IFD process resulted in defining the future models of care, the
clinical specifications to build the ACC and the scored elements to optimize the design of the ACC.
The scored elements focus on the improvement of patient outcomes and are foundational to putting
patients first.
The five Scored Elements are:
• Natural Light
• Separation of Flows
• Travel Distances and Corridor Efficiency • Line of Sight
• Standardization
Construction of the new ACC is anticipated to get underway in the winter of 2014/15 with completion
in 2017. The ACC will include inpatient units, an Emergency Department, Medical Imaging and
Procedural Suites, Hematology/Oncology/Bone Marrow Transplant and Pediatric Intensive Care for
BC Children’s Hospital. It will also include high-risk labour and delivery suite and a new neonatal
intensive care unit for BC Women’s Hospital & Health Centre.
Speakers:
Melanie Barnes, Director, C&W Redevelopment Project, PHSA
Cynthia Welsh, BSc. P.T, MHA, CHE, Deputy Project Officer, C&W Redevelopment Project, PHSA
Dave Ingram, Executive Director, PHSA & Chief Project Officer, BC Children’s and BC Women’s
Redevelopment Project
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BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
3:15 – 3:30 pm
Refreshment break and exhibits
3:30 – 4:30 pm
P L EN A R Y
Transformational learning – PechaKucha style
Are you a learning leader? Is yours truly a learning organization? Is healthcare a learning industry? What
informs you? Are there opportunities for you, your organization, and our industry to become better at this?
Join us for an engaging and informative PechaKucha session to hear leaders’ experiences of what
transformational learning looks like in the workplace, how it shows up at the individual, group or industry
level, and some of the challenges we face individually and collectively.
PechaKucha has a unique presentation format in which 20 slides are shown for 20 seconds each and
is a fast-paced, multi-speaker event.
Speakers: To be confirmed
4:30 – 6:00 pm
Networking reception
4:00 pm
Registration closes
Thursday, October 23, 2014
7:00 am – 12:00 pm Registration
7:30 – 8:30 am
Continental breakfast
8:30 – 10:00 am
K e y n ot e
Learning leaders - Ready… set…go make change!
This session will explore how a simple idea in a coffee shop can become a nationally known leading
brand and how that same simple strategy may help lead your team to their highest rewards.
John’s company, Nurse Next Door, has become a National brand caring for seniors and is
becoming known throughout North America as a “thought leader” in the way they deliver service
and build culture.
On a journey of ordinary people who can do extraordinary things, when presented with a challenge,
John will reveal unique pathways to thinking, best practices and how, with a simple idea and a little
ingenuity, a learning leader, like yourself, can inspire those around you and together, reach desired
outcomes.
This session will take the traditional and turn it on its head. Through a roll up your sleeves approach,
John will leave you inspired to Go Make Change.
Speaker:
John Dehart, Co-Founder and CEO of Nurse Next Door Home Care Services
John Dehart is the Co-Founder and CEO of Nurse Next Door Home Care Services, and under his
leadership, has built the company into one of Canada’s most successful healthcare brands, with over
90 locations North America wide.
John was awarded the Ernst & Young Emerging Entrepreneur of the Year Award in 2006, named
to the Top 40 Under 40 list and has led Nurse Next Door to many prestigious business awards
including being named Top Culture in Canada, one of Canada’s Top 10 Employers and recently
named Canada’s Smartest Company in 2013 by Profit Magazine.
John speaks throughout the world on building culture, and lectures at prestigious Universities across
North America including regular appearances at Cornell University and M.I.T.
John is a graduate of Cornell University, lives in Vancouver with his wife Gayla and two daughters,
Aja and Daisy, and runs up mountains for fun.
10:00 – 10:30 am
Refreshment break and exhibits
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
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10:30 am – 12:00 pm
C o n curr e n t S e ssio n s
9. Liquid fire – Recovering from a catastrophic loss of hospital services
Early in the morning on January 8, 2014, our hospital services came to a grinding halt when a fire
standpipe burst and water spread like liquid fire damaging 53,000 sq. ft. of clinical space. In an
instant we lost all emergency room and operating room capacity. Our path to recovery was difficult
and complex, but as an organization we came out stronger and improved by what we learned.
What did we learn about responding to and recovering from a catastrophic loss of hospital services?
Is there a connection between learning organization theory and crisis management? How did a
learning organization take the important transformational improvements put into place during a crisis
and make them the new “norm”? All of these questions will be answered through an interactive and
dynamic session.
“Never let a good crisis go to waste” – Winston Churchill
Speakers:
Bryan Herechuk, MBA, CHE, CPHQ, Manager, Strategic Initiatives & Special Projects,
St. Joseph’s Healthcare Hamilton
Anne Marie MacDonald, RN, BSN, MHST, Director of Surgery and Site Director Charlton Site,
St. Joseph’s Healthcare Hamilton
10. Liberating structures – Group activities to include and unleash everyone
Do you find yourself using the same techniques in meetings: presentations, status reports,
brainstorming and open discussion? Do the usual people speak up in meetings, and others not so
much? Is your team engaged and working at its highest creative potential?
Healthcare is a busy, demanding environment. Most of us are stretched just to get the job done, let
alone to try out new ways of doing business.
This highly interactive workshop will showcase 4-6 interactive techniques that can be easily used
in busy environments to foster collective learning. We’ll experience ways to engage everyone in
discussion, ways to free up space for innovation, expand patterns of thinking and illuminate those
actions that are in the way of learning.
Liberating Structures are simple and easy to learn. They foster lively participation and promote a
positive energy in the group. The structures are scalable and have been used successfully in small
and very large groups.
This workshop is for front line people, formal leaders, executives, physicians, board members,
volunteers and community members. Participants will leave the session able to conduct the liberating
activities on their own, with references for further inquiry.
Speaker:
Shauna Fenwick, Consultant, Fenwick Leadership Explorations
11. Applying a learning organization model to primary care-hospital integration
The objectives of this session are to deliver practical strategies to hospital-primary care integration
through a learning organization and CQI model:
• Understand the complex care challenges of the highest users of the acute care system.
• Understand the challenges in transition from one care setting/provider to another and the
strategies aimed to improve coordination of care between acute and primary care.
• Discuss practical strategies to apply a learning organization model to enable an effective
collaborative care model between acute and primary care for this population of patients.
Research in Ontario has shown that the top 1-5% of frequent users of the healthcare system is
responsible for 60% of healthcare spending. In late 2012 the Ontario government invited proposals to
improve the care delivery for this group of patients by ensuring they receive the right care by
the right provider in the right setting. North York General Hospital undertook a study to define the
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BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
population of high users admitted to the hospital. In partnership with the Department of Family and
Community Medicine, the Central LHIN, CCAC, EMS and community partners, the North York Central
Health Link was accepted as an early adopter in this program.
Building on a context of how the patient population was defined, strategies implemented to address
unmet needs, and the approaches taken to coordinate care among partners, this session will deliver
strategies to achieve three key takeaways:
1.A high level of engagement between Primary Care and Hospital leaders through key champions is
critical to success.
2.A learning organization approach that takes a methodological approach to testing new approaches
to primary care-hospital integration in a safe learning environment can yield significant improvements
for patient care.
3.Sustained success relies on champions within each partner organization to develop processes and
systems that can continually adapt to the changing health landscape, especially with respect to
information technology and information sharing.
Speakers:
Mark Fam, MHA, CHE, Director, Diagnostics and Health Links Project Lead,
North York General Hospital
Dr. David White, Family Physician, Associate Professor, Family & Community Medicine,
University of Toronto
Jennifer Bowman, Vice President, Clinical Support Services & Stakeholder Relations,
North York General Hospital
12. Innovating at the core: Strengthening manager capacity at the point of care
In the early 1990’s, BC Health Organizations flattened hierarchy seeking to increase front-line
empowerment and create efficiencies by reducing the number of front line leaders. “Head Nurse”
positions were largely eliminated, and in many ways a large-scale social experiment has been
underway for the past 20 years.
Today, many of our healthcare managers express frustration and anger at the pressure in their roles
and this essential group has been identified as one of our most “at risk” and difficult to fill positions.
One BC Health Authority has made enhancing the human capacity and satisfaction of their clinical
managers a priority and is implementing a progressive three year strategy to address this need.
Using a case study format, leaders will be asked to become the executive of this Health Authority and
design a three year solution to deliver specific quality, financial and people outcomes. The panel share
their HA strategy and report out on success, failure and learning to date, including clinical and human
resource metrics.
Speakers:
Tracy Irwin, BA, MHA, Executive Director, Access & Capacity Optimization, Mission & Chilliwack
Hospitals and Communities, Fraser Health
Wendy Strugnell, BCom (Hons), MBA, Vice President, People & Organization Development, Fraser Health
Lia Carter, DN, BCom, Health Service Manager, Intensive Care Unit, Royal Columbian Hospital,
Fraser Health
12:00 – 1:00 pm
Networking luncheon and exhibits
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
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1:00 – 2:15 pm
P l e n ary
So…how ready are you?
Our workforce demographic changes are upon us. This new generation values learning, involvement,
fun, development and work-life integration. So...how ready are you? Does your organization have culture
of learning? Are creativity and innovation hallmarks in your workplace? Do you, your teams and your
organizations hang a question mark to deeply held assumptions, beliefs, and practices? Do you
implement new learning and approaches to your leadership style? Come and share your experiences
and perspectives.
This plenary session will feature senior leaders in BC healthcare who participated in the first cohort of the
executive level TransformingLINX leader development program sharing their journey, lessons learned,
and opportunities for development at the collective and individual levels.
Speakers: To be confirmed
2:15 – 3:15 pmK e y n ot e
Grow and prosper: How to overcome obstacles, capture opportunity,
take on giants, and come out on top
Teresa Cascioli knows a few things about growing a business. In this candid and inspiring presentation,
Cascioli shares her razor-sharp insights on building a successful company in highly competitive
and turbulent circumstances. She couples solid business advice—do it first, do it faster, market
strategically, honour your brand—with valuable leadership strategies: inspire hope, partner well, stay
humble. Cascioli shares her insights for doing more with less, mentoring the next set of organizational
leaders and operating under ever changing priorities. For leaders in need of a new approach—one
that will defy expectations, capture opportunities in the nick of time, and drive success while leaving
a lasting impact on the organization—Teresa Cascioli is a must- see.
Speaker:
Teresa Cascioli, Chief Creative Director, Tess Creative
As the head of Lakeport Brewing, Teresa Cascioli strategically grew the bankrupt brewery into a major
player. Her slogan and innovative pricing model “24 for $24” changed the way beer was marketed. As
a result, Lakeport brands catapulted onto the best seller list while big brewers scrambled to enter the
discount beer market. She took the company public on the TSX, and two years later Labatt Brewing
purchased Lakeport for $201 million.
Cascioli is now the Chief Creative Director for her own marketing firm, Tess Creative. Previously, she
served as Strategic Advisor to Labatt and KPMG. She has been featured on Profit and Chatelaine
Magazine’s lists of Canada’s most successful women entrepreneurs, and was named Entrepreneur
of the Year by Canada’s Venture Capital and Private Equity Association as well as by Ernst & Young in
their Turnaround Category. In 2012, Cascioli was awarded the Queen’s Diamond Jubilee Medal.
Cascioli devotes her spare time to the Teresa Cascioli Charitable Foundation, for which she was
named Philanthropist of the Year for the Hamilton region. Her foundation has donated in excess of
$5 million to date, including the funding of McMaster University’s Chair in Entrepreneurial Leadership.
3:15 – 3:30 pm
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Closing remarks
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
General information
The 2014 BC Health Leaders Conference will take place October 22-23 at the
Westin Bayshore Hotel in Vancouver.
Registration information
Registration fees include admission to all conference sessions, continental breakfasts, refreshment breaks, two luncheons
and the reception. Registration must be submitted online and paid in full at the time of registering.
When registration/payment is completed you will receive a confirmation/receipt via e-mail.
Registration is available online until October 10, 2014, at cchl-ccls.ca/site/bcreg. After October 10 please register
onsite at the Registration Booth at the Westin Bayshore Vancouver Hotel.
Registration fees
Early bird fees
Regular fees
Onsite fees
Up to Aug. 18, 2014
Aug. 19 – Oct. 10, 2014
after Oct. 11, 2014
CCHL Members
$495 + (5% GST) = $519.75
$550 + (5% GST) = $577.50
$600 + (5% GST) = $630.00
Non-Members
$575 + (5% GST) = $603.75
$625 + (5% GST) = $656.25
$675 + (5% GST) = $708.75
Students/Retired*
$295 + (5% GST) = $309.75
$325 + (5% GST) = $341.25
$375 + (5% GST) = $393.75
Please note:
* Proof of full-time student status required upon registration
* Retired status is for people 55+, not employed or seeking employment including consulting
Registration policies
Substitution requests after October 5th, 2014, will be
handled on site. In this case, you are responsible to
Conference cancellation policy:
Cancellations received in writing prior to October 1 , 2014
bring the registration confirmation of the person you are
will be refunded in full less $150.00 + 5% GST administra-
replacing to the registration desk on site.
st
tion fee. No refunds after this date. Please send all refund
requests to Brenda Shields at bshields@cchl-ccls.ca
The BC Health Leaders Conference Secretariat reserves
the right to make changes in programs and presenters,
Substitution policy:
If you are unable to attend the BC Health Leaders
Conference, you are welcome to send a colleague in
your place. There is no fee to make this change up to
October 5th, 2014. Please submit your substitution in
writing to Brenda Shields at bshields@cchl-ccls.ca.
or to cancel the conference if registration targets are not
met or when conditions beyond its control prevail. If the
conference is not held for any reason, the BC Health
Leaders Conference Secretariat’s liability is limited to the
refund of the registration fee only.
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
15
Maintenance of certification
Attendance at this program entitles certified Canadian College
of Health Leaders members (CHE/Fellow) to 11.50 Category I
credits toward their maintenance of certification requirement.
Venue and accommodation
To book a reservation online, http://www.cchl-ccls.ca/
The Westin Bayshore Vancouver Hotel
site/bchlc_details
1601 Bayshore Drive, Vancouver, BC V6G 2V4
To book a reservation by phone please call and indicate
The Westin Bayshore Hotel is located on the water and
that you are part of the BC Health Leaders Conference :
provides a West Coast experience with Downtown’s
1-888-627-8634
thriving epicentre just blocks away as well as a variety of
All rates are subject to the appropriate provincial, federal
nearby shops, restaurants and cafes. The hotel provides
an urban sophistication plus natural resort-like setting,
restaurants, fitness studio, spa, indoor/outdoor pools and
a 24 hour business centre.
The Westin Bayshore Hotel is approximately 20 – 30
and local occupancy taxes and fees in effect at the time
of the conference.
Individuals are responsible for making their own
reservations directly with the hotel.
minutes from Vancouver International Airport and is
readily accessible by taxi, limo or local transportation
(bus/Skytrain/Seabus routes).
Room rates start at $169/night (single/double) + taxes
and fees. Please be advised that the group rate includes
in-room internet during your stay.
This group rate is available until 5:00pm (BC time)
September 20, 2014 and is subject to availability so book
your room early.
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BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
Sponsorship and
advertising opportunities
Become a corporate sponsor of the 2014 BC Health Leaders Conference. An extensive range of benefits is
available to our corporate sponsors, commensurate with the level of sponsorship. We would also be delighted to
tailor a benefits package to meet your organization’s needs.
Advertising is a perfect opportunity to reach health leaders and build awareness of your products and services.
To download our sponsorship brochure, http://www.cchl-ccls.ca/site/bchl_sponsors
For further information on sponsorship and advertising opportunities, please contact:
Sylvie Deliencourt
Director, Certification, Leadership Development
and Chapter Support
Canadian College of Health Leaders
c/o BC Health Leaders Conference Secretariat
Tel: 613-235-7218 or 1-800-363-9056 (ext. 233)
sdeliencourt@cchl-ccls.ca
Brenda Shields
Assistant, Professional Development
Canadian College of Health Leaders
c/o BC Health Leaders Conference Secretariat
Tel: 613-235-7218 or 1-800-363-9056 (ext. 222)
bshields@cchl-ccls.ca
The Canadian College of Health Leaders (College) is a national, member-driven, not-for-profit association
dedicated to ensuring that the country’s health system benefits from capable, competent and effective
leadership. As defined by the LEADS in a Caring Environment framework, a leader is anyone with the
capacity to influence others to work together constructively. Through credentialling, training, networking and
mentoring, we support health leaders in every sector and region, from every professional background and
at any stage of their career. Guided by a code of ethics, we help individuals acquire the skills they need to
create change in their own organizations and, ultimately, the health system.
The College achieves all of this within an environment of collaboration, cooperation and member engagement
– through partnerships and chapters – promoting lifelong learning and professional development while
recognizing leadership excellence. Situated in Ottawa and a satellite office in Vancouver, with more than
21 chapters across the country and representing more than 3,200 members and 90 corporate members,
the College offers a range of programs and services, including capabilities based credentialling,
professional development for Canadian health leaders, and a nationwide career network.
Contact information
For general information, please contact:
Brenda Shields
Sylvie Deliencourt
Assistant, Professional Development
Director, Certification, Leadership Development
Canadian College of Health Leaders
and Chapter Support
c/o BC Health Leaders Conference Secretariat
Canadian College of Health Leaders
Tel: 613-235-7218 or 1-800-363-9056 (ext. 222)
c/o BC Health Leaders Conference Secretariat
bshields@cchl-ccls.ca
Tel: 613-235-7218 or 1-800-363-9056 (ext. 233)
sdeliencourt@cchl-ccls.ca
BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca
17