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Responsible Business - Integrity & Transparency A Journey from Resistance to Engagement Michaela Ahlberg Chief Ethics & Compliance Officer TeliaSonera Relation Identifier 0.1 Draft Open Sustainability Presentation Stockholm 8 April, 2015 #TeliaSonera @TeliaSoneraAB Open Sustainability Presentation Stockholm 8 April, 2015 #TeliaSonera @TeliaSoneraAB 100 90 80 70 Score 60 50 40 30 20 10 0 Kazakhstan Azerbaijan Voice and Accountability Open Sustainability Presentation Georgia Moldova Political Stability and Absence of Violence/Terrorism Stockholm 8 April, 2015 #TeliaSonera @TeliaSoneraAB Uzbekistan Tajikistan Government Effectiveness Nepal Regulatory Quality Estonia Rule of Law Sweden Control of Corruption Commitment to Responsible Business • Anti-corruption • Freedom of Expression • Customer Privacy • Occupational Health and Safety • Sustainability in The Supply Chain • Environmental Responsibility Open Sustainability Presentation Stockholm 8 April, 2015 #TeliaSonera @TeliaSoneraAB Compliance Framework- a Structured Approach • Designed to follow international standards for an effective, adequate and achievable compliance program. • All focus areas report according to the Compliance framework to ensure consistency in policy implementation and follow-up. • The Group E&C Office is responsible for driving the work - the line organisation is responsible for practical implementation and application. Open Sustainability Presentation Stockholm 8 April, 2015 #TeliaSonera @TeliaSoneraAB Tone From the Top and Management Oversight TS Board Sustainability and Ethics Committee Group GREC GREC = Governance Risk Ethics Compliance Group Executive management Escalation and report Regional GREC Regional management Country GREC Country management Implementation and roll-out Follow-up and Compliance Open Sustainability Presentation Stockholm 8 April, 2015 #TeliaSonera @TeliaSoneraAB Third Party Management Steps: Compliance Perspective Third party engagement Open Sustainability Presentation Stockholm 8 April, 2015 #TeliaSonera @TeliaSoneraAB Three Basic Questions Is the program well designed Is it being applied in good faith Does it work Open Sustainability Presentation Stockholm 8 April, 2015 #TeliaSonera @TeliaSoneraAB Integrated Compliance Acknowledgement Resistance Open Sustainability Presentation Cooperation Acceptance Stockholm 8 April, 2015 #TeliaSonera @TeliaSoneraAB Engaged compliance Training and Effective Communication • New Code of Conduct • New Policy Management Training based on: • Ethical dilemmas • Ethical decision-making • Leadership Open Sustainability Presentation Stockholm 8 April, 2015 #TeliaSonera @TeliaSoneraAB
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