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Afternoon Morning Risk Management and Patient Safety A/Prof Sophia Ang Quality Improvement Models Dr Ling Moi Lin Wed, 29 Oct 2014 Credentialing and Privileging A/Prof Ong Biauw Chi Clinical and Performance Reviews A/Prof Ong Biauw Chi LEAN Tools Mr Geoffery Gui TEA BREAK Quality Improvement Tools Mr Geoffery Gui Lunch Data Analysis Tools Dr Ling Moi Lin Tea break Performance Indicators and Quality Management Systems Benchmarking Ms Sharon Tay Dr Sandhya Mujumdar Tue, 28 Oct 2014 Role of the Healthcare Quality Service Quality and Professional Management of Complaints Mr Wong Kok Cheong Mrs Ruth Quek Introduction to Healthcare Quality Dr Ling Moi Lin Mon, 27 Oct 2014 PROGRAMME 2nd HQSS Healthcare Quality Course 27 - 31 October 2014 CME and CNE points will be awarded for participation at the Patient Safety Course CME and CNE Accreditation Team and Teamwork Mr Wong Kok Cheong Organizational Behaviour and Culture Dr Chow Mun Hong Leadership and Change Management Dr Chow Mun Hong Clinical Pathways and Case Management Dr Sandhya Mujumdar Thu, 30 Oct 2014 Examination The CPHQ Exam Dr Ling Moi Lin Disease Management and Utilization Management Ms Deborah Margaret Wild Infection Control and Epidemiology Dr Ling Moi Lin Fri, 31 Oct 2014 Faculty list A/Prof Sophia ANG Senior Consultant Department of Anaesthesia National University Health System Dr CHOW Mun Hong Director Clinical Governance & Quality Management Singapore Health Services Mr Geoffery GUI Manager, Service Operations Unit Division of Operations & Performance Management Singapore General Hospital Dr LING Moi Lin Director Department of Infection Control Singapore General Hospital Dr Sandhya MUJUMDAR Deputy Director, QA & Case Management Medical Affairs National University Health System General Information A/Prof ONG Biauw Chi Head, Senior Consultant Director, Clinical Governance, Director, Patient Safety Department of Anaesthesiology Singapore General Hospital Mrs Ruth QUEK Senior Assistant Director Patient Relations Department National University Hospital Ms Sharon TAY Manager Projects, Accreditation & Licensing Singapore General Hospital Ms Deborah Margaret WILD Deputy Director HPO/MIM/QMO/Risk Management Clinical Services Changi General Hospital Mr WONG Kok Cheong Deputy Director Nursing Admin Changi General Hospital ABOUT THE COURSE Since the 1999 IOM report, To Err is Human, we have benefited from the Quality wave that swept the world. It has emphasized the importance of healthcare quality and this has resulted in many healthcare organizations enhancing their quality infrastructure. This course is specially designed for healthcare workers who are interested to be trained in the field of healthcare quality. The comprehensive curriculum will also prepare the participants for the Certified Professional in Healthcare Quality (CPHQ) examination, if interested. The course will cover the essential basics as well as give recent updates on healthcare quality issues. COURSE OBJECTIVES The primary objective of the 5 days course is to equip the healthcare quality professionals with comprehensive knowledge in healthcare quality. At the end of the course, participants should be able to: •Understand role of the healthcare quality professional; •Appreciate the various components in healthcare quality framework & clinical governance; •Know and apply the basic quality tools including LEAN tools to help them in their data analysis; •Setup & run quality programs at their own facilities; and •Learn tips on preparing for the CPHQ examination WHO SHOULD ATTEND This course is highly relevant to doctors, nurses, hospital administrators and healthcare workers who are interested or keen to know more about Healthcare Quality. Healthcare Quality Society of Singapore Executive Committee President Dr LING Moi Lin Secretary Mrs Ruth QUEK Treasurer Dr Sandhya MUJUMDAR Members Mr WONG Kok Cheong Co-opt Member Dr CHOW Mun Hong Secretariat Wizlink Consulting Pte Ltd 12, West Coast Walk, #02-06 West Coast Recreation Centre, Singapore 127157 Tel: +65 6774-5201 | Fax: +65 6774-5203 Email: secretariat@hqss.org CERTIFICATION Only candidates who fulfill the minimum attendance requirement of 90% will be eligible to sit for the written examinations. A certificate will be issued to each participant upon successful completion of the written examination. CME/ CNE points will be accredited to Singapore registered healthcare personnel accordingly. OFFICIAL LANGUAGE English is the medium of instruction for the course. VENUE Grand Copthorne Waterfront Hotel, Singapore 392 Havelock Road, Singapore 169663 Tel: +65 6733 0880 | Fax: +65 6737 8880 EVENT WEBSITE For updated information and online registration, please refer to URL http://www.hqss.org REGISTRATION You may register by completing the Registration form and mail it to the secretariat, together with your payment. Alternatively, you may also register online at www.hqss.org. Course Fee Member* Non-Member Till 30 June 2014 Early Bird $1,200 $1,400 Normal Rate $1,500 $1,750 From 1 July 2014 *To qualify for Member rate, one must be a member of Healthcare Quality Society of Singapore for at least 6 months, at time of registration Payment Details All course fees can be made by cheques or bank draft, made payable to “Healthcare Quality Society of Singapore” and mailed to the secretariat. All payments are to be made in SINGAPORE DOLLARS. A receipt will be issued within 10 days of receiving payment. Cancellation Policy Request for cancellation/replacement must be made in writing to the Conference Secretariat, latest by 30 June 2014. The organising committee regrets that requests received after this date will not be entertained. 75% of the course fees will be refunded within six months after the course. LIABILITY The Organisers are not liable for any personal accidents, illnesses, loss or damage to private properties of delegates during the Course. Delegates are advised to make their own arrangements with respect to personal insurance. DISCLAIMER Whilst every attempt will be made to ensure that all aspects of the conference will take place as scheduled, the Organising Committee reserves the right to make appropriate changes should the need arises with or without prior notice.
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