SOLUTIONS For insurance Simplify Complex Processes and Information Access Perceptive Software process and content management solutions Administration for insurance let you get a handle on daily processes and the high volume of documents that go with them. Our process management Our insurance solutions allow you to automate ongoing administrative technology delivers the insights that let you increase efficiency, tasks and improve service to policyholders. Smooth integration with gain control of exceptions and streamline even the most complex legacy systems means service representatives have a comprehensive processes. view of each customer, including correspondence, confirmations, Our content management solutions give your staff single-click access to documents they need, including correspondence, confirmations, statements and policy data. Callbacks and wait times are significantly reduced, increasing productivity and customer satisfaction. statements, lab reports and policy data. So they can spend less Our process mining and process management solutions let you monitor time looking for information and more time using it do their jobs productivity and improve workflow, quickly and easily. This flexible, rule-based technology standardizes processes and allows rule-sharing Customer and Agent Onboarding For agent onboarding, our content management functionality can flag incomplete submissions, track the status of contracts among product lines where appropriate. So you’re assured of accurate, consistent processes across categories, lines and systems. Claims management and processing and significantly reduce the costs and cycle time of signing new producers. For new customers, our solutions connect the unstructured content that drives the onboarding process with your legacy systems. Documents and forms are readily available, expediting the process and allowing key staff members, such as underwriters, to make the best use of their time and skills. Our process and content management solutions also speed up claims management and processing. You can automate steps taken for standard claims and build in business rules that identify and escalate complex claims to the appropriate adjusters. Claims examiners and processors have instant access to the first notice of loss (FNOL) and other documents needed to provide timely service to claimants. In addition, document output management functionality lets you Automation Means Better Communication automate requests for supporting documents, create personalized Clear communication is the key to good customer service. With forms and easily build welcome kits with the appropriate Perceptive Document Composition, you’ll be able to create and deliver compliance language. customized documents without time-consuming data gathering and manual document assembly. Perceptive Document Composition automatically accesses multiple data sources, including Perceptive Content, to populate templates and provide personalized correspondence to policyholders and agents. Whether you need to print, fax, email, or archive system output, Perceptive Document Composition lets you drastically reduce documentation costs while improving communication and avoiding compliance issues. www.perceptivesoftware.com/insurance SOLUTIONS for insurance Integrate legacy systems with key processes and documents Meeting growth and profitability goals demands agile processes and systems that can adapt to changing market needs, automate the policy lifecycle and improve service to policyholders. Perceptive process and content management solutions for insurance connect your key processes, unstructured content and legacy systems. Our solutions are engineered to be user-friendly for smooth deployment and fast adoption. So you can roll out process and content enhancements by business unit or product line without disrupting services. Underwriting  Make faster, more informed decisions  Protect applicant privacy  Increase staff efficiency Administration  Expedite policy changes and updates  Enhance collaboration with agents  Improve customer service Customer & Agent Onboarding Claims Management & Processing  Route automatically based in IGO/NIGO rules  Capture documents in any format  Produce cost-efficient, personalized materials  Improve accuracy and turnaround times  Control and standardize exception handling  Monitor productivity metrics Lexmark International Technology S.A. Bâtiment ICC - Bloc A 22701 West 68th Terrace 20, route de Pré-Bois Shawnee, KS 66226 Case postale 508 USA CH - 1215 Genève tf +1 800 941 7460 Switzerland tel +1 913 422 7525 tel +41 (0) 22 710 70 50 fax +1 913 422 3820 fax +41 (0) 22 710 70 51 © 2012 Perceptive Software, LLC. All rights reserved. ImageNow is a registered trademark of Perceptive Software. All product and company names may be trademarks or registered trademarks of their respective owners. PSI_SS_Insurance_1211 www.perceptivesoftware.com/insurance