1. No category

Storage Reporting Service
SRS
Analysis and reporting as service
Advantages, delimitation and
practical examples
• About SVA and BVQ
• The Storage Reporting Service SRS
• Starting with the Offline Scanner
• Examples from customer analyses
• BVQ im Internet
PROFIL UND UNTERNEHMENSZIEL:
SVA ist einer der führenden System-Integratoren
Deutschlands im Bereich Data Center-Infrastruktur.
Das Unternehmen mit Hauptsitz in Wiesbaden wurde 1997
gegründet und beschäftigt mehr als 360 Mitarbeiter an 11
Standorten in Deutschland.
Das unternehmerische Ziel der SVA ist es, hochwertige ITProdukte der jeweiligen Hersteller mit dem Projekt-Know-how
und der Flexibilität von SVA zu verknüpfen, um so optimale
Lösungen für unsere Kunden zu erzielen
page 3
Standorte der SVA GmbH
Hannover
Hamburg
Greven
Dortmund
Berlin
Düsseldorf
Köln
Dresden
Hauptsitz
Wiesbaden
Saarbrücken
Karlsruhe
Stuttgart
München
page 4
SVA and storage analysis – The product BVQ – Basis for Storage Reporting Service
BVQ ‘Business Volume Qualicision‘
Monitoring, reporting, analysis, alerting and
many additional functions
Expert analysis system for SVC/ Storwize
Active retail sales for about 7 years now
Meanwhile sold worldwide
USA, UK, Netherlands, Switzerland, Australia, Argentina
New: BVQ benefits now offered as service
Storage reporting service
• About SVA and BVQ
• The Storage Reporting Service SRS
• Starting with the Offline Scanner
• Examples from customer analyses
• BVQ in the Internet
Storage monitoring customer view
• Ensure operation under cost pressure:
•
Optimized storage performance
•
Sufficient storage capacity available
•
Early identification of storage bottlenecks early and appropriate reaction
•
Cost optimal storage planning for extensions
• Needed reports and support:
•
Storage performance (frontend / backend)
•
Storage capacity (currently and trends)
•
Additional monitoring of risks (health checks - avoid problems)
•
Fast expert assistance on problems (typically performance problems)
• Often required reports cannot be supplied:
•
Often suitable tools are not available
•
Manual creation of reports very time-consuming
•
Deep knowledge required
New service based on BVQ addresses these issues
SRS (Storage Reporting Service)
Storage monitoring customer view
• Ensure operation under cost pressure:
•
Optimized storage performance
•
Sufficient storage capacity available
•
Early identification of storage bottlenecks early and appropriate reaction
•
Cost optimal storage planning for extensions
• Needed reports and support:
•
Storage performance (frontend / backend)
•
Storage capacity (currently and trends)
•
Additional monitoring of risks (health checks - avoid problems)
•
Fast expert assistance on problems (typically performance problems)
• Often required reports cannot be supplied:
User type ‘Technical expert’
• Frequent changes in the storage environment
• Has to plan a lot and to act with foresight
• Aim: (continuously and proactive) avoiding
problems, optimizing costs and enhancing
performance
• Self-help with storage problems (quick, directly)
• Direct access to the analysis tools (onsite)
• High degree of expertise and time for analysis
• Expert assistance on demand
User type ‘Allrounder‘
• Rather static storage environment
• Planning and optimization during extension
•
Often suitable tools are not available
•
Manual creation of reports very time-consuming
• Aim: overview and monitoring, analysis if required
•
Deep knowledge required
• Quick help with storage problems
New service based on BVQ addresses these issues
SRS (Storage Reporting Service)
• Advisement und ‘coaching‘
Reporting and analysis service based on BVQ
• Volume based pricing (small, medium, big)
• Data acquisition with agents
Secure transfer to
BVQ Service Point
• Encrypted transmission to central BVQ Service Points
• Monthly evaluation and preparation of reports in the central BVQ
Service Point
BVQ offsite scanner collects
performance data
Server creates performance
and capacity reports
• Review of reports by SVA’s qualified personnel
Important detail
• All performance and configuration data are available for
analysis
• Service packages:
Health checks, planning analyses, problem analyses
Further analyses services
• SRS stores all performance data of a
system for several weeks.
• With this data performance analyses can
be carried out (also over long time periods
if necessary).
While the BVQ installation is the perfect solution for high technical requirements, the SRS covers the remaining bandwidth
of customers' requirements because of its high adaptability.
The all-in-one solution SRS with enhanced service measures
Storage Reporting Service (SRS)
•
•
•
Aim Keeping overview (capacities, growth, performance)
Monthly reports, optional health checks and planning analyses
Volume based price model
Solving
problems
Optional service packages:
• Health checks
•
•
Problem analysis
Aim Reducing or even excluding operational risks
Ad hoc or subscription 2/year
Overview
Control
• Planning analysis
•
•
Aim  Reduce purchasing costs
Determine real performance demand prior to capacity expansion
Cost
reduction
SRS
Minimizing
risks
• Problem analysis
•
•
•
Aim Solving unexpected problems
Service measure – price cost based (effort cannot be foreseen)
In the case of a sudden performance problem
(probability reduced by regular health checks )
Planning analysis
Health Checks
SRS performance report
Tables
xxxxxxx
Current performance and load per
• SVC / Storwize system
• Backend storage system
• Storage pools
• Top 20 volumes
Graphics
• Monthly IOPS history and average response time
to assess utilization or overload.
• Monthly course of the response time and peaks
to detect technical problems
(All graphics by SVC / Storwize systems,
backend storage system, storage pool)
Xxxxxxx
Xxxxxxx
Xxxxxxx
Xxxxxxx
SRS capacity report
Tables
Allocated, free and virtual capacity
By SVC / Storwize systems,
backend storage system, storage pool
Graphics
Allocated, free and virtual capacity
By SVC / Storwize systems,
backend storage system, storage pool
Solution scenarios
Locally installed BVQ – data accessed continuously
•
•
•
•
Customers with many changes and adjustments in the storage environment, often require
analysis and optimization. Storage experts in the IT staff
Result: high transparency and understanding of the storage connections
Fastest possible response to changes and problems, high degree of proactivity
Experts help on demand via remote login or onsite service
Understanding, controlling and
optimizing storage with BVQ
Many changes
Quick problem solving
Self-help
A lot of planning
Frequently optimized
Expert service
on demand
• SVA Storage Reporting Service
• Customers with less changes in the storage environment, thereby less necessities
for analysis and optimizing. No distinct storage experts in the IT staff.
• Results for the customer: easily understandable reports, continuous support
• No deep technical expertise required - no training needed and less time effort
• Analyses are done by experts on demand - high quality results
• On demand offline scan – analysis when required
•
•
•
•
Offline Scanner for data collection, manual uploading of data to the BVQ Service Point
Always connected with an analysis service
In most cases for storage planning, risk analysis or post mortem analysis
Post mortem analysis often difficult, because failure data is not available
Overview, control
Analysis on demand
More static
environment
Post Mortem
Analysis
Advise, Coaching
(Expert service)
Ad hoc Analysis
Risk analysis
Storage planning
Problem analysis
Interest /
Curiosity?
• About SVA and BVQ
• The Storage Reporting Service SRS
• Starting with the Offline Scanner
• Examples from customer analyses
• BVQ in the Internet
From 0 to 100 analysis – the BVQ Offline Scanner
• Offline Scanner is a ‘mini program‘
• No installation necessary
• Runs with Windows
• Simple process
• Download Offline Scanner
http://bvqwiki.sva.de/x/wYALAQ
• Start, configure, scan
• Send data for analysis
• Upload address is required!
http://bvq-software.de/kontakt.php
Scan times:
Standard
Performance problem
Planning analysis
10 days
1-2 days
10 days
• About SVA and BVQ
• The Storage Reporting Service SRS
• Starting with the Offline Scanner
• Examples from customer analyses
• BVQ in the Internet
Example: Planning analysis
• BVQ customer in Switzerland
•
Onsite service: planning analysis
•
Requirement:
High- end storage is fully utilized and has to be extended
•
Analysis shows: most of the volumes on the high end
storage don´t have high end performance requirements
(Volumes represented in blue in the BVQ analysis)
•
An interview with the customer revealed , that only a few of these
volumes with poor performance had to remain on the high-end storage
because of business reasons
Result is cost reduction:
•
Result of analysis with recommendation:
– Recommendation: establishment of a new Nearline storage class
– High end storage usage can be reduced immediately by 60%
– Move volumes into appropriate storage classes
•
Nearline storage costs (less than) ¼ of the originally planned HE
storage class.
 75% saving for storage expansion
BVQ Return on Invest Whitepapers
Example for BVQ problem solutions
• BVQ customer Aepona (North Ireland)
• Offsite service measure
• History:
– Extreme performance problems
– 6 month of analysis without any improvement
• Project:
– 20.09.2013:
– 25.09.2013:
– 29.09.2013:
– 30.09.2013:
Scan started
Web conference 25th September, 2013
End of service
End of project
• Result:
Problem was completely solved in just 10 days!
BVQ Performance Analysis Whitepapers
Example for BVQ problem solutions
• Customer in South Africa
• Offsite service measure
• History:
– Performance problems with ISCSI attached servers
– Open complaint with IBM
• Project not yet completed
Preliminary results:
 Storwize is the wrong contact for the complaint
 Problems can be found in the ISCSI connection
with the servers
• Finish time-consuming search on the Storwize!
Perform analysis of server connections!
• About SVA and BVQ
• The Storage Reporting Service SRS
• Starting with the Offline Scanner
• Examples from customer analyses
• BVQ in the Internet
BVQ Web Sites
• BVQ Wiki page containing more information, references and whitepapers
http://bvqwiki.sva.de
• German BVQ site
http://bvqwiki.sva.de/display/BVQ/German+main+page
• BVQ Offline Scanner main page
http://bvqwiki.sva.de/x/wYALAQ
• Whitepapers
http://bvqwiki.sva.de/display/BVQ/BVQ+use+cases+and+experiences
• BVQ in the Internet
www.bvq-software.de
• BVQ contact form
http://bvq-software.de/kontakt.php
• My e-mail address in case of any queries
Michael.Pirker@SVA.de
If you are interested in BVQ or an
Performance Analysis with BVQ then please contact
bvq@sva.de
BVQ is a product from
SVA System Vertrieb Alexander GmbH