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A BETTER WAY TO GO.
2014
Insight
November/December 2014 scotrail.co.uk
Ho Ho Homecoming
WlN big this WlNter
Oban Winter Festival
Thanks from First ScotRail
Welcome
Welcome to the November/December issue of Insight.
With Christmas fast approaching, it’s officially
that time of year again. It has been an
exceptional 2014 for Scotland, full of historic
moments and world class events. All the
excitement has certainly kept us busy, and I
hope you have enjoyed being a part of it as
much as we have.
October that FirstGroup’s bid for the next
ScotRail franchise had been unsuccessful.
While disappointed, we continue to be
immensely proud of what FirstGroup and our
staff have achieved since 2004 when the
franchise began. Our record speaks for itself,
with some key highlights included on page 3.
As you may have heard, it was announced in
We are focused on continuing this progress
Young apprentice becomes
qualified conductor
Customer service Modern Apprentice, Ashleigh
Smart, is now assisting train passengers as
a fully qualified ScotRail conductor.
was named as a finalist in the Level 2
Apprentice of the Year category of Scotland’s
Modern Apprenticeship Awards, which takes
place in November.
Meet the Ma nagers
This is your chance to meet with our senior management and discuss any issues
you may have.
November 2014
December 2014
On Train
Wednesday 5 November
1721 Glasgow Central - East Kilbride
1756 East Kilbride - Glasgow Central
On Train
Wednesday 3 December
1641 Edinburgh - North Berwick
1726 North Berwick - Edinburgh
Station
Thursday 4 December
1630-1800 Motherwell Station
We hope you have a wonderful festive season. Our alcohol ban will continue
to operate at stations and on trains between 2100 and 1000 – thanks for your
continued support. For more information go to: scotrail.co.uk/alcohol
November/December 2014 | Insight | 02
Steve Montgomery
Managing Director, ScotRail
ScotRail
commended at
Rail Awards
The award recognises the contribution of
ScotRail and its partners to community
rail development. From re-using historic
buildings and planting floral displays, to
commissioning stand-out art installations,
we have endeavoured to enhance the
experience that our communities have at
their local stations.
Ashleigh said: “The role involves a lot of
customer service, but it also includes the
safety aspect, which carries more
responsibility. I’m really enjoying the whole
experience.”
Ashleigh’s success was recognised when she
Have a safe and happy holiday, all.
There were many proud moments for ScotRail
in October. One of those was when we, and
our partners, including Transport Scotland,
were named as Overall Winner at the ACoRP
Community Rail Awards.
After completing the 18 month apprenticeship,
the 21-year-old set her sights on becoming a
train conductor. To find out more about the
role, she spent her own time shadowing staff,
learning about safety procedures, train
features and travel routes.
Meanwhile,
Apprenticeship
Programme
Manager, Jamie Proudfoot, added: “Ashleigh
deserves high praise for her energy, positivity
and enthusiasm. It was clear early on that she
viewed the apprenticeship as an opportunity,
and took full advantage of the programme to
pursue her career goals.”
so that the new franchisee, Abellio, takes
on ScotRail in the best possible position.
We will work with Abellio to enable a
smooth transition for all our customers on
1 April 2015.
We were also honoured to receive the UK
Rail Operator of the Year award at the
prestigious National Transport Awards in
London. The judges were impressed by our
successful rollout of free wifi, the biggest in
the UK; our smooth handling of this year’s
major events, including the Commonwealth
Games; and the introduction of innovative
smart card ticketing. We are incredibly proud
to have received both awards, which are
testament to the hard work and efforts of
our staff.
Garden at Ayr Station, created by Louis Wall,
who came second for ‘Outstanding Volunteer
Contribution’
First ScotRail’s track record
We’re proud of what has been achieved
during the ten years of the First ScotRail
franchise – and believe that our record
speaks for itself, having been named
UK Rail Operator of the Year, UK Rail Business
of the Year during 2014 and becoming
the biggest UK company to win Investors
in People Gold. All of us remain completely
focused on ensuring this progress continues.
We would like to take this opportunity to thank
everyone who has travelled with us since
2004. Discussions will begin at the earliest
opportunity to enable a smooth transition
to the new franchisee on 1 April 2015.
Major events successfully delivered in
8 points higher than
UK average and 6 points
higher than 2004
Over 1.1M passengers delivered to
Glasgow 2014 venues and 15,000
Ryder Cup journeys through
Gleneagles station each day
Since 2013, more than 130
trains completed. Over 50
stations will be completed
by Spring 2015
Punctuality’s
at an all time
high – up from
84% in 2004
to 95.3% today
£56m on station
improvements and
£26m on rolling
stock since 2004
November/December 2014 | Insight | 03
Homecoming going
out with a bang
It’s been one of Scotland’s most memorable
years ever. We set the stage… and the
world came! So many magical moments
– and it’s not over yet! Homecoming
Scotland has plenty more lined up for us,
so get out there and enjoy the season
Homecoming style.
Botanic Lights:
Night in the Garden:
30 October-23 November 2014
Race Day. All culminating in the superb
Saltire Concert.
St Andrews Day Celebrations:
St Andrews, 28-30 November 2014
Music, dance, food, drink and literary
extravaganza, culminating in a spectacular
street concert and open-air family ceilidh.
Perth, 29-30 November 2014
Enjoy traditional music, crafts and fabulous
local Scottish produce.
New ticket gates at
Edinburgh Park
Edinburgh Park is going automatic. New ticket
gates will be in operation from early next year.
But you’ll still see a friendly face as you travel,
as seven full-time jobs will be created as part of
the gates introduction.
As part of our franchise agreement, automatic
ticket gates are being introduced at more stations
throughout the network, with Perth and Inverness
being the latest adoptees. The gates help improve
station security and have successfully been seen
to deter fare-dodgers, which should be welcome
news to all our honest fare-paying passengers.
Edinburgh, 30 November 2014
Music,
ceilidh
dancing,
magical
storytelling and superb curling and
skating demonstrations.
Make the most of the season
with our winter timetable
It’s nearly that time of year again.
No, not Christmas… our new winter
timetable comes into effect on 14 December
and with it comes some fantastic service
enhancements. The most to date, in fact.
So as you prepare to paint the town red
this season, we’re prepared to whisk you
off to the very heart of all the happenings.
• 1,000 extra seats across the daily peaks
• A significant update of the Argyle Line
– Scotland’s second busiest route
connecting parts of Lanarkshire with
Glasgow – with more services, faster
journey times and increased reliability
•
Reduction in the majority of journey
times between Lanark and Glasgow
Central, as well as an earlier morning
train, allowing Lanark passengers to
make morning connections to London
November/December 2014 | Insight | 04
•
An additional Sunday service on the
popular Oban to Glasgow route all year
round
DS
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For the first time since 1969, The Borders Railway
will
passenger railway services in the
O Y re-establish
REWA
Scottish
Borders and Midlothian.
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DOUB railway
A new
for Scotla nd
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POINT
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Remember if you book your
rail tickets online at
scotrail.co.uk you can
collect Nectar points, see
page 5 for more information.
E
26-30 November 2014
Get your lips and your lugs around the
best of Scottish food and drink at
Feast ‘n‘ Folk. Discover foodies’ paradise at
Haddington Farmers’ Market. Have a
cheeky wee flutter at Musselburgh’s Saltire
To find out more about Edinburgh Park’s new gates,
go to scotrail.co.uk/ticketgates
TS
POIN
AR
The Saltire, East Lothian:
For a list of all events and further
information please visit
homecomingscotland.com
COLL
E
A unique opportunity to experience
Edinburgh’s wondrous Royal Botanic
Gardens by night. Follow illuminated paths
through the garden on a journey of
fantastic lighting effects.
Oban Winter Festival,
21-30 November 2014
Ballet, reindeer, music and fairgrounds
culminating in a double St Andrew’s Day
extravaganza: Tartan Day and the new
Haggisfest.
Works at Edinburgh Park will begin in December.
In order to minimize passenger disruption, most of
the works will be carried out through the night.
To ease transition, extra staff will be on-hand to
assist when the gates are introduced.
CO
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Photo Credit: Lloyd Smith
Glasgow Loves St Andrew’s Day,
30 November 2014
Live music, a dazzling lighting display –
and jigging!
It’s the longest new domestic railway to be built in
Britain for over a century and one of the most
significant infrastructure investments seen in
Scotland for a generation.
The new route will run from Tweedbank to
Edinburgh Waverley, with the introduction of seven
new stations at Shawfair, Eskbank, Newtongrange,
Gorebridge, Stow, Galashiels and Tweedbank.
Cycling facilities are available at all stations, with
parking provision at all except Galashiels.
• Improved journey times and reliability
on the newly-electrified Whifflet line, as
well as a first ever Sunday service
•
New direct connection between
Cumbernauld and Hamilton through an
extension of existing services
• More services stopping at Newton and
Cambuslang
•
New peak service between Glasgow,
Motherwell and Carstairs
The new timetable reflects the rapidly
growing popularity of Scotland’s trains,
and the excellent work behind the scenes
to enhance our railway network and your
travel experience. Look out for the new
timetable, available soon at stations, or
visit our website.
During peak times the train services will run half
hourly from Edinburgh and Tweedbank. A timetable
will be published next year, but the full journey will
be around 55 minutes.
With Network Rail’s track works well underway
and new stations starting to emerge, this exciting
new railway is really taking shape. We look forward
to welcoming the Borders back into the UK rail
network when the line opens next September.
To find out more go to bordersrailway.co.uk
Geta wa y with the fa mily for
less with Kids Go Free
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DOPUOINBTS
a cheeky family getaway. And with the festive
season upon us, you’ll be able to visit family
and friends throughout Scotland at fantastic
value fares.
Ask for your Kids Go Free ticket at the station
or select the option on automated ticket
machines.
Our Kids Go Free ticket is even better than
ever. Now you can return up to a month later
on longer distance trips. With a Kids Go Free
ticket, two children (aged 5-15) can travel
free, off-peak, with each adult.
You can also take advantage of one free child
entry into a host of Scotland’s top attractions,
including the Edinburgh Dungeons, Hampden
Experience and Discovery Point, Dundee.
Now that you don’t have to return the same
day, Kids Go Free isn’t just your ticket to
great days out, it’s also the perfect excuse for
Collect Nectar points
when you book online
Do you always book your train tickets
online? The reason we ask is because when
you book at scotrail.co.uk, you’ll collect 2
Nectar points for every £1 you spend. Even
on routes outside Scotland – which could
mean even more points.
Nectar points can be used
for all sorts of fabulous
things: Days out, nights
out, and some of your
favourite brands.
That equates to one heck of a lot of rewards,
so don’t miss out on yours.
Register now at scotrail.co.uk/nectar and
join the 45,000 plus ScotRail customers
already collecting.
To link your Nectar card to
your ScotRail account, just
go to ‘My Account‘ and take
it from there.
No worries if you don’t
have a ScotRail account
yet, there’s a quick link
on scotrail.co.uk/nectar to
help you out – plus full
terms and conditions.
Regular travellers can
collect 200 points for
monthly tickets and a
tasty 2,500 points for
annual season tickets.
Since we launched our partnership with
Nectar in April, ScotRail customers have
collected a whopping 13.5 million points.
Improvements
November 2014
Glasgow to Dunblane/Perth/Dundee/
Aberdeen/Inverness and Edinburgh to
Dunblane/Dundee/Inverness/Perth
(via Fife)
Saturday 1 November.
Wherever your next journey takes you, make
sure it starts online.
Those Nectar points are ready and waiting.
Or better still, if you know when you’re going
why not book online to collect lovely Nectar
points? That way, you can save towards
rewards and enjoy even more bargain days
out. See our article below to find out more.
For full Kids Go Free terms and conditions go
to scotrail.co.uk/kidsgofree
All aboard for some fab family fun.
Choo-choo!
Get
connected
with even
more free wifi
Good news for tourists, workers and surfers
– even more free wifi!
Another 40 trains – that’s 130 trains in all.
Another 27 stations including: Airdrie,
Croy, East Kilbride, Johnstone, Kilwinning,
Oban, Motherwell and Fort William –
to name just a few. Service at these
stations will be rolled out from
November. That’s 52 stations in all.
In September: we provided mobile
wifi to 600,000 users – the equivalent
of 9,500GB.
For more information go to scotrail.co.uk/
free-wifi. Happy browsing.
Network Rail is carrying out essential maintenance and engineering on the following days:
Glasgow to Aberdeen/Inverness/Elgin
and Edinburgh to Inverness and Perth
(via Fife)
Sunday 2 November.
This improvement work affects the below
two train services only:
1018 Glasgow to Edinburgh
1026 Edinburgh to Glasgow
Glasgow to Edinburgh (via Shotts)
Sundays 9, 16, 23 and 30 November.
December 2014
No planned improvement works.
Full information on all stations affected can be found at scotrail.co.uk/engineering
November/December 2014 | Insight | 05
Explore winter festivals and traditions
The countdown to Christmas is on! And as
Homecoming 2014 sees out what has been an
incredible year for Scotland, you can bet your
bottom sixpence that this one is going to be
one of the best ever. And all the magic is but a
train ride away.
Homeco ming
Photo Credit: VistScotland
Aberdeen Winter Festival
1 November 2014 – 31 January 2015
A bumper Christmas extravaganza – with bells
on! And as for looking for that special Christmas
gift, Merchant Quarter has it all wrapped up.
Christmas Lights Switch On Parade: Union
Street, 23 November 2014.
Christmas Tree Switch On: The Lord Provost
invites you to light up the city. Castlegate,
1900, 27 November 2014.
Aberdeen Ice Rink: Icy magic from 1100 to
2000 every day. Union Terrace Gardens,
1 December 2014- 5 January 2015.
Winter Wonderland: Santa and the elves are
waiting to see you. Union Terrace Gardens,
6-15 December 2014.
The Christmas Carol Concert: Sing along to all
your favourites. Duthie Park Winter Gardens,
20 December 2014.
For more information go to:
aberdeeninvestlivevisit.co.uk
Edinburgh Christ mas
21 November 2014 – 4 January 2015
Photo Credit: VisitScotland
Your big festive fun kicks off on 23 November as
Edinburgh counts down to Christmas with its
spectacular Light Night in George Street on 23
November. Feel the magic of the season as you
mosey round the markets: Scottish Market in
St Andrew’s Square and The European Markets in
the Mound Precinct. Or how about a show – or two?
Aladdin: The King’s Theatre, 29 November
2014 -18 January 2015.
Scottish Ballet’s Nutcracker: The Festival
Theatre, 13 December 2014 -3 January 2015.
Roald Dahl’s The Big Friendly Giant: The Royal
Lyceum, 28 November 2014 -3 January 2015.
Julia Donaldson’s The Stick Man:
Spiegeltent, St Andrew’s Square, 22 November
2014-4 January 2015.
For more information go to:
edinburghchristmas.com
November/December 2014 | Insight | 06
Dundee’s Christmas
Light Night
The McManus welcomes you to a special Light
Night. Explore its wonders to the sound of
angelic choirs, and watch the city’s grand
lights switch on at 1900. Meadowside,
14 November 2014.
Lantern Workshops: Create your own light at
Light Night with free lantern making at the
museum. Bookings essential: (01382) 307200.
McManus Museum, 8-13 November 2014.
White Christmas: Gardyne Theatre, 25-29
November 2014.
The Singing Kettle Big Christmas Party:
Whitehall Theatre, 21-23 November 2014.
Broughty Ferry Christmas Street Concert:
Various locations, 27 November 2014.
Christmas Tree Lighting and Festive Fun:
Meet the stars of the East End’s Cinderella panto
and enjoy free food ‘n’ a cuppa – and mince pies!
Balmoral Avenue, 1 December 2014.
NYCoS Dundee Choir Christmas Concert:
Caird Hall, 7 December 2014.
Christmas with the Rat Pack:
Caird Hall, 20 December 2014.
For more information go to: dundeecity.gov.uk
A Very Mary Christmas!
Mary, Queen of Scots, cordially invites you to
do Christmas like a queen. Edinburgh Castle,
24-31 December 2014.
Homecoming: Tales and Traditions of a
Victorian Christmas:
Journey back to the origins of Christmas –
and discover the inspiration behind Charles
Dickens’ A Christmas Carol. Edinburgh Castle,
20-23 December 2014.
Mrs Claus is Keeping Christmas at Pollok House:
Visit (the award-winning, no less!) Mrs Claus
at the magnificent Pollok House. Each room
is beautifully decorated in a different theme.
Pollok House, Pollok Estate, Glasgow,
29 November-24 December 2014.
Christmas at Stirling Castle
Do Christmas in style. Royal style.
Medieval Merriment:
1230-1530, 7 December 2014.
Carols at the Castle: 1900, 14 December 2014.
Lunch at Stirling Castle: 1300, 16-24 December
2014.
For more information go to: stirlingcastle.gov.uk
RSNO Christmas Concerts
ScotRail is proud to sponsor the RSNO’s muchloved Christmas concerts. Christmas just isn’t
Christmas without the classics, the carols – and
The Snowman. Magical!
Aberdeen: Music Hall, 18 December 2014.
Dundee: Caird Hall, 19 December 2014.
Glasgow: Royal Concert Hall, 20 December 2014.
For more information go to: rsno.org.uk
Capital Hogmanay
Celebrations
Glasgow Loves Christmas
Homecoming: Edinburgh’s Hogmanay,
30 December 2014 – 1 January 2015
The Big Lights Switch On* on 16 November well
and truly sets the scene for the season to come.
Prepare to be dazzled by fantastic entertainment,
Christmas Markets and Glasgow On Ice. We can
almost smell that mulled wine already!
Three days of fantastic events including the
Torchlight Procession led by the Up Helly Aa’
Vikings, The Keilidh on the Mound Precinct, Lily
Allen at the Concert in the Gardens, and a
journey through the Old Town in SCOT:LANDS on
New Year’s Day.
Not forgetting, of course, some of the finest
shopping on the planet, and great fun
throughout the city:
Treasure Island: The Pavilion, 26 November
2014 -18 January 2015.
The Elf Who Grew Too Tall: Tron Theatre, 29
November2014 -31 January 2015.
Peter Pan: King’s Theatre, 6 December 2014 11 January 2015.
Santa Dash: 7 December 2014.
The IRN-BRU Carnival: SECC, 19 December 2014 14 January 2015.
*Ticketed event.
For more information go to:
glasgowloveschristmas.com
Photo Credit: VisitScotland
Win a night of luxury at
Ballathie House Hotel and Estate
As far as rural retreats go, Ballathie House
takes some beating. This luxury country house
is simply magnificent. And when we say
‘house’, we mean ‘estate’.
The 4 star luxury hotel enjoys an enviable
location beside the River Tay, a few miles from
the City of Perth. Acre upon acre of Perthshire
countryside provides a spectacular gateway to
Ballathie’s own natural larder – venison,
woodland game and Aberdeen Angus beef
raised on the Estate. It’s easy to see why its
restaurant boasts 2 AA rosettes and has won
numerous awards.
This truly is the perfect romantic retreat. For
the chance to whisk your beloved off to
Ballathie for the night with a full Scottish
breakfast in the morning, simply tell us:
just £95* for two, including complimentary
afternoon tea on arrival and Scottish breakfast
in the morning. This offer is exclusive to
ScotRail customers, so don’t miss out! To find
out more about Ballathie House Hotel and
Estate, including Perth Races and special festive
packages, visit ballathiehousehotel.com
Where is Ballathie House Hotel and Estate?
a) Perthshire b) Renfrewshire c) Stirlingshire
Enter at scotrail.co.uk/ballathiehouse.
Closing date 10 January 2015.
Or, if you just can’t wait, you can book
now and enjoy the Ballathie experience for
Terms and Conditions for competition
Closing date 10 January 2015.
Entrants must be 18 and over and residing in the UK
For full terms and conditions please visit
scotrail.co.uk/ballathiehouse
Terms and Conditions for £95* for 2
*£95 for 2 people in a Classic Twin/Double room per night
inclusive of bed and full Scottish breakfast – with a
complimentary Cream Tea (scones, with cream and jam and
tea/coffee) on arrival.
Valid from 1 November 2014 until end of March 2015.
Not valid over the Christmas and New Year period.
Accommodation is subject to availability.
You could win a family ticket to Cinderella,
oh yes, you can!
The fairy godmother of all pantos, Cinderella,
is back at the Clyde Auditorium. Starring John
Barrowman, The Krankies and Glasgow’s veryown X-Factor star, Melanie Masson, you’re
guaranteed to have a ball.
We’ve dug out our magic wand and have
four sets of family tickets up for grabs for 26
December. Each family ticket is valid for four
people and all you have to do for the chance
to win this great family night out is tell us…
What did Cinderella lose when she left the ball?
a) Her glass slipper b) Her handbag
c) Her mobile phone
Cinderella runs from 13 December 2014 until 4
January 2015. The Clyde Auditorium is just a
few minutes walk from Exhibition Centre
Station through a sheltered walkway. And we
promise none of our carriages will turn into a
pumpkin at midnight.
Why not enjoy Cinderella with your family
this Christmas and make the most of our
Kids Go Free ticket? See page 5 for more
information.
Terms and Conditions
Enter at scotrail.co.uk/cinderella. Closing
date is 15 December 2014.
Closing date 15 December 2014. Entrants must be 18 and
over and residing in the UK. For full terms and conditions
please visit scotrail.co.uk/cinderella
Win tickets to see Scotland v Italy in the
RBS 6 Nations Cha mpionship
With November’s viagogo Autumn Tests
signifying the start of the international rugby
season and the RBS 6 Nations to look forward
to early next year, there’s plenty to be getting
excited about!
You could be a RBS 6 Nations winner yourself,
because we’ve got four tickets for one lucky
winner to give away for the Scotland v Italy
game on 28 February at BT Murrayfield, courtesy
of our friends at Scottish Rugby. For your
chance to win, go to scotrail.co.uk/6nations
and tell us:
Which team won this year’s RBS 6 Nations
Championship?
a) Scotland
b) Italy
c) Ireland
Dates for your diary:
RBS 6 Nations Championship 2015
Photo Credit: Marc Turner
viagogo Autumn Tests 2014
Scotland v Argentina
Saturday 8 November 1730
BT Murrayfield
Scotland v New Zealand
Saturday 15 November 1730
BT Murrayfield
Scotland v Wales
Sunday 15 February 1500
BT Murrayfield
Scotland v Italy
Saturday 28 February 1430
BT Murrayfield
Scotland v Ireland
Saturday 21 March 1430
BT Murrayfield
For all the latest news, fixture information and
to book tickets, go to: scottishrugby.org
Terms and Conditions
Scotland v Tonga
Rugby Park, Kilmarnock
Saturday 22 November 1430
Closing date 30 January 2015.
Entrants must be 18 and over and residing in the UK
For full terms and conditions please visit
scotrail.co.uk/6nations
No cash alternative will be given
November/December 2014 | Insight | 07
What’s on this November and December
BALLOCH
Christmas In Bloom: Floral Sale
Loch Lomond Shores
13-14 December
HELENSBURGH
Craft Fayre
Helensburgh Sailing Club
13 December
PAISLEY
A Buddy Good Laugh
Paisley Arts Centre
27 November and 18 December
GLASGOW
Country Living Christmas Fair
SECC
20-23 November
LARGS
Commonwealth Fencing
Championships
10-15 November
PERTH
Childline Christmas Concert
Perth Concert Hall and Theatre
4 December
The 2014
MTV European Music Awards
The SSE Hydro
9 November
INVERNESS
Christmas Arts, Crafts And Food Fair
Eden Court, Bishops Road
5-7 December
STIRLING
Red Hot Chilli Pipers
The Albert Halls
7 December
Scottish Open
Badminton Grand Prix 2014
Emirates Arena
19-23 November
TROON
Wintertainment
Throughout the town
16 November
For information on any of the above events and more go to: visitscotland.com
Major
Events
Services are likely to be particularly busy at times surrounding big events, so please allow
plenty of time for travel. For those travelling to the football and rugby there will be
queuing systems in place and alcohol bans will apply. To view the new Haymarket station
queue layout go to: scotrail.co.uk/sport
November 2014
viagogo Autumn Tests 2014
Scotland v Argentina Saturday 8 November 1730
Euro 2016 Qualifying
Scotland v Republic of Ireland Friday 14 November 1945
viagogo Autumn Tests 2014
Scotland v New Zealand
Saturday 15 November 1730
BT Murrayfield,
Edinburgh
Celtic Park,
Glasgow
Scotland v England
Tuesday 18 November 2000
viagogo Autumn Tests 2014
Scotland v Tonga
Saturday 22 November 1430
Celtic Park,
Glasgow
Rugby Park,
Kilmarnock
BT Murrayfield,
Edinburgh
We strive to ensure that all event information is correct at time of going to print, but customers are advised to check
event details and prices prior to travel.
Keep up to date
Get in touch
National Rail Enquiries
08457 48 49 50
ScotRail website
scotrail.co.uk
Sign up for personal travel and disruption alerts straight to your mobile:
scotrail.co.uk/disruption
To download our Journey Planning app: Text ‘ScotRail’ to 86688
ScotRail Telesales
0330 303 0111
Customer Relations
scotrailcustomer.relations@firstgroup.com
0330 303 0112
ScotRail Customer Relations,
PO Box 7030, Fort William, PH33 6WX.