OCTU JOB OPPORTUNITY NOTICE (#JP-2014-47) Post Notice: 2014 11 19 Remove Notice: 2014 11 26 Temporary to November 20, 2015 COMPUTER TECHNICIAN, PROJECT CO-ORDINATOR Computer Services – Education Centre OCTU GRADE 11 – 12 MONTH, 1.00 POSITION SCOPE As a team member of Computer Services, this position provides senior level expertise and recommendations for improving IT system infrastructure and architecture to align with the organization's strategic direction. The individual is expected to lead or participate in IT related projects and provide system administration to ensure stable, secure and responsive environments. DUTIES Provide on-site and remote technical support services to administrative and curriculum computer systems. Troubleshoot and resolve technical issues relating to Windows Server architecture, Cisco network infrastructure, VMWare and SAN systems. Install, configure and support applications on various software and hardware platforms including Windows OS and Apple iOS devices which conform to educational and industry standards. Provide assistance on software, hardware and networking solutions to teachers, principals, students and administrative staff. Assist IT staff to resolve end user questions and problems on various system applications including SharePoint Portal, Email and Microsoft Office, etc. Utilize an automated system to track software, hardware and network issues. Perform database maintenance relating to SIS applications using various support tools . Liaise with vendors regarding hardware, software and network solutions; work with vendors to provide quotes for IT solutions and services. Track, report and resolve network security risks. Perform business continuity activities including system backups, disaster recovery and change management. Maintain and update system documentation and provide reporting and statistical analysis. Coordinate software deployment and distribution of updates/patches. Train technical support personnel and create procedures in the operation and support of various systems. Coordinates and schedules assigned IT projects, compiles project status reports, leads project meetings, and identifies/resolves technical issues related to IT projects. Liaise with 21st Century Learning Team to align with HWDSB strategic direction. Performs other duties as assigned. QUALIFICATIONS Community college diploma or university degree in information technology, computer science, networking, or an equivalent combination of training and experience in a system administrator role. Five or more years experience in the field of computer system support. A valid Ontario driver’s license and reliable vehicle. Excellent communication and interpersonal skills with an emphasis on teamwork and client service. Strong analytical, problem solving and organizational skills. Demonstrated experience with Windows Server OS, network services and system security. Knowledge of Windows Active Directory design and related support tools. Strong understanding of network protocols and Cisco network infrastructure. Demonstrated experience leading IT related projects. Experience using scripting language to perform advance troubleshooting, customization and automation. Continued…. #JP-2014-47 Continued… APPLICATIONS Applications from qualified permanent employees in the OSSTF – OCTU units are invited. Submit a letter of application and resume outlining how your qualifications and experience relate to this job opportunity. Applications should be submitted to Darlene Steele, Human Resources Officer by FAX (905-521-2543), hand delivery, mail, or email to mycareerOCTU@hwdsb.on.ca quoting OJP-2014-47 in the subject line by: Wednesday, November 26, 2014 (4:00 p.m.) NOTE: If there are no qualified applicants from among permanent employees of the bargaining unit, then applications submitted from all other sources within the Board will be considered. Testing may be conducted to determine the level of knowledge/experience. INTERVIEWS It is expected that a short list of candidates, to be interviewed by the Selection Committee, will be developed from a review of the letters of application, resumes, and qualifications of the candidates. The Board reserves the right to limit interviews to qualified candidates. In the spirit of the Human Rights Code, we ask that resumes not include personal data, such as age, marital and family status or health. Darlene Steele, Human Resources Officer Human Resources Services Extension 2325 “We strive for equity, inclusiveness, and diversity in all our programs, practices, facilities and people.” Accommodation for applicants is available in the recruitment process.