Heritage Luxury Home Maintenance Program Heritage Luxury Maintenance, LLC 1741 Harding Road Northfield, Illinois 60093 847-446-3330 tel 847-446-2840 fax maintenance@heritageluxury.com www.heritageluxury.com Home Maintenance Like most people, you probably see your doctor regularly for check-ups, change the oil in your car(s) every 3,000 miles, and have a landscaper who cuts your lawn on a regular basis. But, do you… • change the batteries in all of your smoke and carbon monoxide detectors regularly? • check the operation of your sump pump(s) and water heater(s) regularly? • clean the gutters and downspouts on your home twice per year? • check toilets for leaks or seals on the rubber flappers? • clean the dryer exhaust vents regularly? • re-caulk the edges at your bath tub and shower bases regularly? • clean leaves or debris from your window well drains? • re-caulk and/or tuckpoint any cracks in the exterior of your home? • inspect the roof for fallen or broken roof shingles and/or damaged flashing? • touch up painted walls, ceilings, millwork trim to keep it looking clean and new? Failing to do all of these and many other routine maintenance items in your home can lead to unsafe conditions, damage to your home, and costly future repairs. Like you, your car(s), and your lawn, your home requires regular maintenance to keep it running smoothly and looking beautiful. Homes that are properly maintained are safer, require fewer costly repairs, and continue to look beautiful for many years. Properly maintaining your home with a comprehensive maintenance plan will also serve to protect your real estate investment. Maintain the safety, beauty, value, and life of your home with our Heritage Luxury Home Maintenance Plan You can select the standard Heritage Luxury Home Maintenance Plan or we can customize one to fit your particular needs. We can be your personal home maintenance concierge for all your home maintenance needs…from re-finishing wood floors to repolishing your countertops, and so much more. The following pages summarize how the Heritage Luxury Home Maintenance Plan works. maintenance@heritageluxury.com 847-446-3330 Page 1 of 8 www.heritageluxury.com Heritage Luxury Home Maintenance Plan The Heritage Luxury Home Maintenance Plan includes two seasonal maintenance & service visits per year – once in the spring and a second in the fall. Each time, a team of maintenance service professionals will come to your home, all on the same scheduled day, to perform a variety of necessary and routine home maintenance services and tasks. The service professionals will include qualified maintenance technician(s), HVAC service professional, a licensed plumber, and a painter. PRE-SERVICE WALKTHROUGH & VISUAL INSPECTION In the days prior to the day of service, a representative from Heritage Luxury Maintenance will review a comprehensive list of routine maintenance items, perform a visual inspection of these items inside and outside your home, and prepare task lists for all of the professionals that will subsequently work on your home. Items for the visual inspection will include: • Grounds o Driveway, sidewalks, patios, decks, fences/gates • Exterior • Roof and Attic system o o • Reasonably accessible attic and roofs, visible flashings, skylights, attic insulation, ventilation systems Interior Components o • Doors, windows, masonry, window trim, balconies, railings, chimneys Drywall walls & ceilings, millwork trim, floors, windows, doors, smoke detectors, cabinetry, fireplaces, stairs and hand railings, countertops, light switches, electrical outlets Kitchens / Bathrooms o Sinks/faucets, cabinetry, countertops, shower valves, tub/shower grout/caulk joints, toilets, ventilation, tile The Heritage Luxury Home Maintenance representative will test all accessible interior door locks, cabinetry knobs and pulls, faucets, toilets, light switches, stair handrails, and many other items that may require regular household maintenance. DAY OF SERVICE On the scheduled day of service the technicians, vendors, and/or subcontractors will show up to perform their tasks, making it a very convenient process for you. Upon completion of the day’s work, you will receive a list of items that were completed and materials that were used. We will keep and share with you a file of all paper work, for your records, to show that your home has been properly maintained throughout the year. Payment will be due on the day of service. maintenance@heritageluxury.com 847-446-3330 Page 2 of 8 www.heritageluxury.com SPRING MAINTENANCE During our spring maintenance day of service, we will address HVAC and plumbing items required for the upcoming summer months, clean the gutters and downspouts, check for any roof and flashing damage from the winter, review necessary interior and exterior caulking, make any minor adjustments on interior doors and drawers, and more. The following items will be included in our spring maintenance visit. HVAC: Clean all furnaces and air conditioners (up to 4 standard air conditioners and 4 furnaces are included, service on additional units can be added for an additional fee of $100 per unit) Adjust humidifiers for summer months and clean or replace humidifier filters. Check dehumidifier filters and drain line. Hose off and prepare air conditioner condensers for summer use. Clean and blow out the ductwork for your dryers and bathroom exhaust vents. Plumbing: Check all toilets for normal operation and repair as needed. Check all sinks for leaks and repair as needed. Check sump pump(s) and ejector pump(s) for proper operation. Add vegetable oil to all basement floor drains to prevent any sewer gas from escaping. Turn on (spring) exterior hose bibs. Clean all accessible aerators. Clean all shower heads as needed. Flush out water heater as needed. Inspect garbage disposal for proper operation. Gutter cleaning: Clean gutters and downspouts and verify that the downspouts extensions and splash blocks are in place. Inspect for any missing shingles and roof or gutter damage from the winter. Painting: One painter for the day – We will walk through your home on the day of service and blue-tape all areas that will need repair - nail pops, millwork trim separation, minor cracks and blemishes on the walls (faux painting and eggshell finishes are not included) We will paint your exterior gas meter pipe gray to protect against rusting. Please remove all small items as needed. maintenance@heritageluxury.com 847-446-3330 Page 3 of 8 www.heritageluxury.com SPRING MAINTENANCE - CONTINUED Smoke detectors / carbon monoxide detectors: Test all smoke detectors and replace batteries as needed. Check carbon monoxide detectors and batteries as needed. Vacuum clean all units. Garage doors: Oil and lubricate garage door tracks, rollers, hinge pulleys and springs. Replace light bulb in opener if needed. Change keypad battery. Appliances: Clean and vacuum refrigerator and icemaker coils. Clean filters in range hood, if needed. Cabinets, interior and exterior doors: Adjust cabinet doors and drawers as needed (please let us know which ones are needed) Adjust interior and exterior doors as needed. Inspect weather stripping and replace as needed. Caulking: Caulk tub edges, shower base as needed. Repair caulking around edges of interior and exterior windows as needed. (Color of caulk may not match perfectly due to weathering of the old caulk) Repair caulking around light fixtures, PVC pipes, outlets and exterior spigots. Repair caulking at base of exterior posts as needed. Misc: Clean all window well drains from debris and make sure drains are clear. Change timer on landscaping lights, if needed. Inspect for pests in the basement and other areas of the home. If time allows us we will take care of any honey-do list that you may have…Cleaning out the garage, installing any pre-purchased shelves, towel bars, robe hooks, etc. maintenance@heritageluxury.com 847-446-3330 Page 4 of 8 www.heritageluxury.com FALL MAINTENANCE During our Fall Maintenance visit, we will address HVAC, plumbing, exterior, painting and other items in preparation for winter. HVAC: Check all furnaces and air conditioners (up to 4 standard furnaces and 4 air conditioners are included, service on additional air conditioners or furnaces can be added for an additional $100 fee per unit). Clean and check humidifier(s) (up to 4 humidifiers are included, additional units can be added for additional fee) Clean and blow out the ductwork for your dryer vent and bathroom exhaust vents. Replace all needed filters for the HVAC systems. Plumbing: Check all toilets for normal operation and repair as needed. Check all sinks for leaks and repair as needed. Check sump pump(s) and ejector pump(s) for proper operation. Turn off (winter) exterior hose bibs. Clean all accessible aerators. Clean all shower heads as needed. Inspect garbage disposal for proper operation. Gutter cleaning: Clean gutters and downspouts and verify that the downspouts extensions and splash blocks are in place. Review any potential problematic ice damming areas for the coming winter and review heat cable, snow-guard, or other alternative preventative solutions. Painting: One painter for the day – We will walk through your home on the day of service and blue-tape all areas that will need repair - nail pops, millwork trim separation, minor cracks and blemishes on the walls (faux painting and eggshell finishes are not included) Please remove all small items as needed. Smoke detectors / carbon monoxide detectors: Test all smoke detectors and replace batteries as needed. Check carbon monoxide detectors and batteries as needed. Vacuum clean all units. maintenance@heritageluxury.com 847-446-3330 Page 5 of 8 www.heritageluxury.com FALL MAINTENANCE - CONTINUED Garage doors: Oil and lubricate garage door tracks, rollers, hinge pulleys and springs. Replace light bulb in opener if needed. Appliances: Clean and vacuum refrigerator and icemaker coils. Clean filters in range hood if needed. Cabinets, interior and exterior doors: Adjust cabinet doors and drawers as needed (Please let us know which ones are needed) Adjust interior and exterior doors as needed. Inspect weather stripping and replace as needed. Caulking: Caulk tub edge, shower base as needed. Repair caulking around edges of interior and exterior windows as needed (color of caulk may not match due to weathering of the old caulk) Repair caulking around light fixtures, PVC pipes, outlets, and exterior spigots. Repair caulking at the base of exterior post as needed. Misc: Change timer on landscaping lights if needed. We will also inspect for pests in the basement and other areas of the home. If time allows us we will take care of any honey to-do list that you may have. maintenance@heritageluxury.com 847-446-3330 Page 6 of 8 www.heritageluxury.com In addition to all of the standard maintenance items listed on the previous pages, we can offer many additional services at additional cost. ADDITIONAL SERVICES E.I.F.S. testing Aero seal (duct sealing) Installation of additional insulation to the attic Sprinkler system tests Startup (spring) / shutdown (fall) automatic sprinkler system RPZ valve certification Repair exterior and interior trim Interior or exterior painting Re-stretch carpeting Radiant heat boiler system fall start up and spring shutdown Driveway seal coating Pressure wash decks and seal Re-finishing front door Re-cladding exteriors Roof repairs Clearing snow and ice build-up from roof Seal interior tile stonework Polishing and sealing marble/stone surfaces (countertops, floors, etc.) Grout cleaning Re-finishing wood floors Installing new hardware – shelves, cabinet hardware, towel hooks, etc. Installing custom shelving or storage closet systems Installing and maintaining natural gas backup power generators Firewood delivery Set up and storing summer furniture Baby proofing Faux painting Adding latest television, telephony, wireless technologies Home theater repair / upgrades 24 hour emergency service available And much, much more…call us for details. To sign up today, or for more information, please contact us at: Heritage Luxury Maintenance LLC 1741 Harding Road Northfield, IL 60093 847-446-3330 tel 847-446-2840 fax maintenance@heritageluxury.com maintenance@heritageluxury.com 847-446-3330 Page 7 of 8 www.heritageluxury.com CONTRACT & PRICING Finished Interior Space Less than 5,999sqft 6,000-9,999sqft 10,000-14,999sqft Heritage Luxury Home Maintenance Plan $1,600/season $1,900/season $2,300/season Add $125 for seasonal maintenance service on your backup gas generator • • • 15,000+sqft Requires an estimate Pricing is per season (spring or fall). Maintenance Plan is intended for twice per year service Payment is due in a single installment on the day of service. All materials to be used (paints, filters, pads, batteries, caulk, light bulbs, weather stripping, plumbing parts, etc.) will be additional cost to Owner Miscellaneous: paragraph captions herein are for Heritage Luxury Maintenance, LLC and Owner`s convenience only and neither limit nor amplify the provisions of this Agreement. If any clause or provision of this Agreement is illegal, invalid or unenforceable under present or future laws effective during the term of this Agreement, then and in such event, it is the intension of the parties hereto that the remainder of this Agreement shall not be affected thereby, and it is also the intention of the parties hereto that in lieu of each clause or provision of this Agreement that is so illegal, invalid or unenforceable, there shall be added as a part of this Agreement a clause or provision as similar in form and substance to such illegal, invalid or unenforceable clause or provision as may be possible and as will be legal, valid and enforceable. Illinois law shall govern and control the construction and application of this Agreement. This agreement constitutes the sole and entire agreement between the parties hereto, and no modification hereof shall be binding unless set forth in writing, signed by all parties here to and attached hereto. This Agreement constitutes entire understanding and supersedes any previous understanding, either written or verbal, expressed or implied. Exclusions: This Agreement does not cover conditions due to misuse or abuse, fire, freezing, electrical, power surges, and/or water failure, water damage, lightning, mud, earthquake, soil movements, storms, accidents, pest damage, ordinary wear and tear or acts of God. Heritage Luxury Maintenance, LLC is not liable for failure to provide timely maintenance service due to conditions beyond its control, including but not limited to, delays in obtaining parts, equipment, or labor difficulties. This Agreement does not constitute a warranty or representation with regard to the covered property but is a preventive maintenance contract designed to provide early treatment of conditions that might lead to further damage to the property. It is not intended to prevent all conditions from occurring, which may require maintenance, repair or replacement. Heritage Luxury Maintenance, LLC shall not be liable for any damages to the covered property arising from the acts or omission of third parties, including the owner and residents of the covered property, their agents, contractors and invitees. THE UNDESIGNED OWNER AGREES TO HOLD HERITAGE LUXURY MAINTENANCE, LLC HARMLESS FROM AND AGAINST ANY AND ALL DAMAGES, COSTS, EXPENSES, CLAIMS AND LIABILITIES ARISING FROM ANY OF THE FOREGOING EXCLUSIONS. Transfer of coverage: – If the covered property is sold during the terms of this Agreement, the homeowner may transfer coverage by notifying, in writing 30 days in advance, Heritage Luxury Maintenance, LLC. Renewal: – This agreement may be renewed annually at the option of Heritage Luxury Maintenance, LLC, in which event the homeowner will be notified in writing of the terms, conditions and rate of renewal and shall at such time provide a signed acknowledgment of such renewal. Cancellation: - This agreement is subject to cancellation by Heritage Luxury Maintenance, LLC for any reason including but not limited to fraud or misrepresentation concerning any covered item or any other facts related to this Agreement and/or for nonpayment of the fees outlined in the Agreement. Exclusions: The homeowner agrees to hold Heritage Luxury Maintenance, LLC harmless from and against any and all damages, cost, expenses, claims and liabilities arising from other contractors/technicians during site visits and performed work. Homeowner Address City, State, Zip Phone Email Payment Options Check # ____ Visa ( ) Mastercard ( ) Card # Expiry / CVV ____ / ____ CVV: Heritage Luxury Maintenance, LLC 1741 Harding Road Northfield, IL 60093 Tel 847-446-3330 maintenance@heritageluxury.com www.heritageluxury.com maintenance@heritageluxury.com 847-446-3330 Page 8 of 8 Owner Date HLM representative ___________________________ Print Name __________ Date www.heritageluxury.com