HospitalNews
Hospital News A newsletter for Hospital Pharmacy THIS ISSUE MEDECATOR UPDATES – P2 CHRISTMAS DELIVERY SCHEDULE – P4 PRODUCT ACCESS – P5 WINTER 2014 CENTRE FOR PHARMACY INNOVATION – P6 MEDECATOR CELEBRATES IT’S 10 YEAR BIRTHDAY See page 2 Welcome to the Winter Edition of Hospital News This has been a challenging year for Hospital Pharmacy and a busy year for AAH Hospital Services. Pace of change remains a theme for the NHS and Hospital Pharmacy; looking ahead to 2015 and beyond our ability as an organisation to adapt to change and align around your requirements will continue to be really important - we aim to do that by continuing to listen carefully and take time to understand your challenges and requirements really clearly. During 2015 Hospital News will be developed to bring you up to date with new, exciting and developing ideas from within AAH and Celesio. This issue is our first step, we hope you enjoy it. We work closely with all our customers to ensure that the very best wholesale service is delivered. You will see from the numerous distribution announcements this year we are always striving to make ordering as easy for our customers as possible and our number of distribution wins has reflected that. Please see page 5 for the latest list of manufacturers that we have distribution agreements with. As you may know AAH is part of the Celesio group of companies that includes LloydsPharmacy and Evolution Homecare. This gives us an opportunity to work closely with hospitals in a number of areas to deliver new ideas for excellent patient care and operational efficiencies. One such thing is our involvement in The Centre for Pharmacy Excellence which you can read about on Page 6. I would like to wish all our customers a happy and prosperous new year, we look forward to working with you in 2015. Andrew Morris Head of Sales – AAH Hospital Service “ I hope you enjoy this issue of Hospital News. We always value feedback in all aspects of our business, if you have any thoughts, comments or suggestions for our next issue please email us at aah.hs@aah.co.uk “ F irstly I would like to again congratulate the winners of the APTUK Pharmacy Technician Awards…it’s great to see professionals recognised for their hard work, progressing and improving pharmacy services to patients. We are really proud to sponsor the 2015 awards and I would personally encourage all technicians to think about entering themselves or nominating a colleague. See page 3 for more details. HOSPITAL NEWS MEDECATOR CELEBRATES 10 YEARS OF DELIVERY S ince its launch at the start of April in 2004, the dedicated AAH Medecator team have been regularly speaking with users, suppliers and manufacturers, to enhance and improve the e-Commerce system. We have done this to make Medecator an even more streamlined and useful tool for our pharmacy customers. We are always looking for ways of making Medecator more userfriendly, how it can be updated and what might be a useful development for the future. In 2006 we established the Medecator user group for our customers. The aim was to learn from Medecator users and take on board customer advice on how the systems should look for the future. In 2010, Medecator Clinics were introduced, as Medecator is an evolving product and we understand the importance of training and updating our customers regularly – this involved the Medecator and hospital service teams travelling the country providing customers with the necessary information and training about the e-procurement tool. These clinics are free events for both non users and users of Medecator. In 2011, the website itself went through a cosmetic change. Customers were now able to login through a single place aah.co.uk where users were able to access information from one place. Medecator received a facelift with brighter and bolder colours and icons, a personalised dashboard with frequently accessed pages and we made it easier for users to move up a line. The Medecator & Hospital Service team would like to thank all our customers for their support over the last ten years. Especially users who have made recommendations either via user groups, clinics, phone calls, emails or conversations with your account manager as without you Medecator would not be what it is today! Telephone 02476 432546 to request a copy of the Medecator brochure. 2 MEDECATOR NEW ENHANCEMENTS Contract mapping in advance Medecator now has a brand new function which not only populates all product mapping fields with your contract details, but will also allow you to pre-enter contract start and end dates. This new function will ultimately save you and your teams from a large data input exercise and prevent the risk of off contract product orders. At the end of the contract, the mappings are automatically unlinked-reducing the risk of products being ordered once off contract. Contract omits With the Medecator clinics which have been held the last few months – the Medecator team have had some great feedback from customers for new ideas for enhancements. One idea which came from a customer was to have a report for all contract line omits. The customer explained that this would help when dealing with contract line queries with a manufacturer. This great idea has now been developed and added to Medecator, allowing customers to download their contract into a spreadsheet at the touch of a button. For instructions on how to access and use these new functions you can download training documents by clicking on the ‘?’ symbols in the top right hand corner of Medecator’s screen. Or alternatively email your AAH Hospital Account Executive and they will be able to send you the documents. HOSPITAL NEWS APTUK AWARD WINNERS CALLING ALL PHARMACY TECHNICIANS! 2015 AWARDS NOW OPEN! Have you: • Been involved in the development of new service? • Changed or re-structured the way your colleagues work in the way to reduce work load or improve patient care? • Piloted, run or developed a health campaign in your pharmacy? T his year APTUK’s annual conference was held at Birmingham’s Aston University- providing a great venue and transport links. On the Friday evening the traditional Gala Dinner was held – starting off with AAH providing drinks and canapes. After dinner Bianca Davies APTUK, Julie Mathieson APTUK and Andrew Morris – Head of Sales for AAH Hospital Service revealed the winners of the 2014 Technician of the Year Awards. Julie Hamer from Southmead Hospital won the Patient Safety Award for her work on engaging a Pharmacy Ward team to improve medicine reconciliation. Warren Francis from Antrim Hospital took home the Innovation Award for developing a new ward ordering system that gave the Trust back staff time and released cash savings. Amanda Blessington from Blackpool Hospital received the Leadership Award for project managing an OPD pilot with LloydsPharmacy which reduced discharge waiting times and again released cash savings for the Trust. The award for Outstanding Contribution was picked up by Jenny Gibbs from Bristol Clinical Commissioning Group. Jenny, according to her nomination, ‘raises the profile of the Pharmacy Technician profession as she makes clear that a Pharmacy Technician’s skill set is ideal for many of the challenges that we face in medicines management. Jenny is a leader in her field and her peers have seen her good work – they see her dedication to good patient care, and also her enthusiastic and personable manner.’ Finally the APTUK Branch of the Year Award was won by Gloucester Branch and picked up by Mike Howes. Bianca Davies from APTUK said of the win ‘The branch award truly recognises the excellence and innovation of the branch team and its members. Branches play an important role in the delivery of education and CPD to members as well as networking opportunities.’ AAH Hospital Service are very proud of their long standing association with APTUK and the Pharmacy Technician Awards and are looking forward to sponsoring and promoting the awards again in 2015. THE WINNERS If you answered yes to any of these questions or know a pharmacy technician who has, then we want you to come forward... The AAH/APTUK awards for 2015 are to be awarded to pharmacy technicians who have been involved in a project, role or piece of work covering one of the following areas: • Innovation • Patient Safety • Leadership How to enter: Application is simple; all you need to do is go to www. aah.co.uk and click on the 2015 awards box – complete the entry form detailing the project in no more than 750 words. You will need to select which criteria (innovation, patient safety or leadership) the application is most relevant to. Winners will receive: • £500 • An engraved trophy and certificate • Free entry to APTUK conference 2016 • An opportunity to present your project at this year’s Conference on 12th/13th June 2015 at Aston University Those shortlisted will be contacted by mid April 2015 and will need to be available to attend the Conference on 12th and 13th June 2015. Prizes will be announced at the Gala dinner on Friday night. Winners and shortlisted applicants will need to prepare a 2 minute presentation of their work. Nominate a team member for the Outstanding Contribution Award If you would like to nominate a team member or colleague for this award, email their details to cpd@aptuk. org with ‘APTUK/AAH Outstanding Contribution Award 2015’ as your subject. You will then need to describe how your colleague has demonstrated the following qualities: • Raised Francis Warren Innovation Award Amanda Blessington Leadership Award the profile of the profession locally, regionally or nationally • Is considered a role model to colleagues • Constantly promoting the role of the Pharmacy Technician • Sets an example to others • Demonstrates Julie Hamer Patient Safety Award Mike Howes – Branch of the Year Award Jenny Gibbs – Outstanding Contribution Award expertise and professionalism All entries and nominations will need to be received by 31st March 2015. 3 HOSPITAL NEWS ! AAH CHRISTMAS DELIVERY SCHEDULE Customer Care (Hospitals): 0844 561 6699 Customer Care (Romford Hospitals): 0844 561 7799 ENGLAND AND WALES Date am pm Date am pm Monday 22nd Dec Tuesday 23rd Ded Wednesday 24th Dec Thursday 25th Dec Friday 26th Dec Saturday 27th Dec Normal Delivery Normal Delivery Normal Delivery No Delivery No Delivery Delivery of orders placed before 8pm on 24th Dec Normal Delivery Normal Delivery Normal Delivery No Delivery No Delivery Monday 29th Dec Tuesday 30th Dec Wednesday 31st Dec Thursday 1st Jan Friday 2nd Jan Saturday 3rd Jan Normal Delivery Normal Delivery Normal Delivery No Delivery Delivery of orders placed up to 8pm 31st Dec Normal Delivery Normal Delivery Normal Delivery Normal Delivery No Delivery Normal Delivery Sunday 28th Dec Sunday 4th Jan SCOTLAND Date am pm Date am pm Monday 22nd Dec Tuesday 23rd Ded Wednesday 24th Dec Thursday 25th Dec Friday 26th Dec Saturday 27th Dec Normal Delivery Normal Delivery Normal Delivery No Delivery No Delivery Delivery of orders placed before 8pm on 24th Dec Normal Delivery Normal Delivery Normal Delivery No Delivery No Delivery Monday 29th Dec Tuesday 30th Dec Wednesday 31st Dec Thursday 1st Jan Friday 2nd Jan Saturday 3rd Jan Normal Delivery Normal Delivery Normal Delivery No Delivery No Delivery Delivery of orders placed before 8pm on 31st Dec Normal Delivery Normal Delivery Normal Delivery No Delivery No Delivery Sunday 28th Dec Sunday 4th Jan NORTHERN IRELAND Date am pm Date am pm 4 Monday 22nd Dec Tuesday 23rd Ded Wednesday 24th Dec Thursday 25th Dec Friday 26th Dec Saturday 27th Dec Normal Delivery Normal Delivery Normal Delivery No Delivery No Delivery Delivery of orders placed before 8pm on 24th Dec Normal Delivery Normal Delivery Normal Delivery No Delivery No Delivery Monday 29th Dec Tuesday 30th Dec Wednesday 31st Dec Thursday 1st Jan Friday 2nd Jan Delivery of orders placed before 8pm on 24th Dec Normal Delivery Normal Delivery No Delivery No Delivery Normal Delivery Normal Delivery Normal Delivery No Delivery Normal Delivery Saturday 3rd Jan Sunday 28th Dec Sunday 4th Jan HOSPITAL NEWS PRODUCT ACCESS FOR HOSPITAL PHARMACY GET TO KNOW... NEIL JOHNSON NATIONAL SALES MANAGER FOR HOSPITALS IN THE LAST 6 MONTHS! We know how important AAH securing access to and strong availability of the products you need is. We are working hard to ensure that we can offer the right products to you, when you need it. Listed below is a short summary of the manufacturers that AAH has secured access to in the last 6 months. Your local AAH Hospital Account Executive can support with you with product details. Abbott Healthcare Ltd Diabetes Nutritional Other range Alcon Labs Alliance Pharmaceuticals Ltd Almirall Archimedes Pharma UK Arjun AstraZeneca Bausch & Lomb (UK) Ltd Bayer Diabetes Care Bayer Pharma Boehringer Ingelheim Bristol Myers Squibb Chiesi CliniSupplies Coloplast ConvaTec Daiichi-Sankyo Desitin Pharma – last 6 months Eisai Eli Lilly Ferring Pharmaceuticals Ltd Flynn Pharma Ltd GlaxoSmithKline Grunenthal Ipsen Janssen-Cilag Limited Lifescan Other range Baraclude Palexia Only OneTouch, Ultra & Finepoint Mead Johnson Nutrician Meda Merck Serono Elidel Other range Other range Gonal F & Ovitrelle MSD UK – last 6 months Napp Pharmaceutical Nestle Nutritional Nippro Diagnostics Novartis Pharmaceuticals UK Limited Nutricia Roche Diagnostics Roche Products Limited Sanofi UK Servier Solvay Systagenix UCB Warner Chilcott – last 6 months Wellspect My role as National Sales Manager is predominantly about supporting our team of Hospital Account Executives and establishing strong partnerships with our customers to understand their needs and ensure that the patient is kept at the heart of our business strategy. Essentially it is my job to first and foremost ensure that the basics are right, supporting the delivery of a first class, first time and in full wholesale service at national, regional and local levels. In addition I aim to provide the team with ongoing coaching and training, supporting access to up to date industry knowledge and information which allows them to have two-way conversations with customers and connect their requirements with our services. This allows us to be more than just a wholesaler. It is also necessary to establish how we can support and add value for our customers, understanding the challenges and pressures they face be they financial or related to space, time, resources, waste or innovation. “I’m really passionate about the healthcare industry.” Ethical lines Other range Prostraken Reckitts Benckiser – last 6 months What does your role entail? Suboxone, Subutex and Temgesic Omacor and Colofac MR Keppra, Viridal, Vimpat Other range Our Hospital Account Executives are our customer champions internally, maintaining a responsive relationship and linking our customers with our AAH branches. By providing our business with prompt feedback we are able to explore gaps and issues and then adapt and evolve our services. This ensures we help customers to be effective and provide safer patient care. “I wanted to be part of enhancing the NHS.” What were you doing previously and why Celesio? I began my working life at Astra Zeneca as a sales representative working my way up through field sales to management roles, where my responsibility was to ensure that the sales force were ready for global product launches; before changing roles to become the Head of Sales for a finance and asset management company. I’m really passionate about the healthcare industry. I like the pharmaceuticals industry and my ambition is to make a difference to people’s lives. I joined Celesio as I wanted to be part of enhancing the NHS by working with our hospital customers to provide patients with better care. As I look towards the future with Celesio, my aim is to progress and learn from the experience. I have an appetite to continue driving and developing our patient centred work, building upon our achievements to put AAH at the forefront of the pharmacy world. 5 HOSPITAL NEWS AAH AND LEIGHTON HOSPITAL: WORKING IN PARTNERSHIP O ver the last few years AAH has worked in partnership with a number of hospitals and Trusts, supporting the effort to deliver healthcare solutions that benefit hospitals and ultimately patients. Here, Sarita Harris, a service development manager with AAH and who is a registered Pharmacy Technician, explains how AAH Hospital Services have supported Leighton General Hospital based in Crewe, part of Mid Cheshire Hospitals NHS Foundation Trust With Leighton Hospital, Sarita who has a wealth of experience in the NHS hospital environment, worked on two pharmacy based LEAN projects, with the objectives of making improvements and increasing efficiency to the way the pharmacy worked. We initially worked on a successful project with Denise Smith, the Chief Technician for Dispensary & Pharmacy Operations at the Trust in 2012. The first project analysed current processes performed by pharmacy assistant technical officers within the pharmacy stores and on the ward. The aim was to identify non-value steps and make time savings. The areas of review included: • reducing double handling of ward top-ups • getting the most out of ward automated drug cabinets A follow up project spent three days in the dispensary, evaluating the current dispensary layout, the workload and workflow within it. And again, the objectives were to identify any non-value process steps for inpatient, outpatient and discharge dispensing and make time releasing recommendations to increase capacity and ease dispensary pressures. Areas of review covered the dispensary layout, workflow and the outpatient ‘patient experience’. If you would like to know more about the added-value services AAH can offer then please speak to your AAH Hospital Account Executive. 6 LLOYDSPHARMACY, PART OF THE CELESIO FAMILY, IN LAUNCH OF CENTRE OF PHARMACY A FIRST FOR PHARMACY IN THE UK T he Centre for Pharmacy Innovation is a tripartite research collaboration between the Royal Liverpool & Broadgreen University Hospitals NHS Trust, Liverpool John Moores University (LJMU) and LloydsPharmacy, and is the first of its kind in the UK. The Centre will be housed in the LJMU School of Pharmacy and Biomolecular Sciences, and the collaboration’s first stream of research will study the transfer of patient care between hospitals and the community at the admission and discharge stages. Its conclusions will be used to enhance the role of pharmacy and improve the quality of medicines management for patients, decrease medicines waste, and maximise clinical input. With an enhanced role for the community pharmacist in the transition process, there are opportunities to change the current system to help improve the quality of care provided and save the NHS money. Specifically, the research aims to determine an innovative hospital discharge prescribing process that provides safe, quality and effective transfer for patients from secondary to community care. The new model will be piloted and evaluated with the objective of directing future processes in hospitals and pharmacies across the UK. Focusing on clinical pharmacy practice research, the project will also support the development of a post-graduate education and training programme to better equip community pharmacy teams with the skills to advise patients about their health – from minor ailments to diabetes and asthma control – providing a resource for the wider NHS community and pharmacy profession. The collaboration arose from the successful partnership established in 2009 between the Trust and LloydsPharmacy to provide hospital outpatient dispensing. The benefit of joint working to improve patient care became the driving force in working with the university to research additional ways of working together. Andrew Willetts, Healthcare Solutions Director leading the project on behalf of Andrew Willetts, Healthcare Solutions Director “We see this first research project as a starting point in a long future of creating academic partnerships that will drive excellence in healthcare.” LloydsPharmacy, said: “With pressure on the NHS continuing to rise and patient safety increasingly important, there is an opportunity for pharmacy to alleviate this pressure by providing hospitals with an approved clinical pathway. It is exciting that through this research, we have the opportunity to improve the continuity of care after hospital discharge and change the face and quality of healthcare forever.” “This project is just one way in which we are driving innovation within the healthcare sector. We are incredibly proud that our partnerships between the NHS and LloydsPharmacy branches across the UK allow us to understand community healthcare in a way that helps to shape positive improvements. We see this first research project as a starting point in a long future of creating academic partnerships that will drive excellence in healthcare.” If you would like to know more information on The Centre of Pharmacy Innovation please email – aah.hs@aah.co.uk A newsletter for Hospital Pharmacy OPINION PAGE With each edition of Hospital News we will bring you a range of thought provoking stories on our Opinion Page. In this edition Cormac Tobin, the MD of Celesio UK, gives his views on the Five Year Forward view from Simon Stevens. Cormac covers how healthcare needs to evolve, and in particular how community pharmacy can play a role in providing solutions that benefit the NHS. THE 5YFV SETS THE FOUNDATIONS, NOW WE NEED TO BUILD THE FUTURE OF THE NHS TOGETHER Cormac Tobin, Managing Director of Celesio UK speaking at the HSJ Awards in November S imon Stevens, the chief executive of the NHS in England, recently delivered his much anticipated Five Year Forward View of how the organisation needs to change in order to meet future health challenges. People are living for longer, often with multiple long term health conditions, and the NHS needs to grow and evolve in order to meet the increasing demand society is placing on it. reasons every day and by our very nature we are easy to access and have longer opening hours than GP surgeries – including weekends. I am therefore encouraged when Simon Stevens commits to supporting a greater understanding that pharmacies and online resources can help the public deal with common ailments and that he recognises the enhanced role pharmacy can play in the future of the NHS. Indeed, the Royal Pharmaceutical Society this week issued results of a study that found the NHS could save £1 billion if successful and efficient patient care. The announcement from NHS England reiterates that to make the NHS sustainable new models of delivering care are needed. It is going to take a joint effort from government, business and society to secure a future for a free at the point of use service. The 5YFV is an excellent road map for the future but in order to make effective change and deliver real patient benefit we need to go further. There needs to be an increase in Over recent years the issues the NHS is facing have been widely reported, along with a catalogue of initiatives to alleviate these pressures, so people could be forgiven for being a bit sceptical of yet more rhetoric. However, as I read through the report I was “1.2 million people visit around 11,500 community pharmacies in England for health-related reasons”. encouraged and I welcome the approach that Simon and his team propose. The funding challenge and predictions for the future are stark reminders of the imperative for change. At its core, the Forward View promotes more emphasis on prevention, empowering patients and engaging with communities, helping people ‘get the right care, at the right time, in the right place’. These themes resonate with our experience and we have been working hard to offer patients more healthcare information, advice and support for many years. After all, 1.2 million people visit around 11,500 community pharmacies in England for health-related pharmacies in England offered a minor ailment service as they do in Scotland. Keen to demonstrate our capabilities and how we can add value, we launched a number of First Care Clinics at the end of last year. The clinics provide patients with an alternative treatment pathway to walk-in centres or GP surgeries for the treatment of common ailments and minor injuries. We are now looking at other options on where LloydsPharmacy First Care Clinics can be best situated to make the biggest impact on the healthcare environment, truly alleviating GP surgeries and A&E units by providing collaboration between the NHS and other healthcare providers, especially community pharmacy, which is ideally placed to provide patients with effective and convenient treatments in their own communities without compromising on care. We need to galvanise the aspirations of the forward view, show leadership and help to shape a fit for purpose NHS which can be sustained for many years to come. If you have any thoughts comments on the Five Year View or have any questions please email aah.hs@aah.co.uk 7
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