...smile more smilemore current account
smilemore current account ...enjoy the benefits ...smile more A load of lovely stuff 2 A load of lovely stuff Like lovely stuff? Take your pick – smilemore’s got loads. The recipe is simple. Take one current account and pack it full of tasty benefits (just the useful ones, no daft stuff). Try this lot for size. Designed to make you smile more • Worldwide family travel insurance. • UK & European motor breakdown assistance. • Mobile phone insurance. • An automatic £500 fee-free overdraft, of which £260 is interest-free. • Mortgage deals. • Choice of one additional tailored benefit (see pages 9-10). And just to make sure… • Co-operative Legal Services advice helpline. See page 8 to find out more. Pick an additional benefit, any additional benefit... Your account’s called smilemore for a good reason. For no additional cost you get to pick one of three great additional benefits each year. Just choose from these three: Credit Report Monitoring Airport Lounge Passes Enjoy added personal security. For airport travellers. Protect your devices and gadgets. • Airport lounge passes – four passes per year to selected airport lounges around the world**. • Cover against theft, damage and breakdown (including faults) for your registered items**. Get ready for the off – check in to page 10. • Gadget accessories cover included. • Credit Report Monitoring service*. Start feeling safer – see page 11. Gadget Protect your gadgets – flick on to page 10. For more information please refer to the Policy Summaries later in this Welcome guide. Limitations apply. A load of smart extras, just £15.50 a month. Nice! Don’t forget! Bag yourself an additional benefit… You have 60 days from the date you opened your account in which to register your choice by visiting smile.co.uk/benefits or by calling 0845 602 5763. If we don’t hear from you by then we’ll automatically allocate you with Credit Report Monitoring which will be fixed for up to 12 months. After all, we’d rather you didn’t miss out on any extras! Limitations apply. *Registration to activate this policy or service is required. You can do this online at smile.co.uk/benefits Please note: Registration for Credit Report Monitoring service is online registration only. **Registration to activate the policy is required. You can do this online at smile.co.uk/benefits or by calling 0845 602 5783. A load of lovely stuff A load of lovely stuff 3 Sussing out your smilemore account 4 Sussing out your smilemore account Worldwide Travel Insurance Active from the moment you open your smilemore current account. Covers you, your partner and all dependent children travelling with you who are 22 years of age or under (including legally adopted, legal ward/guardianship, foster and stepchildren) who at the start date of the journey are living at your address or have a term time address, and have no other permanent residence unless they are residing with their other parent. Please see the full definition of dependent children within the policy document for full information. • Eligible family members are only covered when travelling with account holders. • Existing medical conditions and medical conditions under investigation may affect your cover. • You must notify AXA of any relevant medical condition as detailed within the policy document, and if this changes notify AXA immediately. All medical conditions must be re-notified to AXA at least every 12 months. • Excesses may apply to claims. •Trips involving winter sports activities are limited to 21 days in total in any 12-month period. •There are a number of sports activities and winter sports that are excluded. Please refer to the policy document. •Cover under your policy will cease when you reach 80 years of age or when your current account is closed or the policy is cancelled, whichever is the earlier. •Cover for holidays involving winter sports activities is not operative if you are 65 years of age or older. •There is no cover for trips over 45 consecutive days’ duration. •Any trip solely within the United Kingdom is only covered where you have pre-booked at least two nights’ accommodation in a hotel, motel, holiday camp, bed and breakfast, holiday cottage or similar accommodation rented for a fee. •If it is a joint account, the first and second named account holders can travel independently but the children are only covered when travelling with one or both account holders. •Missed Departure cover is for if you arrive at your international departure point, from the UK, too late to board your scheduled public transport. • You are not covered for business trips. Provided by AXA Travel Insurance and underwritten by Inter Partner Assistance. See terms and conditions for full policy details. Limitations apply. IMPORTANT! Existing medical conditions • If you or any person travelling under this insurance has any medical conditions, whether these are diagnosed or not (this includes those under investigation) you may need to notify AXA. AXA will advise you if this will affect your cover and whether an additional premium will apply. • Y ou must update AXA on existing medical conditions every year, not just at the outset. • You must inform AXA of any change in your health or the health of anyone covered by the policy. UK and European motor breakdown cover Unless you really love engine grease and spanners, breaking down is a pain. The remedy is simple: your smilemore breakdown cover is here to help you get back on the road if something goes wrong. It features: • Roadside assistance to repair your vehicle. • Personal-based breakdown cover for the named account holder(s) NOT the vehicle. • Recovery for up to eight people and your vehicle to any destination within the UK. • Breakdown assistance at your home. • Replacement car for up to one day whilst your vehicle is being fixed or overnight accommodation or alternative form of transport. Your vehicle must be roadworthy and in good mechanical condition when you obtain cover and you must keep it in that condition. UK and European motor breakdown cover is provided on behalf of smile, part of The Co-operative Bank by RAC. Wheely important! Keep your policy in the car… Glove compartments – who sticks gloves in them? Better to stick your smilemore breakdown cover policy in there. It’s vital to have it handy should you need it. Also, store the emergency assistance number in your mobile: 0800 783 7396. Also good to know RAC has been a breakdown organisation since 1897. • RAC has more patrols per member than any other breakdown provider. • RAC patrols fix four out of five cars at the roadside. Sussing out your smilemore account Sussing out your smilemore account 5 Sussing out your smilemore account 6 Sussing out your smilemore account Mobile phone insurance Losing or damaging your mobile phone can drive you mad. And it’s even worse if your phone’s been pinched. But the mobile phone insurance that comes with your smilemore current account could help. • Insures up to four handsets up to the value of £1,000 per phone – so the family members in your household can benefit too. • Covers the cost of repair or replacement in the event of theft, loss, damage and breakdown (including faults occurring anywhere in the world). • Includes any accessories for your mobile phone if they are lost, stolen or damaged at the same time as your mobile phone, you are covered for these up to a value of £350 (including VAT). That’s cases, headphones, Bluetooth headsets and other similar items. • You may need to provide proof of purchase to claim under the mobile phone insurance. • Cover under this policy is limited to up to a maximum of two successful claims during any 12-month period per account holder. • There is a policy excess payable for every successful claim. If you have an Apple iPhone the excess is £75 and for all other handsets it is £50. Mobile phone insurance is provided on behalf of smile, part of The Co-operative Bank by Lifestyle Services Group Limited and underwritten by Assurant General Insurance Limited. • Worldwide cover means you or your family members needn’t worry about losing or damaging your phone whilst abroad. Repair or replacement will be arranged upon return to the UK. Register your mobile phone! To help us administer your policy more effectively and to help simplify the claims process, you can provide us with your mobile phone details. This can be done through smile.co.uk/benefits or by calling 0344 249 9981. You will need the following information when registering your handset: • Make • Model • IMEI number. The IMEI number is the unique serial number for your mobile phone. You can find it by inputting *#06# into your mobile phone. It should also be noted on the documentation that came with your mobile phone when you purchased it. Your airtime provider may also be able to provide it to you • Telephone number Cover is subject to the terms and conditions which can be viewed at smile.co.uk/benefits. Limitations apply. sussed Looking for a better deal on a mortgage? The Co-operative Bank offer a competitive range of mortgages for our smilemore customers. Speak to one of our qualified mortgage advisers for advice on a mortgage product to meet your needs and circumstances. Our mortgages offer: • Products available with no booking or application fee. • Dedicated case owning team to process your application efficiently. • Free advice on your mortgage protection needs. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. TERMS AND CONDITIONS APPLY. EARLY REPAYMENT CHARGES APPLY. Visit co-operativebank.co.uk/mortgages or contact 08000 288 288 for current offer. Sussing out your smilemore account Sussing out your smilemore account 7 Sussing out your smilemore account 8 Sussing out your smilemore account Legal advice Get help and advice on: • employment issues Jargon. We hate it. Bet you’re the same. Don’t worry – you get clear advice on personal legal problems from The Co-operative Legal Services with smilemore. • personal injury • medical negligence • property issues • will writing You can call our helpline on 0845 603 7035, available 24 hours a day, 7 days a week. • probate. This helpline is provided by The Co-operative Legal Services. The Co-operative Legal Services will offer clear and confidential legal advice on any personal legal issue 24 hours a day, 7 days a week. This offer may be withdrawn/amended at any point. All the benefits that are included in your packaged account can only be taken together – please remember that even though you may not use all of the benefits, you will still pay for them via your monthly subscription. IMPORTANT! Your cover and charges • You may not use or be eligible for all the benefits available on this account, however the monthly cost will remain the same. • Please check to ensure if you already have Travel Insurance, Mobile Phone cover and/or Motor Breakdown cover in place with The Co-operative Insurance or any other provider, even if it is part of another bank account. If you do, you need to check whether this product is suitable for your needs. • Y ou need to ensure that you are not paying for more insurance than you need, and you must be aware that you may only be able to make a claim on one policy at any one time. • The cost of the account will remain the same regardless of whether you use any of the benefits or not and will continue to be charged unless or until you ask to change your account. The Co-operative Legal Services is a trading name of Co-operative Legal Services Limited: registered in England and Wales under Company Number 056712309. Registered Office: Co-operative Legal Services Limited, 1 Angel Square, Manchester M60 0AG. Authorised and regulated by the Solicitors Regulation Authority under registration number 567391. A list of the Directors is available for inspection at our Registered Office. In Scotland and Northern Ireland different laws apply and we will refer you to one of our approved panel solicitors to provide this service. Right, time to talk additional benefits Choose one of three additional benefits available each year. More details about each additional benefit is provided below – it should help you decide which is the right one for you. Important! Register your selection within 60 days Once you’ve chosen your additional benefit you must register it. Remember you must make your selection within 60 days of opening your account. We will then send you a full information pack telling you everything you need to know. If we don’t hear from you in that time, we’ll automatically allocate you the Credit Report Monitoring benefit which will be fixed for up to 12 months – just to make sure you don’t miss out. Choose from the following three additional benefits: Credit Report Monitoring* Airport Lounge Passes** As well as having easy online access to your credit report, you’ll set up a monthly monitoring service which will alert you by text or email of any significant changes to your credit file. • Four airport lounge passes per year, per account, for the account holder(s) only to enjoy. Subject to terms and conditions. • If you wish to take guests with you, additional passes can be purchased at £15 per person, per visit. Subject to terms and conditions. *Registration to activate this policy or service is required. You can do this online at smile.co.uk/benefits Please note: Registration for Credit Report Monitoring service is online registration only. A bit extra info on our additional benefits A bit extra info on our additional benefits 9 A bit extra info on our additional benefits 10 A bit extra info on our additional benefits Gadget** These days most of us have a few personal gadgets and gizmos. This bundle makes sure they’re covered (but remember, you have to register them). • Worldwide cover up to £1,200 for digital cameras, handheld DVD players, digital camcorders, MP3 players, portable Sat Nav devices, games consoles and laptops, etc. • Repair and replacement will be arranged upon return to the UK. Maximum combined retail value of £1,200. • Cover for theft, damage and breakdown (including faults) occurring anywhere in the world. • Insurance for accessories for your gadget which are stolen or damaged at the same time as your gadget, you are covered for these up to a value of £50 (including VAT). That’s a case, headphones and similar. Subject to terms and conditions. **Registration to activate the policy is required. You can do this online at smile.co.uk/benefits or by calling 0845 602 5783. Read the Policy Summaries You’ll find the Policy Summaries on the next page. They contain details about the additional benefits to help you make your decision. But of course, you can only choose one and don’t forget to register it within 60 days. You can register your chosen additional benefit at smile.co.uk/benefits or by calling 0845 602 5783. If you don’t register within that time, you will be automatically allocated the Credit Report Monitoring additional benefit – fixed for up to 12 months. The smilemore current account additional insurance benefits for Credit Report Monitoring, Airport Lounge Passes and Gadget are provided on behalf of smile (part of The Co-operative Bank) by Lifestyle Services Group Limited and insured by Assurant General Insurance Company Limited. Credit Report Monitoring Arranged by Lifestyle Services Group Limited Online access to your credit report As well as having easy online access to your credit report, you’ll set up a monthly monitoring service which will alert you by text or email of any significant changes to your credit history. Giving you the opportunity to act before any serious damage is done. You can use the website to: • access the Credit Report Monitoring service area of the website and: – learn how important it is to protect your personal information and how its theft and use could affect you – view your credit file and receive monitoring alerts – view tips on how to protect your personal information Registration and day-to-day usage – view useful links to organisations and services who can help you prevent your information being accessible to others. As a smilemore current account holder you are eligible for the service. You must register your details with us online at smile.co.uk/benefits providing: Or call our Benefits Helpline on 0845 604 1033. • your name and address Benefits Customer Services are available: • part of your smilemore debit card number (please have your debit card to hand) Monday – Friday • your date of birth. You must keep your secure log-in details confidential. 8.00am – 8.00pm Saturday – Sunday 9.00am – 6.00pm. Please ensure that you quote your policy ID and your full name and address when you call. You will be asked security questions to verify your identity. Calls may be recorded or monitored for training/ customer services purposes and/or for the prevention/detection of crime. If you prefer, you may write to: Benefits Customer Services Lifestyle Services Group Limited P.O. Box 98, BLYTH NE24 9DL Please ensure that you quote your policy number and your full name and address. A bit extra info on our additional benefits A bit extra info on our additional benefits 11 A bit extra info on our additional benefits 12 A bit extra info on our additional benefits Price Cancelling the benefit This benefit is provided as a benefit of you being a smilemore current account holder where you have selected the Credit Report Monitoring option and that option remains valid. The cost is an inclusive part of your smilemore current account monthly subscription. 1.You have the right to cancel the Credit Report Monitoring service at any time, which will have immediate effect. However, no alternate selection will be available until your additional benefit renewal option is offered to you by smile, part of The Co-operative Bank (your current selection will be valid for up to 12 months from the date you select the additional benefit). As the Credit Report Monitoring service is provided as a benefit of you being a smilemore current account holder who has selected the Credit Report Monitoring service option, if the connected smilemore current account is cancelled or you select another option, access to these benefits ends. If the additional benefit option does not meet your requirements, please telephone the Benefits Helpline immediately on 0845 602 5783 or write to: You must be aged 18 years or over to be eligible for this benefit. Credit reports and monitoring You will be able to access your online credit report from our chosen credit reference agency. You will be able to receive monthly alerts of any significant changes to your credit file by email or by SMS text message. To obtain your credit report, please access smile.co.uk/benefits Your report will be viewable securely online, and we recommend that you save or print a copy. Using our website will provide real-time access. If you cancel this benefit or close your account, access to your credit report will end immediately. No warranty is offered or given in relation to the accuracy of information contained in your credit report. If you notice entries which you consider may be inaccurate please contact the credit reference agency directly to discuss these entries. Benefits Customer Services Lifestyle Services Group Limited P.O. Box 98, BLYTH NE24 9DL 2.We may cancel access to this Credit Report Monitoring service with immediate effect by registered letter to you at your last known address in the event of you submitting any fraudulent or inaccurate information, or for any other valid reason. 3.Subject to clause 2 above, access to this additional benefit will remain in force for as long as you have a smilemore current account, and this benefit continues to be provided as part of the account benefits. 4.In the event you do not wish to continue this benefit, please telephone our Benefits Helpline on 0845 602 5783. Enquiries/Complaints We will always be fair and reasonable. Should there ever be an occasion when you feel that we have not provided you with a satisfactory level of service, we would like you to inform us so that we can do our best to solve the problem. We will do everything possible to ensure that your query is dealt with promptly. The easiest way to contact us is to call our Customer Relations team on 0845 602 5783. Alternatively, you can write to us at the following address, quoting your name, address and policy ID in all correspondence: Customer Relations Lifestyle Services Group Limited P.O. Box 98, BLYTH NE24 9DL Our staff will attempt to resolve your query immediately. If this is not possible, we promise to acknowledge your query within five working days of receiving it. In the unlikely event that your query has not been resolved within four weeks of our receiving it, we will write and let you know the reasons why, and what further action we will take. Once we have resolved your query, we will confirm our response in writing. Other information Lifestyle Services Group Limited Registered in England No: 5114385 Osprey House Ore Close Lymedale Business Park NEWCASTLE-UNDER-LYME Staffordshire ST5 9QD How we will deal with your personal information We are committed to preserving the privacy of our customers. Please read the following privacy policy to understand how we will use and protect the information that you provide to us. By registering with us, you consent to the collection and use of your information under the terms of this Credit Report Monitoring service. The information you provide will be used by us to supply you with the services for which you have registered and we may use the information to contact you to obtain your views on our services and to let you know about important changes to the services which we offer. The information you provide to us about you may be shared with The Co-operative Bank and our chosen credit reference agency. We may contact you by post, telephone, fax, or email. You will only be contacted by the methods you have asked to be contacted by. Your information will not be used or disclosed other than in accordance with this Credit Report Monitoring service, or without your permission, unless required by law. If you would prefer us not to contact you to obtain your views and/or you change your mind in the future and would like us to stop contacting you for this purpose, please write to: Customer Relations Lifestyle Services Group Limited P.O. Box 98, BLYTH NE24 9DL We may co-operate with the police and any other relevant authorities or organisations in connection with any misuse or suspected misuse of the services provided by us or other telecommunications services provided by any member of our group of companies. If necessary, we may divulge information about you for this purpose. You have a right to ask for a copy of the data held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us on 0845 602 5783. We are entitled by law to charge you a fee of £10 to meet our costs in providing you with details of the information we hold about you. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Any changes to our privacy policy will be notified to you in the appropriate way. All comments, queries and requests relating to our use of your information are welcomed and should be addressed as specified above. A bit extra info on our additional benefits A bit extra info on our additional benefits 13 A bit extra info on our additional benefits 14 A bit extra info on our additional benefits Airport Lounge Passes Arranged by Lifestyle Services Group Limited and provided by Priority Pass Limited Service Summary Airport lounge Passes are available to smilemore current account holders who have validly selected the Airport Lounge Passes option and requested airport lounge access membership. Airport lounge access is arranged for the registered account holders of the eligible smilemore account by Lifestyle Services Group Limited utilising the services of Priority Pass Limited. We recommend that you read the Service Summary below. Full terms and conditions will be sent to you after registration. This service provides: • access to over 600 airport lounges in over 100 countries and over 300 cities – subject to eligibility criteria • where a participating lounge is present and available, lounge access is provided no matter who you are flying with or whether you belong to an airline programme • access to business facilities – including phones, email, internet, fax machines and even conference rooms in some lounges (where provided) • complimentary refreshments and snacks and the chance to relax in peace and quiet before your flight • annual Priority Pass membership (which shall expire if not renewed or if the qualifying smilemore current account or Airport Lounge Passes option expires or is cancelled) • four inclusive airport lounge visits for each membership account to enjoy, during each period of membership • additional lounge visits for you or your guests will be charged at £15, including VAT per person per lounge visit and will be debited from your nominated payment card. To request membership for this service you should: • visit smile.co.uk/benefits or call 0845 602 5783 Monday – Friday 8.00am – 8.00pm Saturday – Sunday 9.00am – 6.00pm. You will need to have the following information to hand: • your name and address • your home phone number and your mobile phone number • your email address • your smilemore current account number and sort code • your chosen method of payment (Visa credit, Mastercard credit or Visa debit), and payment details (card number, issue number, start and end date and security number) for annual usage above the inclusive levels • your date of birth. When you have registered Things to know: Once registered, you will receive email acknowledgement of your registration providing you with membership details. Further information on how to use the service (including the lounge locations) and your membership card will be sent to you in the post. If you do not receive this within seven days of your request, please call 0845 602 5783. • Before you go, simply check the lounge lists in your membership booklet or online at smile.co.uk/benefits Lost, stolen or damaged Priority Pass membership cards are to be reported immediately to Priority Pass, who will arrange for a replacement card. There may be a charge for replacing lost/stolen/damaged cards. Lost, stolen or damaged cards will be deactivated wherever possible. • If you don’t have access to your lounge directory don’t worry. Simply text the three-letter airport code to +44 7624 809 977 and we’ll send you the lounge details, e.g. text LHR for London Heathrow. Just ask a member of staff at the airport information desk for the three-letter airport code. • Lounge listings and lounge detail downloads are available for certain smartphones and PDAs. Please check your membership guide and online members’ area for details. • Renewal cards normally take up to a week to create and despatch to you. If your card is due to expire and you wish to fly soon please let us know. We will advise you of the best thing to do to ensure you have continued lounge access. • There is no pre-booking required. If the lounge is open, has availability and you are eligible, you will be let in. Relax, it’s simple. • Admittance to the lounges is conditional upon presentation of a valid Priority Pass card only. Payment cards will not be accepted as substitutes for the Priority Pass card. All guest or additional visits will be chargeable. Registered Office details Lifestyle Services Group Limited. Registered in England No: 5114385 Osprey House Ore Close Lymedale Business Park NEWCASTLE-UNDER-LYME Staffordshire ST5 9QD Priority Pass Limited. Registered in England No: 2728518 520 Fulham Road LONDON SW6 5NJ A bit extra info on our additional benefits A bit extra info on our additional benefits 15 A bit extra info on our additional benefits 16 A bit extra info on our additional benefits How we will deal with your personal information We are committed to preserving the privacy of our customers. Please read the following privacy policy to understand how we will use and protect the information that you provide to us. By registering with us, you consent to the collection and use of your information under the terms of this privacy policy. The information you provide will be used to supply you with the services for which you have registered and we may use the information to contact you to obtain your views on our services and to let you know about important changes to the services which we offer. The information you provide to us about you may be shared with The Co-operative Bank, Lifestyle Services Group Limited and Priority Pass Limited. You will only be contacted by the methods you have asked to be contacted by. Your information will not be used or disclosed other than in accordance with this privacy policy, or without your permission, unless required by law. If you would prefer us not to contact you to obtain your views and/or you change your mind in the future and would like us to stop contacting you for this purpose, please write to: Benefits Customer Services Lifestyle Services Group Limited P.O. Box 98 BLYTH NE24 9DL We may co-operate with the police and any other relevant authorities or organisations in connection with any misuse or suspected misuse of the services provided by us. If necessary, we may divulge information about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us on 0845 602 5783. We are entitled by law to charge you a fee of £10 to meet our costs in providing you with the details of the information we hold about you. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Any changes to our privacy policy will be notified to you in the appropriate way. All comments, queries and requests relating to our use of your information are welcomed and should be addressed as specified above. Gadget Insurance Arranged by Lifestyle Services Group Limited and provided by Assurant General Insurance Limited Demands and needs Gadget Insurance meets the demands and needs of smilemore current account holders who wish to ensure that their gadget(s) and/or those of their family member(s) are covered against theft, damage and breakdown (including faults). The Co-operative Bank p.l.c. are not providing you with a personal recommendation based on your individual circumstances as to whether this policy is suitable for your needs and we recommend that you read the Policy Summary below. Policy Summary Registering your gadget As a benefit of being a smilemore current account holder, if you have selected gadget cover as your optional benefit, we will repair or replace your gadget in the circumstances summarised below. These are explained in full detail in the insurance policy document. You must register your gadget(s) to take advantage of this cover. Please visit smile.co.uk/benefits or call 0845 602 5783 and follow the procedure. You will need to provide the following information: We want you to get the most out of this policy, and that means you need to be clear on what is and is not covered. The Insurance Summary and Policy Documents provide details of the insurance policy, which you must read to ensure that the policy meets your needs. Full terms and conditions of the policy can be found in the Policy Document. You may need to review this policy periodically to ensure it continues to meet your requirements. • your name and address • the make, model, and serial number of the gadget(s) • your smilemore current account number and sort code • your date of birth. If you change the gadget or you wish to cover a different gadget to the one already registered, you must register the new details with us as soon as possible. A bit extra info on our additional benefits A bit extra info on our additional benefits 17 A bit extra info on our additional benefits 18 A bit extra info on our additional benefits What you are covered for Summary Description This policy covers registered gadgets up to a combined retail value of £1,200 (including VAT) for each smilemore current account (gadgets must be owned by the account holder (you) or their family members. A family member is a relative living at the same address. Gadgets must be no older than three years from new at the point of registration and no more than five years old at any time. •Replacing or repairing your gadgets in the event of: – theft – damage – breakdown (including faults) occurring anywhere in the world. •Gadget accessories that are stolen or damaged at the same time as your gadget, up to a maximum value of £50 (including VAT) per claim. This policy is designed to cover the following or similar devices: • PDAs (Personal Digital Assistant) •digital cameras, satellite navigation systems •laptops, tablets, portable camcorders (digital or otherwise), portable games consoles (e.g. PSP, Nintendo Gameboy, GP2X), portable sound and vision devices •a games console (e.g. Wii, Xbox, Playstation). Please note we do not cover the screen used to view or play the content. What you are NOT covered for Summary Description Excess You need to pay a contribution every time you make a successful claim of: • Laptops and tablets - £50 • All other gadgets - £25 This is the excess. Your excess is payable for every accepted claim and must be paid before your claim will be settled. •More than two instances that give rise to an accepted claim for each account holder in any 12-month period. A full description is in the ‘What you are NOT covered for’ section of the Policy Document. •Theft, damage or breakdown where you have knowingly put your gadget at risk or you have not taken care of it. Examples are provided in the ‘What you are NOT covered for’ section of the Policy Document, which you should read to help you understand the cover. •Loss of the gadget(s) and accessories in any circumstances. •Any gadgets which are not registered on your policy at the time they are stolen, damaged or break down. A bit extra info on our additional benefits A bit extra info on our additional benefits 19 A bit extra info on our additional benefits 20 A bit extra info on our additional benefits Duration of this Policy Your policy will remain in place until it is either cancelled by you, or if you close your smilemore current account. Price of your insurance This policy is provided as a benefit of you being a smilemore current account holder. The cost is an inclusive part of your smilemore current account monthly subscription. Cancelling your insurance You have the right to cancel your insurance at any time. No refund is due upon cancellation. If you need to claim •You should tell us about your claim as soon as possible and within 28 days of becoming aware of the theft, damage, or breakdown, and inform the police in the case of theft. •You may need to send us proof that the gadget(s) is yours which should include the make, model, serial number and memory size (where relevant). •We may ask for details on the steps you have taken to report the gadget missing and any attempts to recover it. •You can make a claim at smile.co.uk/benefits or by calling 0344 249 9981. Got a question? Need to make a Complaint? We want to make sure you’re happy. Should you need to talk to us, contact us by calling 0844 249 9981 or email LSG.Customerrelations@lifestylegroup.co.uk If after making a complaint you are still unhappy, you may contact the Financial Ombudsman Service. Need another copy? This document is also available in large print, audio and Braille, so get in touch with us on 0844 249 9981 if you’d like to request a copy in one of these formats. The same applies if you just need a replacement. Status disclosure This policy has been arranged as part of your bank account and is administered by Lifestyle Services Group Limited (Financial Services Register No. 315245) with a single insurer, Assurant General Insurance Limited (Financial Services Register No. 202735). Assurant General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Lifestyle Services Group Limited is authorised and regulated by the Financial Conduct Authority. All firms’ register details can be checked on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by phoning 0800 111 6768. Financial Services Compensation Scheme (FSCS) Assurant General Insurance Limited and Lifestyle Services Group are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme in the unlikely event they cannot meet their liabilities to you. General insurance contracts are covered for 90% of the entire claim with no upper limit. Further information is available from the FSCS by calling 0800 678 1100 and online at www.fscs.org.uk Become a member of The Co-operative Group You will start earning points on most of our products and services – that includes the smilemore current account*. Annual membership points rewards: • Current accounts – 1,200 points if you deposit £800 per month on average into your account. • Mortgages – 750 points if you have a residential mortgage with an outstanding balance over £500. • ISAs – 300 points if you have a cash ISA with a balance of over £100. • Home insurance policies – 750 points if you have renewed a home policy within the last 12 months. • Motor insurance policies – 750 points if you have renewed a motor policy within the last 12 months. Only one product in each category will earn points at the higher rate. All other products earn 100 points (eligibility criteria apply, visit cooperative.coop/membership for full terms and conditions). To find out more or to become a member please call 0800 023 4708 or visit co-operative.coop/membership for full terms and conditions. *Points are paid pro rata for the length of time the policy is held. Benefits of The Co-operative Membership Benefits of The Co-operative Membership 21 This page is intentionally blank Your guide to charges smilemore current account There are no charges for normal banking services as long as you do not go overdrawn. However, we do make a charge for certain other services including overdraft services. We can vary or amend these charges or interest rates at any time but will notify customers that we are doing so in accordance with account terms and conditions. Confirmation of current interest rates can be obtained from any branch or by ringing telephone banking on 03457 212 212 or online at smile.co.uk The services, charges and rates detailed are effective from 1 July 2014. If you request an overdraft informally in this way then we will limit the amount of related charges you could incur in two ways: Waiver: helping with infrequent charges. If you maintain your account in credit (or within any agreed overdraft limit) for a year then we won’t charge you if you then request an informal overdraft, providing that your account is returned to credit (or inside an agreed overdraft limit) within six working days. Quarterly Cap: putting an upper limit on charges. Overdraft services We have placed a limit of £150 per quarter on charges relating to informally requested overdrafts. You can request an overdraft or an increase to an existing overdraft either formally or informally. Financial difficulties Formally – you can request our overdraft services in advance and if we agree to your request we will tell you your overdraft limit and confirm the terms of the overdraft in writing. Informally – if you have not formally requested our overdraft services as above, you may still request our overdraft services by undertaking a payment or withdrawal from your account, even though no overdraft limit has been agreed or where the payment or withdrawal would cause you to exceed any agreed overdraft limit. Should you be experiencing financial difficulties and can’t keep up with bill payments or your income falls we would recommend that you contact us as early as possible. We will be happy to discuss your needs and to help you understand what options might be available to you. You can get further information by calling 0800 028 8696. Guide to charges Guide to charges 23 Guide to charges 24 Guide to charges smile current account overdraft services Debit interest rate Informal/formal overdraft service. 1.46% per month 18.9% EAR* Formal overdraft service charge When we have agreed or renewed, or we or you have requested a change to a formal limit above £500 in advance†. £20 Informal overdraft service charges Monthly service charge When you have overdrawn or have exceeded an existing overdraft limit without having agreed with us in advance you will incur a monthly service charge. Daily service charge Each subsequent day your informal overdraft increases you will incur a daily service charge. Unpaid items This charge may be applied if cheques, standing orders or Direct Debits cannot be paid due to lack of funds. £20 £20 £15 Waiver We will not charge you any informal overdraft service charges or unpaid item charges for informal overdrafts that last six consecutive working days or less (or for any informal overdraft requests that we do not agree) providing that you had not requested an informal overdraft in the previous 366 days. Quarterly cap We will not charge you more than a total of £150 of informal overdraft service charges and unpaid item charges per quarter (a quarter being a group of three charging periods starting in January, April, July or October). If we agree to refund any previously charged informal overdraft service charges or unpaid item charges during a given quarter then the £150 will increase by the amount of those refunded charges. Charging period The charging period used for interest, commission and charges is 5th of month one to 4th of month two. Please note the dates may vary when they do not fall on working days. smilemore subscription fee A £15.50 subscription will be collected on the first working day of every month smilemore overdraft services Free overdraft service – interest and charges-free zone You can go overdrawn up to £260 at any time in a month without incurring interest or charges. Debit interest rate Formal overdraft service over £260. Informal overdraft service. Formal overdraft service charge When we have agreed or renewed, or we or you have requested a change to a formal limit above £500 in advance†. Informal overdraft service charges Monthly service charge When you have overdrawn or have exceeded an existing overdraft limit without having agreed with us in advance you will incur a monthly service charge. Daily service charge Each subsequent day your informal overdraft increases you will incur a daily service charge. 1.24% per month 15.9% EAR* 1.46% per month 18.9% EAR* £20 £20 £20 Unpaid items This charge may be applied if cheques, standing orders or Direct Debits and any future dated bill payments and future dated funds transfers cannot be paid due to lack of funds. £15 Waiver We will not charge you any informal overdraft service charges or unpaid item charges for informal overdrafts that last six consecutive working days or less (or for any informal overdraft requests that we do not agree) providing that you had not requested an informal overdraft in the previous 366 days. Quarterly cap We will not charge you more than a total of £150 of informal overdraft service charges and unpaid item charges per quarter (a quarter being a group of three charging periods starting in January, April, July or October). If we agree to refund any previously charged informal overdraft service charges or unpaid item charges during a given quarter then the £150 will increase by the amount of those refunded charges. Charging period The charging period used for interest, commission and charges is 5th of month one to 4th of month two. Please note the dates may vary when they do not fall on working days. smile student account overdraft services Free overdraft service – interest and charges-free zone Year of study You can go overdrawn up to this amount at any time in a month without incurring interest or charges. 1 2 3 4+ £1,000 £1,400 £1,800 £2,000 Debit interest rate Formal overdraft service above the free overdraft for the current year of study. Informal overdraft service. 0.79% per month 9.9% EAR* 1.46% per month 18.9% EAR* Formal overdraft service charge When we have agreed or renewed, or we or you have requested a change to a formal limit in advance. NIL Informal overdraft service charge When you overdraw or exceed an existing overdraft limit without having agreed a formal limit with us in advance. NIL Unpaid items This charge may be applied if cheques, standing orders or Direct Debits cannot be paid due to lack of funds. £15 Waiver We will not charge you any informal overdraft service charges or unpaid item charges for informal overdrafts that last six consecutive working days or less (or for any informal overdraft requests that we do not agree) providing that you had not requested an informal overdraft in the previous 366 days. Quarterly cap We will not charge you more than a total of £150 of informal overdraft service charges and unpaid item charges per quarter (a quarter being a group of three charging periods starting in January, April, July or October). If we agree to refund any previously charged informal overdraft service charges or unpaid item charges during a given quarter then the £150 will increase by the amount of those refunded charges. Charging period The charging period used for interest, commission and charges is 5th of month one to 4th of month two. Please note the dates may vary when they do not fall on working days. Guide to charges Guide to charges 25 Guide to charges 26 Guide to charges Foreign transaction services Non-sterling transaction fee A non-sterling transaction fee is applied to any payment made for cash, goods or services using your debit card in a currency other than sterling. 2.75% of the value of the transaction Cash fee In addition to the above charge, a cash fee is applied when using your debit card outside the UK for withdrawing foreign currency at: · Visa or PLUS cash machines · over the counter at a bank or Bureau de Change, displaying the Visa sign. If you use your debit card to purchase foreign currency or travellers cheques in the UK we will not charge you a cash fee**. 2.75% of the value of the transaction + 2% of the value of the currency/cheques or £2 (whichever is the greater) Overseas remittances Normal rate transfers in sterling or foreign currency. Urgent rate transfers in sterling or foreign currency. Structured payments. 0.25%, min £13, max £35† 0.25%, min £17, max £35† £8 Foreign currency banknotes Sales. Purchases. Free∆ 1.25%, min £4 (per individual currency transaction) Issue of travellers cheques Foreign currency cheques. Bills and cheques Cheques negotiated with recourse. Cheques for collection. Cheques returned unpaid. Free∆ (£1-£99) (£100+) £4 0.25% (min £8, max £60) 0.25% (min £15, max £60)º £10º Other services Cash fee We will charge you a cash fee if you withdraw cash over the counter at a branch of any other bank in the United Kingdom which is authorised by Visa. 2% of the value, min £2 Stopped cheques When you instruct us that a cheque you have issued should not be paid. £10 Copy of a statement If original statement is less than a year old and available online. If original statement is more than a year old and no longer available online. £2.50 (or free if you print it yourself) £10 Copy cheque £10 (per cheque) Bankers cheque To assure payment when buying goods, such as a car, by cheque. £10 Transfer to bank outside The Co-operative Bank (via CHAPS) £25 Other charges There may be occasions when we will make other charges to the account. These will be notified to you at the time. Financial information correct as at 01/15. *EAR = Equivalent Annual Rate for overdrawn balances. †For the first 12 months from account opening you will have an agreed overdraft limit of £500. This is a special offer and is subject to our right to withdraw it for new customers or in accordance with account terms and conditions in the future. ºPlus postage, transmission and agent’s charges where applicable. ∆Home delivery service is available and will be charged at cost. **A cash fee will also be charged for withdrawing sterling over the counter at a bank in the UK displaying the Visa sign. smile the internet bank from Please call 03457 212 212 if you would like to receive this information in an alternative format such as large print, audio or Braille. Policy and supplier terms and exclusions apply. smile is a trading name of The Co-operative Bank p.l.c. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No.121885) and holds an Interim Permission in respect of consumer credit activities and subscribes to the Lending Code and the Financial Ombudsman Service. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status. The Bank reserves the right to decline any application. The subscription fee for the smilemore current account is £15.50 debited from the account on the first working day of each month. Calls to 0800 numbers are free from UK landlines. Calls to mobiles may vary and you may want to check this with your service provider. Calls to 03 numbers cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute. Calls from landlines and mobiles are included in free call packages. Calls may be monitored or recorded for security and training purposes. Information correct as at 01/2015. MKT10931_WEB 01/2015 The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No. 990937.
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