1. No category

Public Grievance Redressal Cell ‘SAMADHAN’
A Public Grievance Redressal Cell called “Samadhan” has started
functioning at Room No. 140, ground floor, Technical Building, Eastern Coalfields
Limited (ECL) – H/Qs.
The cell is established with an objective for Redressal of grievances of
Employees, Consumers/Contractors related to business operation of Eastern
Coalfields Limited.
Following Telephone Nos. are available for lodging grievances in the
Samadhan Cell.
P&T
-------Toll Free No. -------Mobile
--------
(0341) 2520233
18003453229
9434796635
E-mail address of Public Grievance Cell – Samadhan is grievance.ecl@coalindia.in
जन िशकायत िनवारण क
ई टन कोलफ
‘समाधान’
( ाउं ड
िनवारण
‘समाधान’
स िलिमटे ड (ईसीएल) म जन िशकायत िनवारण क
ारं भ कया गया है । कंपनी मु यालय के तकनीक भवन के भूिम-तल
लोर) के कमरा सं या – 140 म समाधान नामक एकजन िशकायत
को
इस
(प लक ि वा स र े सल सेल)
को
था पत कया गया है ।
का उ े य ई टन कोलफ
स िलिमटे ड के
यावसाियक
संचालन से संबिं धत कमचा रय , उपभो ाओं/ठे केदार क िशकायत का समाधान
करना है ।
समाधान
जा सकती है :
को
म िन निल खत टे लीफोन नंबर पर िशकायत दज़
पी एवं ट
---------
(0341) 2520233
मोबाइल
---------
9434796635
टोल
इस
जन-िशकायत
को
grievance.ecl@coalindia.in
सं० ---------
समाधान
कराई
18003453229
का
ई-मेल
पता
है
---
'$AMADHAN' has started
Publlc Griovanco CelI named
fuuctioning nt Room No.l40, Ground Floor, Technicnl Butlding
ECL HQ Sanctorla, Po-Disergarh,Dlst-Burdwan.
The cell is e$tablishedwith an obJectivefor redrocsal of
griwances of employees, Consumero, Contractorc reloted to
businessoperationof Esstsm Coallieldslimited.
Following TelephoneNos.are nvailablefor lodging grievancer
in the $amadhanCelL
P&T
TOLLT'REE
MOBII.,E
:034125?.X233
:1S{103453229
t94347%i635
E-maillonnBss:srlevance'ecl@co-9lindia.ln
1*i='q:
SAMADHAN CELL, ECL HQ
Airn/Objective:Redressalofgrievalcesofenrployees,consurr]er.s/contractorsrelatedtobusiness
uperarion
o^Fa<refli
CodlfieldsLimired.
Scope: SamadhanCell will redressthe Grievancesrelatedto
1, Establishment
i.
Non -payment of CMPF, Pension, Gratuity, Leave Encashment& other teminal benefits .
ii.
Disparityin promotion, disputein increment
iii.
Transferand posting ofenployee.
Claim ofcompassionateappoininent, paymentofthe termiral duesofthe deceased
ir'.
en'lployeepayable to the nominee / dependent.
v.
Fanily dispute / issues related to emerging o11compassionaleappointment between
employeeand his mothe! / brother/sisterfor maintenance.
viTermination.
2. Busincss
1. Keru1oOI Earnestmoney
ii.
ReftuldofSecudty Money
iii.
Non-bookingofcoal.
3, Land Acquisition
Enployment againstlald.
i.
ii.
iii.
Co!np!!!4lj94sllq4!L
Rehabilitatioi & Settlemefi.
4. Medical
i. Nonpayn]errt
ofmedicalreimbursement
ofbills.
5. LrV
i.
Complaints agailis1lo4-repair ofcompany quader.sajld office maintenar]ce.
6. Finance
7. Misc / Others : Any other gdevance& abeyancebrouglit to the notice ofthe SamadhanCell.
Plocedures:
) SanadhaaCell wiii works like a Single Vy'indowsSystem.
> Conlplaintsarc rcceivedeilher in w ting or tluough toll free oo.
> Ail grievance
rcceivedarerecordedill a Registerwith Sl.No. & acl(r1owledged
withil 3days.
> Respective
HOD is idolmed overphonetegardingrecaiptof complain.
aleto be.redressed
! All grievances
withiljQlfusald iflorger periodjs involved,thecomplaina.nt
hasto be infomredtlnoughan interirnreply within60 Aaysindicatingtheleasonfor delayald
additionaltimerequiredfor final redressal.
> Lettersentto theHOD with stipulationoftime for Redlessal
of grievance.
) Reninderwill be sert il] caseofnol-receiptofrcsponse.
deptt.hasto beexamined
alrdif fouudsatisfactory
) ReplyreceivedAomconcerned
will be
to
the
complainant.
intimated
replythecaseis retumedto theconcerned
HOD throughDilector
> I11caseofno[-satisfactory
(Persomel)for re-examination
ofthe case.
the rcasonthereofl'lasto be statedandexplaincdto thecomplairalt.
> ifthe replyis negative,
Proceduresit Area / Units Level :
thatwill co-ordinate
redressal
> EachArea/ u t shouldnominatea nodalofficerfor Grievance
with Samadhan
Cell HQ.
r.eceived
at Area/ Ulits shouldbeacknowledged
at AIea/ Urits level.
F Grievances
> Nodal officer at Areafui]it will examinethe grievaDcereceivedal1dredlesssuchgdevances
within the sjipd4g4 time fi:ameand comlrunicatethe actio{ takento the SamadhanCell, HQ
for record
resolvedat Arealevelwill be intirnatedto complainant.
Grievances
Cell HQ.
Uuesolvedgrievalcesat Area/ Udt levelwill be foruardedto Samadhau
A montblyrepofi in FomratA al1dB on the GlievanceRedressallwill be submittedby
respectiveArea / Units to the SanadhanCell, HQ by the enrLaqevetlrnonth (AnnexrueA)