Travelour Backyard www.travelourbackyard.com REPORT CRIME ANONYMOUSLY 1-800-222-TIPS www.valleytips.ca The Region’s Business Media. More than 3,400 Subscribers. Issue No. 151 Published by: Ottawa Valley Business Group January 20, 2015 History Versus The Homeowners Braeside Quarry OMB hearing to start in March By: Jennifer Layman jenn@ovbusiness.com This March, the Ontario Municipal Board is finally going to decide whether Miller Paving can expand its Braeside Quarry or not. In February 2014, OMB official Helen Jackson set the start of the hearing date as March 2, 2015 and anticipated it would take four weeks. That time, nearly a year later, is finally here. The decision seems to be equally divided in terms of whether the expansion should be granted or not. The Province of Ontario has made it clear that aggregate resources are to be protected, and these opportunities usually exist in rural areas. But, several other government agencies have raised objections in terms of water quality issues and the protection of a dry wetland and natural environment features. And then there’s the issue of nuisance, which has already been decided in favour of objecting abutting property owners. According to a report by Aggregate extraction has occurred on the site since the 1940s. This predates the majority of teh dwellings and lots surrounding the property. - REPORT OF BRUCE HOWARTH, COUNTY OF RENFREW PLANNER ON THE BRAESIDE QUARRY County of Renfrew Planner, Bruce Howarth, aggregate extraction has occurred on the site since the 1940s. This predates the majority of the dwellings and lots surrounding the property, which seemed to develop in two distinct periods of time. Several lots were created in 1978, and the second period of time is from 1984-1989 which is when the majority of new lot creation occurred. Here’s how it has all played out to this point. A Brief History In December 2007, Miller Paving submitted applications to expand the quarry and add an Pembroke &Area AIRPORT T 46 Years in Aviation. www.flycyta.ca info@flycyta.ca Phone: 613-687-5300 asphalt plant to permitted uses. The existing licenced quarry is 29.7 hectares. The expansion would add 103 hectares, bringing the combined area under licence to 132.7 hectares. The entire site is designated Mineral Aggregate Resource Area in the McNab/ Braeside Official Plan. The existing quarry is zoned Extractive Industrial. Permitted uses include a concrete manufacturing plant, extractive industrial facility, gravel pit and quarry. The area proposed to be expanded is zoned Extractive Industrial Reserve, which protects lands for possible extractive use. The Miller report states that “no un- acceptable impacts from quarry expansion and the addition of plants are expected.” In 2009, the Township of McNab/Braeside granted Miller Paving the operation of a temporary asphalt plant. In 2010, a group of residents launched a civil lawsuit against Miller Paving, claiming to have suffered adverse effects from the temporary asphalt plant at the Braeside Quarry. The neighbours said they experienced “health symptoms from the emissions.” The action was slated for trial in August/September 2011. In November 2011, the judge found Miller Paving guilty of negligence and ordered costs of just under $15,000. Miller Paving appealed that decision. The appeal was slated to be heard in 2013. Council passed Bylaw 201331 on June 18, 2013. The bylaw granted Miller Paving the area they requested for the expansion, expanding to within 150 metres of residents’ property lines. Continued on Page 3 Please help us grow! Business Operations Survey The Pembroke & Area Airport has retained The Loomex Group to prepare an Economic Impact Study as a first step in the growth of the airport. As a local business or organization, we are asking you to complete a 10-question survey to help us with this project. Survey available with this link or by visiting: www.flycyta.ca January 20, 2015 Ottawa Valley Business (OVB) is a twicemonthly publication covering business news and events throughout Renfrew, Lanark and Pontiac counties and the surrounding areas. OVB is published by the Ottawa Valley Business group. WHO READS US: OVB is delivered via email to more than 3,400 businesses, government agencies and organizations. HOW TO SUBSCRIBE: Subscriptions are free. Email us at admin@ovbusiness.com to subscribe at www.ovbusiness.com/subscribe. ADVERTISING: OVB’s target audience are employers and employees. Advertising is available from 1/8 page to full page, plus online. See www.ovbusiness.com/advertising for more information. CONTENT & SUBMISSIONS: News, article ideas, employee news, business events, tenders and letters to the editor are welcomed. Content will be edited to fit the space available. Submissions must have to impact the business community to be considered. CONTACT US: Publisher..........................Jennifer Layman Advertising............................Kallie Papkie Email..................admin@ovbusiness.com Phone.................................613-732-7774 Online....................www.ovbusiness.com 2113 Petawawa Boulevard, Pembroke, Ontario K8A 7G8 SOCIAL MEDIA: www.facebook.com/OVBusiness @JennLayman (Twitter) February 3, 2015 Regular Edition of OVB Deadline: January 28 ----February 17, 2015 Regular Edition of OVB Deadline: February 11 ----March 3, 2015 Regular Edition of OVB Deadline: February 25 ----March 17, 2015 Regular Edition of OVB Deadline: March 11 Ottawa Valley Business Events January 22, 2015 Infrastructure Health & Safety Association (IHSA) Construction Health and Safety Rep – Part 1 Certification. Five Day Course (Jan 29, Feb 5, Feb 12 & Feb 19, 2015). Ottawa. 8:30am. Register by calling 905-625-8998 or info@ihsa.ca January 23, 2015 Infrastructure Health & Safety Association (IHSA) Occupational Health and Safety Act. Half day seminar. Ottawa. 8:30am. Register by calling 905-6258998 or info@ihsa.ca January 28, 2015 Infrastructure Health & Safety Association (IHSA) Working at Heights – Fundamentals of Fall Prevention. One day course. Ottawa. 8:30am. Call 905-6258998 or info@ihsa.ca January 29, 2015 Proposals for Renfrew County United Way funding are due by 4:00pm. Maximum of two proposals per charity. Application forms available at: www. renfrewcountyunitedway.ca or by calling 613-735-0436. January 29-30, 2015 Tyerman & Daughters Rural Outreach Employment Services and Homespin present Help For Business Owners: Social Media Clinic for business owners in Barry’s Bay. Facebook, Pinterest, Google+, Twitter, LinkedIN and Instagram for businesses. $45. Call 613-756-8079 to register. January 30, 2015 Infrastructure Health & Safety Association (IHSA) Traffic Control – Temporary Work Zones. One day course. Ottawa. 8:30am. Register by calling 905-6258998 or info@ihsa.ca January 31, 2015 Upper Ottawa Valley Chamber of Commerce Business Achievement Awards Gala. For tickets, call the Chamber office at 613732-1492 or email manager@ uovchamber.com February 3, 2015 Quickbooks Training. One full day of personalized hands-on training using Quickbooks Meetings Events Guide & FROM SMALL MEETINGS TO LARGE SCALE EVENTS Looking to hold your event or meeting in the Ottawa Valley? Download our free Meetings and Events Guide for the region. www.travelourbackyard.com www.ovbusiness.com Page 2 accounting software. Small Business Advisory Centre, 91 Cornelia Street West in Smiths Falls. 8:30am-5:00pm. Speaker is Accountapotamus Inc. $197 plus HST includes lunch. Phone: 613-283-7002 x108 or smallbusiness@smallbizcentre.ca February 3, 2015 Infrastructure Health & Safety Association (IHSA) Construction Health and Safety Rep – Part 1 Certification. Five Day Course (Feb 10, Feb 17, Feb 24 & Mar 3, 2015). Ottawa. 8:30am. Register by calling 905-625-8998 or info@ihsa.ca February 5, 2015 Infrastructure Health & Safety Association (IHSA) Occupational Health and Safety Act and Industrial Regulations. One day seminar. Ottawa. 8:30am. Register by calling 905-625-8998 or info@ihsa.ca February 6, 2015 Infrastructure Health & Safety Association (IHSA) Asbestos Work in Construction Hazard Awareness. Half day seminar. Ottawa. 8:30am. Call 905-6258998 or info@ihsa.ca February 9, 2015 Infrastructure Health & Safety Association (IHSA) Working at Heights – Fundamentals of Fall Prevention. One day course. Ottawa. 8:30am. Call 905-6258998 or info@ihsa.ca February 9-12, 2015 Ontario Grower Pesticide Safety Course. Online course. Manuals available at M&R Feeds Micksburg location. www.opep.ca February 12, 2015 Infrastructure Health & Safety Association (IHSA) Canada Labour Code Part 2. One day seminar. Ottawa. 8:30am. Register by calling 905-625-8998 or info@ihsa.ca February 13, 2015 Construction Health and Safety Basic. Home Study Exam. Half Day. Ottawa. 8:30am. Register by calling 905-625-8998 or info@ihsa.ca February 13, 2015 Construction Health and Safety Rep. Home Study Exam. Half Day. Ottawa. 8:30am. Register by calling 905-625-8998 or info@ihsa.ca ----Send your business events to us for free inclusion in this section. admin@ovbusiness.com January 20, 2015 Ottawa Valley Business Group Page 3 Miller Paving Quarry Issue Continued Hearing set to begin March 2, 2015 in McNab/Braeside Continued from Page 1 Council did not grant Miller’s request for a permanent asphalt plant. On July 8, 2013, FACT-MB Inc. filed an appeal to the Ontario Municipal Board of By-Law 2013-31. It was also appealed by John Kerr and David Simek, property owners affected on the Golf Club Road. In their press release announcing the appeal, FACT-MB stated that “The distance for a Class III industry to a sensitive land use such as a residential property is to be 300 metres to the property line of that sensitive use. But this By-Law allows the distance to be measured from the house of the sensitive land use, not the property line.” On August 15, 2013, the judgment against Miller Paving for nuisance, trespass and negligence, which Miller Paving had appealed, was upheld. As of November 2013, the FACT-MB group is being represented by the Canadian Environmental Law Association (CELA) who is taking their case on a pro-bono basis. On January 29, 2014, a prehearing conference was held in the McNab/Braeside council chambers. Besides those residents appealing By-Law 2013-31, Miller appealed the ByLaw so they could have standing at the hearing and also appealed council’s decision not to allow them to install a permanent asphalt plant in the Braeside Quarry. The hearing date was set for March 2, 2015. The OMB Hearing is open to the public. It will be held at the council chambers during the day, and may move to a larger venue in the evening to accommodate additional people in the audience if that proves to be the case. Most Burdensome Regulations: CFIB What businesses find causes the most “red tape” with government In honour of Red Tape month, the Canadian Federation of Independent Business (CFIB) has compiled a list of the most burdensome regulations for federal, provincial and municipal governments. These are the results of their survey: Most Burdensome Canadian Federal Regulations 66% - GST, HST 63% - Payroll taxes (CPP, EI) 59% - Income taxes 39% - Record of employment 26% - Statistics Canada 22% - Registration and reporting 19% - Border and trade rules 11% - Environment 10% - Transport 9% - Selling to government 5% - Immigration/citizenship 4% - Agriculture 2% - Other 1% - Fisheries Most Burdensome Canadian Provincial Regulations 61% - Worker’s compensation 58% - PST, HST 41% - Employment standards 29% - Registration and reporting 24% - Financial 21% - Other tax compliance 15% - Environment 12% - Health permits/inspections 10% - Selling to government 6% - Consumer protection 5% - Food/restaurant inspections 5% - Other 4% - Liquor and tobacco Most Burdensome Canadian Municipal Regulations 52% - Property and business tax 41% - Building/reno permits 27% - Property assessment 22% - Business licensing 22% - Land use development 21% - Sign by-laws 18% - Garbage and recycling 13% - Selling to government 12% - Parking by-laws 8% - Sewage and air emissions 5% - Other Winter’s Here! Need a sled check-up? Need some additional accessories? See us today for all your trail needs. THANK YOU TO OUR INAUGURAL 100 WOMEN WHO RAISED $10,000 TO SUPPORT WOMEN IN THE AREA one hundred women For more information on this campaign and other funds we support, visit: www.givingthatgrows.com Donations are welcomed towards a fund or in general support. WE LOOK FORWARD TO CONTINUING THIS CAMPAIGN COMMUNITY foundation Pembroke|Petawawa|District C & T ENTERPRIZE MARINE | ATV | SNOWMOBILE Phone: 613-687-9996 | www.marinepros.ca January 20, 2015 Ottawa Valley Business Page 4 Business News Around The Valley On The Move Sadie Barnett Sadie Barnett has left Integrated Health Centre to move to Alberta and join her partner. Sadie will be continuing her education and her career in health and fitness. Katrina McEwen Katrina McEwen is the new Fitness Manager and Rehabilitation Specialist at Integrated Health Centre. McEwen is a graduate of Kinesiology at Laurentian University and is returning to Pembroke with her husband to begin her position with Integrated Health. Dr. Keith MacLellan Dr. Keith MacLellan has been awarded the Order of Canada. The Pontiac doctor is being recognized for his contributions in advancing rural medicine in Canada, and is a founder of the Society of Rural Physicians of Canada. Julie Huckabone Julie Huckabone is the new Vice-Principal at Bishop Smith Catholic High School in Pembroke. Huckabone has been the acting Vice Principal since last Fall and as the successful applicant for the permanent position. Jean Belec Jean Belec, a Deputy Fire Chief with the Town of Petawawa, will be officially retiring on March 31, 2015. Belec has been the Deputy Chief for 10 years, and has been part of the fire department for 21 years. Tracy Cherry (Lapenskie) Tracy Cherry (Lapenskie) has resigned from the Township of Killaloe, Hagarty and Richards. Cherry was the Administrative Assistant. ----Send your people news to: admin@ovbusiness.com New Business in Renfrew Xsite Enterprises Inc. based in Carleton Place has expanded its operations to Renfrew. They have located in the former Fulton Excavating garages at 510 Lisgar Avenue. Xsite is owned by Chris McNamara who had been looking to establish a base of operations west of Carleton Place. Xsite offers CCTV and related services. They can be reached at 613-621-0020. Diner Owner Rants in Killaloe Dan’s Diner in Killaloe is now officially closed. The business was owned by Dan Praks. In a letter posted on his restaurant door, Praks thanked his customers for their support before continuing. “The economic climate in Killaloe and surrounding area since 2008 has made operating a small independent business difficult. Those in need of jobs either relocated or commute to work on a daily basis thus shrinking the customer base in our small town. Continuing increases in utility prices, food prices, fuel prices (until recently), property Latest Issue Now Available! Ask for copies for your workplace. HealthMatters Subscribe for Free! An easy way to be current with local business news. Ottawa Valley BUSINESS www.ovbusiness.com/subscribe tax increase have carved away everyone’s ability to enjoy life. We therefore pass the torch to the Walmarts and Tim Hortons of the world.” Liberal Party Has Five Options The Liberal Party has yet to put forth a candidate to take on incumbent MP Cheryl Gallant. So far, five names are being discussed. They include: Danny Janke, Jeff Lehoux, Brendan Edge, Rob Boileau and Jacob St.John. The next federal election will be October 19, 2015. Cheryl Gallant has indicated her intention to seek re-election. Restaurant Opens in Renfrew Near the end of 2014, the Town of Renfrew welcomed A&W Restaurant on O’Brien Road, near Canadian Tire. This is the second A&W restaurant in Renfrew County, with the other being in Pembroke, while others are planned for Arnprior and Petawawa in the next few years. A&W is the second largest fastfood burger chain in Canada with 800 franchises. Phone: 613-732-7774 behealthy@ovhealth.ca New for this issue... we are sending a copy to every business in Renfrew County! Fitness Centre in Phoenix Centre Laurie Johnson has opened Elevate - Youth Fitness Studio in Downtown Pembroke. Johnson is the mother of Krista Johnson, who passed away from a cycling accident. Elevate is located inside the Phoenix Centre at 130 Pembroke Street West. The business can be reached by calling 613-401-1104. CNL Settles With Union An agreement has been signed between Canada and the United States with regards to Canadian Nuclear Laboratories (CNL), formerly AECL. The agreement will increase collaboration in the area of civilian nuclear energy research and development. The parties involved include the U.S. Department of Energy, the Department of Natural Resources of Canada and Atomic Energy of Canada Limited (AECL). The agreement provides for technical areas of collaboration in nuclear safety, reactor lifetime management, advanced reactor technologies, nuclear materials and fuels, modeling and simulation, and used fuel recycling and disposition technologies. Government Gives $55 Million To CNL The federal government has invested $55 million into upgrading the capacity for science and technology at Canadian Nuclear Laboratories (CNL), formerly known as AECL. The investment of $55 million will enable state-of-the-art facilities to house unique equipment for conducting research and development in hydrogen-based energy production, storage and safety. Canada’s nuclear industry accounts for 30,000 jobs, including almost 3,000 employees at CNL in Chalk River. Nuclear power generates almost 15% of Canada’s non-emitting electricity, including more than half the electricity supply in Ontario. New Owners Grandma’s Pantry in Killaloe is under new ownership. Melissa and Brook Tremback have taken over the business and held their grand opening January 6, 2015. Continued on Page 5 January 20, 2015 Ottawa Valley Business Page 5 Business News Around The Valley Beaver Tails In Barry’s Bay The famous Killaloe-established BeaverTails is going to be available during the winter in Barry’s Bay. The temporary location will be at Charlie D’s, which is closed for the season. The food truck for BeaverTails will be operated on weekends and run by Jason Marlow, who owns Algonquin Bound Outfitters. Doctor Recruitment Committee To Fold The Upper Ottawa Valley Recruitment Committee will pause operations following 2015 due to having successfully recruited 11 doctors. The City of Pembroke is joining the Town of Petawawa and is leaving the Recruitment Committee at the end of this year. Craft Brewery to Open in Pakenham The Town of Mississippi Mills is welcoming a new brewery. Cartwright Springs Brewery is near completion. The business is owned by Andre Rieux who hopes to be making craft beer available by the Spring. Warton’s Contract Renewed After a tumultuous fall season, the group of owners of Festival Hall have extended the contract of current director, Rick Wharton. The contract has been extended until July. In the meantime, the owner’s group will tender out the position. ESL Courses English as a Second Language (ESL) training for adults is available in Pembroke, Petawawa and Deep River through the Continuing Education program with the Renfrew County District School Board. The program is free. Contact Melissa Friske for more information: Phone: 613-7328740 or friskem@rcdsb.on.ca Local Farmers Earn Master Breeder Shields Six families in Eastern Ontario have earned their Master Breeder shields, including families from Renfrew and Lanark Counties. Master Breeder status recognizes farms for the best ratios on high-ranking breeding cows in productions, conformation, reproduction, health, and longev- ity. The shields are awarded by Holstein Canada. Gouldhaven Farms of Foresters Falls is a farm operated by Barry and Vera Gould and their sons, Jason and Scott. They milk 50 cows and the lineage of four cows is what makes them unique. This is their first time as a Master Breeder. Lillbri Holsteins, owned by Lillian and Brian Drummond of Almonte, are also Master Breeder this year. They have a closed herd of 30 milking cows which have descended from basically two lines of cows. Other Master Breeders in Eastern Ontario include Heiwa Farms (80 cows) St-Albert, Signature Holsteins of Morrisburg, Riskinbrook Holsteins of Norwood and Ferme Lavigne of Ste. Anne de Prescott. ----Send your local news to: admin@ovbusiness.com BUSINESS BISTRO Monday, January 26th 6:30pm-9:00pm Frisco’s Restaurant 76 Bonnechere Street West, Eganville FREE NETWORKING EVENT RSVP to Jackie Stott at 613-735-0091 jstott@countyofrenfrew.on.ca Easy. Inexpensive. Proven. Make hiring easier in 2015 by posting with us. Individual postings are $75 plus HST. Posting is online for 60 days. Posting packages are available: $699 - 10 postings $1,499 - 25 postings $2,599 - 50 postings Need help writing your job ad? We can help! We’ve helped write many job ads to give applicants the best impression of your company. From entry level to professional level positions - OVJobs.ca is your recruiting tool. We average over 3,000 views a day to the website. That’s excellent exposure for your job posting, and your business. ovjobs.ca Phone: 613-732-7774 | employers@ovjobs.ca January 20, 2015 Ottawa Valley Business UOV Chamber Names Awards Finalists The Upper Ottawa Valley Chamber of Commerce has announced the finalists for the 11th Annual Business Achievement Awards. Nominees are: Small Business of the Year Blossoms Pembroke, Pembroke Tile Carpet & Drapery, The Epic Café and Valley Automotive Large Business of the Year Canadian Tire, KI Pembroke North Renfrew Long Term Care Community Ambassador Jamie Bramburger, Lyn Smith and Paul Tremblay Agri-Business Forest Lea Stables, Rainbow Heritage Garden and M & R Feeds and Farm Supply Professional Services Active Chiropractic, Phoenix Centre and Valley Naturopath Hospitality Award Best Western Pembroke Inn, Bistro 900, The Epic Café and Nook Creperie New Business Madameek, Maurices and Valley Naturopath. a Not-For-Profit/Community Organization Community Living Upper Ottawa Valley, Festival Hall Centre For the Arts, Valley Artisans’ Co-op, Pembroke Public Library and St. Joseph’s Food Bank The Lifetime Business Achievement Award will also be awarded to Izett McBride and Gail Richardson, both of whom are well-known in the area and have held the president’s position with the Chamber of Commerce. Doors open at 6:00pm. Hors d’oeuvres catered by Ullrich’s are served at 6:30pm with a cash bar of wine and beer. There will be no dinner. The awards presentation begins at 7:30pm and will include a comedy show featuring four comics, including Festival Hall director, Rick Wharton. The presenting sponsor is Canadian Nuclear Laboratories. The Gala will be held January 31, 2015 at Festival Hall. Tickets are $50 and can be purchased by calling the Chamber office. lifestyle you can work with Jobs Eastern Ontario easternontariojobs.com Get your job opportunity in front of an Eastern Ontario audience. Book with us! work@easternontariojobs.com www.EasternOntarioJobs.com Page 6 Extra Business News Underground Economy A new Underground Economy Advisory Committee has been formed to look at home renovators in Canada. Key industry stakeholders, many connected to home renovations, will help the Canada Revenue Agency track down individuals working without reporting their earnings or remitting taxes. New Regulations In Effect The Ontario Ministry of Labour has added new regulations that will require employers to make sure workers and supervisors complete basic occupational health and safety training and awareness programs. Apprentice Loan Program The federal government has launched the Canada Apprentice Loan to tackle the skilled trades labour shortage. Apprentices registered in a Red Seal trade apprenticeship can apply for interest-free loans of up to $4,000 per period of technical training. Interest charges and repayment of the Canada Apprentice Loan will not begin until after loan recipients complete or terminate their training program. 26,000 apprentices per year are expected to apply for over $100 million in loans. The estimated net cost of these loans to the Government would be $25.2 million over two years and $15.2 million per year ongoing. Visit: www.esdc.gc.ca Target To Close in Canada Target will close operations in Canada and the country will lose 17,600 jobs. The company has been in Canada for less than two years and operated 133 stores. CEO Brian Cornell said that the company was unable to find a scenario that would see Target become profitable until 2012. Alberta Headed To Recession? The Conference Board of Canada has said that Alberta is headed for a recession in 2015 if oil prices continue to fall. Several oil companies have announced cuts in spending and predict that if oil prices are still falling in the summer, when drilling season begins, there could be significant financial consequences. This Is An Employer Issue. If you have an employee who is struggling with issues that are distracting them for their work, you are losing productivity. Being a member of Valley EFAP allows your employees to access unlimited counselling services, and to return to full productivity levels. www.valleyefap.com Phone: 613-735-2116 | info@valleyefap.com 84 Isabella Street, Pembroke January 20, 2015 Ottawa Valley Business Page 7 Book Club: Change Your Space, Change Your Culture How engaging workspace lead to transformation and growth It’s A Fact E-Commerce in Canada (2012) E-Commerce is the purchase of goods and services over the internet ----- $7.7 billion E-commerce sales by retailers in 2012 $6.6 billion E-commerce sales by retailers in 2011 1.5% Percentage of total retail sales that occur via e-commerce 5.2% Percentage of total retail sales that occur via e-commerce in the U.S. 16.3% Growth of e-commerce sales from 2011 to 2012 2.9% Growth of retail trade sales from 2011 to 2012 40.2% Total e-commerce sales for electronic shopping and mail-order houses By: Rex Miller, Mabel Casey and Mark Konchar Change Your Space, Change Your Culture is a guide to transforming business by rethinking the workplace. Written by a team of trail-blazing leaders, this book reveals the secrets of companies that discovered the power of culture and space. This insightful guide reveals what companies lose by viewing office space as something to manage or minimize. With practical tips and implementation details, the book helps the reader see that the workspace is, in fact, a crucial driver of productivity and morale. Change Your Space, Change Your Culture was born out of recent studies that expose truly outrageous “Oh, my God” realities: 1) More than 70% of the workforce either hates their job or are just going through the motions. 2) Half of all office space is wasted. Those shattering facts exist because office space is generally regarded as “overhead” or “sunk cost.” Most buildings today clearly communicate the low priority placed on people-friendly design. Poor workforce engagement is baked into the culture. This book provides guidance on turning this around, by rethinking and reshaping space to align with the way people work. Specifically, this book moves from the high-altitude view down to the details on how to: a) Discover the fastest, easiest and most cost-effective way to shift culture b) Add square footage by using space more effectively c) Boost employee engagement and vitality by the creative use of space d) Learn how space can become a powerful productivity tool We all know that design, space, and flow have a powerful effect on the human psyche. Our homes, museums, sports arenas, places of worship, and even airport terminals reveal that. Environment can inspire dread or enthusiasm, distraction or focus, collaboration or isolation. That’s why the office must be designed to inspire the desired culture and workflow – if it’s not properly designed, no program, training or rules will be effective over time. Change Your Space, Change Your Culture is the practical guide to office space, the foundation of an engaging culture. 35.1% Total e-commerce sales for motor vehicle and parts dealers 7.1% Total e-commerce sales for electronics and appliance stores 4.5% Total e-commerce sales for clothing and clothing accessories stores 2.6% Total e-commerce sales for sporting goods and hobby stores (including book stores) 10.6% Total e-commerce sales for other retailers Wisdom Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. - Martin Oliver There are no traffic jams along the extra mile. - Roger Staubach Customer service is not a department, it’s everyone’s job. - Anonymous The purpose of a business is to create a customer who creates customers. - Shiv Singh Source: Statistics Canada January 20, 2015 Ottawa Valley Business Page 8 Tender Results Around The Region Replace Heaters in Various Locations. Defence Construction Canada. Awarded to VCI Controls (Toronto) in the amount of $32,000. Install Flow Bench at Building CC-102. Defence Construction Canada. Awarded to B.J. Hass Plumbing & Heating (Cobden) in the amount of $110,924. Supply and Install Air Exchangers. Defence Construction Canada. Awarded to Brendon Mackay Plumbing (Pembroke) in the amount of $124,629. PW-2014-02 Double Surface Treatment - Rahns Road & Lubitz Road. Township of Laurentian Valley. Smiths Const. - $103,950.00 Greenwood Paving - $98,658.00 RFQ-PRD-14-03 Municipal Tree Watering. Petawawa. CC Construction - $935.00 Custom Irrigation - $1,024.26 H&H Construction - $1,050.00 Todd’s Tractor - $1,409.00 Eden Landscaping - $1,910.00 Awarded to H&H Construction (lowest acceptable bid.) PW-08-201 Supply and Placement of Hot Mix Asphalt. Town of Petawawa. H&H Construction - $24,100.00 Greenwood Paving - $37,000.00 Smiths Const. - $33,900.00 Awarded to H&H Construction. 14-22 Gravel Tender. Town of Mississippi Mills. Thomas Cavanagh - $292,387.50 West Carleton - $414,427.00 PW-07-2014 Supply of Winter Sand. Town of Petawawa. G.P. Splinter - $12,582.00 RGT Clouthier - $10,566.00 Eastway - $15,246.00 W.W. Siegel - $10,350.00 Awarded to W.W. Siegel. PW-15-2014 Granular M. Greater Madawaska. Thomas Cavanagh - $103,960 Bonnechere Ex. - $146,900 R.J. Selle - $113,542.40 B.R. Fulton - $158,200 Awarded to Cavanagh. RFQ Beachburg Arena Roof. Whitewater Region. Mr. Roofer - $22,500 Adanac Roofing - $42,500 Irvcon Limited - $51,328 J.G. Fitzgerald - $32,520 Awarded to Mr. Roofer. PW-2014-03 Supply and Stockpile of Screened Winter Sand. Township of Laurentian Valley. W.W. Siegel - $12,180.00 G.P. Splinter - $11,780.00 PW-2014-09 Paving Works Various Locations. Township of Laurentian Valley. H&H Construction - $68,115.00 Greenwood Paving - $68,362.00 Inter City Paving - $85,639.08 Smiths Const. - $92,970.75 PW-18-2014 Equipment Location for Snow Removal. Town of Petawawa. H&H Construction - $12,680.00 RGT Clouthier - $14,120.00 G.P. Splinter - $12,996.00 Do-All - $13,560.00 Awarded to H&H Construction. PW-12-2014 Concrete Works. Town of Petawawa. H&H Construction - $37,764.00 Greenwood Paving - $66,800.00 Awarded to H&H Construction. PW-08-2014 Replacement of Watermain Saddles. Town of Petawawa. Do-All - $84,243.50 H&H Construction - $95,219.89 Ryan’s Maint. - $90,245.00 Awarded to Do-All Construction. Pembroke &Area AIRPORT T We make it possible. Tenders Prequalification of General Contractors ----Supply and Delivery of School Supplies, Toner & Ink Cartridges ----Roadside Ditching ----Hot Mix Patching ----Supply and Place Shoulder Gravel ----Surface Treatment ----Culvert Replacement ----Micro-Surfacing County Roads ----Road Rehabilitation of County Road 24 ----Placement of a Stress Absorbing Membrane Interlayer ----Warm Mix Resurfacing of County Road 10 ----Road Rehabilitation of County Road 19 ----Road Rehabilitation of County Road 8 ----Custodial Services Full listings of tenders, visit: www.ovbusiness.com/tenders Looking for a place to develop your business? Take a look at land lease and build opportunities at the Pembroke & Area Airport. In the middle of Petawawa and just off the Trans Canada Highway and Petawawa Boulevard. Serviced and nonserviced land available. There is no charge to post a tender with Ottawa Valley Business. Email the tender notice you would send to the newspaper and we will publish it free of charge. Let Your Business Fly. Experts in Fire Services Serving the Ottawa Valley Inquire today at: www.flycyta.ca | Phone: 613-687-5300 www.laymanfireandsafety.com January 20, 2015 Ottawa Valley Business Page 9 Fishing: Good For Business Pack the tackle and get a line in the water By: Jennifer Layman jenn@fwdthink.net Marketing takes patience; maybe more than anything else. It’s like fishing - you can sit for hours in a boat with your line cast and catch nothing. Or, you can get a few nibbles. Or, you can land the biggest fish of your life. Whether or not that happens depends a lot on how patient you are with the things you can control, and with the things you cannot control. One thing is for sure, however, you have to have something in the water if you hope to get something out of it. In fishing, you have tackle different lures and bait that work for various types of fish. There are also shallow or deep areas of a lake that tend to be preferred by different species. There are times of year and times of day that can impact your success. And then there is your patience to sit, line in the water, and wait, patiently, to see what you can catch. These are within your control. What you cannot control is how many people have fished in the same spot for the past month. Whether there are other boats on the water, impacting the fishing competition, or just creating noise. You can’t control the weather or the mood the fish are in and inevitably, you cannot control if they bite. Fishing is like marketing - you want to work on what you can control only. It takes a lot of patience to make all the right moves to attract all the right customers and then to sit and wait (in some cases) to see if it works out, or if it doesn’t. The demise of many campaigns has been running out of patience. A business tried one thing one time without luck and gave up. One of the most challenging tests of patience in marketing comes with using the Internet. Whether it is your website, an email campaign or social media, the Internet’s greatest characteristic is its speed. But just because the Internet is fast doesn’t mean people will be. The Internet is a technology, the customer is the person using the technology. People use technology in different ways - knowing how that is will be critical to your success. One of the most challenging aspects of marketing is be- ing patient for its success. The ability to give your plan time to work is as important as the time you have spent creating that plan in the first place. If you get antsy for results and start “doing things” to try and make that happen, you run the risk of taking your plan completely off track. I’ve seen businesses do this - lose patience, do something different than what we planned, and then find themselves lost in how far off-track they have gotten themselves. It’s not fun to sit and wait, but it’s necessary. The good news about being patient is that it makes marketing less stressful. Instead of feeling as if you need a new idea every minute, you can feel more relaxed that your ideas are finding a way to work for you. Good marketing is good stress reduction technique. Some might same the same of fishing. Of course it starts with getting the boat onto the water. “Opportunities are everywhere and so you must always let your hook be hanging. When you least expect it, a great fish will swim by.” Og Mandino Jennifer is the owner of Forward Thinking Marketing Agency. Her column appears every issue. Ideas That Work. forwardthinking MARKETING AGENCY www.fwdthink.net | Phone: 613-732-7774 | jenn@fwdthink.net Tech Trade App: HP ePrint Cost: Free Available: Android, BlackBerry, and iPhone ----Need to print a document from your smartphone? The HP ePrint App can help, even if you are not near your printer. 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