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Installing and Configuring
HERMES SoftLab Oracle Siebel
CRM/Oracle BI Smart Plug-in for HP
Software on Windows
Quick Reference
HERMES SoftLab d.o.o.
Installation and Configuration Overview
Preparing the
Environment
Installing on the HPOM
Management Server
Configuring on the HPOM
Management Server
- SPI for Siebel Hardware and Software Requirements
- Prepare the Siebel Environment
- Set Up Managed Nodes
- Obtain Installation Packages
- Install SPI for Siebel on the HPOM Management Server
- Configure the HPOM Management Server
Deploying on the
Managed Nodes
- Deploy Instrumentation on the Managed Nodes
- Install SPI for Siebel on the Managed Nodes
Licensing
- Deploy the Licensing Policy on Managed Nodes
- Generate License Request File
- Obtain License Activation File
- Merge and Deploy the License Files
Verifying the Installation
and Configuration
Installing Reports
- Verify the Installation
- Verify the Configuration
- Verify Licensing
- Install Reports
Preparing the
Environment
•
•
•
•
- SPI for Siebel Hardware and Software Requirements
- Prepare the Siebel Environment
- Set Up Managed Nodes
- Obtain Installation Packages
SPI for Siebel Hardware and Software Requirements
– For requirements, supported versions and platforms refer to SPI for Siebel
Suported Platforms document.
Prepare the Siebel Environment
– Obtain and prepare all information on your Siebel environment
– Install and run HPOM agents on all preproduction Siebel nodes with the
opcmsg policy (send message)
– Ensure access to the HP Operations Manager management server and all
target nodes, HP Performance Manager (optional), Internet Services
(optional), and Reporter (optional).
– Ensure Siebel Enterprise Applications Server Manager and odbcsql
command line tools are working on all target nodes
Set Up Managed Nodes (for details, refer to SPI for Siebel Installation
and Configuration Guide)
Siebel servers are added as managed nodes to the HPOM.
Obtain Installation Packages
– SPIforSiebel_XX.XX.exe*
– SPIforSiebel-Reports_XX.XX.exe* (part of the SPI for Siebel installation
package)
Note:* XX.XX is the version of the package, for example, 03.20
Installing the HPOM
Management Server
- Install SPI for Siebel on the HPOM Management Server
During the installation, all HP Operations Manager processes must be “up and running”.
1.
2.
3.
4.
Login to your Windows computer where the HPOM for Windows management server is installed
as the user with administrator permissions.
Run the SPIforSiebel_XX.XX.exe * self-extracting package. The SPI for Siebel Setup Wizard
opens.
Follow the wizard to install SPI for Siebel.
After the installation has completed successfully, start HPOM administrator GUI (management
console) and check that SPI for Siebel group was added to tools and policy groups.
Note:* XX.XX is the version of the package, for example, 03.20
Configuring the HPOM
Management Server
- Configure the HPOM Management Server
Configuration data is stored in the instrumentation folder on the management server
and is copied to the node when deployment on the node is performed.
•
To set up your SPI for Siebel product,
run the SPI for Siebel Configuration
Wizard and supply the required
information (this wizard starts
automatically during the installation)
•
Configure user roles for all users that will
be using the management console
SPI for Siebel installs two new user roles:
–
Siebel administrator
(HP_OVE_ADMINS group)
–
Siebel operator
(HP-OVE-OPERATORS group)
Deploying on the
Managed Nodes
- Deploy Instrumentation on the Managed Nodes
- Install SPI for Siebel on the Managed Nodes
Siebel servers are added as managed nodes to the HOM.
When deploying instrumentation on the nodes, make sure that all Siebel services are running (for
example, Gateway service, Siebel Server services, and so on).
•
Deploy Instrumentation
1. From the HPOM GUI, select Nodes, and then right-click a node or a node group.
In the menu select All Tasks, and then Deploy Instrumentation.
2. In the Deploy Instrumentation window, select the SPI for Siebel and SPI Data
Collector options and click OK to deploy the instrumentation.
•
Install SPI for Siebel
1. Expand the SPI for Siebel/SIEBSPI-Maintenance/SIEBSPIInstallation/SIEBSPI-Windows Nodes or SPI for Siebel/SIEBSPIMaintenance/SIEBSPI-Installation/SIEBSPI-UN*X Nodes tools group and
run the Install WIN or Install UN*X tool.
Licensing
•
•
- Deploy the Licensing Policy on Managed Nodes
- Generate License Request File
- Obtain License Activation File
- Merge and Deploy the License Files
Deploy the Licensing Policy on Managed Nodes
1. Start the HPOM Console and log in as an HPOM Administrator.
2. In the Policy groups, expand SPI for Siebel/SIEBSPI-Siebel Business
Applications/SIEBSPI-Siebel *.*.*/SIEBSPI-Internal group, and then deploy
the SIEBSPI_LICENSE_OPC_MSG policy on all managed nodes
3. Deploy instrumentation SPI for Siebel on all Siebel nodes. Note that this step might
already be performed as part of the SPI for Siebel installation.
Generate the License Request File
1. In the HPOM Console, go to the SPI for Siebel/SIEBSPI-Maintenance/SIEBSPILicensing/SIEBSPI- {UN*X|Windows} Nodes tools group.
2. Run the Clear License Request File tool to clear the siebspi_license_requests.dat
license request file on the management server.
3. Run the Generate License Request tool on the managed nodes for which you need
licenses. In the Parameters field replace the string “Your Company Name” with the
name of your company.
4. Click Launch to generate the siebspi_license_requests.dat license request file.
The license request file will be created in the HPOM Management Server SPI-Share folder
((usually C:\Program Files\HP OpenView\Data\shared\SPI-Share\siebspi\ if you are
using HPOM/W 7.50 or C:\Program Files\HP\HP BTO Software\Data\shared\SPIShare\siebspi\ if you are using HPOM/W 8.00 or C:\Documents and Settings\All
Users\Application Data\HP\HP BTO Software\shared\SPI-Share\siebspi if you are
using OM/W 8.10) on the management server.
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Licensing
- Deploy the Licensing Policy on Managed Nodes
- Generate License Request File
- Obtain License Activation File
- Merge and Deploy the License Files
•
Obtain License Activation File
1. Upload the license request file using the Licensing Portal ( http://spi.hermessoftlab.com/licensing/ ) or send it by e-mail to the Licensing Department (spilicensing@hermes-softlab.com).
You will receive a license activation file siebspi_licact_new.dat by e-mail.
•
Merge and Deploy the License Files
1. Copy the siebspi_licact_new.dat file to the HPOM Management Server ...\SPIShare\SPI for Siebel folder.
2. In the HPOM Console, run the Merge License Activation Codes tool to merge the
siebspi_licact_new.dat file with the SPI for Siebel license file.
3. Deploy the SPI for Siebel instrumentation on all managed nodes for which you have
requested the licenses.
Licensing tutorial is available at HERMES SoftLab website.
Note that you will be requested to sign in.
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Verifying the Installation
and Configuration
•
Verify the Installation
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- Verify the Installation
- Verify the Configuration
- Verify Licensing
Do you meet
hardware and
software
requirements?
NO
Check software requirements
and install the required software.
NO
Set up managed nodes (refer to
SPI for Siebel Installation and
Configuration Guide).
YES
Are your
Siebel servers
added as
managed
nodes to the
HPOM?
YES
Install SPI for Siebel on the
HPOM management server.
Is SPI for Siebel
group added to
tools and policy
groups in HPOM
administrator GUI?
YES
Proceed with
Verifying the Configuration.
NO
For solution refer to chapter
Troubleshooting in the SPI for
Siebel Installation and
Configuration Guide, or reinstall
the product.
Verifying the Installation
and Configuration
•
Verify Licensing
3/3
- Verify the Installation
- Verify the Configuration
- Verify Licensing
Is the licensing
policy deployed on
all nodes?
Check the HPOM Agent
configuration. Try to deploy a
native HPOM policy on the node.
NO
YES
Is the
siebspi_license_requests.dat
file located in the HPOM
Management Server SPIShare folder?
NO
In the message browser find the
licensing message. The
message contains the error
description and proposed
solution.
NO
Verify that you received the file
and copy it to the HPOM
Management Server SPI-Share
folder.
YES
Is the license activation file
siebspi_licact_new.dat
located in the HPOM
Management Server SPIShare folder?
YES
Can you use SPI for
Siebel on managed
nodes?
YES
Congratulations! You have
successfully installed the SPI for
Siebel.
NO
Use provided support applications to
troubleshoot the installation. Contact
support at
support-siebspi@hermes-softlab.com
Installing Reports
•
- Install Reports
Install Reports
1. Where HP Reporter is installed, login to your Windows machine as the user with
administrator permissions.
2. Run the SPIforSiebel-Reports_xx.xx.exe package, located in the C:\Program
Files\HP OpenView\Data\shared\SPI-Share\siebspi\reports\ directory (or in
C:\Program Files\HP\HP BTO Software\Data\shared\SPIShare\siebspi\reports, if you are using HPOM for Windows, version 8.0x).
3. In the Select Setup Type window, select one of the following:
4.
–
HPOM for Unix 7.x
–
HPOM for Unix 8.x
–
HPOM for Windows 7.0, 7.1, 7.2
–
HPOM for Windows 7.50
–
HPOM for Windows 8.0 (or higher)
After the installation has completed successfully, start HP Reporter on the Reporter
system and check that SPI for Siebel is listed under Installed Packages (in the File
menu select Configure, then select Report Packages).
You can start using Reports when performance data is collected on the managed
nodes (after at least two days).