1. education
2. school

Date Reported
2/13/2015
2/12/2015
2/12/2015
Time Reported Remedy Ticket
Who Added This
INC000002888481, Lakesha 7:49 AM INC000002889155 Williams
LEA Number
650, 230
Vanessa 11:00 AM INC000002888375 White/Tiffany 821
10:31 PM INC000002887700 Cheri Arthur
620
LEA Name
LEA URL
New Hanover, Cleveland
https://nhcs.powerschool.com/admin clevelandcountyschools.powerschool.com
Clinton City
clinton.powerschool.com/admin
Montgomery
Function
Description
LEP accomodatins
Error when entering LEP : Validation error for field: students.s_nc_studentaccommodations.pupilnumber Value(2479131939) ‐ Value must be less than or equal to 2,147,483,647
Student Accommodations
Delete functionality not working
Document Attachments Feature
Function not working. Attachments student screen has message "This feature is not installed." INC000002885910 Cheri Arthur
All LEAs
all LEAs
All URLs
10:03 AM INC000002885945 Tessa
750
Polk
(picked up ticket 8:17 AM INC000002885609 2/13/15)
2/10/2015
8:33 AM INC000002883933 Mel Conover
2/10/2015
11:40 AM INC000002884412 Gayle Veach
2/10/2015
12:20 PM INC000002884646 Gayle Veach
Normally there are over 2000 students in file, but it is now only pulling 183 and the student appear to be students that have withdrawn prior to this school year, and it should be students who are currently enrolled in the program or have been enrolled this school year.
PMR columns on various screens (Data View, Exceptions) too wide ‐ seems to be a new view on all LEA PMR screens>>in Greene, on their MAC computers ‐ her horizontal scroll bar comes and goes, (MAC issue she believes) ‐ on the Exception reports she can't easily do printscreens with all info because of this, not critical BUT is very helpful to be able to do this
400
Greene
https://gcs.powerschool.com/admin
East Wake Academy
ewa.powerschool.com/admin
600
Charlotte/Mecklenburg
cms.powerschool.com/admin/
55A
Lincoln Charter
lincolncharter.powerschool.com/
School Grade Levels
Start Page is Blank
Grades 9‐12 are missing on the start page.
GPP 2/12: See line 26 for more information on this issue. This issue is now resolved per the above and all grade levels are now correct.
Edit Special Program Enrollment: Path: Start Page > Student Selection > Special Programs > Edit GPP 2/10: They are missing several drop downs here, taking a look now. Special Program Enrollment
Okay this is another issue we did not find in QA so it will need to be Exit Reason drop down box is not populated
resolved and then pushed to QA and then Production. We will work on getting this done this week as soon as possible.
Start screen is blank when customer logs in using Mozilla Firefox. She can see the functions column, but cannot do a student search.
Missing NC Information links
Missing NC information links on student record
2/10/2015
Lakesha 12:31 PM INC000002884570 Williams
This feature is not available at this time.
https://polk.powerschool.com
Cheri Arthur
2/11/2015
Pearson Ticket Number
Using this click path:
Start page>Staff>Select a Staff Member>Security Settings>Applications>Manage School Roles, you can get to the screen that needs to be updated.
Child Nutrion 1509 Linker File
2/11/2015
Pearson Ticket Created?
GPP 2/11: This is correct. We will get this on our list to correct for QA as soon as possible.
The page that has Schoolnet roles needs to be updated. Before the recent upgrade to PS 8.1, the Systems Roles said "Choose ONLY 1" versus "Choose at least 1" ‐‐It should say "ONLY 1".
2/11/2015 945am
Solution
760
Randolph
https://randolphco.powerschool.com
GPP 2/10: Just logged in and the State page is normal for me. Ask them to have other users verify this and and have this user try Chrome or IE, could be a user issue.
GPP 2/12: We will get them fix up today..........As of 2:30pm they are now resolved and these pages are available once more.
Athletics
Military
Awards
Accommodations
Academics
Contacts
EC Data
Graduation Requirements
Migrant Data
Vehicles
Missing NC Information links
Missing NC information links on student record
Cheri Arthur
2/10/2015
2/9/2015
(picked up INC000002885002 ticket 2:21 PM INC000002884219 2/13/15)
INC000002882393
INC000002883754, INC000002882490
8:06 AM INC000002882606 Cheri Arthur
400, 87A
230, 690
Greene
Mountain Island Charter
Cleveland
Pamlico
Cabarrus
Bladen
Clinton
https://gcs.powerschool.com/admin https://mountaindisc
clevelandcountyschools.powerschool.com, pamlico.powerschool.com
https://cabarrus.powerschool.com/admin
https://bladencs.powerschool.com/admin
Athletics
Military
Awards
LEA can't click EC data, they Accommodations
have fatal errors on PMR they Academics
can't fix on student screens, Contacts
can't withdraw MidYear grads EC Data
because they can't update Graduation Requirements
gradutation info
Migrant Data
Vehicles
We are not seeing the NC Information group when selecting a student. (includes the following:
NC Information: Athletics, Awards, Accommodations, Academics, Contacts, EC Data, Graduation Requirements, Migrant Data
All NC custom created student Vehicles, Immigrant
pages* will be removed from the ‘Custom Screens and ****Additionally, in Duplin, Iredell I see the NC Grad screen on both the Custom Screens and Information’ area to the new under the NC Information section (Cheri) ‘NC Information’ section
GPP 2/9: The district has customized the left navigation for students to add new links to to the ACADEMICS section. This update is causing our pages to be displaced as the entire NC Information section is now missing. The district needs to update (fix) or remove this update to resolve this.
GPP 2/10: Cabarrus has reolved their issue we can now see at this time. We have ben given the go ahead to resolve the rest of these for them. The other 4 districts are now working as expected and the errant custom page issue has been cleared for them.
No
No
Date Reported
Time Reported Remedy Ticket
Who Added This
LEA Number
LEA Name
LEA URL
Function
Moore,Randolph, 630, 760, 380, Graham, Rockingham, 790, 770, 530, Richmond, Lee
Cabarrus, Bladen
90
ncmcs.powerschool.com, randolph.powerschool.com,grahamcountyschools.pow Report Card does not print
erschool.com, rock.powerschool.com/admin, richmond.powerschool.com/admin, https://lcs.powerschool.com/admin
https://cabarrus.powerschool.com/admin
2/9/2015
INC000002882381, INC000002882294, INC000002882416, INC000002882546
8:26 AM INC000002882629
2/9/2015
INC000002882423, 8:18 AM INC000002882371 Cheri Arthur
130, 510
Cabarrus, Johnston
https://cabarrus.powerschool.com/admin, https://jcsnc.powerschool.com/admin
2/9/2015
8:18 AM INC000002883376
130
Cabarrus
https://cabarrus.powerschool.com/admin
Description
Solution
Only Instructions print when running RC
Update to fix Transcript and Report card not running is now being tested in Pasquotank dev (ecpps‐dev).
Pearson Ticket Created?
Pearson Ticket Number
GPP 2/9: This is now working on Pasquotank Dev and will be deployed to Production tonight (2/9).
No
No
No
No
not working even when setup
2/9/2015
INC000002882378, 8:51 AM INC000002883519
87A, 132
Mountain Discovery Charter, Kannapolis City, https://mountaindiscovery.powerschool.com/admin, https://kan.powerschool.com/admin/pw.html
SmartSearch
Unable to replicate issue ‐ Homeroom dropdown is FAD
Homeroom drop down list missing
Can't add 504 Accommodations
Can't add a second accomodation/unable to submit on accomodations page
GPP 2/9: This was an expected change, likely not advertised. We do not plan to add the link back to the left navigation as it causes other problems and inconsistencies in different portals. Please ask users to utilize the link in the pop‐out tray which should be found in the mid to upper right sign of ***UPDATE teachers are finding the link under the "white arrow" in PowerTeacher, but link still the screen.
NCEES link missing ‐ school level (most LEAs reporting for not on left navigation side (Cheri)
PowerTeacher only) Iredell‐can't access NCEES at school level (Admin, Teacher) Duplin, Rockingham, Moore,Cabarrus ‐Only PowerTeacher reported 2/9/2015
INC000002882408
INC000002882443
INC000002882471
INC000002882628, INC000002882818,I
NC000002882697
INC000002882698, 8:06 AM INC000002883246 Cheri Arthur
Iredell-Statesville
Duplin - FIXED
Rockingham
Moore, Chapel Hill-Carrboro,
490, 310, 790, Cabarrus
630, 681, 130, Guilford, Mountain Discovery
Charter School
410, 87A
https://iss.powerschool.com/admin
https://duplinschools.powerschool.com/admin
https://rock.powerschool.com/admin
https://ncmcs.powerschool.com/admin,
https://chccs.powerschool.com/admin/pw.html
https://cabarrus.powerschool.com/admin
https://gcsnc.powerschool.com/admin
https://mountaindiscovery.powerschool.com
red slash icon, does not complete ‐ However, this is supposed to run automatically overnight, Are GPP 2/9: Yes as far as I know they can run this.
LEAs still allowed to force the run?
UPDATE ‐ the job can be deleted, but it takes hours to delete. It is not completing when run by GPP 2/11: I am looking into this one as it should not be taking this long. I see this ran on Monday by someone at the school and completed in 7‐
the LEA or by me, Cheri
hours. This was just running now, but Cheri you cancelled it, would have been another good data point! I have found this is a known issue and needs to be verified/tested, but it should be resolved in PS 8.2.x which we are Run Refresh Premier targetting for March or April.
Attendance Views Data ‐ does not complete
GPP 2/12: I ran the Att Views update last night and it finished in just over 2 hours each time. For now I would recommend we ask them to run this after hours if possible or expect longer run times during the day. This issueof the long run time is definitely not normal. We will be testing this on PS8.2 to see if it will help resolve this issue.
2/9/2015
8:51 AM INC000002882519 Cheri Arthur
60D
Lake Norman Charter
https://lnc.powerschool.com/admin
Update to fix Transcript and Report card not running is now being tested in Pasquotank dev (ecpps‐dev).
GPP 2/9: This is now working on Pasquotank Dev and will be deployed to Production tonight (2/9).
2/9/2015
INC000002882519,I
NC000002882655,I
NC000002882756, INC000002882763, INC000002882546
INC000002882466
INC000002882447, INC000002882649,I
NC000002882705, INC000002882480, INC000002883228, INC000002883153, 8:51 AM INC000002883370 https://lnc.powerschool.com/admin
https://lcs.powerschool.com/admin
https://rivermill.powerschool.com/admin
https://carteret.powerschool.com/admin
Lake Norman Charter
https://ecpps.powerschool.com/admin
https://gcsnc.powerschool.com/admin/pw.html
Lee, https://swain.powerschool.com/admin
River Mill, Carteret, Pasquotank, Guilford https://cabarrus.powerschool.com/admin
https://scotland.powerschool.com/admin
Cabarrus , Scotland, https://ncmcs.powerschool.com
60D, 530, 01B, Moore,Clinton, Graystone Day clinton.powerschool.com/admin/
160, 700,410, Charter, Charlotte Learning https://graystone.powerschool.com/admin/
130,630, 821, Academy, Thomas Jefferson charlottelearning.powerschool.com
84B, 60K, 81A, Classical Academy, The North https://tjca.powerschool.com
34H
Carolina Leadership Academy ncleadership.powerschool.com
GPP 2/10: This changes was deployed to Production last night so Transcripts and RC should be working once more.
Transcripts not running
Choose a school, click enrollment summary, click daily headcount view, cannot drill down‐‐‐‐
"An error was detected contacting the server. Please contact customer support if htis continues to occur.
2/9/2015
2/9/2015
INC000002882650
INC000002883213
INC000002885084
INC000002885081
INC000002885171, INC000002885843
INC000002885097, INC000002883651
INC000002887043 , 9:36 AM INC000002886755
8:24 AM INC000002882432
360, 180, 350, 790, 870, 980, 260, 490, 300, 390
630
Gaston, Catawba, Franklin, Rockingham, Swain, Wilson, Cumberland, Iredell‐
Statesville, Davie, Granville
Moore
https://gaston.powerschool.com/admin, https://catawba.powerschool.dom/admin , https://wcs.powerschool.com/admin, https://fcschools.powerschool.com/admin
https://rock.powerschool.com/admin
https://swain.powerschool.com/admin
https://cumberland.powerschool.com/admin
https://iss.powerschool.com/admin davie.powerschool.com , https://granville.powerschool.com
ncmcs.powerschool.com/admin
Unable to drill down on enrollment summary
Staff members that support multiple schools have lost access to all but their first school.
School has changed from Middle school to an elementary
2/9/2015
10:06 AM INC000002882599
350
Franklin
https://fcschools.powerschool.com/admin/
Staff members that support multiple schools have lost access to all but their first school. They went in an updated to add their additional schools and received the error HTTP Status 500 using FireFox.
School closed in 1988 has school number of 324. Current school has school number of 324. EDDIE feed?
GPP 2/11: See line 26 for more information on this issue.
GPP 2/12: This issue is now resolved per the above. The school information and schools drop down are now showing correctly for FM.
Date Reported
2/9/2015
2/9/2015
Time Reported Remedy Ticket
Who Added This
INC000002882757, INC000002882724, INC000002883369,I
NC000002885725,I
NC000002885103, INC000002884950, INC000002884944, INC000002884945,I
NC000002884488,I
10:06 AM NC000002883815 INC000002882725, INC000002882685, INC000002886101 INC000002882475, INC000002882954, INC000002882962, INC000002883520,I
NC000002883127, INC000002883222, INC000002883385, INC000002883520, INC000002884446, INC000002884263, INC000002884961, INC000002884959, INC000002884980, INC000002885019, INC000002885050, INC000002885049, INC000002885881, INC000002885847, INC000002885848,I
NC000002885614,I
NC000002885608, INC000002887502,I
NC000002885874, INC000002885861, INC000002885212, 10:14 AM INC000002885187, Penny May
INC000002882409 Cheri Arthur
LEA Number
LEA Name
LEA URL
Clinton, East Wake Academy, Bear Grass Charter School, Charlotte Choice, Neuse Charter, Franklin Academy, Pace Academy, Alleghany Co, https://iss.powerschool.com/admin,
Lenior Co
821, 92G, 58B, 298, 60P, 51A, GPP: Also Pasquotank, Lenoir, 92F, 68N, 30, New Hanover and Deaf and Blind
540
310, 650, 761, 180,770, 020, 250, 750, 360, 540, 740, 290, 300, 920, 970, 132, 870, 421, 430, 050, 640, 600, 130, 550, 340, 490, 670, 630, 270, 390, 820, 760,050, 160, 470, 530, 230
490
Function
Description
Solution
On New Course screen, Customer does not have the option to search and select course codes. When he enters course number or name, he does not see a list of potential courses to choose from. Also when trying to add a new course no section is given. Some LEAs are not getting auto fill or a drop down menu.
GPP 2/9: This a known issue with Pasquotank and Lenoir county and now an issue here also for these two. This issue was reported to support in January (before PS8) so this is the same issue now affecteding more districts. I will work on escalating this issue to Pearson support to resolve. This is not a customization or PS8 issue.
GPP 2/9: The root cause for this core PS issues has been identified and and resolution is under way. Once we have a resolution we can determine how soon this fix can be deployed.
New Course Screen
https://esdb.powerschool.com/admin,https://charchoice.p
owerschool.com, https://neuse.powerschool.com/admin,
https:// franklinacademy.powerschool.com/admin,
https://paceacademy.powerschool.com/admin,
https://lcps.powerschool.com/admin
https://duplinschools.powerschool.com/admin , https://nhcs.powerschool.com/admin, https://asheboro.powerschool.com/admin , https://catawba.powerschool.com/admin , https://richmond.powerschool.com/admin, https://acsnc.powerschool.com/admin, https://craven.powerschool.com/admin , https://polk.powerschool.com/admin , https://gaston.powerschool.com/admin lcps.powerschool.com, https://pitt.powerschool.com/admin, https://davidson.powerschool.com/admin, https://davie.powerschool.com/admin, https://wcpss.powerschool.com/admin, https://wilkescountyschools.powerschool.com/admin, Unable to delete student contact
https://kan.powerschool.com/admin, Duplin, New Hanover, https://swain.powerschool.com/admin , Asheboro City, Catawba, Richmond, Alexander, Craven, https://rrgsd.powerschool.com/admin, https://ashe.powerschool.com/admin, Polk, Gaston, Lenoir. Pitt, Davidson, Davie, Wake, Wilkes, https://nrms.powerschool.com/admin, Kannapolis, Swain, Roanoke https://cms.powerschool.com/admin, Rapids, Harnett County, Hoke, https://cabarrus.powerschool.com.admin, Nash‐Rocky Mount, Charlotte https://lincoln550.powerschool.com/admin, https://wsfcs.powerschool.com/admin, Meck, Cabarrus, Lincoln, https://iss.powerschool.com/admin, Forsyth, Iredell‐Statesville, https://onslow.powerschool.com/admin, Onslow, Moore, Currituck, Granville, Sampson, Randolph, https://ncmcs.powerschool.com/admin , Ashe, Carteret, Hoke co, Lee https://currituck.powerschool.com/admin , https://granville.powerschool.com/admin , co, Cleveland Co
Iredell‐Statesville
Unable to delete student contact. Error: *Attempted to run an unauthorized action. This activity has been logged.* This error message is also happening when LEA's are trying to update student contact information, Hoke County was trying to update emergency contact infformation.
The system encountered an error while accessing the database. Please contact your system administrator.
Hide - Alert Message Details
Date: 2/9/2015 10:48:18
Method: AbortMessAddError
Database Access Error ‐ when adding/changing a grade
Issue has been replicated by Cheri at North Iredell HS on Student
2/9/2015
9:13 AM INC000002882505
GPP 2/11: Finally had time to verify this one and we can reproduce this at will now so we will work on getting this updated and into QA.
GPP2/9 AM: We are aware of several issues at ISS and are working to review and reoslve those ASAP. At a minimum they are not able to save Student and Staff data changes.
GPP 2/9 PM: Iredell has been restarted at 2:20pm and is now able to save data as normal.
Error executing TRANSACTION in ModuleID=508207: org.springframework.jms.UncategorizedJmsException:
Uncategorized exception occured during JMS processing; nested exception is javax.jms.JMSException: Could not
connect to broker URL: tcp://10.0.36.108:61616. Reason: java.net.ConnectException: Connection refused: connect,
Response Command=TRANSACTION MsgNum=1199
10:14 AM
Start page is all wonkey.
2/9/2015
Call Chain:
PSSAMLDelegatingFilterProxy 56202525
LTKFilter 56202525
LTKFilter 56202525
PSSiteMeshFilter 56202525
HttpHeadInterceptor 56202525
PowerSchoolEnabledInterceptor 56202525
LegacySystemInterceptor 56202525
LegacySystemHandler 56202525
LegacySystemInterceptor$ActionRunner 56202525
HandleHitInterceptor 56202525
PageHitInterceptor 56202525
AdminInterceptor 56202525
PPAdminPage 56202525
HandleActions 56202525
DoAMRX 56202525
DoAMRX 56202525
DoAMRX 56202525
DoAMRX 56202525
DoAMRX$RecordChangeList 56202525
SaveUF 56202525
DALX__SaveRecord 56202525
DASM_SaveRecord 56202525
DASM_ExecuteTransaction 56202525
DASM_ExecuteTransaction 56202525
MWCP_ParseResponse 56202525
GPP 2/9: This is NOT a known issue and should be working. No changes were made to this page for PS8 as they were not needed. This functionality is working fine in QA also. Please provide us a district, student, contact and login name so we can verify user has access to this functionality.
LEA 180
Catawba County
https://catawba.powerschool.com/admin
Start page is all wonkey. Lettering is small and compact, and group functions are listed
downward. The LEA has SchoolMessenger
GPP 2/9: This is a known issue for Wake, Buncombe, Catawba, Randolph and Lexinton City ‐ the district has customized one or more pages around the Start page and is causing this issue for themseleves.
Pearson Ticket Created?
Pearson Ticket Number
Who Added Time Reported Remedy Ticket
This
INC000002882400
INC000002887056
INC000002887258
INC000002886058
INC000002885915
INC000002885098
INC000002885867
INC000002885842
INC000002884800
INC000002884728
INC000002884429 INC000002883785
INC000002885892
INC000002885740
INC000002882795
INC000002882934
INC000002882977
INC000002883420
INC000002883548
INC000002883579
INC000002884480 INC000002886268 INC000002887761
INC000002888395
INC000002888339
INC000002888279 INC000002885855 Cheri Arthur, ,INC000002886100, LaKesha 2/9/2015
8:03 AM INC000002887862,I Williams
Date Reported
LEA Number
LEA Name
Charlotte‐Meck Rockingham
Guillford
New Hanover , Southeastern Academy, McDowell County
Iredell , Nash Rocky Mount
Vance
Johnston , Davidson
Cumberland
Gaston
Davie
Pender
600, 110, 310, Alleghany
360, 410, 790, Franklin
650, 78B, 590, Duplin
490,640, 910, Edenton/Chowan
510,290, 300, Richmond , Pitt , Durham, 430, 710, 30, Randolph, Winston‐Salem 350, 770, 740, Forsyth, Cleveland, Granville 320, 760,340, Buncombe
230, 390, 260, Brunswick
210, 100, Dare
200,750, Polk, Lincoln County,Jackson, 550,500, 67B ZECA LEA URL
Function
Description
Solution
PowerSchool Pearson case created: Priority 1: Can't add, edit schoolnet roles in Powerschool security since upgrade 2‐9‐15
Description:
Per Alex Azad of Pearson, please escalate with high priority. (submitted by Cheri Arthur)
GPP 2/9: This was a previous known issue found and fixed for Wake and CMS last year. We will need to investigate and work on identifying and resolving this one.
Can't Add/Edit Schoolnet roles in Staff Security‐ Error 500
Start page>Staff>Select a Staff Member>Security Settings>Applications>Manage School Roles
Yes
https://gcsnc.powerschool.com/admin https://cms.power
EC data screen is missing
9:01 AM INC000002882481
620
Montgomery
GPP 2/11: We have ben given the go ahead to resolve this issue by removin conflicting pages for the district. This districts is now working as expected and the errant custom page issue has been cleared for them.
https://montgomery.powerschool.com/admin SEPARATE ISSUE BUT RELATED TO Issue num7/LINE 8 (MISSING NC section)
****Additionally, in Duplin, Iredell I see the NC Grad screen on both the Custom Screens and All NC custom created student under the NC Information section (Cheri) pages* will be removed from the ‘Custom Screens and Information’ area to the new ‘NC Information’ section
2/9/2015
Iredell‐Statesville
Duplin
Cheri Arthur
Pearson Ticket Number
GPP 2/11: Alex is investigating this one for us and has confirmed this is the same issue as before from February 2014. He is working to push this through support to get it resolved.
GPP 2/9: The district has customized the left navigation for students to add new links to to the ACADEMICS section. This update is causing our pages to be displaced as the entire NC Information section is now missing. The district needs to update (fix) or remove this update to resolve this.
2/9/2015
Pearson Ticket Created?
GPP: This is a known issue and one we have seen before, but no action is required specifically. All NC custom student pages are now located under under "NC Information" on the normal student navigation page. We are no longer using "Custom Screens" for these pages and users should not be using this area other than for pages they have created. To resolve this in the short term one can perform the Rebuild Custom Page links under Special Operations.
GPP: Duplin is now updated and someone has already updated Iredell so all are clean now on Custom Screens.
https://iss.powerschool.com/admin
https://duplinschools.powerschool.com/admin
See line 18 also
GPP 2/9: The grade levels are being updated based on a previous year. I am working to determine why this is happening as the grade levels are standard so this should be working. Verified in the EDDIE file that any data after 2004 is being ignored likely to a format change in the file and thus the old grade levels are being picked up from this. Working with DPI staff to get the file updated to resolve this. In the short term the grade levels can be updated manually but they will revert. We have turned off the School sync and updated the grade levels manually, we will turn this back on once the EDDIE file has been corrected. GPP 2/10: DPI Staff have verified all is well in EDDIE and no file manipulation is/should‐be happening here.
Missing Grade levels and EDDIE is correct
GPP 2/11: We have been performing more testing on the EDDIE files and we are finding a change in how the files are picked up from PS7 to PS8 and we have found the source of the issue. We are working to resolve this now so all content of the file is properly being read and not just some of the older records for any give school which can cause the unexpectd change in data we are seeing on some. This issue could affect any school in the state, there is no work around at this time.
GPP 2/12: The change to resolve this issue is now in place and EDDIE School sync process has been enabled for QEA and they are now showing correctly in all areas.
2/9/2015
12:33 PM INC000002883201
34B
Quality Education Academy
https://qea.powerschool.com/admin
2/9/2015
1:30 PM INC000002883151
260
Cumberland
ccs.powerschool.com
2/9/2015
2:05 PM
2/9/2015
3:31 PM INC000002883594
241
Whiteville City Schools
https://whiteville.powerschool.com/admin/pw.html
Error message occurred when attempting to edit an incident to remove one of the two offenders. GPP 2/10: These are issues we have seen before and usually relate to a Message states: Error during action backed by AddEditIncidentAction. teacher account being forcibly removed form the system rather than disabled. We can clean these up later when we have time.
GPP: This is working as designed. This is just a slight change in the interface On the New Course screen the field called "Select A State Course Code Here" is missing.
that may need to be communicated to LEAs. This change was made to This was previously a drop down that displayed results based on what you had put in the
improve the performannce of the State course selection. Ask the LEA to just "Filter Course List Here" field above it. There is no longer a drop down at all on this screen. use the "Find a State Course Code here:" entry box to search for their New Course Screen
There is a new field called "Find a State Course Code here" and then a Course Name field. course.
This is not the same issue as report in Pearson ticket 02025243. (Remedy ticket 2756571
has screen shots of the previous issue)
Issue: Cannot access Schoolnet from PowerSchool. Upon clicking on
Schoolnet error when clicking SchoolNet, I receive the following messsage:
schoolnet link within Powerschool
HTTP error 400‐ The size of the request header is too long.
Cannot Edit Incident
02066205 2
Date Reported
Time Reported Remedy Ticket
Who Added This
LEA Number
LEA Name
LEA URL
Function
Search Page
2/9/2015
2/9/2015
3:43 PM
Solution
Pearson Ticket Created?
Pearson Ticket Number
This issue was not reported by any specific LEA but I (Walter) noticed it while working other issues and and confirmed that the same issue is happening at many LEAs. On the Search Page if you search for a student who is currently transferred out without a / nothing happens. The screen sort or flickers but you don' t really get any indication that anything is wrong. It used to come up and tell you that it couldn't find the record not it does nothing. If you search again with the / it does work. We are going to get tickets from folks who said they searched for a kid and nothing was returned becasue they aren't getting any indication that student is inactive like the used to. If this is a feature of 8.1.1 we need to let the LEAs know.
Walter
2/9/2015
6:15 PM None
Greg Parrish
INC000002882923
INC000002882993
INC000002882989
11:00 AM INC000002882735 Cheri Arthur
2/9/2015
INC000002882786, INC000002888735, Penny May, 10:45 AM INC000002886997 Sherry
340/760
Winston‐Salem
Randolph
Wake
2:35 PM INC000002883400 Penny May
https://jonesnc.powerschool.com/admin
900
https://montgomery.powerschool.com/admin, https://voyager.powerschool.com/admin, https://jcsnc.powerschool.com/admin
182
Newton Conover
GPP: The district has customized this page directly (bad form) and thus the page here is a PS7 page and not a PS8 page causing this issue. While this change is not causing any problems for custom NC pages this difference will be noted.
Asking Mark Hausner per Rosalyn Galloway ‐ security fix needed for "insufficient privileges"
GPP 2/12: If this is referring to the PS ! notification about server time sync, this is an known PS issue and can be safely ignored. These are common messages after a PS upgrade or restart and server time is kept in synchronization.
Migrant info
Server time sync error
DPI users for Jones County
LEA 520
Jones County
Union, Voyager, Johnston
String Key Not Found on District Page
District page
Gradebook Issue
Historical Grade Changes
2/9/2015
Description
https://newton‐conover.powerschool.com/admin This is from Porter Ridge Middle ‐ 900343 ‐ Teacher ‐ For example, Ms. Bryant is able to click on some student names in a class; however, she is not able to click on other names and the grade book will scroll back up to a different student. Same complaints at Voyager including some functionality missing that they had a week ago (late assignments).
Whenever we try to change INC to the grade in F1, the course number pops invalid course number error. GPP 2/13: This is a known and normal behavior. The historical grade is likely a from a transferred student and the course was valid at the previous district, but is not defined at the current district so thus invalid.
Test Results Student Screen:
‐has 4 tabs instead of 1
‐has an error on the first tab:Unable to find com.pearson.powerschool.user
access.model.SchoolMO with id 170000 (LEA 60U) ‐and in LEA 90A, she sees an error on the 1st tab (I do not) "Test Results are currently unavailable. Please try again later. (NO OBJECT) In both LEAS you can click the 4th tab: PowerSChool Test Scores and enter scores, However if you enter an exemption code for a student coming from a non‐NC school, you can submit, but you get the score screen and can't get out of it unless you just click another student page‐ Funcioning as Designed???
2/9/2015
INC000002871353
9:00 AM INC000002867337 Cheri Arthur
90A, 60U
Union Academy
Commonwealth HS (charters)
‐‐NOT SURE IF THE ERRORS https://commonwealthhs.powerschool.com/admin/ho ARE AN UPGRADE ISSUE, BUT me.html
MUST HAVE TO DO WITH NC https://ua.powerschool.com/admin
CUSTOMIZATIONS?
Migrant School, Cert of
Eligibility entry
2/9/2015
2/8/2015
11:00 AM INC000002882923 Cheri Arthur
10:20 PM INC000002881983
10
ALL
Alamance Burlington
ALL
https://abss.powerschool.com/admin
ALL
Start> Special Functions >
Migrant Administration >
Certificate of Eligibility
LEAs Received Pearson Email under description. Please provide HBSC with some direction on how to respond
Course Availability
2/6/2015
9:00 AM N/A
N/A
N/A
N/A
2/6/2015
9:00 AM N/A
N/A
N/A
N/A
Medicine Log
2/6/2015
2/6/2015
2/6/2015
11:00 AM N/A
11:00 AM N/A
11:00 AM N/A
N/A
N/A
N/A
N/A
N/A
N/A
Staff Vehicles (GPP: This should be Student Vehicles, Staff Vehicles is working now)
N/A
N/A
Awards
Awards
Student Demographics
8:05 AM INC000002885722 Tessa
260
Cumberland County
https://cumberland.powerschool.com/admin
DPI user: Try to enter Migrant Data, Certificate of Eligibility, and there is no where to put Recruiter's Name/Date nor Reviewer's Name/Date on page 1 Family Data, of the COE. It will not let me progress to page 2, Eligibility Information.
Nancy Holloway
The update server address has been cleared due to an update. Please reset it to the new update Can be ignored
server address for this version.
Course Availability ‐ The system is not showing the user when the state disables a course. IT will GPP 2/9: Working to update this one for QA testing soon.
not let them add the course, but it does not tell them why
GPP 2/10: This update is now in QA.
The system will not let you add New medication. You will see an error. You are able to update GPP 2/9: Working to update this one for QA testing soon.
what is currently there, but can't add anything new.
GPP 2/11: I believe this is fixed and now in QA. We need more specifics on the issue here to be sure. This is from the District/School? Is this from Special Functions/Student Health? Is this for the Medicine Instruction/Log?
No
N/A
UNK
UNK
UNK
UNK
UNK
UNK
UNK
UNK
UNK
UNK
GPP 2/9: Working to update this one for QA testing soon.
Delete functionality not working
Delete functionality not working
Calendar widget not automatically leaving the screen on the Awards screen. Students first and last names are in all caps and the middle names are normal. This is all across the LEA. This happened after maintenance weekend.
GPP 2/9: Working to update this one for QA testing soon.
GPP 2/9: Working to update this one for QA testing soon.
GPP 2/12: We did some quick data analysis and here is what we see ‐ Most all schools are affected but not the 000 or Graduated School, most all students are affected but not those who are inactive or withdrawn, most all grade levels are affected but not 12 or GRs and also some Pre‐Ks. This appears to be a very targeted change so we believe this is related to some process CCS is using there. We are looking into their lotter processes, but we suspect this is the source of the issue as we do not have anything in place that would cause this. If possible ask them if they are doing regular student import updates or anything like that and let us know please.
Date Reported
Time Reported Remedy Ticket
Who Added This
LEA Number
LEA Name
LEA URL
Function
Description
Solution
Pearson Ticket Created?
Pearson Ticket Number