Taxi Services Staff - San Francisco Municipal Transportation
SFMTA TAXI SERVICES DIVISION Executive Secretary Deputy Director JOYCE FURLOUGH KATE TORAN Enforcement and Legal Affairs Manager Taxi Permit Issuance Manager (Medallion Sales, Permits & RFPs) JARVIS MURRAY PAIGE STANDFIELD Training Administrative Operations Taxi Investigator New Driver Training Management Assistant SCOTT LEON FARRELL SUSLOW CHADWICK LEE Taxi Investigations Taxi Investigator ERIC RICHHOLT Taxi Investigator PETER KASHTANOFF Taxi Investigator SAMANTHA ROBERTS Support Staff Support Staff 311 Compliance Front Window Customer Service Taxi Investigator JANE ARCE MICHAEL HARRIS Insurance Taxi Investigator JEANNE LEE Front Window Customer Service Records Management YASMIN KHALIL ANDRES MARTINEZ Taxi Investigator PETER WOODS Analyst VACANT ALVIN BRUAL MARINA PERSUK SFMTA Taxi Services Changing the Narrative KATE TORAN Deputy Director Taxis & Accessible Services Division Areas of Responsibility: • • • • • • Oversee all functions of the Taxis and Accessible Services (TAS) Division Direct the development and implementation of TAS Division Goals, strategic plans; regulatory policies, legislation and procedures Provide overall policy direction regarding the taxi industry Oversee the accessibility of Muni services, vehicles and facilities and the provision of door-to-door paratransit services; manages technical assistance regarding accessibility for all SFMTA divisions; manages discount fare programs for people with disabilities Monitor the organizational structure, staffing, service contracts and outreach Confer and negotiate with local, regional, state and federal agencies regarding regulations, legislation, policies and fund programming affecting taxis and accessible services; maintain good working relationships with policy-making representatives of the City and other governmental and regulatory agencies Kate.Toran@sfmta.com Phone: 415-701-5235 SFMTA Taxi Services Changing the Narrative JOYCE FURLOUGH Executive Secretary Taxis & Accessible Services Division Areas of Responsibility: • Report directly to the Deputy Director of Taxis and Accessible Services. Ø Maintain, arrange schedule of appointment, travel, relieve Director of routine administrative matters, and handle special projects as assigned by Director. • • • • • Provide additional support to office staff – working with taxicab drivers with permit issues at the Customer Service window Post to and update SFMTA Taxi website (hearing notices, special events) Prepare and email agenda for Taxi Town Hall meeting Plan and coordinate Division activities Support to Division Managers Joyce.Furlough@sfmta.com Phone: 415-701-5425 SFMTA Taxi Services Changing the Narrative JARVIS MURRAY Enforcement & Legal Affairs Manager Taxis & Accessible Services Division Areas of Responsibility: • Enforcement Manager • Oversee All Investigations including regulatory and 311 complaints • SFMTA Hearing Representative • Permit Suspension and Revocations • Capital and Grants Program Manager •Budget • SFO Liaison • Public Records and Media Inquiries Jarvis.Murray@sfmta.com Phone: 415-701-4400 SFMTA Taxi Services Changing the Narrative PAIGE STANDFIELD Taxi Permit Issuance Manager Taxis & Accessible Services Division Areas of Responsibility: • Manage Permit Issuance Ø A-Card Ø Color Scheme Ø Dispatch Ø Medallion • • • • • Medallion Transfers Taxi Data Technology Integration Medical Modifications of Full Time Driving Requirement Driver Recruitment and Training Request for Proposals Oversight Paige.Standfield@sfmta.com Phone: 415-701-4400 SFMTA Taxi Services Changing the Narrative SCOTT LEON Investigator Taxis & Accessible Services Division Areas of Responsibility: • • • • • • • Field Enforcement 311 Complaints Fraud Investigations Ramp Enforcement Color Scheme Standards and Inspections Dispatch Standards and Enforcement Annual Driving Requirements Audits Scott.Leon@sfmta.com Phone: 415-701-5494 SFMTA Taxi Services Changing the Narrative ERIC RICHHOLT Investigator Taxis & Accessible Services Division Areas of Responsibility: • • • • Field Enforcement SFPD Liaison 311 Complaints General Investigations Eric.Richholt@sfmta.com Phone: 415-701-5497 SFMTA Taxi Services Changing the Narrative PETER KASHTANOFF Investigator Taxis & Accessible Services Division Areas of Responsibility: • • • • • • • • • • Field Enforcement Drug and Alcohol Testing Program Standard Operating Procedures Regulations, Policies and Procedures Pedicab Transition Corporate Medallions Complex Audits Russian Translations General Investigations 311 Complaints Peter.Kashtanoff@sfmta.com Phone: 415-581-5134 SFMTA Taxi Services Changing the Narrative SAMANTHA ROBERTS Investigator Taxis & Accessible Services Division Areas of Responsibility: • • • • • Field Enforcement Paratransit Fraud Investigations Taxi Driver Fund Project Manager 311 Complaints General Investigations Samantha.Roberts@sfmta.com Phone: 415-701-5395 SFMTA Taxi Services Changing the Narrative MICHAEL HARRIS Investigator Taxis & Accessible Services Division Areas of Responsibility: • Field Enforcement • Day-to-day management of 311 complaint system for the Division • Investigation of regulatory compliance by permit holders • Coordination and communication with the industry regarding special events, road closures • Development of taxi stands Michael.Harris@sfmta.com Phone: 415-749-2401 SFMTA Taxi Services Changing the Narrative ANDRES MARTINEZ Investigator Taxis & Accessible Services Division Areas of Responsibility: • • • • • Field Enforcement Investigations of complaints and permit holder compliance Issue Administrative and parking citations Review penalty schedule for internal consistency and recommend appropriate changes 311 Complaints Andres.Martinez@sfmta.com Phone: 415-749-2494 SFMTA Taxi Services Changing the Narrative PETER WOODS Investigator Taxis & Accessible Services Division Areas of Responsibility: • • • • • Field Enforcement In-Taxi equipment inspections 311 complaints Medallion Operations forms Regulatory compliance. Peter.Woods@sfmta.com Phone: 415-749-2402 SFMTA Taxi Services Changing the Narrative FARRELL SUSLOW New Driver Instructor Taxis & Accessible Services Division Areas of Responsibility: • New Driver Class Instructor Farrell.Suslow@sfmta.com 415-701-5653 SFMTA Taxi Services Changing the Narrative CHADWICK LEE Management Assistant Taxis & Accessible Services Division Areas of Responsibility: • • • • • • • • • • • Color Scheme Changes Vehicle Introduction Form Daily Revenue Reports/ Reconciliation Invoices & Purchase Orders, Supply Order Website Updates and Database Revisions Medallion Sale/ Renewal Commuter Shuttle review Background Check review A-card Renewals Assisting with the implementation of Ground Transportation Management System and Taxi Technology Integration Daily Operations Chadwick.Lee@sfmta.com Phone: 415-701-5430 SFMTA Taxi Services Changing the Narrative JANE ARCE Senior Clerk Taxis & Accessible Services Division Areas of Responsibility: • • • • • Court Hearing Scheduler Color Scheme Weekly Compliance 311 Lost & Found and Compliments Front Window Support Back Up Order Office Supplies Jane.Arce@sfmta.com Phone: 415-701-5705 SFMTA Taxi Services Changing the Narrative JEANNE LEE Senior Clerk Taxis & Accessible Services Division Areas of Responsibility: •Insurance: Ø Data Processing Ø Compliance • • • • Town Hall meetings - assist with visual set-up Back-up assistance for Taxi Window Data transferal of Vehicle Introduction Forms Lead in overseeing insurance data entry Jeanne.Lee3@sfmta.com Phone: 415-701-5432 SFMTA Taxi Services Changing the Narrative ALVIN BRUAL Senior Clerk Taxis & Accessible Services Division Areas of Responsibility: • Records Management • Taxi School • 311 Complaints: Ø 311 Drive Cam Ø SFMTA MUNI Transit Video Surveillance Ø 311 Inquiries • • • • • • 311 Unpermitted Formatting Documents Inputting Citations into Database Taxi Safety Inspection Back Up on front Window Complaints Non-311 Alvin.Brual@sfmta.com Phone: 415-701-2431 SFMTA Taxi Services Changing the Narrative MARINA PERSUK Public Service Aide Taxis & Accessible Services Division Areas of Responsibility: • • • • • • Administer the initial stages for becoming a taxi driver in San Francisco Accept and process applications for potential taxi drivers Manage classified information in different databases Issue and renew taxi permits (A-Cards) for new and existing taxi drivers Preparing Daily Revenue Reports and make deposits to the Accounting Department on a daily basis Assist with a variety of administrative duties Marina.Persuk@sfmta.com Phone: 415-701-4400 SFMTA Taxi Services Changing the Narrative YASMIN J KHALIL Public Service Aide Taxis & Accessible Services Division Areas of Responsibility: • • • • • Liaison for taxi drivers and the SFMTA Administering the initial stages for becoming a taxi driver in San Francisco Accepting and processing applications for potential taxi drivers Managing classified information in different databases Issuing and renewing taxi permits (A-Cards) for new and existing taxi drivers Yasmin.Khalil@sfmta.com Front Office: 415-701-4400 Fax: 415-701-5437
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