Jeremy Reed Steinhouse jrsteinhouse@gmail.com jrsteinhouse.com (267) 793-0058 Education 09/2011 - Current Rochester Institute of Technology Bachelor of Science in Game Design in Development and New Media Design Studies Relevant CoursesNew Media Elements I & II New Media Interactive II Intro to Web Development Rich Media Web App Development New Media Design Recitation Human Computer Interaction Interactive Digital Media 3D Modeling and Animation 2D Animation for Interactive Media Relevant ProjectsBrewing company website MILESTONE mobile app BONES mobile app Logo/Website design for small company Several Flash Games Single player, side scrolling game Global Game Jam - “Deep Trench” Work Experience 03/2013 - Current Rochester Institute of Technology Senior Tech Management Technician Provide a level-two support for a university network of users and computers. Hardware and software troubleshooting of both computers and networking equipment. A strict ticketing system to track jobs and completed projects and assignments. Remote desktop support to deliver services to users on and oﬀ-site. Quality professional customer service attitude in person, via email and during phone calls. Responsibilities Assist users across multiple domains PC and Mac support Hardware maintenance Software installations and support Direct interaction with Faculty and Staﬀ Assist in training of new hires Documentation maintenance Small team based projects for improvement of work environment First and Second tier support Manage employee and resource allocation Enforce policy and procedure in a supervisory manner 09/2012 - 02/2014 Rochester Institute of Technology Networking Lab Assistant Responsibilities Maintenance and updates of Servers across multiple operating systems Work with Active Directory and various permission groupings Repair of computers with a variety of issues Maintenance of inventory Plan and implementation of new Server Schemes Skills & Software UI/UX Illustrator Photoshop Dreamweaver Java HTML5 CSS3 Actionscript Javascript Bootstrap Wireframing / Concepting