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Press Release
Airbus Helicopters signs first HCare Fleet Availability contract in Asia
with Taiwan’s National Airborne Services Corps
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Milestone HCare contract signals intent of Airbus Helicopters to place customer service
at utmost priority
Contract to cover a fleet of 10 AS365 Dauphin helicopters during five years
Singapore, 1 April 2015 – The fleet of 10 AS365 Dauphin rotorcraft operated by Taiwan’s National
Airborne Services Corps (NASC) will be covered by Airbus Helicopters’ HCare Infinite Fleet
Availability services under a five-year agreement valued at 54.5million Euros.
Providing an all-inclusive turnkey solution, HCare Infinite will provide NASC with a full fleet
management service backed by an availability commitment across three bases in the country. Airbus
Helicopters will perform all maintenance operations and manage end-to-end logistic needs, enabling
NASC to concentrate on fulfilling critical flight missions in Taiwan. The service will be supported by
Airbus Helicopters’ connected services products, relying on Rusada ENVISION Maintenance
Information Software.
“NASC is the first customer in Asia to take advantage of our newly-redefined services offer, which
provides the most comprehensive coverage in the helicopter industry today,” explained Derek
Sharples, the Managing Director of Airbus Helicopters Southeast Asia in Singapore. “This builds on
our long-standing relationship with NASC, during which Airbus Helicopters has delivered on its
service commitments over the years – leading to the operator’s choice for the new HCare Infinite
package.”
The HCare strategy is focused on providing tailor-made, competitive services for customers’ daily
operations, and is part of Airbus Helicopters’ company-wide transformation that is delivering
continuous improvement across its offerings.
“HCare is part of Airbus Helicopters’ commitment to keeping its customers flying, anytime, anywhere
– with the emphasis on safety, customer satisfaction and operational availability,” said Matthieu
Louvot, Airbus Helicopters’ Senior Vice President Customer Service.
NASC is the Taiwan Interior Ministry’s agency responsible for search and rescue, disaster relief,
emergency medical services, transportation, monitoring, reconnaissance and patrol. Its AS365s are
based in three locations across the country at Taipei, Taichung and Kaohsiung.
About HCare: Customer Service by Airbus Helicopters
HCare is Airbus Helicopters’ redefined services offer, which emphasizes the company’s
commitment to service quality and performance and provides the rotorcraft industry’s most
comprehensive service coverage to keep customers flying, anytime, anywhere. HCare is the
product of a company-wide transformation, and underscores a commitment to continuous
Airbus Helicopters Press Office
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Press Release
improvement across the entire offer, bringing tailor-made and competitive services to the
customers’ doorstep. Airbus Helicopters remains 100% at the service of its customers, with:
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100% of spare part orders planned at least 15 days in advance delivered on time
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100% of customers to receive a visit from an Airbus Helicopters TechRep in 2015
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100% around-the-clock availability for all customer support queries
Airbus Helicopters’ HCare offer brings superior customer service support in 5 domains: Material
Management, Helicopter Maintenance, Repair and Overhaul (MRO) and upgrades, Technical
Support, Training & Flight Operations and Connected Services. As part of this commitment to
constantly support customers around the world, HCare encompasses a new one-stop 24/7
customer support platform to manage all customer queries, accessible via the Keycopter
customer portal, by telephone or by email. HCare also includes the January 1, 2015
introduction of enhanced warranty conditions covering 3 years or 2,000 flight hours, with the
first year of labor included. This new warranty offer further emphasizes the company’s nocompromise approach to the quality and reliability for its products.
About Airbus Helicopters
Airbus Helicopters is a division of Airbus Group, a global pioneer in aerospace and defense
related services. Airbus Helicopters is the world’s No. 1 helicopter manufacturer and employs
more than 23,000 people worldwide. With 44 percent market share in civil and parapublic
sectors, the company’s fleet in service includes some 12,000 helicopters operated by more
than 3,000 customers in more than 150 countries. Airbus Helicopters’ international presence is
marked by its 29 customer centers and participations and its worldwide network of service
centers, training facilities, distributors and certified agents. Airbus Helicopters’ range of civil and
military helicopters is the world’s largest; its aircraft account for one third of the worldwide civil
and parapublic fleet. The company’s chief priority is to ensure the safe operation of its aircraft
for the thousands of people who fly more than 3 million hours per year.
For more information please contact:
Priscilla Yip
Tel: +65 6592 7217
Mob: +65 9660 7040
Priscilla.yip@airbus.com
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