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:: Abdul Bhaisaheb, CSM, PMP, Technical Program Manager, Project Manager ::
Abdul Bhaisaheb
Sunnyvale, CA, USA
CSM, PMP, MBA, MTECH
Program Manager, Project Manager, Scrum Master
Summary, Roles &
Responsibilities
abhaisah@cisco.com
Resume in PDF Format
Ex-Cisco Employee (2005 - 2010)
Certified Scrum Master (CSM)
PMI certified Project Management Professional (PMP)
Manage complex projects with many dependencies
Maintain and communicate a project schedule and timeline for workstreams
Work with cross-organizational and functional stakeholders to develop and evolve long-term strategies
Develop and manage end-to-end project lifecycle and ensure on-time delivery of projects
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases
Ensure risks are accounted for and provide risk mitigation strategies
Coordinate activities across many cross-functional teams, communicating through proper channels and levels
Drive internal process improvements; remove gaps, across multiple teams and functions
Drive project lifecycle milestones from concept commit through project closure and advocate change management
Actively drive project status reporting, issues & risks management
Drive continuous improvement towards delivery excellence
Provide cross functional leadership and collaborate with internal teams to determine project goals and objectives
Lead the product team in a matrix management structure while tracking schedules and program dependencies
Drive operational best practices into the cross-functional teams
Ensure team delivers high quality products within schedule and budget
Drive continuous improvement, produce cross-functional integrated operational processes and drive processes to execution
Forecast Resource and budget needs and manage them effectively to ensure on budget delivery
Rationalize and manage scope to ensure committed scope is delivered to stakeholders
Communicate all known major issues and concerns as early as possible
Work with key stakeholders to secure commitments for the necessary resources to complete the planned activities
Provides leadership, direction and mentorship to project team members
Track project milestones, deliverables and risks and manage release schedules
Develop and drive adoption of new technologies and work within existing technologies that allow the team to improve
productivity
Develop and implement metrics to identify patterns and trends and provide regular updates to management
Create best practices and tools for project execution and management
Drive the solution of operational and business issues as they arise
Drive Architecture and design discussions where required
Ensure that effective processes are in place and functioning to achieve the end goals of the program
Proven track record of managing complex, geo-distributed, high-scale, high-risk software programs
Hands-on knowledge of Agile methodology and supporting tools (Rally)
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:: Abdul Bhaisaheb, CSM, PMP, Technical Program Manager, Project Manager ::
Work Experience
Program Manager, Project Manager, Scrum Master
MARCH 2012 - PRESENT
Cisco, San Jose, CA
Below is the summary of Programs & Projects I manage(d).
Program / Project
Accomplishments
Classic Licensing (SWIFT)
Successfully implemented Licensing Capabilities (SWIFT) including
Customer facing portal (LRP), Cisco internal licensing support tool (SLT),
wide range of web services enabling Device call-home services and various
Acquisition Integrations.
Smart Licensing (CSSM)
Successfully managed implementation of Smart Licensing capabilities
(CSSM)
OM-LSS Country Enablement Programs
Successfully managed R12 Software Fulfillment for Physical (Jigsaw) and
Electronics (Edelivery) flows for Country Enablement Programs such as CEAustralia, CE-UKH and CE-Americas.
Enablement Data Orchestration System (EDOS) Successfully managed implementation of Enablement Data Orchestration
System (EDOS) Repairs integration program.
Order Management (OPE)
Successfully managed implementation of Order Management (OPE)
capabilities that would enable centralized repository of all Software Orders
with Smart Account and subsequent Provisioning of orders to various downstream systems such as Smart Licensing, Ubiquisys, SourceFire etc.
Stargate Akamai Integration
Successfully implemented Stargate Akamai Integration capabilities with
Ubiquisys Acquisition Integration
Successfully implemented Ubiquisys Acquisition Integration involving Order
On-Premise SBP Subscription
Managing implementation of On-Premise SBP Subscription with Smart
PnP
Managing initial implementation of PnP UI and PnP Receiver.
Smart Licensing provisioning.
Provisioning and Licensing.
Licensing provisioning.
Senior Program Manager
JANUARY 2010 - FEBRUARY 2012
Odyssey Systems, India
Below is the summary of Programs & Projects I managed.
Client
Client Location
Industry
Accomplishments
ISIS
USA
Financial
Implemented end-to-end mobile payment solution for ISIS, called ISIS
Mobile Wallet, a complete ecosystem involving MNOs, Banks,
Merchants and Customers.
DNP
Japan
Retail
Implemented comprehensive retail software solution to improve customer
experiences, staff effectiveness, store operations, and visibility and
control.
MasterCard
Singapore
Financial
Implemented mobile solution that provided the tools and services needed
to support mobile payments including the payment application, user
interface and provisioning of payment accounts onto their mobile
phones.
Discover Financial
USA
Financial
Implemented comprehensive suite of products and services with
customized credit, debit, check, and gift card processing solutions that
are uniquely tailored for the business need.
Quest Diagnostics
USA
Healthcare
Implemented a wide range of products and services that benefit patients,
healthcare providers, and pharmaceutical medical device companies, life
insurance companies and employers.
ICICI Bank
India
Banking
Implemented a powerful mobile banking application that lets customers
transfer funds, pay bills, book travel or movie tickets, recharge their
prepaid mobile and DTH connection, locate an ATM and do a lot more
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:: Abdul Bhaisaheb, CSM, PMP, Technical Program Manager, Project Manager ::
on the go.
Sybase 365
USA
Mobile
Implemented mobile messaging, mobile content delivery and mobile
commerce services, for operators, brands and content providers,
enterprises and financial institutions.
Technical & Solution Architect
AUGUST 2001 - JANUARY 2010
Cisco, San Jose, CA
Architected, designed and implemented flagship of products related to IOS Licensing. Cisco's IOS Licensing was a multi-billion
dollar umbrella project which covered various products.
I was responsible for architecting, designing & implementing these
applications with quality assurance through automation, build automation, project management, resource management, code
reviews, offshore engagement with teams from India, cross-functional collaboration, technical representation in cross-functional
discussions which involved top executives from various Cisco's organizations.
Technical Lead & Senior Developer
FEBRUARY 2001 - JULY 2001
Hitachi, Santa Clara, USA
Lead architecture and design of distributed component-based application.
Responsible for the specification, design and leading the development of entire application.
Played a lead role in evaluating and recommending key technology partners for the Internet strategy.
Selected and integrated the business rules engine into web applications for performing readiness calculations.
Defined multi-tier architecture capable of supporting high flexibility and availability.
Designed and implemented object oriented framework, resulting in greatly improved productivity of the team as well as long
term maintainability of the solution.
Technical Lead & Senior Developer
JUNE 1998 - JANUARY 2001
Intel, Arizona, USA
Designed and developed user customizable, data driven data modules to allow employees to report or update various kinds of
benefits such as Financial, Health, Family, etc.
Designed database schema, developed SQL and wrote stored procedures.
Developed a framework of objects and controls to encapsulate business rules and data access.
Designed and developed object-oriented graphical user interface software.
Education &
Certification
Education
M.B.A from SMU with specialization in Information Systems, 2013
M. Tech. in Computer Science from I.I.T. Bombay, 1988
B.E. in Computer Science from MSU, Baroda, 1986
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:: Abdul Bhaisaheb, CSM, PMP, Technical Program Manager, Project Manager ::
Certified Scrum Master (CSM)
Certified Scrum Master (CSM), 2014
PMP Certification
PMI Project Management Professional (PMP), 2013
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:: Abdul Bhaisaheb, CSM, PMP, Technical Program Manager, Project Manager ::
Other Management Certifications
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