1. No category

MY
WORK
MY POLICY
RANDSTAD INDIA PVT LTD
STAFFING BUSINESS
Greetings!
It is with great pleasure that I welcome you to Randstad, a
company with 55 years of global heritage in pioneering HR
services. We take pride in shaping the world of work and given
that the company is built on the foundation of employees like
you, it is the perfect place to grow your career.
In addition to our noble mission, we have always conducted
ourselves with the highest values of integrity, respecting
human rights at all times as we uphold our business principles.
We are the only company which is a UN signatory in terms of
anti-corruption policies, human rights, labour and
environmental policies which shows that we place employees
like you in the heart of whatever we do.
With Randstad, you can explore exciting career opportunities
within industries and across domains. And as Randstad looks to
lead the HR space in India, you are at the right place and at the
right time to build your career and enrich your work
experience with the biggest names in the business. In this
detailed handbook, you will find all the relevant information
and guidelines that will help you start your journey with us.
We wish you a rewarding career at Randstad!
Best Regards,
Moorthy K Uppaluri
CEO
Randstad India & Sri Lanka
KNOW YOUR EMPLOYER (KYE) RANDSTAD INDIA PVT LTD
5.6 First Aid
7
3
5.7 Fire Safety
7
2. WELCOME ABOARD PROCEDURES
3
5.8 NO Smoking, Tobacco Chewing
& Alcohol Consumption
7
EMPLOYEE INVOLVEMENT
8
11.
2
33.
44.
whats
in here
for you?
55.
2.1 Your personal details
3
2.2 Acceptance of Employment
3
2.3 Opening of Bank Accounts
3
6.1 Participation in Meetings, Surveys, etc.
8
2.4 Medical examination (fitness test)
4
6.2 Employee Referrals
8
2.5 Induction
4
6.3 Grievance Redressal
8
2.6 Background verification
4
PERSONAL CONDUCT
8
KNOW YOUR WORKPLACE (KYW)
4
7.1 Identity Cards
8
3.1 Office hours
4
7.2 Company Property
8
3.2 Attendance
4
7.3 Personal Appearance & Hygiene
8
3.3 Place of Work and Mobility
4
7.4 Anti-Bribery
9
KNOW YOUR PAYS (KYP)
4
7.5 Data and Confidentiality
9
4.1 Salary, deductions & Net Take-home
4
7.6 Sexual & General Harassment
9
4.2 Reimbursements and Incentives
4
7.7 Disciplinary Measures
9
4.3 Provident Fund
4
TERMINATION POLICY
9
4.4 Gratuity
5
8.1 Termination of Employment
9
4.5 ESI
5
8.1.1 Voluntary Termination
9
4.6 Insurance
5
8.1.2 Involuntary Termination
4.7 Bonus
6
8.2 Renewal of Employment
10
4.8 Leave
6
8.3 Absorption
10
WE CARE FOR YOU (HEALTH & SAFETY)
6
8.4 Exit Formalities
10
5.1 Employee Responsibility
6
EMPLOYMENT RESTRICTION
10
5.2 Personal Property
6
9.1 Dual Employment
10
5.3 Access Keys
6
9.2 Off limits to Join Competition
10
5.4 Uniform / Protective clothing
7
5.5 Accidents & Other Dangerous
Occurrences at Work
7
6.
6
7.
7
8.
8
9.
9
10 EMPLOYEE SELF SERVICE PORTAL
10
10
10
Fast developing India's No.1 end-to-
the last 55 years and No.1 in India for
end HR service provider Randstad India
the past 20+ years. We pride ourselves
offers the broadest HR services
in being the global #2 HR services
portfolio ranging from staffing, search
providing group, with an active
& selection, recruitment process
presence in 39 countries. We, in India,
outsourcing (RPO) services. Our vast
continue to focus on developing
network of offices across the country's
customized and innovative HR
geography places us within touching
services, leveraging on our unique
distance of our partners, our esteemed
strengths of geographical presence
clients, candidates and Employee
and end-to-end capabilities across all
Workers (EWs). We have been leaders
HR service functions.
in the HR services space globally over
1
know
your
employer (KYE) RANDSTAD INDIA PVT LTD
To locate our branch offices, please visit:
https://www.randstad.in/job-seeker/our-offices/
For more information, you can visit us on:
http://www.randstad.in/about-us/company-information
You can connect with us at flexicare@randstad.in or call 1800-420-9944
2.1
your personal details
You need to carry originals & submit hard copies of the below mentioned documents to
your assigned Consultant at the nearest Randstad India office at the time of joining us.
This will be a part of completion of your joining formalities.
n Resume or CV or Bio-data
n Photo ID Proof (Original and photocopy)
n Address Proof (Original and photocopy)
n PAN Card copy or acknowledgement copy of PAN Card application
n Educational Certificates: Original and photocopies of 10th (SSC), 12th (HSC),
graduation and post-graduation mark sheets & certificates
n 4 passport size photographs
n Relieving letter of the previous employer (if applicable)
n Last drawn salary slip (if applicable)
In addition to submission of the above mentioned documents, you’ll also be required to
2
fill, sign & submit the below mentioned important documents to complete your joining
formalities & kickstart your professional journey ahead:
n Last drawn salary slip (if applicable)
welcome
aboard
procedures
n Personal Information Form
n Provident Fund Nomination Form
n Gratuity Nomination Form (Form F)
n ESIC Form (only if your monthly Gross salary is less than or equal to Rs.15000/-)
n Employment Card (Form XIV)
n Bank Application Form for Salary Account (if you do not have an existing Bank a/c)
n Bank a/c details like copy of cancelled cheque leaf, bank statement or passbook
displaying your full name on the same (if you already have an existing Bank a/c)
You can connect with us at flexicare@randstad.in or call 1800-420-9944
2.2
2.3
acceptance of Employment
2.6
background verification
Your appointment letter as duly termed the “Fixed Term Contract Of Employment” is
As per your assigned client’s requirement, Randstad India might verify your
your entry to our world of work. We request you to read & understand the terms in the
background on education, residing address, police records, etc. to check on the
same with the help of & acknowledge by submitting a signed copy of the same to your
authenticity of your provided information. Failure on any parameter here might lead
assigned Consultant.
to termination of your service or rejection of your appointment at the initial stage
opening of Bank Accounts
itself.
We believe in being a paperless company. Considering this, we would want you to get
your monthly pays through NEFT or direct fund transfers in your bank a/c.
In case you have an a/c of your own, please provide copy of the bank’s cancelled cheque
leaf, latest bank statement & bank passbook to your assigned Consultant at the nearest
Randstad office. Your full name, bank name, a/c no. & IFSC code needs to be clearly
mentioned on the said documents for us to add the details in your records.
In case you do not have your own a/c, your assigned Consultant at the nearest Randstad
office will assist you in opening a new bank a/c for the same.
2.4
medical examination (fitness test)
As per your assigned client’s requirement, Randstad India may ask you to provide a
medical examination report to check on your fitness levels to work productively on the
assigned client’s tasks.
2.5
induction
Your induction is an important part of the initial joining process & your assigned
Consultant will assist you in understanding the terms, clauses in your appointment
letter which would also include a brief explanation on the said policies. This induction
can be a one-on-one process or in a group with your assigned Consultant at the nearest
Randstad office or even at your assigned client’s site office.
You can connect with us at flexicare@randstad.in or call 1800-420-9944
3.1
office hours
You will be required to follow the stipulated working hours as per your assigned client's
policy requirements.
3.1
attendance
You will be required to follow the attendance norms as stipulated by your assigned
client for the said deputation site & task at hand.
3.2
place of work & mobility
Your place / location of work is mentioned in Part II of your appointment (“Fixed Term
Contract Of Employment”) letter named as the Deputation Letter. Your work related
mobility will be the basis of your assigned client's requirement.
3
know
your
workplace
(KYW)
You can connect with us at flexicare@randstad.in or call 1800-420-9944
4.1
salary, deductions & net take-home
Your salary related details which include a complete breakup of your salary structure,
your gross salary, your CTC (Cost-to-company), your Net Take-Home as well as the
deductions are mentioned in Part III of your appointment (“Fixed Term Contract Of
Employment”) letter also named as CTC breakup letter. For queries on CTC structure,
please contact the Consultant at Randstad office or the helpdesk at
flexicare@randstad.in or 1800-420-9944.
4.2
reimbursement & incentives
You will be eligible to claim reimbursements related to travel expenses, mobile /
telephone / internet usage, or any other expenses only as per stipulated policies if
decided by your assigned client. Incentives, if any, be it monthly, quarterly, half-yearly
or yearly too will be paid as per stipulated policies of your assigned client.
4.3
4
know
your
pays
(KYP)
provident fund (PF)
Compliance being a critical part of our partnership, we cover all EWs under Provident
Fund except for professional consultants & employees above 58 years of age. You will
be entitled to your employer's contribution of 12% of your basic salary alongwith your
own deduction of 12% towards provident fund. You are required to fill & submit Form
2 pertaining to nomination & declaration with your assigned Consultant at the nearest
Randstad office. Please make note of a few important points relating to your Provident
Fund:
n
Your PF is linked to pension, as your 10 years of continuous EPF contribution entitles
an employee to pension.
n
You can transfer in or transfer out your PF by filling Form 13.
n
You can withdraw your PF once you attain the 58 years of retirement age or on
submission of a declaration and an attested letter of unemployment or on taking
up any overseas employment.
n
PF withdrawal form can be submitted 2 months after your last working date.
You can connect with us at flexicare@randstad.in or call 1800-420-9944
4.4
n
PF balance can be checked by visiting the EPFO website – www.epfindia.com.
n
Members who have completed five years of service may be eligible for PF advance.
n
EWs who rejoin Randstad can retain their old PF no. by intimating the assigned
Consultant at the time of rejoining.
n
UAN (Universal Account Number) is a unique no. which will remain associated with
an EW throughout his / her career. On changing jobs, the EW will still get a new PF
account no. from the new employer but will get linked to this unique UAN no. Thus,
UAN will be like an umbrella for multiple PF a/cs allotted to an EW by various
employers.
ESI scheme will provide you the below major security benefits:
4.6
employee state insurance
Employee's State Insurance Scheme is an integrated measure of social insurance
designed to protect you against any sickness, disablement, maternity or even death due
to employment injury. This scheme provides medical care to the insured person as well
as his / her dependent family members. Please make note of a few important points
relating your ESI:
n
ESI contribution & deduction and the benefits of the same are applicable only if
your Gross salary is less than or equal to Rs.15,000/- per month.
n
·You are required to fill & sign the ESI declaration (Form I) form as enclosed in the
joining kit & get the same submitted to your assigned Consultant at the nearest
Randstad office.
n
You'll be eligible for employer's contribution of 4.75% of the monthly gross salary
towards ESI alongwith your deduction of 1.75% towards ESI.
You need to visit the ESIC as well as nearest Randstad office to register yourself as
well as your dependent family members under the scheme.
You can continue to avail all medical & super speciality treatments by providing the
details of your existing Pehchan card to the nearest Randstad office. In case you apply
for a new Pehchan card, you cannot avail the super speciality treatment till the
completion of 92 days of working.
n
Full range of medical care to you & your family dependents.
n
Maternity benefits to women EWs during confinement, miscarriage and medical
termination of pregnancy.
n
Disablement benefits
n
Funeral expenses
gratuity
You will be eligible for gratuity once you cross 5 or more years of continuous service
with Randstad. The same however will be paid only in your full & final settlement with
your then assigned client.
4.5
n
insurance
If applicable as per your assigned client's requirement, you will be eligible to avail
benefits under mediclaim as well as Group Accident policy as mentioned in your letter
of appointment. For details, please connect with your assigned Consultant at the
nearest Randstad office.
4.7
bonus
You will be eligible to be paid bonus as applicable either monthly as part of your CTC
structure or annually as a one-time payment.
4.8
leave
You will be eligible for leaves as per your State Government's regulations. The same
will be in sync with your assigned client leave policy & would require your adherence to
the same. Any leave taken without prior intimation or approval of your assigned
reporting client manager will be construed as Leave Without Pay & would invite
deduction of salary towards loss of pay.
You can connect with us at flexicare@randstad.in or call 1800-420-9944
5.1
employee responsibility
Below are a few key self-responsibility areas which we would want you to adhere to for
your own health & safety:
n
Follow the said safety rules as applicable to your workplace at all times.
n
Do not enter your work premises while under the influence of alcohol, drugs or any
other substance which may endanger your health or safety and/or that of any other
person.
n
Get familiar with the fire safety procedures at your workplace.
n
Always let someone know where you are going & your expected time of return.
n
Report any health & safety related incident whether they result in injury or not to
your assigned Randstad Consultant.
5
5.2
we
n
Wear safety gear & equipment as per your work-related environment.
n
Do not operate any machinery unless you have been trained and authorized to do so.
personal property
Any personal property like handbags, wallets, mobile & including bike, car, bicycle, etc.
which is left in & around the premises of Randstad India or any of its clients, is entirely at
care for
you
(health & safety)
the owner's risk. You are hence strongly advised not to leave any such valuables
unattended. Neither Randstad nor its client will be held responsible for loss or damage
to your personal property left in & around the mentioned premises.
5.3
access keys
There might be locations at your client's site where access is restricted. If allowed, you'll
be provided with an access key or a card. The same needs to be held by you in safe
custody at all times. Please make note of a few important points pertaining the access:
You can connect with us at flexicare@randstad.in or call 1800-420-9944
·
n
You shall not lend your access key or card to any member of general public or any
n
Understand accident report procedures at your workplace.
other staff member, or allow any unauthorised person to gain access to the said
n
Always let someone know your whereabouts & your expected time of return.
restricted location. It is an offence for an EW without authority or any reasonable
As a Randstad EW, you have the right to:
excuse to be in a restricted location. It is also an offence for a member of staff to
give away their access keys to anybody else.
n
If your key or card is misplaced or lost, it must be immediately reported to the
n
Work in places where all the risks to your health and safety are properly controlled.
n
To stop working and leave the area if you think you are in danger.
n
To inform your Randstad assigned Consultant about any health & safety related
Admin. & Security Dept. of your client.
n
It's your duty to question the access by any stranger, suspicious character or
unauthorised staff to the restricted location. In case you sight any such
5.4
5.6
first aid
unauthorised access, please report the same immediately to your client's security
As a Randstad EW, you need to know where the First Aid box is kept for any emergency
office.
usage & you also need to know details of any qualified First Aid staff for reporting of
any health & safety related incident at your assigned client site.
uniforms / protective clothing
If your client & its working conditions require you to wear any standard uniform or a
5.5
issues or concerns.
5.7
fire safety
protective clothing or equipment at work, the same shall be provided to you & you are
With regards to fire safety, below are a few most important points which you need to
expected to wear the same at all times in client premises.
know while at your assigned client site:
n
accidents & other dangerous occurences at work
training workshops, if any, which might be organised by your assigned client or by
Randstad on behalf of your client.
With regards to this important subject, please make note & adhere to the below selfn
responsibility areas:
n
n
·
n
In the event of an accident, do not handle it on your own. Follow procedures that
Become familiar to the sound of the fire alarm & keep yourself well informed on
any fire or related exits which you might need to use in case of an emergency.
If your workplace is accident-prone, follow all safety measures as prescribed by your
assigned client.
Understand in detail the different types of fire fighting equipments installed at
your workplace.
Follow rules on speed limits & wear safety gear while riding bikes, scooters or
driving cars.
n
Get familiar with fire safety procedures at your workplace. Do attend fire safety
5.8
no smoking, tobacco chewing & alcohol consumption
Smoking, chewing of tobacco or any tobacco-based products & consumption of alcohol
you've been trained in. Inform your assigned client's facility or security manager or
is strictly prohibited inside the premises of Randstad & any of the offices of its esteemed
the said emergency numbers provided at the client site.
clients.
You can connect with us at flexicare@randstad.in or call 1800-420-9944
6.1
participation in meetings, surveys etc.
You might be required to participate in periodic employee surveys, interviews,
meetings and discussions. These surveys or interviews are either conducted
telephonically or online or in person & are organised by Randstad. These purely relate
to you as our esteemed EW to our client site & encompasses points on your working
with us & our / your assigned client.
6.2
employee referrals
We encourage you to refer Randstad as a great place to work for your relatives, friends
& other contacts in your world of work.
6.3
grievance redressal
If in case you have any complaint or grievance with Randstad or your assigned client, we
encourage you to immediately reach out to us instead of directly approaching your
client, using any one of the below modes of communication:
6
n
Call on the Toll-Free number
n
Call or write a mail to your assigned Randstad Consultant
n
Lodge your complaint on the Randstad employee self-service (ESS) portal
employee
involvement
You can connect with us at flexicare@randstad.in or call 1800-420-9944
7.1
identity cards
You will be issued an Identity Card either by Randstad or by both Randstad & your
assigned client. The same needs to be carried by you at all times i.e. pre-working hours
while on the way from your home to work, during office hours & post-working hours
while on the way from office to home. In case of loss of your ID card, you need to
immediately report the same to Randstad or your assigned client for reissuing the
same.
7.2
company property
Any property, equipment or material provided to you by Randstad or your assigned
client is deemed to be the property of Randstad or your assigned client respectively &
not your own personal property. It's your responsibility to take care of such property &
use it for official purposes only. In case of termination of employment or your
resignation, these should be returned to Randstad or your assigned client as part of
your full & final settlement process. Both Randstad as well as your assigned client
reserves the right to recover any damage to its property, equipment or material given
7
to you for your professional work and / or damage of any client owned property at the
time of your exit process.
personal
conduct
7.3
personal appearance and hygiene
Unless any specific uniform / dress code is prescribed by your assigned client, you are
required to dress up in smart formals and look presentable and professional at all times.
Below are a few attire-related guidelines which you need to follow:
For Men:
n
Formal shirt & formal trousers
n
Formal & polished black / brown shoes
n
Belt and neck tie (optional & as required by your assigned client)
You can connect with us at flexicare@randstad.in or call 1800-420-9944
For Women:
the like. Any such behaviour is strictly prohibited & will lead to immediate termination
n
Formal shirt & formal trousers
of your employment. In case you suffer or witnesses any such untoward incidents,
n
Salwar kameez
Complaints Committee (ICC), details of which are available with your assigned
n
Saree
Consultant.
n
As our responsible EW, you are expected to maintain personal hygiene & take care
of hygiene at your workplace at all times.
7.4
7.7
disciplinary measures
Non-compliance of company policies or misconduct can lead to strict disciplinary action
anti-bribery
against you in the below mentioned process:
Randstad follows a strict no-tolerance anti-bribery policy which is applicable to all its
n
First, an oral warning will be issued
EWs. Any incident or act of bribery either observed by Randstad or reported by any of
n
Second, a written warning will be issued
n
Third, an enquiry will be conducted
n
In case an EW is proved to be guilty of misconduct, he / she will be terminated from
its esteemed clients will lead to immediate termination of employment of that
particular EW.
7.5
please feel free & important to report to Randstad's POSH Act dictated Internal
data and confidentiality
You will be required to sign a Non-Disclosure Agreement at the time of your joining
employment
n
In specific cases, legal action may also be taken up.
which states that the confidentiality of private & proprietary information should be
maintained at all times. No such confidential information learned during the course of
your employment with Randstad should be disclosed to any other third party. Any data,
file or document of which you are in possession should be returned to your assigned
client or Randstad before closure of the said assignment. Any violation of the NonDisclosure Agreement will be dealt with very seriously & may even lead to immediate
termination of employment.
7.6
sexual & general harassment
Sexual harassment refers to any kind of unwanted & unwelcomed sexual demands,
favours or acts by another person such as use of obscene language intended to
embarrass someone, unwanted body contact & violation of one's individual privacy &
You can connect with us at flexicare@randstad.in or call 1800-420-9944
8.1
termination of employment
8.1.1 voluntary:
In case you want to resign from your services, you need to discuss the same first
with your assigned client's reporting superior & then submit a resignation letter
to Randstad. On receipt of the letter, Randstad will initiate the exit process which
includes consulting your assigned client's reporting superior before accepting
your resignation letter. You need to serve the stipulated days of notice as per
your assigned client's work related policy & consult your assigned client's
reporting superior on the same, failing which will result in adjustment of 15 days
salary from your full and final settlement.
8.1.2 involuntary:
Your employment with Randstad may be terminated under the following
circumstances:
n Unexplained absence from work
n Serious misconduct
n Redundancy of a position
8
n Unsatisfactory job performance
n Violation of Company policies
n Non-compliance of the Code of Conduct
termination
8.2
policy
renewal of employment
Your tenure of employment might or might not be renewed for a further period based
on your assigned client's work requirement or your performance feedback.
8.3
absorption
In case you are absorbed by your assigned client, you'll still have to submit your
resignation letter to Randstad. Your full & final settlement will be proceeded post
receival of the said resignation letter & within set timelines.
You can connect with us at flexicare@randstad.in or call 1800-420-9944
8.4
exit formalities
As part of the exit process, an exit interview might or might not be conducted by
Randstad as requested by your assigned client's requirement. Your Full and Final
settlement will be cleared within agreed timelines & the same will also include the
r e quir e d e x pe r ie nce ce r t if ica t e & r e lie ving le t t e r f r om Ra nds t a d.
You can connect with us at flexicare@randstad.in or call 1800-420-9944
9.1
dual employment
Once you are on Randstad rolls, you will be prohibited from seeking employment with
any other employer until the expiry of your employment contract. Violation on this
front will attract immediate termination of your employment with Randstad.
9.2
off limits to join competition
You might even be restricted to join your assigned client's competition post
disengagement of your services with Randstad for a specified period as per the client
policy.
9
employment
restriction
You can connect with us at flexicare@randstad.in or call 1800-420-9944
As a Randstad EW, you can access the Employee Self Service (ESS) portal at
http://www.randstad.in/ourpeople by logging in with your login ID and password as
mentioned in your appointment letter (“Fixed Term Contract Of Employment”).
In case of any grievance, you can directly post your complaint or query on the said portal. You
can also readily download your monthly payslips, access tax computations, edit personal
details, download forms required for statutory benefits, submit insurance claims and other
related documents like mediclaim, GPA, etc. from the ESS portal.
10
employee
self-service
portal
You can connect with us at flexicare@randstad.in or call 1800-420-9944