Download Report

member
matters.
cus
to
m
ba
nk
Issue 24. May 2015
er o w n e d
R
EB AT
Your chance to win a Honda CRV* with
CGU Insurance through BankVic.
4
S
IN
G
IN
CEL
Institution of the Year
2014
C E 19
7
*The car pictured may vary from actual prize.
for all banking matters
bankvic.com.au
13 63 73
visit a branch
facebook.com/bankvic.au
twitter.com/bankvic
Director’s message
As the end of financial year
approaches, it’s important
to get your finances in order.
At BankVic, we can help you
maximise your financial
wellbeing with our products
and services designed
specifically to suit your
needs.
It is with sadness that after 34 years of service our
branch will be leaving the Police Academy at the request
of Victoria Police. On behalf of the branch staff who have
thoroughly enjoyed the pleasure of serving our Police
members, Recruits and Academy staff, I’d like to extend
our sincere gratitude to all our members who have
patronised the branch over the years.
- Wayne Taylor
Latest updates
BankVic App iOS and Android update in May
If your mobile device is set to automatically update, you
will not have to do anything.
If not, you will need to ensure you update the App in
your mobile device’s App store.
Please ensure you make the update prior to 20 May so
that all features of the BankVic app will continue to
function.
For further information visit bankvic.com.au/app
Competition winners
Congratulations to Linden Stephens and Daisy Bojsen
who each won $1,000 for taking out a home loan
consultation over the “Get a free home loan consultation
and a chance to win $1,000” competition period. Renay
Barker and Emma Waghorn have each won $500 worth
of Coles Myer Gift Cards for purchasing CGU Insurance
policies over the February and March Minor Draw
competition periods.
Academy branch closure and relocation of premises
Our Academy branch will be closing on 19 June
2015 at the request of Victoria Police.
We are indeed sad to be leaving after 34 years
of service to the Victorian Police community,
but respect Victoria Police’s decision and
the challenges currently being faced due to
security concerns.
Please be assured our management team are currently
working on a relocation plan as a priority and are
assessing alternative suitable locations to ensure our
members’ needs can be met in the best possible way. We
intend to relocate in a timely manner but this is dependant
upon securing a suitable location and enabling the branch
facilities. If you have an interest in the Academy branch
relocation, we would appreciate if you could take the time
to complete a quick survey. To complete the survey you
can call and talk to one of our friendly staff, visit a branch
or fill in the survey at bankvic.com.au/academysurvey
As previously communicated, our Academy branch is
currently restricted to Police, Public Service (VPS)
members and retired police members who can produce
their stamped identification. We apologise for any
inconvenience this may cause and request you consider
the following options for any assistance you may need:
> Call 13 63 73 (8am – 5pm AEST)
>Visit our Monash Clayton, World Trade Centre, Carlton
or upcoming City West (opening 1 June) branches as an
alternative. Our branch and ATM locations can also be
found at bankvic.com.au/branches
>Our dedicated Member Relationship Managers and
Mobile Lenders are also available to assist you.
We appreciate your patience and thank you for your
continued support.
For more information please contact us on 13 63 73, or visit bankvic.com.au.
What’s on with our ‘CGU Win a Car promotion’
and your last chance to win a Honda CRV*!
BankVic in conjunction with CGU Insurance
are offering our biggest prize to members yetthe chance to win a brand new Honda CRV!
Since the competition began in February 2015, our
competition car has been making the rounds at various
road shows organised at member locations such as
Warrnambool, Wangaratta and East Gippsland just to
name a few.
In addition, as part of the promotion, several exciting
barbeque events have been organised at our health and
police partner locations at Monash Health, the Royal
Women’s hospital, Alfred Health, Northern Health and
the World Trade Centre complex. This gave members an
opportunity to chat to our Member Relationship Managers
about their insurance needs, get a comprehensive quote or
purchase insurance whilst enjoying a sausage sizzle and
winning some great prizes! It was a pleasure to see
members support these events and proceeds raised went to
various charities including The Alfred Foundation and the
Cancer Council.
But that’s not all, as we will continue to visit our partner
locations until the promotion ends in May 2015 - so keep
an eye out for us and come pay us a visit to learn more
and enter our ‘Win a Car’ promotion!
How do I enter the competition?
BankVic members will be automatically entered into the
draw to win a Honda CRV when they purchase one or
more of the following CGU insurance products:
Home building and/or contents insurance
> A choice of cover: Accidental Loss & Damage or Listed
Events policies
> Contents in your home, at your home in the open air
and contents away from your home
> Pay by the month
> 24/7 Claims Service
> Flood cover
Motor insurance
> Cover for loss or damage to your car
> Cover for your legal liability for loss or damage to
another person’s vehicle or property
> After accident care
Landlord’s insurance
> Accidental Damage Cover
> Accidental breakage
> Loss of rent, theft, flood cover, 24/7 claims service
Also, for every existing CGU insurance policy (home
building and/or contents, motor and landlords) through
BankVic, you’ll automatically receive one entry into the
draw.
Thanks to CGU, this fantastic prize doesn’t come by
itself. Along with our grand prize, we’ve got additional
prizes available to our members! To find our more and to
view Brighton Honda’s special offers for BankVic
members visit bankvic.com.au/winacar.
Hurry, competition closes 29 May 2015! Call 13 63 73,
option 5 to find out more about the benefits of getting
your insurance through BankVic. Best of luck!
How can I change my Visa Card PIN?
If you don’t remember your PIN, you can select a
new one via the following options:
Internet banking:
If you have forgotten your PIN on your Visa Debit card
you can select a new one via internet banking if you are
registered.
Steps:
Log in to your internet banking – go to My Preferences - a. My Profile > Contact details and check that we have
your current mobile phone number, and
b. Change Visa Card PIN and follow the prompts to
select a new PIN. We’ll send a one-time password to
your mobile phone, so have it handy.
Note: If you’re not yet registered for internet banking,
you can register today by completing an Online banking
registration form on our website bankvic.com.au or call
13 63 73.
Visit a BankVic branch:
Our friendly staff would be happy to assist. For our
branch locations visit bankvic.com.au/branches
If you know your current PIN, but wish to change
it, you can do so via the following options:
Cashcard© ATM:
You can change the PIN on your Visa Debit and Visa
Credit cards via the Cashcard ATMs located throughout
Australia. This functionality provides members with an
alternative solution to our existing PIN change terminals
and is free.
You will need to know your existing PIN, and once the
option to change your PIN has been selected, the
Cashcard machine will guide you through the PIN
change process. There are almost 2,000 Cashcard ATMs
located around Australia.
For locations visit: bankvic.com.au/cashcard-atm.
Visit a BankVic branch:
Again, you are always welcome to visit our branch for
any assistance you need.
Contact us
Loans
Option 4
loans@bankvic.com.au
Head Office
121 Cardigan Street
Carlton VIC 3053
Insurance
Option 5
insurance@bankvic.com.au
Financial Planning
Option 6
financialplanning@bankvic.
com.au
World Trade Centre
18 - 38 Siddeley Street, World
Trade Centre, Melbourne VIC 3005
Service and Sales
Option 3
Administration
carlton@bankvic.com.au
bankvic.com.au
13 63 73
Rapid Response
Option 1
BankVic
facebook.com/bankvic.au
twitter.com/bankvic
Monash Medical Centre
Level 2, 246 Clayton Road,
Clayton VIC 3168
This newsletter has been prepared by Police Financial Services Limited ABN 33 087 651 661 AFSL 240293 Australian Credit Licence 240293 – trading as BankVic. Any advice is general and has been prepared
without taking into account your objectives, financial situation or needs. Because of this, before acting on the advice you should consider whether the advice is appropriate for you. Before acquiring any product
or service you should obtain and consider the relevant product disclosure statement available from our website, any branch or by calling 13 63 73. Canstar Pty Ltd Authorised Representative 443019 of Canstar
Research Pty Limited ABN 29 114 422 909 AFSL 437917. BankVic, as an AFSL holder, sells general insurance products under an agreement with the issuer CGU Insurance Ltd (CGU) ABN 27 004 478 371 AFSL
238291. CGU Win a Car Promotion & Honda Offers, Abbreviated Terms & Conditions - Vic Permit No. 15/130.: The winner of the major draw will receive a 2015 Honda CR-V VTI Series 2, 2WS, 2 Litre
motor, with automatic transmission, metallic paint and all on road costs. Closes at 5pm AEST 29 May 2015. The major draw will be drawn at 11am AEST 15 July 2015. The winner’s full name will be published
on bankvic.com.au from 17 July 2015. Minor Draws: 1 -11am AEDT Wednesday 11th March, 2 - 11am AEDT Wednesday 8th April, 3 - 11am AEST Wednesday 13th May and 4 -11am AEST Wednesday 10th
June 2015. The Major Draw is open to new and existing BankVic Members who: a) Purchase a new CGU Insurance Limited ABN 27 004 478 371 AFSL 238291 (CGU) Home Building and/or Contents, Motor or
Landlords Insurance policy after 9am AEDT 2 February 2015 and prior to 5pm AEST 29 May 2015 and paid their first month’s premium by 9am AEST 13 July 2015; and/or b) Hold an existing (current) CGU Home
Building and/or Contents, Motor or Landlords Insurance policy, where if the premiums are paid in instalments are not in arrears as at 9am AEST 13 July 2015. The Minor Draw(s) are open to new and existing
BankVic Members who: c) Purchase a new CGU Home Building and/or Contents, Motor or Landlords Insurance policy or d) Obtain a quote for a new CGU Home Building and/or Contents, Motor or Landlords
Insurance policy in a Minor Draw competition period. Winners will be notified in writing and their full name will be published in BankVic’s newsletter Member Matters. BankVic members under 18 years or residing
outside of Victoria, Queensland, Tasmania and Western Australia are ineligible to enter. Full Terms and Conditions are available at bankvic.com.au/winacar. Brighton Honda – L.M.C.T 10901. All competitions
and promotions will be drawn at the Head Office of BankVic, 121 Cardigan Street, Carlton, Victoria, 3053. ©Cashcard is owned by First Data Corporation, not BankVic. 121 Cardigan Street Carlton VIC 3053 T
13 63 73 E carlton@bankvic.com.au W bankvic.com.au 04.15 5352bv