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Guangzhi Shang
RBB354, Department of Marketing,
Florida State University, Tallahassee, FL32306
EDUCATION
(850)644-7844
gshang@business.fsu.edu
University of South Carolina, Columbia, SC
PhD in Operations Management, 2014
The Hong Kong Polytechnic University, Hong Kong
BBA in Supply Chain Management with first class honor, 2010
EMPLOYMENT
08/2014 - Present
Assistant Professor of Operations Management, Department of Marketing, Florida
State University
RESEARCH
INTEREST
Consumer Returns, Retail Operations, Consumer Demand Analysis, Sustainable
Operations Management, Applied Econometrics
PUBLICATIONS
Ghosh, B.P., Galbreth, M.R., and Shang, G. (2013) The Competitive Impact of
Targeted Television Advertisements Using DVR Technology. Decision Sciences,
44(5).
Fry, T.D., Donohue, J.M., Saladin, B.A., and Shang, G. (2013) The Origins of
Research and Patterns of Authorship in the International Journal of Production
Research. International Journal of Production Research, 51(23-24).
Malhotra, M.K., Singhal, C., Shang, G., and Ployhart, R.E. (2014) A Critical
Evaluation of Alternative Methods and Paradigms for Conducting Mediation
Analysis in Operations Management Research. Journal of Operations Management,
32(4).
Fry, T.D., Donohue, J.M., Saladin, B.A., and Shang, G. (2015) The
Internationalization of Operations Management Research. International Journal of
Production Research, forthcoming.
Saladin, B.A., Shang, G., Fry, T.D., and Donohue, J.M. (2015) Research Constituents
and Authorship Patterns in the Production and Operations Management Journal.
Production and Operations Management, 24(4).
Malhotra, M.K., Ahire, S.L., and Shang, G. (2015) Mitigating the Impact of
Functional Dominance in Cross-Functional Process Improvement Teams. Decision
Sciences, forthcoming.
April 2015
G. Shang, Page 1
Shang, G., Saladin, B.A., Fry, T.D., and Donohue, J.M. (2015) Twenty-six Years of
Operations Management Research (1985-2010): Authorship Patterns and Research
Constituents. International Journal of Production Research, forthcoming.
WORKING PAPERS
Shang, G., Ghosh, B.P., and Galbreth, M.R. (2015) Optimal Retail Return Policies
with Consumer Opportunism. Production and Operations Management, under 2nd
round review.
Shang, G., Pekgun, P., Ferguson, M.E., and Galbreth M.R. (2015) Estimating the
Value of a Money Back Guarantee in Online Retailing.
Shang, G., Ferguson, M.E., and Galbreth M.R. (2014) Using Transactions Data to
Improve Consumer Returns Forecasting and Retailer Practices.
TEACHING
University of South Carolina
Introduction to Operations Management (undergraduate)
Summer I 2013, 44 enrolled, instructor performance: 4.35/5
Spring 2013, 42 enrolled, instructor performance: 3.34/5
Florida State University
Introduction to Operations Management (graduate)
Spring 2015, ongoing
SERVICE
Ad hoc Reviewer
Production and Operations Management
Decision Sciences
International Journal of Production Research
Journal of Marketing Channels
Session Chair
INFORMS 2013, 2015
DSI 2012, 2013
Doctoral Student Association, Moore School of Business, University of South
Carolina
Vice President, 2013 - 2014
CONFERENCE
PRESENTATIONS
Shang, G., Ferguson, M.E., and Galbreth M.R. Using Transaction Data to Forecast
Consumer Returns. POMS 2015 annual meeting, May 8-11, Washington D.C.
Shang, G. and Wang, L. How Much Can Risk Preferences Rationalize Full Refund
Policies? POMS 2015 annual meeting, May 8-11, Washington D.C.
April 2015
G. Shang, Page 2
Shang, G., Pekgun, P., Ferguson, M.E., and Galbreth, M.R. Measuring the Value of
Return Policies to Consumers. POMS 2015 annual meeting, May 8-11, Washington
D.C.
Shang, G., Pekgun, P., Ferguson, M.E., and Galbreth, M.R. Estimating the Value of a
Money Back Guarantee in an Online Retailing. MSOM 2014 annual meeting, June
19-21, Seattle, Washington.
Shang, G., Ghosh, B.P., and Galbreth, M.R. Optimal Retail Return Policies with
Consumer Opportunism. POMS 2014 annual meeting, May 9-12, Atlanta, Georgia.
Shang, G. Empirical Studies of Consumer Product Returns. Closed-Loop Supply
Chains Workshop, Oct 9-11, Charleston, South Carolina.
Shang, G., Ferguson, M.E., and Galbreth M.R. Using Transactions Data to Improve
Consumer Returns Forecasting and Retailer Practices. INFORMS 2013 annual
meeting, Oct 6-9, Minneapolis, Minnesota.
Shang, G. How Much Is A Lenient Return Policy Worth? Evidence from eBay.
Shang, G., Ferguson, M.E., and Galbreth M.R. Using Transactions Data to Improve
Consumer Returns Forecasting and Retailer Practices.
Consumer returns 2013 annual conference, Sep 23-25, Dallas, Texas.
Shang, G., Ferguson, M.E., and Galbreth M.R. What drives product return?
Evidence from consumer electronics. POMS 2013 annual meeting, May 3-6, Denver,
Colorado.
HONORS &
AWARDS
W. Pierce Liles Outstanding Graduate Student, Moore School of Business,
University of South Carolina, 2014
Robert B. Bradley Library Research Grant, Florida State University, 2014
First Year Assistant Professor Summer Grant, 2015
POMS Emerging Scholar Program, 2015
April 2015
G. Shang, Page 3