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Technology Supported Change: The Experience of the Holy Spirit University of Kaslik – USEK Georges Yahchouchi, Ph.D. -‐ May 2015 1 Outline Ø Change: Towards a World Class University Ø Change Areas Ø Technology supporFng Change Ø Course EvaluaFons System Ø Planning and Assessment System Ø E-‐porJolio and E-‐learning Ø Faculty PorJolio Ø E-‐forms Ø Outcomes Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 2 Change: Towards a World Class University •  Main purpose for changes: Engage in the process of conFnuous quality improvement and accreditaFon •  European University AssociaFon – InsFtuFonal EvaluaFon Program in 2008 •  InsFtuFonal AccreditaFon granted by evalag in October 2012 for a ﬁve year duraFon •  Current challenge: to become an American-‐style insFtuFon by fulﬁlling the requirements of US regional accreditaFon and reaching audacious goals set in USEK strategic planning Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 3 I am wedded to the values but not the pracFce. I can change the pracFce as long as I am true to the values. Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 4 Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 5 Change Areas– The to do List Four leading areas of change in USEK experience that have improved Governance framework toward a higher level of transparency, accountability and insFtuFonal eﬀecFveness: Ø  Governance Ø  Academic Ø  Management Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 6 Change Area -‐ Governance •  Trusteeship and the shi] toward a shared Governance framework •  Se^ng audacious strategic direcFons and goals •  Mapping strategic planning to unit pracFces and assessment •  Expanding the university network Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 7 Change Area -‐ Academic •  Development of Teaching and learning through diﬀerent faculty professional development programs •  Redesigning program framework to be based on idenFﬁed competences and mapped learning outcomes •  Rethinking the General educaFonal framework •  Assessment for programs outcomes and student learning experience assessment •  Enhanced Faculty Recruitment and assessment Processes Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 8 Change Area -‐ Management Toward a higher level of accountability and eﬃciency •  ImplementaFon and eﬃcient use of the supporFng technology •  Assessment of management eﬀecFveness in administraFve units •  Rethinking data collecFon and data management •  Enhancing the implementaFon of procedures and regulaFons Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 9 Achieving our Vision Our vision is to become a world class insFtuFon, engaging Mission driven people graduaFng creaFve and innovaFve students able to lead the society of tomorrow and the economy of brains where innovaFon is the key of success of individuals and insFtuFons Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 10 Technology SupporIng Change Course Feedback by Students Programs and Courses management Strategic Planning and Assessment E-‐porJolio E-‐learning E-‐forms Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 11 Course Feedback System • Web based so]ware, IT integrated, mainly targeted at academic insFtuFons for the automaFon of course evaluaFons gathering, analysis and reporFng • Adopted by USEK since Spring 2011-‐2012 to gather course feedback by students Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 12 Blue CharacterisIcs • Full integraFon with Banner SIS, • Easy access from any device (PC, Laptop, Mobile, etc.), •  Ability to oﬀer mulF-‐language quesFonnaire: English/French •  DistribuFon of easy access and user-‐friendly reports for instructors and deans. In fall 2014-‐2015, the parFcipaFon rate in the Course Feedback by Students reached 92% Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 13 Other Surveys • Well-‐being at the campus • End of Programs Exit Survey • Course Self-‐Assessment by Faculty • Full-‐Fme faculty self-‐reﬂecFon • Performance EvaluaFon of Full-‐Time Faculty Members • Employee self-‐reﬂecFon • Employee Performance EvaluaFon Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 14 Course PorNolio Indirect Assessment Student Feedback Faculty Self ReﬂecIon Peer Review Course Assessment Need for direct assessment and more! Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 15 Planning and Assessment System • Tk20 is a comprehensive assessment, planning, and reporFng system designed for collecFng and managing academic and non-‐academic departmental assessment acFviFes to create a culture of evidence throughout the campus. • Adopted by USEK since 2014 to support decision making and accreditaFon Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 16 Tk20 – Catalogue and Programs Management • Used to generate the University Catalogue by collecFng programs informaFon and course descripFons • Program informaFon includes: mission, educaFonal objecFves, outcomes and relaFve performance indicators, and program’s curriculum map • Allows the gathering of measures and assessment data to evaluate the akainment of program outcomes Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 17 Programs Curriculum Map Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 18 Indirect and Direct Assessment Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 19 Tk20 – Strategic Planning and Assessment • Used to gather and assess academic and non-‐academic units’ objecFves and acFviFes in alignment with the University Strategic Goals and DirecFons • Promotes the culture of planning and assessment throughout the campus • Provides evidence on the University conFnuous improvement Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 20 Cycle 2014-‐2015 Planning Period 2015-‐2018 USEK Strategic Planning Levels Alignment University Strategic DirecFons University Goals Unit Goals Unit ObjecFves Unit AcFviFes Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 21 Derived Results and ReporIng Unit 1 Goal for Research Unit 2 Goal for Research Unit 3 Goal for Research University Goal for Research Report on
Research
with derived
activities
from units
Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 22 E-‐PorNolio • An E-‐PorJolio is a collecFon of electronic evidence assembled and managed by a user on the Web • It may include text, electronic ﬁles, images, mulFmedia, blog entries, hyperlinks • Mahara is a fully featured electronic porJolio, weblog, resume builder and social networking system, connecFng users and creaFng online communiFes • Adopted by USEK since Fall 2014-‐2015 Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 23 Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 24 A campus, with e-‐porNolios in place as ﬂexible space for faculty and students to archive and synthesize the evidence of their work, is well-‐
posiIoned for assessment... Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 25 E-‐Learning AcFve Learning Capacity Building for Teachers Group-‐based learning Moodle Evidence on student progress Course management Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 26 Faculty AdministraIve PorNolio PublicaFons Professional Experience Trainings and CerFﬁcates Academic Experience EducaFon History Professional development Faculty PorJolio Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 Performance Reviews (CFS, Peer Review,
…) 27 E-‐forms • Use of Technology to manage all procedures in the University • Available on the Web • Email NoFﬁcaFons • EﬀecFve monitoring and evaluaFon of responsibiliFes of actors • ReducFon in the waste of Fme and paper • OpFmizaFon in the quality of services oﬀered to students and human resources Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 28 Outcomes of the technology supported change • Improved decision making based on Evidence • Establishment of a culture of accountability and conFnuous improvement • Improved collaboraFon with stakeholders • Improved communicaFon • Beker students learning experience Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 29 Quality Culture “You can tell the quality of an insFtuFon by the quality of the inside debate” Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 30 Thank you Quality Assurance and InsFtuFonal EﬀecFveness Oﬃce -‐ May 2015 31