1. education

L O U I S V I L L E 2015
JULY 25-29
L
ouisville is a vibrant city that’s flooded
with bourbon and infused with southern
charm. Home to the Kentucky Derby, tasty
mint juleps, and Muhammad Ali, Louisville is
sure to set an exciting scene during your time
at IAAP Summit 2015. It’s the perfect setting for
IAAP’s signature conference, held July 25-29.
IAAP Summit gives administrative and office
professionals like you the tools, resources, and
inspiration you need to succeed professionally
and personally. You’ll become empowered to
think strategically about your office role, lead
confidently, and take charge of your future.
IAAP Summit 2015 will inspire, challenge, and
educate you. You’ll leave feeling prepared to
take on that next project at your desk. Then,
who knows, the world.
Join approximately 1,300 of your colleagues at the
premier education conference for office professionals.
You’ll be staying in the heart of downtown Louisville,
Ky., steps away from mouth-watering dining, vibrant
nightlife, and historical charm. In addition to a fantastic
locale, IAAP Summit 2015 will offer:
Who should attend?
Whether you’re a rookie or a veteran in the
administrative profession, IAAP Summit 2015 is designed
for all levels of staff working in an office setting. This
includes:
•Office managers
• Over 20 educational sessions to choose from. Over
15 of these sessions will be repeated so you’ll have
more opportunities to attend!
•Records managers
•Legal assistants
• Access a plethora of different vendors in the
Marketplace, all available and eager to help you do
your job better every day.
•Executive Assistants
•Secretaries
• The IAAP Hub has information for membership,
certification, web community, and The Foundation.
The IAAP Hub will help you better take advantage
of your IAAP membership, give you access to
resources and materials coinciding with several
education sessions so you can continue learning
when you’re back in the office. You’ll have the
chance to shop for IAAP merchandise, including
new products you’ve never seen before!
WWW.IAAP-SUMMIT.ORG
•Personal Assistants
•HR, marketing, communications, and
medical support staff
•Administrators
•Administrative assistants
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IAAP Summit was awarded the “Best Administrative
Conference Provider of 2014” by top office
professional resource, DeskDemon. Register today to
guarantee your spot at IAAP’s signature conference!
eager to meet with you one-on-one. The Marketplace will
feature three sessions to reduce crowds and allow for more
valuable discussions.
The education at IAAP Summit 2015 is what you’ve come
to expect from IAAP signature events: cutting-edge,
applicable, and inspiring. With a myriad of topics to choose
from, you’ll definitely find sessions that interest you. We
know conferences can be overwhelming, which is why we
offer many of the education sessions multiple times. You’ll
be able to schedule your time at IAAP Summit 2015 without
any unfortunate snags.
IAAP Summit 2015 kicks off with a three hour
Bootcamp, an inspiring workshop for Premium package
registrants. This third annual workshop is designed for
current and aspiring leaders who want to learn the ins
and outs of leadership in their workplace and daily lives.
Bootcamp boasts a high-energy, fulfilling, and dynamic
learning environment where attendees can learn to develop
and utilize leadership skills.
IAAP Summit 2015 offers tech-savvy features to enhance
your experience. With a conference app, free high-speed
WiFi, and paperless sessions, you’ll be light on your feet.
You’ll only need your tablet or smartphone to help you plan,
navigate, and learn with ease.
Saturday also offers a conversation-starting First-Timers
Orientation. If you’re new to the conference or IAAP, this
event is a must-attend. You’ll gain loads of information
about how IAAP Summit 2015 works, network with fellow
newcomers, and gain valuable insight from IAAP leaders.
For even more networking opportunities, be sure to attend
the Emerging Professionals Happy Hour on Saturday
evening before the Opening Celebration.
This year, IAAP Summit will be offering one-on-one
networking and learning opportunities. The Learning
Table provides attendees the space to not only network with
each other, but learn from each other as well. Various IAAP
Summit 2015 speakers will be present during open hours
to answer additional questions and facilitate co-learning
opportunities. The IAAP Hub will continue to be a onestop-shop for resources, the newest IAAP gear, and helpful
IAAP staff.
Attend outstanding Keynote addresses from inspiring, topnotch speakers on Sunday and Wednesday mornings to help
bookend your time at IAAP Summit 2015. You’ll have access
to the Marketplace, an oasis of exhibitors and vendors,
Here are some other IAAP Summit 2015 aspects you should pencil in:
Grab a drink at the Opening Celebration and chat with your fellow admins.
Bid on some amazing items at the Silent Auction.
Mix and mingle at The Foundation of IAAP Celebration.
Get your blood pumping with an early morning Summit City Stroll.
Party it up at the Closing Celebration: Dinner & Party on Wednesday evening.
We’re sure, after reading this, you’re chomping at the bit (a little Derby humor) to get registered
for IAAP Summit 2015. Attending IAAP’s signature annual conference will help you succeed
professionally and personally. Take charge of your career and your future, register today!
WWW.IAAP-SUMMIT.ORG
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9:15 - 10:15 a.m.
SCHEDULE AT A GLANCE
Elite International Paralympic athletes are all
about achieving excellence when the circumstances are less than ideal—a perfect metaphor
for today’s dynamic economic times. Instead of
wishing and waiting for things to get back to “normal,” Bonnie expands the dialogue to go beyond
traditional thinking. Disabled athletes—including wheelchair basketball players, blind runners
and others—never expect things to be “normal.”
Bonnie’s story is proof that you can strive for
excellence no matter what obstacles are thrown in
your way. Bonnie uses her unique experience as a
one-legged ski racing champion, Rhodes Scholar
and White House official to encourage you to aim
higher and achieve extraordinary results.
FRIDAY, JULY 24
1:00 - 5:00 p.m.
Registration Open
SATURDAY, JULY 25
7:00 a.m - 5:00 p.m.
Registration Open
7:00 a.m. - 5:00 p.m.
IAAP Hub Open
8:00 - 11:30 a.m.
Bootcamp*
8:00 - 11:30 a.m.
Pre-Conference Workshop*
Time and Contact Management Using Outlook:
Outlook Productivity
Room limit 450
10:30 - 11:30 a.m.
10:30 - 11:30 a.m.
11:45 a.m. - 12:30 p.m. First-Timer Orientation
For first-time conference attendees and new
members of IAAP, this orientation provides you
the opportunity to become familiar with the
conference layout, what to expect, and how to
navigate your time at the conference. This event
is a great opportunity to meet new people and
members of IAAP staff.
1:30 - 5:00 p.m.
Bootcamp*
1:30 - 5:00 p.m.
Pre-Conference Workshop*
6:00 - 8:00 p.m.
6:00 - 8:00 p.m.
Starting at 8:00 p.m.
Time and Contact Management Using Outlook:
Outlook for the Super User
Room limit 450
Emerging Professionals Happy Hour
Are you new to the administrative profession?
Are you a new IAAP member? Do you want to
network with like-minded young professionals? If
you’ve answered yes to these questions, then the
IAAP Emerging Professionals event during IAAP
Summit 2015 is for you! More details to come.
Invitation only event.
1:00 - 2:30 p.m.
Education Session: Leading With Confidence Track
1:00 - 2:30 p.m.
Education Session: Expanding Your Technology
Expertise Track
1:00 - 2:30 p.m.
Education Session: Recovering Lost Skills Track
3:15 - 4:45 p.m.
Education Session: Targeted Communications Track
3:15 - 4:45 p.m.
Education Session: Leading With Confidence Track
3:15 - 4:45 p.m.
Education Session: Expanding Your Technology
Expertise Track
3:15 - 4:45 p.m.
Education Session: Recovering Lost Skills Track
Scholarship Recipient & Alumni Scholarship Reception
Invitation only event.
Opening Celebration
Registration Open
7:00 a.m. - 4:30 p.m.
IAAP Hub Open
8:30 - 9:15 a.m.
Opening General Session (President's Address)
*Available only to Premium package registrants.
WWW.IAAP-SUMMIT.ORG
Volunteer Recognition Reception
The Volunteer Recognition Reception is our
opportunity to recognize outstanding volunteer
service among our members and leaders. We will
honor members who served over the past year
on working groups, as Association Influencers,
and as Division Presidents in this casual and fun
event. Invitation only event.
MONDAY, JULY 27
Back by popular demand the Summit City Stroll
is your chance to get your blood pumping first
thing in the morning. The stroll will leave you
refreshed, invigorated, and ready to take on
whatever comes your way at IAAP Summit! We’ll
hit the streets each morning for an energizing
group walk through downtown Louisville. Choose
your speed as one group will walk at a leisurely
pace for approximately 1 mile, while another
group will speed it up for a power-walk at a faster
pace for approximately 1.5 miles. Don’t know
the streets? Don’t worry. Each group will have a
leader to show you the way. This is a great opportunity to meet new people, get some exercise, and
see some of the city. Both groups will meet just
outside the Kentucky International Convention
Center at 6:00 a.m. each morning, Sunday, July
26 through Wednesday, July 29. Be sure to bring
your sneakers and workout gear!
7:00 a.m. - 4:30 p.m.
Town Hall Meeting
The Town Hall Meeting is open to all members
in attendance. IAAP leadership and CEO
will provide an update on the association
revitalization, and answer questions as time
permits.
Education Session: Targeted Communications Track
5:30 - 6:30 p.m.
Summit City Stroll
Keynote Book Signing with Bonnie St. John
1:00 - 2:30 p.m.
SUNDAY, JULY 26
6:00 - 7:00 a.m.
Keynote Presentation: Normal is Overrated-Aim
Higher! Bonnie St. John
6:00 - 7:00 a.m.
Summit City Stroll
7:00 a.m. - 4:30 p.m.
Registration Open
7:00 a.m. - 4:30 p.m.
IAAP Hub Open
8:00 - 9:00 a.m.
9:00 a.m. - 4:00 p.m.
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SCHEDULE AT A GLANCE
General Session (CEO's Address)
This session features a panel discussion on the
subject of Executives and the Admins Who
Love Them. It offers insight into a few business
partnerships and what it takes to make them
successful.
Silent Auction-Bidding Open
Visit The Foundation of IAAP’s Silent Auction
to bid on some great items for a great cause!
The silent action will take place throughout
IAAP Summit 2015 with proceeds donated to
The Foundation. If you’re looking for some fun,
friendly competition, don’t miss out on this event.
The highest bidders will take home some great
items and help The Foundation continue its
mission of investing in the success of IAAP and
administrative professionals.
SCHEDUL E
AT A GL ANCE
Morning Marketplace Premium Session*
9:30 a.m. - Noon
Education Session: Targeted Communications Track
9:30 a.m. - Noon
Education Session: Leading With Confidence Track
9:30 a.m. - Noon
Education Session: Expanding Your Technology
Expertise Track
9:30 a.m. - Noon
Education Session: Recovering Lost Skills Track
1:15 - 2:15 p.m.
1:15 - 2:15 p.m.
Education Session: Targeted Communications Track
2:00 - 4:30 p.m.
Education Session: Leading With Confidence Track
2:00 - 4:30 p.m.
Education Session: Expanding Your Technology
Expertise Track
2:00 - 4:30 p.m.
Education Session: Recovering Lost Skills Track
5:30 - 7:00 p.m.
MONDAY, JULY 27 (continued)
9:30 a.m. - Noon
2:00 - 4:30 p.m.
Association Influencers Session
The 2015-2016 IAAP Association Influencers will
meet during IAAP Summit 2015 for training. If
you are chosen to be an Association Influencer,
attendance at this session is required. We’ll have a
dynamic speaker for Influencers only. In addition,
the headquarters staff and the board of directors
will talk about how this important role helps to
shape the present and future of IAAP.
WEDNESDAY, JULY 29
Workshops
6:00 - 7:00 a.m.
Summit City Stroll
7:00 a.m. - 2:00 p.m.
IAAP Hub Open
8:30 - 9:00 a.m.
Closing General Session
9:00 - 10:00 a.m.
Keynote Presentation: Be the Ultimate Administrator:
How to Stop Global Whining and Get Things Done.
Christine Cashen
Topics include: IAAP Certification 101 and Super
Events on a Shoestring Budget.
2:30 - 5:00 p.m.
Afternoon Marketplace Session
2:30 - 5:00 p.m.
Education Session: Targeted Communications Track
2:30 - 5:00 p.m.
Education Session: Leading With Confidence Track
2:30 - 5:00 p.m.
Education Session: Expanding Your Technology
Expertise Track
2:30 - 5:00 p.m.
Education Session: Recovering Lost Skills Track
Life is too full of opportunity to waste energy on
complaining. You have the power to be a problem
solver and make a difference in your life right
now. Christine will help you put those skills to the
best use. Attend this program and you will:
• Communicate effectively with all different
personality styles
• Create a better day with more energy and time
• Handle conflicts better
• Discover how to have less stress and more fun.
You definitely don’t want to miss this
presentation. Join Christine to “Stop Global
Whining” and take charge of what you can
change today. You’ll leave feeling charged up,
motivated and ready to be your ultimate self!
TUESDAY, JULY 28
6:00 - 7:00 a.m.
Summit City Stroll
7:00 a.m. - 4:30 p.m.
Registration Open
7:00 a.m. - 4:30 p.m.
IAAP Hub Open
8:00 - 9:00 a.m.
Managing Energy Instead of Time-Optional Session
9:30 a.m. - Noon
Morning Marketplace Premium Session*
9:00 a.m. - 4:00 p.m.
Silent Auction-Bidding Open
Benefiting The Foundation of IAAP
9:30 a.m. - Noon
Education Session: Targeted Communications Track
9:30 a.m. - Noon
Education Session: Leading With Confidence Track
9:30 a.m. - Noon
Education Session: Expanding Your Technology
Expertise Track
9:30 a.m. - Noon
Education Session: Recovering Lost Skills Track
12:15 - 1:30 p.m.
1:30 - 4:30 p.m.
Branch Networking Lunch*
For Premium package attendees the Branch
Networking Luncheon will offer a wonderful
opportunity to connect with fellow office and
administrative professionals from around the
world. Grow your network, develop and share
ideas about the administrative profession, and
enjoy a delicious lunch!
10:00 - 11:00 a.m.
Keynote Book Signing with Christine Cashen
10:30 a.m. - Noon
Education Session: Targeted Communications Track
10:30 a.m. - Noon
Education Session: Leading With Confidence Track
10:30 a.m. - Noon
Education Session: Expanding Your Technology
Expertise Track
10:30 a.m. - Noon
Education Session: Recovering Lost Skills Track
1:30 - 3:00 p.m.
Education Session: Targeted Communications Track
1:30 - 3:00 p.m.
Education Session: Leading With Confidence Track
1:30 - 3:00 p.m.
Education Session: Expanding Your Technology
Expertise Track
1:30 - 3:00 p.m.
Education Session: Recovering Lost Skills Track
6:00 - 7:30 p.m.
Closing Celebration: Cocktail Reception
2013-14 & 2014-2015 IAAP Board & Foundation
Board Appreciation*
7:30 - 11:00 p.m.
Snacks & Facts
Sponsor invitation only event.
*Available only in the Premium Registration Package.
WWW.IAAP-SUMMIT.ORG
The Foundation of IAAP Celebration
Join us at The Foundation’s second annual
celebration event from 5:30 - 7:00 p.m. on
Tuesday, July 28, at the Galt House. We hope you
will attend to help us celebrate The Foundation’s
accomplishments over the past year and the
donors who help make it all happen! We’ll be
introducing the IAAP Summit 2015 scholarship
recipients, cheering on the Amazing Ride
winners, celebrating the top bidders from the
Silent Auction, recognizing major contributors,
and having fun! Tickets are $40 and may be
purchased when registering for IAAP Summit
2015. Separate ticketed event.
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SCHEDULE AT A GLANCE
Closing Celebration: Dinner & Party*
Celebrate all that is great about IAAP while
enjoying a great meal, mingling with your IAAP
friends, and dancing the night away!
ACCOMMODATIONS
Be sure to book your room at one of the official IAAP Summit 2015 host hotels!
IAAP has worked diligently to negotiate great rates at hotels conveniently located around the Kentucky
International Convention Center (KICC). These hotels will provide the quality accommodations and
excellent customer service experience that IAAP Summit attendees have grown accustomed to. Each of the
official IAAP Summit 2015 host hotels offer spacious guest rooms, dining options on-site, swimming pools
(don’t forget your swimsuit!), easy access to the convention center (outside or via skybridge), and affordable
WiFi accessibility.
How to make reservations at the reduced conference rates at an official IAAP Summit 2015 host hotel:
REGISTER for IAAP Summit 2015 in Louisville, Ky.
RECEIVE your registration confirmation and lodging code from IAAP via email.
RESERVE your room at any of the official IAAP Summit 2015 host hotels by providing them with the
lodging code and one night non-refundable room and tax deposit (due at the time of booking) by July 2.
Louisville Marriott Downtown
280 W. Jefferson St.
Louisville, KY 40202
Directly across the street from the KICC
$181 Room Rate, Single/Double
$191 Room Rate, Triple
$201 Room Rate, Quad
Galt House
140 N. 4th St.
Louisville, KY 40202
2 city blocks/ 0.18 miles from the KICC
$175 Room Rate, Single/Double
$185 Room Rate, Triple
$195 Room Rate, Quad
Hyatt Regency Louisville
311 S. 4th St.
Louisville, KY 40202
1 city block/ .09 miles from the KICC
$179 Room Rate, Single/Double
$199 Room Rate, Triple/Quad
Louisville Marriott Downtown
The Louisville Marriott Downtown boasts an ideal location for IAAP Summit 2015 attendees. Featuring recentlyrenovated spacious guest rooms and conveniently located directly across the street (and connected via skybridge) from
the Kentucky International Convention Center, it is the perfect place to stay during Summit.
Galt House and Hyatt Regency Louisville
The historic Galt House and modern Hyatt Regency Louisville offer overflow accommodations for IAAP Summit
2015 attendees. The Galt House is the premier waterfront hotel in Louisville, and the largest hotel in Kentucky! The
Hyatt Regency Louisville offers a modern take on hotel luxury. The Galt House and Hyatt Regency Louisville are also
connected to the Kentucky International Convention Center via skybridge.
WWW.IAAP-SUMMIT.ORG
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ACCOMMODATIONS
JOIN US
FOR THE FOUNDATION OF IAAP’S
CELEBRATION
Tuesday, July 28 from
5:30 - 7:00 p.m. as we celebrate
members helping members!
We’ll showcase:
Winners of the Amazing Ride
Top Bidders from the Silent Auction
Foundation Pacesetters
IAAP Summit 2015 Scholarship Recipients
So much more!
We hope you will attend to help us celebrate The Foundation’s
accomplishments over the past year and the donors who help
make it all happen! A separate ticket is required to attend.
Learn more at www.iaap-summit.org.
WWW.IAAP-SUMMIT.ORG
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EDUCATION SESSIONS & WORKSHOPS
SATURDAY, JULY 25
IA AP S u m m i t 2015 offers an abund a nce
o f ed uc a t io n d esigned t o hel p office a nd
admin is t ra t iv e professional s at al l levels
excel in t h e ir careers. We’ re offering 4
edu c a t io n t ra c ks, and we’ ve d ivide d t he
s es s io n s in t o 3 experience l evel s ( B a sic,
In ter m e d ia t e , Advanced/C -Suit e) , to
as s i st y o u in s el ec t ing t he sessions t ha t
wi l l b e s t f it y o u r educ at ional needs .
Bootcamp
8:00 - 11:30 a.m.
Bootcamp is an annual conference favorite. Come experience this
highly interactive, engaging and unique way to learn leadership
skills and tools to help you become the best leader you can be; in
your workplace, in IAAP, and in your personal life. Dress is casual,
and participation is a must. Make plans to attend this essential
session that offers leadership development for any and all office
support and administrative professionals!
Recertification Points: 3
Level: All Levels
Track: Pre-Conference Workshop - Premium package registrants
Speaker: Miara Shaw
Learner outcomes:
• Discover valuable skills leaders possess
• Learn how to be a great leader, regardless of your title or
position
• Obtain useful tips on how to put your leadership qualities
into practice
Level Descriptions:
BASIC
Fundamental skills and information important to all administrative
professionals who want to excel. No prior knowledge or experience
related to the subject is necessary to get the full benefit of the
session.
INTERMEDIATE
Time and Contact Management Using Outlook:
Outlook Productivity
Expand your basic skills and knowledge to raise the level of
your performance and become even more effective. Some prior
knowledge of the session’s subject matter will be necessary to
achieve maximum benefit.
8:00 - 11:30 a.m.
Learn time and contact management organization and
productivity using Outlook’s terrific features for keeping you
on track and efficient. We will organize tons of emails and
quickly access appointments, tasks, emails, and contacts through
Outlook’s features including Quick Steps, Categories, Filtering,
Search, and Follow-up. We will learn how to have Outlook speak
your email and proofread your messages, including percentage
of passive voice and the grade level you are composing. Get ready
to go to the next level of organization and ease of managing
your time, contacts, tasks, and calendar with these Outlook tools.
Please be sure to bring a laptop or tablet to take part in hands-on
learning opportunities.
ADVANCED/C-SUITE
Designed for those with extensive administrative support
experience and for those who support, or have a goal of supporting,
C-level executives. Significant experience with the subject of the
session will be very helpful in achieving the maximum benefit.
Track Descriptions:
LEADING WITH CONFIDENCE
The term leadership is used so often these days it’s a buzz word.
This track provides practical education sessions in emotional
intelligence, garnering feedback and more to help you harness your
leadership skills and put them into practice.
Recertification Points: 3
Level: Intermediate
Track: Pre-Conference Workshop - Premium package registrants
Speaker: Greg Creech
TARGETED COMMUNICATIONS
Good communication in any job is vitally important, but it can
be a vague and uncertain goal. This track offers sessions targeted
to specific communication arenas to help hone your skills in
networking, public speaking, personality styles and partnership
with your executive.
Learner outcomes:
• Create quick steps to move and categorize emails to folders,
send team emails (formerly Personal Distribution Lists)
• Increase productivity with tons of shortcuts in viewing
Outlook items, AutoCorrect entries, click and drag to create
items based on another item, such as creating contacts and
appointments through an email
• Customize Outlook with important options, including
Readability Statistics, creating your own tab and adding
important buttons to your Quick Access Toolbar
• Navigate to your documents, servers, websites, computer, and
other locations/directories with the click of a button
EXPANDING YOUR TECHNOLOGY EXPERTISE
Technology is ever-changing and vast. Learn the ins and outs
of software applications that are vital to your toolbox, including
Microsoft Visio, Adobe Dreamweaver, and Google Apps. You never
know when you’ll need them!
RECOVERING LOST SKILLS
Whether you have been an admin for 20 years or are just starting
in the profession, this track offers sessions in a variety of areas
important to the role. Everything from meeting and event planning
to customer service will be taught in order to brush up on your
skills portfolio.
WWW.IAAP-SUMMIT.ORG
8
EDUCATION SESSIONS & WORKSHOPS
SUNDAY, JULY 26
Bootcamp
1:30 - 5:00 p.m.
Keynote Presentation: Normal
is Overrated—Aim Higher!
Bootcamp is an annual conference favorite. Come experience this
highly interactive, engaging and unique way to learn leadership
skills and tools to help you become the best leader you can be;
in your workplace, in IAAP, and in your personal life. Dress is
casual, and participation is a must. Make plans to attend this
essential session that offers leadership development for any and all
administrative professionals!
9:15 - 10:15 a.m.
Elite International Paralympic athletes
are all about achieving excellence when
the circumstances are less than ideal—a
perfect metaphor for today’s dynamic
economic times. Instead of wishing and
waiting for things to get back to “normal,”
Bonnie expands the dialogue to go beyond
traditional thinking. Disabled athletes—
including wheelchair basketball players,
blind runners and others—never expect
things to be “normal.” Bonnie’s story is
proof that you can strive for excellence no matter what obstacles
are thrown in your way. Bonnie uses her unique experience as a
one-legged ski racing champion, Rhodes Scholar and White House
official to encourage you to aim higher and achieve extraordinary
results.
Recertification Points: 3
Level: All Levels
Track: Pre-Conference Workshop - Premium package registrants
Speaker: Miara Shaw
Learner outcomes:
• Discover valuable skills leaders possess
• Learn how to be a great leader, regardless of your title or
position
• Obtain useful tips on how to put your leadership qualities into
practice
Time and Contact Management Using Outlook:
Outlook for the Super User
Speaker: Bonnie St. John
1:30 - 5:00 p.m.
Benchmarking Your Progress:
How to Get Feedback
Become an Outlook guru with this advanced session for the current
Outlook user. We will create rules for your incoming messages and
work with social media and other applications, including exporting
and importing items to Excel and CSV files. We will create a Word
Mail Merge based on categories of our contacts and work with other
applications and Outlook. This session teaches you to customize
your views in Mail, People, and Calendar using tables, add/delete
columns, conduct advance filtering and sorting, and you will learn
how to create your own view of Outlook objects. We will customize
and publish forms in Outlook and use Conditional Formatting for
our messages. Please be sure to bring a laptop or tablet to take part
in hands-on learning opportunities.
1:00 - 2:30 p.m.
We all need feedback on our progress and achievements from time
to time. But asking our boss or others can be intimidating. Learn
the right questions to ask during a review or after a presentation
and how to handle the feedback—good or bad—with courtesy and
professionalism.
Recertification Points: 1.5
Level: Intermediate
Track: Leading With Confidence
Speaker: Aden Kirschner and Shana Merlin
Recertification Points: 3
Level: Advanced/C-Suite
Track: Pre-Conference Workshop - Premium package registrants
Speaker: Greg Creech
Learner outcomes:
• Improve your ability to get important information out of the
confusing things people say to you
• Gain useful feedback from those you manage and those who
manage you
• Learn to take the game seriously and yourself not, to maximize
your potential and your career growth
Learner outcomes:
• Build rules to managing incoming email to go to specific
folders, color code your emails, forward your emails, and many
other tasks with automatic rules
• Use categories with a Word Mail Merge, easily copy to new
folders, and send an email based on a category
• Customize Outlook forms
• Create your own custom view of Business Cards, Table views,
and other Outlook objects
• Employ Conditional Formatting on your messages
• Export Outlook objects to Excel and import an Excel worksheet
into Outlook contacts
Give Your Message a Unique Personality
1:00 - 2:30 p.m.
Each of us has a unique personality, but, when we truly work
together, we have a lot in common. Discover the common ground
between your personality and the many different personalities
of those you work with. Learn how to craft your communications
accordingly for the best results. Explore how the fundamentals
of actively listening, creating harmony, and managing stressful
situations can bridge the gaps that sometimes develop between
different personality types.
FUN FACT: 95% of the world’s bourbon is produced in Kentucky
Recertification Points: 1.5
Level: Advanced/C-Suite
Track: Targeted Communications
Speaker: Carol Schulte
Learner outcomes:
• Learn the 4 prominent personality styles in the workplace, and
take an assessment to understand your own style
• Discover how to most effectively communicate with each style,
as well as proven language to use
• Find out the key active listening techniques that will positively
impact your business communications
• Understand why it’s not about being ‘right’, and what it IS about
WWW.IAAP-SUMMIT.ORG
9
EDUCATION SESSIONS & WORKSHOPS
At Ease Up Front
3:15 - 4:45 p.m.
Do you find making the occasional presentation or conducting
the occasional training session nerve-wracking? If so, this session
is for you! You will be able to “wow” the crowd—even if the crowd
is only two people. Learn to be confident and create your own
wow factor starting with a clear vision of what you want to say and
thoughtful preparation.
Recertification Points: 1.5
Level: Intermediate
Track: Targeted Communications
Speaker: Rhonda Scharf
FUN FACT: Louisville’s Waterfront Park is comprised of 85 acres
Human Resources Record-Keeping and
Employment Policies
1:00 - 2:30 p.m.
Employers continue to face the age-old problem of handling
employee records and maintaining a sound employee handbook,
but both have gone from being a minor logistical nuisance to
legal hazards in some cases. If your organization has ever had to
face a Department of Labor audit or defend against a lawsuit, your
personnel records and employee handbook could either become
your best friend or your worst enemy. They could win your case or
lose it.
Recertification Points: 1.5
Level: Advanced/C-Suite
Track: Recovering Lost Skills
Speaker: Lori Tritz
Learner outcomes:
• Adrenaline Control: How to get those butterflies to fly in
formation! Overcome your nerves
• Learn effective strategies for opening, delivering and closing
your presentation
• Learn 2 key questions in the mind of every audience member,
and how to answer them (no more sleeping participants)
• Gain speaking tips that ensure you are effective in delivering
your message
Digital Productivity for the Assistant: Using Outlook
and Office Across Devices and Platforms
3:15 - 4:45 p.m.
In this timesaving productivity session, discover how to manage
shared calendars and files anywhere, anytime using Outlook,
Microsoft Office and mobile devices.
Whether you’re using a Mac or PC, or a tablet, iPhone, Android
or Windows phone, you will finally understand the value (and
limitations) of these devices so that you can confidently build on
your calendar management and cloud-based experience, critical
skills for the tech-savvy assistant. You’ll discover the fundamental
differences between working with the various platforms and
devices and how best to leverage them in your environment. Join
us as we navigate real-world scenarios that demonstrate how to set
up and use a variety of devices.
Learner outcomes:
• Discover the 13 types of personnel records and the minimum
statutory retention period under federal law
• Learn the Heed Disposal Rule on employee data
• Discover how sound records retention procedures can help
keep your organization out of the courtroom
• Learn the most common mistakes made in employee
handbooks and what valuable functions handbooks perform
Windows 8: Don’t Hesitate—Let’s Navigate!
Tips and Tricks with Windows 8
1:00 - 2:30 p.m.
Windows 8.1 includes many ways of customizing your Start
Screen, File Explorer, and Desktop to make navigating and
organization easy and more productive. We will work with tablets
and laptops with and without touchscreen capabilities to gain
productivity on all devices. With the Ribbon and Quick Access
Toolbar we will manage files, directories, and drives to create
greater organization and ease of use. We will learn new features of
Windows 8 and how to customize Windows 8 for your needs.
Recertification Points: 1.5
Level: Intermediate
Track: Expanding Your Technology Expertise
Speaker: Greg Creech
Learner outcomes:
• Work with the new Mini-Start Menu and Charms Bar on your
desktop to navigate to File Explorer, Control Panel, Task
Manager and perform other important functions
• Customize the Start Screen, the All Apps view, and your
desktop with rearranging and adding apps in groups and
adding them to your task bar
• Learn important shortcuts for file management, drive
management, and directories using the new Windows 8
Ribbon and Quick Access Toolbar
• Use touchscreens and keyboards to navigate effectively
through apps, files, and to use shortcut menus to aid in
efficiency
WWW.IAAP-SUMMIT.ORG
Recertification Points: 1.5
Level: Intermediate
Track: Recovering Lost Skills
Speaker: Vickie Evans
Learner outcomes:
• Access Outlook on any device: Mac, PC, online, and
smartphones
• Discover the features available (and limitations) for each
of the platforms
• Test syncing scenarios and best practices when
creating meetings
• Learn about cloud-based storage options for your team to
access the latest version of your files anywhere any time
FUN FACT: 90% of the United States’ disco balls are produced in Louisville
10 EDUCATION SESSIONS & WORKSHOPS
Google Apps for Business
3:15 - 4:45 p.m.
Google Apps for business make sense. This cloud-based solution
helps business professionals work together in real-time from
any device and across any platform. You’ll learn how you
can communicate through Gmail, Drive, and Hangouts and
collaborate through docs, sheets, forms, and sites.
Recertification Points: 1.5
Level: Advanced/C-Suite
Track: Expanding Your Technology Expertise
Speaker: Neil Malek
Learner outcomes:
• Organize and communicate effectively with Gmail tools and
features
• Communicate and present information through screen
sharing, diagrams, document share, and remote desktop on
Google Hangouts
• Build wikis and “pop-up” websites through Google Sites to
collect data and serve as a corporate knowledge base
• Construct effective documents and share them with
colleagues, even co-authoring simultaneously
Leading with Your Personality:
Extrovert or Introvert
Managing Politics, People and Processes:
Applied Emotional Intelligence
9:30 a.m. - Noon
When you started your career, you were likely taught that there’s
no place for emotions at work. Now, as you’ve advanced, it’s time
to revisit those outdated beliefs and put emotions—yours and
those around you—to work. Learn what emotional intelligence
really means today, and gain strategies for applying authentic,
emotion-based skills to help you work better with leaders and
colleagues in today’s complex workplace.
Recertification Points: 2
Level: Advanced/C-Suite
Track: Leading With Confidence
Speaker: Darcy Eikenberg
Learner outcomes:
• Why emotion is actually a good thing in the workplace, even
though it’s gotten a bad reputation
• How to stop faking how you feel and learn strategies to
express yourself honestly, yet safely
• Accelerate your own emotional intelligence and be more
aware of how emotions—not facts—are motivating others
Meeting and Event Planning
9:30 a.m. - Noon
3:15 - 4:45 p.m.
There is no set definition for what makes a leader. Many people
believe that you must be an extrovert to be a good leader,
but introverts can be (and are) leaders, too. Learn tactics for
becoming a better leader based on your personality strengths and
learn how to minimize your personality weaknesses.
Recertification Points: 1.5
Level: Advanced/C-Suite
Track: Leading With Confidence
Speaker: Veronica Cochran
Learner outcomes:
• Understand how personality types and traits impact
leadership style
• Identify natural leadership traits in order to capitalize on
strengths for career development and self-fulfillment
• Learn practical ways to improve leadership effectiveness
Are you always trying to wrack your brain to schedule the
perfect offsite venue for your team? Do you feel like you’re always
doing the same thing for the same people? In today’s world of
telecommuting, do you find it difficult to get your team together?
Learn about new ways you can plan events and meetings—stay on
point, on time and on budget! Get some fresh, innovative ideas
to incorporate what you already know with new technology and
options!
Recertification Points: 2
Level: Advanced/C-Suite
Track: Recovering Lost Skills
Speaker: Kristi Casey Sanders
Learner outcomes:
• Discover tech tools to facilitate collaboration, project
management, and communication
• Learn out-of-the-box venue ideas
• Discover new trends in event design, including team building,
F&B, content delivery, technology, and more
Networking for Fun and Results
9:30 a.m. - Noon
You really can look forward to your next networking opportunity,
whether it’s a business mixer, a training event, or a group lunch.
Learn how to make networking fun and get some simple tips to
maximize your networking results. Discover why some people fear
“working a room” and how they overcome that fear. Success is all
about making connections and creating win-win relationships!
FUN FACT: The Belle of Louisville is the oldest operating Mississippistyle sternwheeler steamboat in existence
MONDAY, JULY 27
General Session: Executives and the Admins
Who Love Them
8:00 - 9:00 a.m.
This session features a panel discussion on the subject of
Executives and the Admins Who Love Them. It offers insight
into a few business partnerships and what it takes to make them
successful.
WWW.IAAP-SUMMIT.ORG
Recertification Points: 2
Level: Basic
Track: Targeted Communications
Speaker: Carol Schulte
Learner outcomes:
• Discover proven strategies to get you out of the corner and
into the conversation
• Understand the difference between highly effective vs. highly
ineffective introduction techniques
• Uncover respectful exit strategies that really work
• Practice using the right questions to make authentic
connections and qualify leads
11 EDUCATION SESSIONS & WORKSHOPS
The World of Visio
FUN FACT: There are 2,500 restaurants in Louisville
9:30 a.m. - Noon
Visio is an important, fun and interesting tool to add to your skills
portfolio. Capture your ideas from simple to intricate, update
data in drawings with a single click, add and manipulate text,
work with connectors, create diagrams and graphics from basic to
complex (org/flow charts, timelines, maps, room designs, etc.)
Recertification Points: 2
Level: Basic
Track: Expanding Your Technology Expertise
Speaker: Neil Malek
Learner outcomes:
• Create any type of diagram using the foundational skills of
shapes, connectors, and text
• Control color, size, curvature, and type of shapes and lines
• Build custom styles and themes, and save custom templates
for corporate diagrams
• Export diagrams into images, PDFs, print work, and
presentations with ease
Certification 101
1:15 - 2:15 p.m.
If you’ve ever wondered what it means to be an IAAP Certified
Administrative Professional, this interactive and engaging session
will show you what certification can do for your career. Learn
about the requirements and time commitment needed to become
an IAAP CAP. We’ll even host a “game show” featuring sample
questions from the exam. Do something for yourself and learn
more about this career-changing certification.
Level: All Levels
Super Events on a Shoestring Budget
1:15 - 2:15 p.m.
Looking for awesome ideas for your next company meeting,
annual employee recognition program, executive retirement
party, or other organization event? Then join us for an action
packed hour of creative ideas and “how-tos” especially for admins
who plan events. You’ll leave with practical ideas on event themes,
eye-catching centerpieces, decorating concepts, and event
planning resources, plus budgeting tips and templates, event
planning checklists, and insights on how you can be creative even
on a shoestring budget. This is an interactive session with plenty
of demos and takeaways to help make your next event a huge
success!
Recertification Points: 1
Level: All Levels
Speaker: Gary Musick
Learner outcomes:
• Learn how to stimulate your creative juices, even if you think
you don’t have a creative bone in your body
• Learn how to design and create attention-getting décor
on a budget
• Learn how to use event planning elements to maximize
the branding impact of your meetings and events
• Receive budgeting and event management tools to help
ensure the success of your future programs
WWW.IAAP-SUMMIT.ORG
Adobe Dreamweaver
2:30 - 5:00 p.m.
Learn why Adobe Dreamweaver is the industry standard for
creating, publishing, and managing websites across multiple
platforms. Both Mac and Windows users will discover how easy it
is to build a site from scratch, manipulate layouts, add images, and
hyperlinks with this user-friendly application.
Recertification Points: 2
Level: Basic
Track: Expanding Your Technology Expertise
Speaker: Neil Malek
Learner outcomes:
• Learn the fundamentals of website design and architecture;
how pages, images, style sheets, and other elements work
together and should be organized
• Create multiple pages from a single template to build a
consistent, professional site with a polished layout
• Add content of any kind to pages, guaranteeing compatibility
across multiple platforms
• Build a foundational library of technical tools to handle any
project
Customer Service at its Finest
2:30 - 5:00 p.m.
Most of us know the Golden Rule: Treat others the way you
want to be treated. But do we always incorporate it in all of our
communications? Can the person on the other end of the phone
“hear you smiling”? Did you use a friendly greeting in that last IM
or email, or did you just blurt out a question—short and to the
point? Everyone that you deal with is your “customer,” even your
colleagues in the next cubicle or office, so how do they perceive
your service to them? Polish up your skills with this session and
become the go-to person not only for your knowledge, but for
your service style as well!
Recertification Points: 2
Level: Intermediate
Track: Recovering Lost Skills
Speaker: Rhonda Scharf
Learner outcomes:
• Learn the 3 Elements of Customer Service, and identify your
prime areas in needs of improvement
• Develop a customer-friendly attitude
• Decipher customers’ needs and expectations
• Learn why customers complain and the 7 sins of service
12 EDUCATION SESSIONS & WORKSHOPS
Effectively Partnering with Executives
Customer Service at its Finest
Do you and your executive have an excellent working partnership?
Are you new in the relationship? Do you have a “virtual”
partnership? Whether you have a great working relationship,
you are just starting out—or you support someone you almost
never see—you know you can always make the partnership even
better and more effective. Find out what works and what doesn’t.
Learn how to best access, and get the most out of your limited
time together. You will gain insights on how to strengthen the
partnership and take it to a much more effective and higher level.
Most of us know the Golden Rule: Treat others the way you
want to be treated. But do we always incorporate it in all of our
communications? Can the person on the other end of the phone
“hear you smiling”? Did you use a friendly greeting in that last IM
or email, or did you just blurt out a question—short and to the
point? Everyone that you deal with is your “customer,” even your
colleagues in the next cubicle or office, so how do they perceive
your service to them? Polish up your skills with this session and
become the go-to person not only for your knowledge, but for
your service style as well!
2:30 - 5:00 p.m.
Recertification Points: 2
Level: Intermediate
Track: Targeted Communications
Speaker: Debbie Gross
9:30 a.m. - Noon
Recertification Points: 2
Level: Intermediate
Track: Recovering Lost Skills
Speaker: Rhonda Scharf
Learner outcomes:
• Learn the keys to understanding your executive
• How to overcome common relationship roadblocks
• Discover communication strategies that work
• Managing your relationship when it is virtual
• How to care for and feed the relationship
Learner outcomes:
• Learn the 3 Elements of Customer Service, and identify your
prime areas in needs of improvement
• Develop a customer-friendly attitude
• Decipher customers’ needs and expectations
• Learn why customers complain and the 7 sins of service
Take Charge of Your Destiny
2:30 - 5:00 p.m.
Networking for Fun and Results
Do you sometimes feel like you work really hard and no one
notices? Does your career seem to be stalling no matter what you
do or how hard you work? It’s time to take charge of your destiny
and create the opportunities you need to succeed. Learn how to
showcase and communicate your talents to those who can assist
you in creating your new path to success!
9:30 a.m. - Noon
You really can look forward to your next networking opportunity,
whether it’s a business mixer, a training event, or a group lunch.
Learn how to make networking fun and get some simple tips to
maximize your networking results. Discover why some people fear
“working a room” and how they overcome that fear. Success is all
about making connections and creating win-win relationships!
Recertification Points: 2
Level: Advanced/C-Suite
Track: Leading With Confidence
Speaker: Veronica Cochran
Learner outcomes:
• Understand the 3-fold aim of effective leadership
• Understand the unique connection between perceptions,
paradigms and performance
• Identify practical ways to increase your value in the workplace
TUESDAY, JULY 28
Adobe Dreamweaver
Recertification Points: 2
Level: Basic
Track: Targeted Communications
Speaker: Carol Schulte
Learner outcomes:
• Discover proven strategies to get you out of the corner and
into the conversation
• Understand the difference between highly effective vs. highly
ineffective introduction techniques
• Uncover respectful exit strategies that really work
• Practice using the right questions to make authentic
connections and qualify leads
9:30 a.m. - Noon
Learn why Adobe Dreamweaver is the industry standard for
creating, publishing, and managing websites across multiple
platforms. Both Mac and Windows users will discover how easy it
is to build a site from scratch, manipulate layouts, add images, and
hyperlinks with this user-friendly application.
FUN FACT: The replica of Babe Ruth’s 34-inch Louisville Slugger bat
weighs 68,000 pounds, is made of steel, stands 120 feet
tall and is located at Louisville Slugger Museum
Recertification Points: 2
Level: Basic
Track: Expanding Your Technology Expertise
Speaker: Neil Malek
Learner outcomes:
• Learn the fundamentals of website design and architecture;
how pages, images, style sheets, and other elements work
together and should be organized
• Create multiple pages from a single template to build a
consistent, professional site with a polished layout
• Add content of any kind to pages, guaranteeing compatibility
across multiple platforms
• Build a foundational library of technical tools to handle any
project
WWW.IAAP-SUMMIT.ORG
13 EDUCATION SESSIONS & WORKSHOPS
Take Charge of Your Destiny
Meeting and Event Planning
Do you sometimes feel like you work really hard and no one
notices? Does your career seem to be stalling no matter what you
do or how hard you work? It’s time to take charge of your destiny
and create the opportunities you need to succeed. Learn how to
showcase and communicate your talents to those who can assist
you in creating your new path to success!
Are you always trying to wrack your brain to schedule the
perfect offsite venue for your team? Do you feel like you’re always
doing the same thing for the same people? In today’s world of
telecommuting, do you find it difficult to get your team together?
Learn about new ways you can plan events and meetings—stay on
point, on time and on budget! Get some fresh, innovative ideas
to incorporate what you already know with new technology and
options!
9:30 a.m. - Noon
2:00 - 4:30 p.m.
Recertification Points: 2
Level: Advanced/C-Suite
Track: Leading With Confidence
Speaker: Veronica Cochran
Learner outcomes:
• Understand the 3-fold aim of effective leadership
• Understand the unique connection between perceptions,
paradigms and performance
• Identify practical ways to increase your value in the workplace
Effectively Partnering with Executives
2:00 - 4:30 p.m.
Do you and your executive have an excellent working partnership?
Are you new in the relationship? Do you have a “virtual”
partnership? Whether you have a great working relationship,
you are just starting out or you support someone you almost
never see—you know you can always make the partnership even
better and more effective. Find out what works and what doesn’t.
Learn how to best access, and get the most out of your limited
time together. You will gain insights on how to strengthen the
partnership and take it to a much more effective and higher level.
Recertification Points: 2
Level: Intermediate
Track: Targeted Communications
Speaker: Debbie Gross
Learner outcomes:
• Learn the keys to understanding your executive
• How to overcome common relationship roadblocks
• Discover communication strategies that work
• Managing your relationship when it is virtual
• How to care for and feed the relationship
Recertification Points: 2
Level: Advanced/C-Suite
Track: Recovering Lost Skills
Speaker: Kristi Casey Sanders
Learner outcomes:
• Discover tech tools to facilitate collaboration, project
management, and communication
• Learn out-of-the-box venue ideas
• Discover new trends in event design, including team building,
F&B, content delivery, technology, and more
The World of Visio
2:00 - 4:30 p.m.
Visio is an important, fun and interesting tool to add to your skills
portfolio. Capture your ideas from simple to intricate, update
data in drawings with a single click, add and manipulate text,
work with connectors, create diagrams and graphics from basic to
complex (org/flow charts, timelines, maps, room designs, etc.)
Recertification Points: 2
Level: Basic
Track: Expanding Your Technology Expertise
Speaker: Neil Malek
Learner outcomes:
• Create any type of diagram using the foundational skills of
shapes, connectors, and text
• Control color, size, curvature, and type of shapes and lines
• Build custom styles and themes, and save custom templates
for corporate diagrams
• Export diagrams into images, PDFs, print work, and
presentations with ease
Managing Politics, People and Processes:
Applied Emotional Intelligence
2:00 - 4:30 p.m.
When you started your career, you were likely taught that there’s
no place for emotions at work. Now, as you’ve advanced, it’s time
to revisit those outdated beliefs and put emotions—yours and
those around you—to work. Learn what emotional intelligence
really means today, and gain strategies for applying authentic,
emotion-based skills to help you work better with leaders and
colleagues in today’s complex workplace.
FUN FACT: 100,000 Mint Juleps are poured during the
Kentucky Derby and Kentucky Oaks
Recertification Points: 2
Level: Advanced/C-Suite
Track: Leading With Confidence
Speaker: Darcy Eikenberg
Learner outcomes:
• Why emotion is actually a good thing in the workplace, even
though it’s gotten a bad reputation
• How to stop faking how you feel and learn strategies to
express yourself honestly, yet safely
• Accelerate your own emotional intelligence and be more
aware of how emotions—not facts—are motivating others
WWW.IAAP-SUMMIT.ORG
14 EDUCATION SESSIONS & WORKSHOPS
WEDNESDAY, JULY 29
Google Apps for Business
Keynote Presentation: Be the
Ultimate Administrator: How to
Stop Global Whining and Get
Things Done
10:30 a.m. - Noon
9:00 - 10:00 a.m.
Life is too full of opportunity to waste
energy on complaining. You have the
power to be a problem solver and make a
difference in your life right now. Christine
will help you put those skills to the best
use. Attend this program and you will:
• Communicate effectively with all
different personality styles
• Create a better day with more energy and time
• Handle conflicts better
• Discover how to have less stress and more fun
You definitely don’t want to miss this presentation. Join Christine
to “Stop Global Whining” and take charge of what you can change
today. You’ll leave feeling charged up, motivated and ready to be
your ultimate self!
Speaker: Christine Cashen
Google Apps for business make sense. This cloud-based solution
helps business professionals work together in real-time from
any device and across any platform. You’ll learn how you
can communicate through Gmail, Drive, and Hangouts and
collaborate through docs, sheets, forms, and sites.
Recertification Points: 1.5
Level: Advanced/C-Suite
Track: Expanding Your Technology Expertise
Speaker: Neil Malek
Learner outcomes:
• Organize and communicate effectively with Gmail tools and
features
• Communicate and present information through screen
sharing, diagrams, document share, and remote desktop on
Google Hangouts
• Build wikis and “pop-up” websites through Google Sites to
collect data and serve as a corporate knowledge base
• Construct effective documents and share them with
colleagues, even co-authoring simultaneously
Human Resources Record-Keeping
and Employment Policies
At Ease Up Front
10:30 a.m. - Noon
10:30 a.m. - Noon
Employers continue to face the age-old problem of handling
employee records and maintaining a sound employee handbook,
but both have gone from being a minor logistical nuisance to
legal hazards in some cases. If your organization has ever had to
face a Department of Labor audit or defend against a lawsuit, your
personnel records and employee handbook could either become
your best friend or your worst enemy. They could win your case or
lose it.
Recertification Points: 1.5
Level: Intermediate
Track: Targeted Communications
Speaker: Rhonda Scharf
Learner outcomes:
• Adrenaline Control: How to get those butterflies to fly in
formation! Overcome your nerves
• Learn effective strategies for opening, delivering and closing
your presentation
• Learn 2 key questions in the mind of every audience member,
and how to answer them (no more sleeping participants)
• Gain speaking tips that ensure you are effective in delivering
your message
Benchmarking Your Progress:
How to Get Feedback
10:30 a.m. - Noon
We all need feedback on our progress and achievements from
time to time. But asking our boss or others can be intimidating.
Learn the right questions to ask during a review or after a
presentation and how to handle the feedback—good or bad—with
courtesy and professionalism.
Recertification Points: 1.5
Level: Intermediate
Track: Leading With Confidence
Speaker: Aden Kirschner and Shana Merlin
Learner outcomes:
• Improve your ability to get important information out of the
confusing things people say to you
• Gain useful feedback from those you manage and those who
manage you
• Learn to take the game seriously and yourself not, to
maximize your potential and your career growth
WWW.IAAP-SUMMIT.ORG
Recertification Points: 1.5
Level: Advanced/C-Suite
Track: Recovering Lost Skills
Speaker: Lori Tritz
Learner outcomes:
• Discover the 13 types of personnel records and the minimum
statutory retention period under federal law
• Learn the Heed Disposal Rule on employee data
• Discover how sound records retention procedures can help
keep your organization out of the courtroom
• Learn the most common mistakes made in employee
handbooks and what valuable functions handbooks perform
GOT EXTRA TIME?
Do you find making the occasional presentation or conducting
the occasional training session nerve-wracking? If so, this session
is for you! You will be able to “wow” the crowd—even if the crowd
is only two people. Learn to be confident and create your own
wow factor starting with a clear vision of what you want to say and
thoughtful preparation.
BRING YOUR APPETITE: Take the Hot Brown Hop and
find a traditional Hot Brown or Hot Brown inspired
dish to tempt your taste buds!
AND YOU’RE OFF!: Learn more about the most
exciting two minutes in sports at the Kentucky Derby
Museum located at the historic Churchill Downs, home
of the Derby since 1875!
QUENCH YOUR THIRST: Be sure to check out the
Urban Bourbon Trail and quickly become a bourbon
connoisseur!
HIT ONE OUT OF THE PARK: Visit the Louisville
Slugger Museum & Factory to see the Big Bat. Be
sure to take a factory tour and receive a free souvenir
miniature Louisville Slugger bat!
15 EDUCATION SESSIONS & WORKSHOPS
FUN FACT: 60 tons of firework shells are used each year at Thunder Over
Louisville, North America’s largest annual pyrotechnics show
Digital Productivity for the Assistant: Using Outlook
and Office Across Devices and Platforms
Leading with Your Personality:
Extrovert or Introvert
In this timesaving productivity session, discover how to manage
shared calendars and files anywhere, anytime using Outlook,
Microsoft Office and mobile devices.
Whether you’re using a Mac or PC, or a tablet, iPhone, Android
or Windows phone, you will finally understand the value (and
limitations) of these devices so that you can confidently build on
your calendar management and cloud-based experience, critical
skills for the tech-savvy assistant. You’ll discover the fundamental
differences between working with the various platforms and
devices and how best to leverage them in your environment. Join
us as we navigate real-world scenarios that demonstrate how to set
up and use a variety of devices.
There is no set definition for what makes a leader. Many people
believe that you must be an extrovert to be a good leader,
but introverts can be (and are) leaders, too. Learn tactics for
becoming a better leader based on your personality strengths and
learn how to minimize your personality weaknesses.
1:30 - 3:00 p.m.
Recertification Points: 1.5
Level: Advanced/C-Suite
Track: Leading With Confidence
Speaker: Veronica Cochran
Learner outcomes:
• Understand how personality types and traits impact
leadership style
• Identify natural leadership traits in order to capitalize on
strengths for career development and self-fulfillment
• Learn practical ways to improve leadership effectiveness
Recertification Points: 1.5
Level: Intermediate
Track: Recovering Lost Skills
Speaker: Vickie Evans
Learner outcomes:
• Access Outlook on any device: Mac, PC, online, and
Smartphones
• Discover the features available (and limitations) for each of
the platforms
• Test syncing scenarios and best practices when creating
meetings
• Learn about cloud-based storage options for your team to
access the latest version of your files anywhere any time
Windows 8: Don’t Hesitate—Let’s Navigate!
Tips and Tricks with Windows 8
1:30 - 3:00 p.m.
Windows 8.1 includes many ways of customizing your Start
Screen, File Explorer, and Desktop to make navigating and
organization easy and more productive. We will work with tablets
and laptops with and without touchscreen capabilities to gain
productivity on all devices. With the Ribbon and Quick Access
Toolbar we will manage files, directories, and drives to create
greater organization and ease of use. We will learn new features of
Windows 8 and how to customize Windows 8 for your needs.
Give Your Message a Unique Personality
1:30 - 3:00 p.m.
Recertification Points: 1.5
Level: Intermediate
Track: Expanding Your Technology Expertise
Speaker: Greg Creech
Each of us has a unique personality, but, when we truly work
together, we have a lot in common. Discover the common ground
between your personality and the many different personalities
of those you work with. Learn how to craft your communications
accordingly for the best results. Explore how the fundamentals
of actively listening, creating harmony, and managing stressful
situations can bridge the gaps that sometimes develop between
different personality types.
Recertification Points: 1.5
Level: Advanced/C-Suite
Track: Targeted Communications
Speaker: Carol Schulte
Learner outcomes:
• Learn the 4 prominent personality styles in the workplace,
and take an assessment to understand your own style
• Discover how to most effectively communicate with each style,
as well as proven language to use
• Find out the key active listening techniques that will positively
impact your business communications
• Understand why it’s not about being ‘right’, and what it
IS about
WWW.IAAP-SUMMIT.ORG
1:30 - 3:00 p.m.
Learner outcomes:
• Work with the new Mini-Start Menu and Charms Bar on your
desktop to navigate to File Explorer, Control Panel, Task
Manager and perform other important functions
• Customize the Start Screen, the All Apps view, and your
desktop with rearranging and adding apps in groups and
adding them to your task bar
• Learn important shortcuts for file management, drive
management, and directories using the new Windows 8
Ribbon and Quick Access Toolbar
• Use touchscreens and keyboards to navigate effectively
through apps, files, and to use shortcut menus to aid in
efficiency
16 EDUCATION SESSIONS & WORKSHOPS
MONDAY, JULY 27 AND TUESDAY, JULY 28
B
e sure and check out Marketplace, one of the most popular events at IAAP Summit 2015. Visit with a
plethora of exciting vendors to learn what they have to offer you to be more proficient in your office.
There will be three sessions to provide you with even more one-on-one time with exhibitors. Premium
package registrants will attend a Morning Marketplace Premium session on either Monday or Tuesday and
Standard package attendees will attend the afternoon session on Monday. New this year, attendees will
receive a Marketplace “game board” showing up to 20 participating vendors. Collect a unique sticker from
all participating vendors and drop off your completed “game board” to win a variety of prizes!
2014 Exhibitors included:
• Kelly Services Inc.
• Smead Manufacturing Company
• Canyon Ranch
• Home Instead Senior Care
• Post-it® Brand
• Dave & Buster’s
• 1-800-Flowers.com
• AmTrav
• Elite Meetings International
• LimoLink International
• Certiport
• Boise Paper
• Madison College
• The American Women’s College
• OfficeTeam
• Potbelly Sandwich Shop
• Terri Lynn, Inc.
• Louisville Convention & Visitors Bureau
• Redi-Tag by DiverseID
• Avery Products Corporation
• EventMobi
• Greater Fort Lauderdale Convention & Visitors Bureau
• Tombow
• IAAP 2015 Annual Conference
• Stanley Bostitch/PaperPro/Black & Decker
• Tops Products
• Global Travel For Business
• Noodles & Company
• Two Rivers Conferencing
• IAAP 2016 Annual Conference
• Hammermill Paper
• Venue Quest Global Meetings & Travel
• Master Manufacturing Co. Inc.
• Pilot Corporation of America
• Olive Promotions and Apparel
• PromoShop Inc.
WWW.IAAP-SUMMIT.ORG
17 IAAP MARKETPLACE
IA AP LE ADERSHIP
A C A D E M Y 2 0 15
We are thrilled to announce an exciting, new IAAP initiative: IAAP
Leadership Academy. IAAP Leadership Academy 2015 will span 16
weeks and kickoff at IAAP Summit 2015. If you're interested in gaining
some serious leadership development and training, this is the program
for you!
Here's a brief list of what the IAAP Leadership Academy will offer:
• Over 18 hours of instructor-led high level leadership training and development
• Three one-on-one coaching calls with each IAAP Leadership Academy 2015
faculty member
• Small group learning with no more than 15 participants in a learning cohort
• 25 IAAP CAP Recertification Points
• Participant workbook, assessments, assignments, group projects, and more for
experiential and engaging learning
• Over six hours of face-to-face education with all IAAP Leadership Academy
2015 faculty members, as well as a networking event with other attendees
• Dedicated egroup for networking and additional co-learning
• Recognition and Completion Award
Overview of what you’ll learn
The three outcomes you’ll own when you’ve completed your 16-weeks of training are
performance value, professional voice and personal vision in the areas of business
partnerships, leadership effectiveness and building your brand.
For more details on the outcomes and content of the IAAP Leadership Academy
2015, please click here to visit our website.
The cost to participate in the IAAP Leadership Academy is $1299; participants will
also receive a $300 discount on IAAP Summit 2015 registration. Please note that
IAAP Leadership Academy is only open to current IAAP members. The face-toface kick-off event is in Louisville, Kentucky on July 25, 2015; the remaining virtual
learning is scheduled until mid-November 2015.
Class size is very
limited; only 45
people can attend
this inaugural year.
DON'T WAIT.
REGISTER
T O DAY !
IAAP SUMMIT 2015 INFORMATION
Register today
**Buy 4, get 1 free corporate discount
Buy 4 Premium package registrations and receive 1 Premium
package registration complimentary! To qualify, registrants must
be employed by the same company, registration forms must all
be received at one time, registrations must be accompanied by
IAAP’s Corporate Discount Form, and one payment is made for
all registrations (An example of one payment is a check with
total payment for all 4 Premium registrants.) IAAP chapters and
divisions can obtain the corporate discount for IAAP Summit 2015.
International registrants (residing outside of the U.S. and Canada)
are eligible for this discount. No other groups qualify as a company.
Register by May 22, 2015 and take advantage of the
reduced Early Bird rates!
Registration packages
Customize your IAAP Summit 2015 experience with a registration
package that is tailored to meet your education needs and
budgetary requirements. Choose from the Premium or Standard
registration packages detailed below:
Premium
Registration
Standard
Registration
Leadership Bootcamp*
4
Opening Celebration
4
4
First-Timer Orientation (for first
time attendees)
4
4
1.Register for IAAP Summit 2015 in Louisville, Ky.
Education Tracks and Sessions
4
4
2.Receive your registration confirmation and lodging code from
IAAP via email.
Opportunity to earn up to 21
recertification points*
4
Opportunity to earn up to 15
recertification points
4
Pre-Conference Workshops*
4
Branch Networking Luncheon
4
Opening General Session
4
4
Monday General Session
4
4
Closing General Session
4
4
2 Keynote Speaker Sessions
4
4
Closing Celebration: Dinner &
Party
4
Mornings in the Marketplace
Premium AM Sessions
4
Monday, July 27
11:00 a.m. – 4:00 p.m.
Marketplace PM Session
4
Eligible for Buy 4, Get 1 Free
Corporate Discount**
4
Tuesday, July 28
11:00 a.m. – 4:00 p.m.
IAAP Summit hotel accommodations
How to make reservations at the reduced conference rates at an
official IAAP Summit 2015 host hotel:
3.Reserve your room at any of the official IAAP Summit 2015
host hotels by providing them with the lodging code and one
night non-refundable room and tax deposit (due at the time
of booking).
Learning Table
The Learning Table provides attendees the space to not only
network with each other, but learn from each other as well. Various
IAAP Summit 2015 presenters will be present during open hours to
answer additional questions and facilitate co-learning opportunities
among attendees. The hours are:
Sunday, July 26
11:00 a.m.-12:30 p.m.
2:00 p.m. – 3:30 p.m.
Wednesday, July 29
11:00 a.m. - 4:00 p.m.
*Premium package: Leadership Bootcamp
and Pre-Conference Workshops
What to wear
Premium package attendees can participate in a combination of
education on Saturday, July 25 that will provide up to 6 IAAP CAP
Recertification points. When choosing the Premium package,
registrants will select their schedule from the following options:
• I prefer to attend the Leadership Bootcamp - Morning session
(8:00 - 11:30 a.m.) and the Afternoon session
“Time and Contact Management Using Outlook: Outlook
for the Super User” (1:30 - 5:00 p.m.)
The education and General Sessions are business casual attire.
Dressing in layers is recommended to ensure your comfort.
Casual attire is appropriate for the Opening Celebration and The
Foundation of IAAP Celebration. Party attire is appropriate for the
Closing Celebration: Dinner & Party.
• I prefer to attend the Morning session (8:00 - 11:30 a.m.)
“Time and Contact Management Using Outlook: Outlook
Productivity” and the Leadership Bootcamp-Afternoon session
(1:30 - 5:00 p.m.)
• I prefer to attend the Morning session (8:00 - 11:30 a.m.)
“Time and Contact Management Using Outlook: Outlook
Productivity” and the Afternoon session “Time and Contact
Management Using Outlook: Outlook for the Super User”
(1:30 - 5:00 p.m.)
WWW.IAAP-SUMMIT.ORG
CLICK HERE for
a downloadable
map of Louisville,
complete with host
hotels, local attractions,
and a list of dining and
entertainment options.
19 IAAP SUMMIT 2015 INFORMATION
IAAP SUMMIT 2015 INFORMATION
Closing Celebration: Dinner & Party
• Ticketing: IAAP Summit 2015 Premium package registrants will receive one ticket to the Closing Celebration: Dinner & Party.
Premium package registrants may purchase one guest ticket (for individuals that are NOT registered for IAAP Summit 2015) for
$125.
• Seating: Get a table assignment for the Closing Celebration: Dinner & Party at the seating booth in the registration area. Those
wishing to sit together should have one person collect tickets from the group once they have registered and bring the tickets to the
seating booth for seat assignments.
• Table reservations: Attendees may reserve tables at the Closing Celebration: Dinner & Party for $150. 100% of the proceeds from
table reservations will be donated to Family Scholar House, a Louisville charity working to help single mothers go back to school
by providing a place to live and much more. To reserve a table or learn more about making table reservations, check out the IAAP
Summit 2015: Closing Celebration Table Reservation Form.
IAAP Summit 2015 photographer
Exulting Images will be joining IAAP in Louisville to provide high quality, affordable, professional headshots and group photos to IAAP
Summit attendees. Be sure to take advantage of the great packages they will be offering:
• Headshots, small group photos, and event pictures $10: You will receive personal selected, digital pictures on CD upon checkout.
*Discount: 50% Savings after you purchase 10 images!! (11th picture + is only $5!) • Upgraded headshot $30: You will receive a digital head shot and photo re-touching; softening of fine lines, brighter eyes, whitening of
teeth, via email within 2 weeks post event.
• Closing Celebration photos: There will be a formal portrait station where you will be able to take formal portraits by yourself or up to
8 people in a group. All images from this event will be available on the Exulting Images website within 2 weeks. Digital downloads will
be $15 each.
IAAP Hub
The IAAP Hub is your one stop shop for all things IAAP. From answers to your questions about certification, membership, The
Foundation, and more, staff and volunteers are there to assist you. In addition, attendees can purchase the latest in IAAP apparel
and gifts, and of course a wide selection of educational books. And don't forget the inaugural Summit pin—certain to be a
collector's must-have.
Hospitality room
The IAAP Summit 2015: Louisville Host Committee is ready to welcome attendees with true southern hospitality. Be sure to stop by the
Hospitality Room to catch up with old friends and make new connections!
IAAP Summit cancellation policy
Cancellation and refund requests received in writing by May 23, 2015 will qualify for a refund, less a $100 administrative fee, per
registration. Refunds are not available to registrants who receive the corporate discount. Refund requests should be emailed no later than
May 23, 2015 to Summit@iaap-hq.org. Refunds will be processed within 10-15 business days. No refunds will be issued after May 23, 2015
at 5:00 p.m. CT.
Event payment
IAAP accepts check, money order, or credit card payments (Visa, MasterCard, American Express, and Discover) in U.S. Dollars. IAAP
cannot process registrations without full payment and a completed registration form. Once submitted to IAAP, the form of payment may
not be changed.
Special dietary needs
IAAP is happy to accommodate your special dietary needs within reason and to the best of our ability, prior to conference. Please be sure
to be as specific as possible on your registration form, regarding your dietary needs. Please note: if you decline to specify your needs in
advance, we cannot guarantee that we can accommodate your needs on-site.
ADA
IAAP complies with the Americans with Disabilities Act. If you are disabled and require special arrangements, please specify on your
registration form, or contact Summit@iaap-hq.org. Notice of special needs must be received by June 24, 2015.
Connect before you go
Be in the know and connect before you go! Participate in the IAAP Summit 2015 eGroup on the Web Community to stay up to date on
the latest Summit news and information, while also connecting with fellow registrants.
WWW.IAAP-SUMMIT.ORG
20 IAAP SUMMIT 2015 INFORMATION
REGISTRATION FORM
IAAP SUMMIT 2015
Registering for IAAP Summit 2015 is easy.
Just follow this step-by-step guide.
Step 1.
You will need to submit your IAAP Summit 2015 registration and fees before making your hotel
reservations.
Step 2.
Provide us your name, address, contact information and some easy demographic information,
designed to help us make your IAAP Summit 2015 experience exceptional.
Step 3.
Decide if you’re registering for a full conference package (Part A) or a day-by-day package (Part B).
If you are registering for a day-by-day package, refer to Part B of the form only.
Step 4.
If you register for the Premium meeting package select your preferred schedule for Saturday, July 25.
Step 5.
If you register for the Premium meeting package, please select your preferred Morning Marketplace
Premium Session: Monday, July 27 or Tuesday, July 28. Standard meeting package registrants will
have the opportunity to visit the Marketplace, Monday, July 27 in the afternoon only.
Step 6.
Support The Foundation of IAAP by attending their Celebration on Tuesday, July 28, 5:30 - 7:00 p.m.
Select this optional event on Part C of the form.
Step 7.
If you are taking advantage of the Premium package, one ticket to the Closing Celebration: Dinner &
Party is automatically included with your conference package. If you are bringing a guest, and are
purchasing the Premium package, you will need to purchase an additional ticket (Part C). Closing
Celebration: Dinner & Party tickets are not available if purchasing the Standard package or the dayby-day package.
Step 8.
All education sessions will be open seating on a first-come, first-served basis. Education sessions are
being provided in tracks. Attendees can stay within one track or take classes in a variety of tracks.
Additionally, the Snacks & Facts sessions will be by sponsor invitation only; determined at a later date.
Step 9.
Submit payment information.
Step 10. Start planning your trip to IAAP Summit 2015! Connect with other attendees in the IAAP Web
Community. You can also review the education session descriptions and book your airfare.
Go to www.iaap-summit.org for more information.
Step 11. Book your Louisville hotel reservation after receiving your IAAP Summit 2015 registration confirmation.
The confirmation will include a lodging code to make your reservations at an official IAAP Summit
2015 host hotel. You will not receive the IAAP discounted hotel rate without using that lodging code.
Questions? Please contact us at:
Ph: 816.891.6600; Email: Summit@iaap-hq.org
REGISTRATION FORM
IAAP Summit 2015
Complete one form per registrant. Registration will not be processed without full payment in U.S. dollars.
Send all mail to: q Home
q Office
Send all email to:
q Home
q Office
q IAAP Member/ID Number______________________________________________________________
q Nonmember
_________________________________________________________________________________________
Home Address
_______________________________________________________________________________________
Job Title
________________________________________________ ________________
City
State/Prov
_______________________________________________________________________________________
Company Name
_________________________________________________________________________________________
Country if not U.S.
_______________________________________________________________________________________
Work Address/PO Box
_________________________________________________________________________________________
Home Email
_____________________________________
City
_________________________________________________________________________________________
Business Email
__________________________ ____________________
State/Prov
ZIP/PC
________________________________________________
Business Phone
_____________________________________
Country if not U.S.
_______________________________________
Gender optional
________________________________________________
Home Phone
_____________________________________
Fax
q I DO NOT want my contact info shared with sponsors.
_____________________
ZIP/PC
________________________________________________
Birth Date (mm/dd/yy) optional
q Don’t include my email address in the conference registrant listing.
q I prefer vegetarian meals.
q I prefer vegan meals.
q I prefer gluten-free meals.
q I am allergic to seafood.
q I have the following additional dietary restrictions: ______________________________________________________________________________________________________________________________________
Note: If dietary restrictions are not stated here, we cannot guarantee changes on-site.
q I have special needs and may require accommodations to fully participate (IAAP will contact you).
q Audio
q Mobile
q Visual
q Other___________________________________________________________________________________________________________________
A. Meeting Packages
Premium: Includes Pre-Conference Workshops, First-Timer Orientation
(if a first-time attendee), Bootcamp, General Sessions and Keynotes, Town
Hall Business Session, Education Sessions, Marketplace Morning Premium
Sessions, Networking Lunch, Snacks & Facts (by Sponsor invitation), and the
Closing Celebration: Dinner & Party.
Standard: Does NOT include Pre-Conference Workshops, Bootcamp,
Networking Lunch, or the Closing Celebration: Dinner & Party.
Member
Nonmember
Premium package
Member
Nonmember
Standard package
Early bird
$900
$1,200
$700
$1,000
Regular
$1,000
$1,300
$800
$1,100
Ends 5/22/15
Pre-Conference Workshops and Bootcamp Preference (Available only with Premium meeting package)
Premium package attendees can participate in a combination of education on Saturday, July 25, that will provide up to 6 IAAP
CAP Recertification points. Please select your preference of sessions and we will do our best to accommodate your selection.
q I prefer to attend the Bootcamp-Morning session (8:00 - 11:30 a.m.) and the Afternoon session “Time and Contact Management Using Outlook: Outlook for
the Super User (1:30 - 5:00 p.m.)
q I prefer to attend the Morning session (8:00 - 11:30 a.m.) “Time and Contact Management Using Outlook: Outlook Productivity” and the BootcampAfternoon session (1:30 - 5:00 p.m.)
q I prefer to attend the Morning session (8:00 - 11:30 a.m.) “Time and Contact Management Using Outlook: Outlook Productivity” and the Afternoon session
“Time and Contact Management Using Outlook: Outlook for the Super User” (1:30 - 5:00 p.m.)
Marketplace Session Preference (Available only with Premium meeting package)
Premium package registrants will have the opportunity to attend Marketplace on Monday or Tuesday morning. Please select
your preference and we will do our best to accommodate your selection.
q Monday Morning Premium Marketplace Session (9:30 a.m. - Noon)
q Tuesday Morning Premium Marketplace Session (9:30 a.m. - Noon)
Standard package registrants will have the opportunity to attend Marketplace on Monday afternoon, 2:30 - 5:00 p.m.
Corporate Discount
A company may receive one complimentary Premium package registration with four or more paid Premium package registrants from the same company. To qualify,
registrations must be received at one time accompanied by IAAP’s Event Corporate Discount Form and one payment for all registrants. (An example of one payment is a check
with total payment for all registrants).
Corporate discount is subject to approval, one discount per company. Offer not available with online registration. No refunds available for canceled registrants who received
the corporate discount. Available for full event registrants only. IAAP chapters and divisions can obtain the corporate discount for IAAP Summit 2015 only. International
registrants (residing outside of the U.S. and Canada) are eligible for this discount. No other groups qualify as a company.
REGISTRANT NAME
ID NUMBER
B. Single Day Registration
Member
$300 per day
Nonmember
$400 per day
q Sunday
Includes Opening General Session, Keynote, Town Hall, Business Session, and Morning and Afternoon Education Sessions
q Monday
Includes General Session, Morning and Afternoon Education Sessions, and Afternoon Marketplace Session
q Tuesday
Includes Morning and Afternoon Education Sessions
q Wednesday
Includes Closing General Session, Keynote, and Morning and Afternoon Education Sessions
(copy total to meeting subtotals)
Total Section B
$________
C. Optional Events Registration
q Tuesday The Foundation of IAAP Celebration $40 x quantity ________________
q Additional Charitable Contribution to The Foundation of IAAP q $10
q $15
q $20
q $25
q Other__________
Subtotal (The Foundation of IAAP Celebration plus any additional charitable contribution) __________
q Wednesday Closing Celebration: Dinner & Party guest ticket (only one available if purchasing the Premium package)
(copy total to meeting subtotals)
$125
Total Section C
$__________
Meeting Subtotals
My full meeting package rate from section A
$_____________
My single day total from section B
$_____________
My optional events total from section C
$_____________
(this amount goes below for total enclosed in U.S. dollars) Grand Total
$_____________
Online registration will provide a speedy confirma­tion by email. If you register
by mail or email, you should receive a confirmation within three weeks of IAAP
receiving your form.
Payment Information
Cancellations must be received
by May 23, 2015 to be eligible
for a refund (subject to a $100
Total Enclosed in U.S. dollars______________________________________________________________
q Check or Money Order Number________________________________________________________
administrative fee). Cancellations
after this date are non-refundable.
Credit Card:
q Visa
q MasterCard
q Discover
q American Express
IAAP reserves the right to process
refunds after the conference
Card Number___________________________________________________ Expiration Date__________________
CSC Code____________
concludes. Transfer to another IAAP
conference is available. Please see
Name as it appears on card_____________________________________________________________
Billing ZIP/PC_____________________
www.iaap-hq.org/events/
events-policy for details.
Authorized Signature (required for processing)_________________________________________________________________________________
Closing Celebration: Dinner & Party Table Reservations
Once again, you will have the opportunity to reserve a table for the Closing Celebration: Dinner & Party. The money from the reserved tables will benefit
Family Scholar House, Louisville, Ky. To reserve your table, click this link and fill out the form.
I agree and acknowledge that I am undertaking participation in IAAP events and activities as my own free and intentional act and I am fully aware that possible physical injury might occur to me as a result
of my participation in these events.
I give this acknowledgement freely and knowingly and that I am, as a result, able to participate in IAAP events and I do hereby assume responsibility for my own well-being. I also agree not to allow any
other individual to participate in my place. This acknowledgement includes my guest(s) participation (if applicable) in any evening events.
IAAP plans to take photographs at IAAP Summit 2015 and reproduce them in IAAP communications and promotional material, whether in print, electronic or other media, including the IAAP website. By
participating in IAAP Summit 2015, you grant IAAP the right to use image, photograph and biography for such purposes. All postings become the property of IAAP. Postings may be displayed, distributed or
used by IAAP for any purpose.
Mail To: IAAP Summit, 10502 N. Ambassador Dr., Ste #100, Kansas City, MO 64153-1291
Ph: 816.891.6600; Email: Summit@iaap-hq.org