May/June 2008 At Capital Auto Auction Dealers Carve Out Lucrative Niche Market With Weekly Vehicle Auctions by Jorgie Alfaro On any Saturday morning, crowds begin arriving early to the two large warehouses of Capital Auto Auction in the Nation’s Capital. Deal hunters, contractors, parents with young drivers – anyone with cash, a certified bank check or a credit card – are all eagerly awaiting the beginning of the biggest regular auto auction in the area. There’s a huge population of people that simply will not or cannot pay for new cars, and auto auctions offer a way to get excellent values on a vehicle, boat, motorcycle, trailer, van or other vehicle. The company’s ad slogan says it all: “500 Cars, Under $1000 – Every Week!” Live auctions are exciting and are free to attend. Bargains are expected, and bids on some vehicles can be as low as $100. One location is in Temple Hills, Maryland and the other is on Brentwood Road in Washington, DC. They both host auctions on Tuesdays, Wednesdays and most Saturdays. The company also has Capital Auto Auction of Philadelphia, right off of Route 95 at Cottman Avenue, with two big auctions per week, as well as a Capital Auto Auction in Manchester, New Hampshire, with auctions every Saturday that are easily accessible for Bostonians. Capital Auto Auction has sold tens of thousands of vehicles since the company was founded in 1989. Each location offers a wide variety of repossessions, seized vehicles, dealer consignments and trade-ins, government and metro fleet vehicles, RVs, and donated vehicles. They will also take vehicles on consignment. Selection varies from week to week, but there are always good, clean, used cars at excellent prices. All you need to buy a vehicle is a valid U.S. issued driver license and you must be over 18. People can donate their car, van, truck, SUV, boat or RV to a charity of their choice through Capital Auto Auction. Charities include The Salvation Army, Goodwill, Purple Heart, Melwood, Volunteers of America and more. A recent look at vehicles to be auctioned included a 2000 Ford Explorer, 1998 BMW 3-series, 2005 Buick Century, 1996 Ford commercial truck, 2001 Mitsubishi Galant, 1997 Audi A6… the list goes on and on – from almost new and late model vehicles to older but still practical vehicles that go for far less. They call auctions the “live/drive sales” and through them, thousands of donated vehicles change hands every week. Professional independent auctioneers handle the events, and all locations have Spanish speakers to assist, if needed. The company has a website (www.capitalautoauction.com) that offers everything a prospective buyer or person with a donation may need. People can also bid in online, real-time Internet auctions, too. Hundreds of people come to every auction, and many leave delighted with their purchase, often on the same day. For more information, contact Capital Auto Auction at 1905 Brentwood Road, NE in Washington, DC, 202-269-3361 or e-mail dc@ capitalautoauction.com. You can find all four locations online at capitalautoauctions.com, as well. Important Reminder!!! As of January 1, 2008, sales tax has increased from 5% to 6%. • DISCLAIMER • Please be advised that the information contained in this newsletter is, to the best of our knowledge, current and correct. However, we caution our membership not to use this publication as the final authority. Its purpose is to be a guide. The MIADA/DIADA is a publication of the Maryland/Delaware Independent Automobile Dealers Association, 12 Francis Street, Annapolis, Maryland 21401, which is published bi-monthly. The MIADA/DIADA was established in 1948, a non-profit corporation affiliated with the National Independent Automobile Dealers Association. The appearance of advertisers or their identification as members of the MIADA/DIADA does not constitute an endorsement of the products or services featured. The statements and opinions expressed herein are those of the individual authors and do not necessarily represent the views of the MIADA/DIADA. For advertising information contact: Advertising 1-800-639-0465 2008 District Directors District I Vacant District V Vacant District II Mr. Bill Feuerstein Salem Avenue Auto Exchange 1433 Salem Avenue Hagerstown, MD 21740 Phone: 301-791-1317 Fax: 301-791-0974 Email: billsalemavenue@juno.com District VI Vacant District III Mr. Wayne K. Avery, Sr. Tommy’s Auto Sales P.O. Box 359 Upper Marlboro, MD 20773 Phone: 301-627-4700 Fax: 301-627-8526 Email: wayneaverysr@comcast.net District VII Mr. Anthony Trout Delaware Auto Sales 319 West Division Street Dover, DE 19901 Phone: 302-678-1800 Fax: 302-678-8151 Email : delawareas@aol.com Maryland/Delaware Independent Automobile Dealers Association 2008 Board of Directors PRESIDENT Mr. Mark Frostrom Frostrom & Sons, Inc. 1727 Market Street Pocomoke City, MD 21851 Phone: 410-957-1414 Fax: 410-957-1426 Email: frost1mark@aol.com VICE PRESIDENT Mr. Joe Eikenberg, Jr. Aero Motors, Inc. 50 Eastern Blvd. Baltimore, MD 21221 Phone: 410-686-3444 Fax: 410-686-8168 Email: joejr1949@aol.com CHAIRMAN OF THE BOARD Ms. Irene Turnage M&M Auto Sales of Waldorf 3188 Crain Highway Waldorf, MD 20603 Phone: 301-843-7660 Fax: 301-843-5916 Email: mmasow@aol.com VICE PRESIDENT – WHOLESALE Mr. Jody Palmisano Jody Palmisano, Auto Broker 416-B Benninghaus Road Baltimore, MD 21212 Phone: 410-532-5639 Fax: 410-433-6904 Email: jodypalm@yahoo.com SENIOR VICE PRESIDENT SECRETARY/TREASURER Mr. Bob Lawrence Mr. Wayne K. Avery, Sr. Bob Lawrence Pre-Owned Cars & Trucks Tommy’s Auto Sales 1610 North Salisbury Blvd. P.O. Box 359 Salisbury, MD 21801 Upper Marlboro, MD 20773 Phone: 410-543-2277 Phone: 301-627-4700 Fax: 410-546-3346 Fax: 301-627-8526 Email: blpo@verizon.net Email: wayneaverysr@comcast.net LEGISLATIVE CONTACT Mr. Brian Puckett Oldtown Motorcars 4614 Baltimore Avenue Hyattsville, MD 20781 Phone: 301-864-4578 Fax: 301-864-1012 Email : oldtownmotorcars@aol.com MR. JOSEPH HALL Silver Star Service Center, Inc. 240 West Street Annapolis, MD 21401 Phone: 410-263-7444 Fax: 410-263-7827 Email: silverstarservice@erols.com MR. BILL WESTERLUND Auto Wholesale Supermarket 14800-B Old Gunpowder Road Laurel, MD 20707 Phone: 301-604-5500 Fax : 301-604-0176 Email : lowdollar@msn.com MR. GUS KURTZ Sports and Imports, Inc. 8890 Ft. Smallwood Road dena, MD 21122 Phone: 410-360-8600 Fax: 410-360-8686 Email: gkurtzjr@aol.com MR. LEE ZORN Accurate Auto Service, Inc. 400 Chinquapin Round RoadPasaAnnapolis, MD 21401 Phone: 410-268-2228 Fax: 410-267-1310 Email: leezorn@yahoo.com District IV Mr. Joe Eikenberg, Jr. Aero Motors, Inc. 50 Eastern Blvd. Baltimore, MD 21221 Phone: 410-686-3444 Fax: 410-686-8168 Email: joejr1949@aol.com Executive Director – George N. Manis, Esquire Deputy Director – Nicholas G. Manis 12 Francis Street Annapolis, MD 21401 Phone: 410-263-7882 Fax: 410-269-7523 www.miada-diada.com 3 WE NEED TO UPDATE OUR RECORDS! Please help us to update our records. By completing this form, you are consenting to and giving MIADA-DIADA your permission to contact you and provide information to you at the mailing and email addresses, telephone and fax number(s) you have provided. Your Name _______________________________________________________________________ Title/Position in Company ___________________________________________________________ Dealership/Business Name ___________________________________________________________ Address __________________________________________________________________________ City, State, Zip ____________________________________________________________________ Phone ____________________________________ Fax ___________________________________ Email ____________________________________________________________________________ Web Address ______________________________________________________________________ SIGNATURE _____________________________________________________________________ (Authorization to make changes) We appreciate your time. Thank you for your assistance! Mail to: MIADA-DIADA 12 Francis Street Annapolis, MD 21401 OR Fax to: 410-269-7523 Phone (410) 263-7882 or (410) 269-4237 E-mail: gmanis@maniscanning.com 4 An Inc. 500 Company Winner of the Northeastern PA Better Business Bureau’s Torch Award for Marketplace Ethics To speak with a customer service rep, don’t press a darn thing except Preferred Warranties’ phone number. 1(800)548-1121 Free “Street Smarts” Training DVD! Just meet with us and you’ll get this sales training DVD from Paul Webb’s popular NIADA TV program. No obligation to sign up. (LIMITED TIME OFFER.) Preferred Warranties has the best customer ser vice in the business. Ben says so. Since your future depends on repeat business, it makes sense to treat your customers to the best service reps in the aftermarket warranty industry. So here’s the deal: If you call Preferred Warranties during our normal business hours* and get our voice mail directory machine, we’ll give you $100. If your call is answered by a friendly customer service rep, you have to give us some contact information. We can make this generous offer because we have such faith in our customer service team that, frankly, our automated phone system is seldom used. But don’t let that stop you from seeing how Preferred Warranties plans and service are so good that they can actually help you sell more cars and get more repeat business. *Normal business hours are weekdays, 8:30AM - 6:00PM, Saturday 9:00AM - 12:30PM, Eastern Time. Holidays & emergency conditions excluded. 200 PINEBROOK PLACE • P.O. BOX 278 • ORWIGSBURG, PA 17961 • 1 (800) 548-1121 • email: info@warrantys.com • www.warrantys.com Preferred Warranties Inc., a Pennsylvania Corporation, is majority owned by Harbert Private Equity Fund II, LLC, a Delaware Limited Liability Company with $180 million in committed capital. MEMBERSHIP MONEY BACK GUARANTEE!! For $225 You Get More Than $3200 In Discounts Plus Membership in Both MIADA/DIADA and NIADA We Urge You to Join Today and Start Receiving Your Benefits MARYLAND/DELAWARE INDEPENDENT AUTOMOBILE DEALERS ASSOCIATION Your Legislative “Watch Dog” Serving the Industry Since 1948 12 Francis Street (Annapolis, Maryland 21401 Phone (410) 263-7882 or (410) 269-4237 Fax (410) 269-7523 ( E-mail: gmanis@maniscanning.com Website: www.miada-diada.com WE ARE AN ASSOCIATION OF AND FOR MD/DE USED CAR DEALERS IT COSTS TO JOIN, BUT IT PAYS TO BELONG! SMART BUSINESS PEOPLE WOULD MAKE THE SMART CHOICE AND “JOIN TODAY” This is our personal invitation to you to join the State and National Independent Automobile Dealers Professional Association q YES it is important to me to be recognized as a professional! Enclosed are my annual dues of $225 to make sure that my business has all the advantages MIADA/DIADA/NIADA provides to put me at the forefront of my profession. By completing this form, I am consenting to and giving MIADA/DIADA/NIADA, its affiliates and subsidiaries, my permission to (until I give written notice to discontinue) contact me and provide information to me at the mailing and email addresses, telephone and fax number(s) I have provided. Your Name _____________________________________________________________________________ Dealership Name ___________________________________________________________________________ Address __________________________________________________________________________________ City, State, Zip ____________________________________________________________________________ Phone ___________________________________ Fax ____________________________________________ Email ____________________________________________________________________________________ SIGNATURE : ____________________________________Referred By: ________________________________ 6 to a creditor in connection with an existing debt are permissible as calls made with the prior express consent of the called party. Although the Ruling makes clear that calls made by collectors on behalf of creditors are treated the same as calls made by creditors who obtained prior express consent, the Ruling fails to address the issue of whether a buyer of defaulted debt, collecting on its own behalf, can rely on the above clarification when making collection calls.. The CARLAWYER© Yes, It Does Get Cold in Winter! When the FTC Freezes Over! The Federal Trade Commission staff is seeking comments on the impact and effectiveness of state credit freeze laws, as well as the credit freeze options offered by the nationwide consumer reporting agencies. Last year, the President’s Identity Theft Task Force recommended that the FTC assess the state credit freeze laws in order to determine whether a federal credit freeze law is appropriate. Comments are due by February 25, 2008. General Interest What’s In a Name? A loan? A retail installment contract? Does it matter what you call that piece of paper? You betcha! A Montana district court recently dismissed car buyers’ second amended third party complaint alleging that a dealer and the finance company that took assignment from the dealer of the car buyers’ retail installment sales contract and security agreement violated Montana’s usury laws, among other claims. The car buyers also alleged that the “relationship between [the dealer] and [the financing company was] one of subterfuge allowing [the dealer] as a retail seller and [the financing company] to charge usurious interest under the guise of entering into a RISC with the [car buyers].” (In other words, the car buyers claimed that the dealership and the finance company were “tag teaming” to make loans disguised as installment contracts so that they could jack up the finance charge) The court found that the RISC was not a loan and not subject to the interest rate limitations of Section 31-1-107 MCA. With respect to the allegations that a subterfuge to make a usurious loan took place, the court found that the dealer’s business relationship with the financing company to sell this type of paper and the fact that the financing company may have pre-approved the transaction is a “standard commercial practice and does not add up to a subterfuge.” The court added that the car buyers had the option of securing their own financing. Finally, the court found that the applicable statute of limitations barred the car buyers’ other claims. By Thomas B. Hudson and Emily Marlow Beck This feature brings you federal and significant state legislative highlights as well as a recap of some of the litigation we track every month. Note that what we report here is not every recent development, but just ones that we think are of particular interest, and that this column does not offer legal advice – you need to consult your lawyer with questions. We are including items from other states for two reasons. First, we want you to be able to see trends, and, second, another state’s laws might be a lot like your own state’s laws – if laws are being enacted there, or AGs are pursuing particular types of claims, those laws and claims might be coming soon to a theater near you. As always, though, you need to check with your own lawyer before you rely on anything we report or if you have any questions. Federal Law Alabama Doc Fees Prerecorded and Autodialer Calls to Cell Phones – What’s the Call? Call me on my cell? Maybe, maybe not. In response to a petition filed by ACA International, an association of credit and collection professionals, the Federal Communications Commission issued a Declaratory Ruling clarifying the prohibition against autodialed and prerecorded message calls to a consumer’s wireless telephone number for purposes of collecting a debt. Under the Telephone Consumer Protection Act, such calls cannot be made absent an emergency purpose or the consumer’s prior express consent. In the Ruling, the FCC stated that autodialed and prerecorded message calls to wireless numbers that are provided by the called party What’s up, Doc? Doc fees, of course! Scott Corscadden, Supervisor of the Alabama State Banking Department, Bureau of Loans, the department that regulates the Alabama Consumer Credit Act (commonly referred to as the “Mini-Code”), issued a written interpretation regarding document preparation fees charged on both cash and credit sales. In the interpretation, Mr. Corscadden stated that “[b]ecause such fees are charged consistently on all cash and credit sales, then they are not a Finance Charge under Regulation Z and TILA or the Mini-Code. Neither the Mini-Code nor any other 8 provision of the Code of Alabama prohibits a creditor from charging fees not constituting Finance Charges.” nonresident defendant’s use of the Internet as a basis for establishing personal jurisdiction. Using a traditional analysis of sufficient contacts, the high court found that the defendant did not have sufficient contacts with the state where the buyer resided to establish personal jurisdiction. See Marschke v. Wratislaw, 2007 WL 4277436 (S.D. December 5, 2007). These “online sale” jurisdiction cases are very fact-specific. Maybe it’s time you sit down with your friendly lawyer and ask her to look over your online operations. What’s in an Ad? We report on enforcement actions and legislative activity directed toward dealer advertising almost every month. This month is no exception! Illinois Attorney General Lisa Madigan filed a lawsuit against an unlicensed auto loan broker alleging that the broker falsely advertised that he will assume vehicle loans until another buyer can be found. The auto broker then allegedly failed to make the monthly vehicle payments. The suit seeks a civil penalty of $50,000 and additional penalties of $50,000 for each violation committed with the intent to defraud. Are You Hiding the Arbitration Ball From Your Customer? Arbitration Agreement “Hidden” in Customer Satisfaction Survey Deemed Unenforceable: A car buyer signed a number of documents in connection with her car purchase and financing. The buyer was also asked to review, but not sign, many other documents. After the transaction, the car buyer was given a questionnaire to complete regarding the transaction, and this document apparently contained an arbitration agreement. When the deal went bad, she sued the dealership, and the dealership moved to dismiss the action and compel arbitration. The trial court denied the motion, and the Court of Appeals of Kentucky affirmed. The appellate court concluded that the inclusion of the arbitration provision in a document that appeared to be a satisfaction survey in a manner which obscured the provision from the buyer was unconscionable. See Paul Miller Ford, Inc. v. Rutherford, 2007 WL 4553662 (Ky. App. December 28, 2007). So, ask the Court of Appeals of Kentucky, and they’ll tell you that disclosing the arbitration agreement in the satisfaction survey is anything but satisfactory. Massachusetts Attorney General Martha Coakley reached a settlement agreement with eight car dealers that allegedly used false or misleading prices in their print advertising, obtaining $290,000 in civil penalties. The settlements specifically prohibit the use of “asterisk pricing,” a practice where a dealer advertises a price with an asterisk and, in small print at the bottom of the ad, indicates that the advertised price presumes, for example, “$3,000 in cash or trade.” The settlement also prohibits advertising rebates where the terms are not clearly disclosed or universally applicable, and hiding terms and conditions in small print where the terms affect the actual price of the vehicle. The Oregon Department of Justice has finalized amendments to four rules, effective January 2, 2008. The first final rule sets forth unfair or deceptive motor vehicle pricing and sales practices, including television, print, Internet, and radio advertising considerations; requires dealers to disclose all fees, add-ons, and payments made on behalf of the buyer; and clarifies negative equity. The second final rule concerns motor vehicle advertising, including misleading business names, Internet advertising, misleading reasons for sale, withdrawals of advertisements, and broker fiduciary obligations. The third final rule governs the unfair or deceptive use of “free” offers and rebates. Finally, the Oregon DOJ finalized a rule adopting the Federal Trade Commission Used Car Rule, federal Truth in Lending Act, and federal Consumer Leasing Law. The state adoption of the federal laws allows the DOJ to enforce these laws in Oregon. The Oregon Department of Transportation finalized a new rule which describes requirements for the transfer, release, or assignment of ownership interest in a vehicle. Are You Practicing Law Without a License? Magistrate Refused to Dismiss Claim Alleging Dealer’s Preparation of Legal Documents for Fee Constituted Unauthorized Practice of Law: Claims that dealers are engaging in the “unauthorized practice of law’ by charging fees to prepare documents are increasing in many states, and Colorado is no exception. A car buyer sued the dealership where he bought a car, alleging that the dealership’s preparation of legal documents for a $299 “Delivery and Handling Fee” in connection with the sale and financing of his vehicle constituted the unauthorized practice of law. The dealership moved to dismiss, claiming a non-lawyer may prepare legal instruments to which it is a party without engaging in the practice of law. A magistrate judge for the U.S. District Court for the District of Colorado concluded that a court could determine that a non-lawyer preparing legal documents engaged in the practice of law and, therefore, recommended that the court deny the motion to dismiss. See Newman v. Ed Bozarth Chevrolet Co., Inc., 2007 WL 4287478 (D. Colo. December 4, 2007). So, there you have it. Until next time, stay legal! Litigation Jurisdiction in Cyberspace State Lacks Personal Jurisdiction Over One-Time Seller to State Resident: Two cases we report on this month both agree that a state court lacks personal jurisdiction over an out-of-state seller who made a one-time sale to a state resident. Because of their facts, though, the cases won’t help dealers who are trying to avoid being hauled into court in other states. In the first case, the car was purchased via an online auction web site. The Ohio Court of Appeals found that where an individual posts an advertisement on an auction site and makes a single transaction, the individual does not purposefully avail himself or herself of the privilege of doing business in the state where the buyer resides and is not subject to personal jurisdiction in that state. See Malone v. Berry, 2007 WL 4261679 (Ohio App. December 6, 2007). In the second case, the car was advertised on eBay, but the parties negotiated the purchase outside of the eBay context. The South Dakota Supreme Court found that, because the buyer did not bid on or buy the car through eBay, it would not address the issue of a Tom and Emily are lawyers in the law firm of Hudson Cook, LLC. Tom (tbhudson@hudco.com) is the author of a book, CARLAW®, and, with Emily (ebeck@hudco.com), is the Editor/author of the CARLAW® F&I Legal Desk Book. The books are available at www.counselorlibrary.com. Tom is also the publisher of Spot Delivery®, a monthly legal newsletter for auto dealers, and the Editor in Chief of CARLAW®, a monthly report of legal developments in all states for the auto finance and leasing industry (not to be confused with the book). Spot Delivery, CARLAW and the books are produced by CounselorLibrary.com LLC. For information, call 410-865-5411 or visit www. counselorlibrary.com. Copyright CounselorLibrary.com 2008, all rights reserved. Single publication rights only, to the Association. HC# 4845-3604-7618 (2/08). 9 CHUCK’S TIPS It is always a good idea to set up a monthly check on the status of valid salesman licenses, your listing of dealer tags, temporary registrations, and valid drivers licenses of employees using your dealer tags. Report any loss or stolen items stated above to MVA in writing and always keep a copy for your files. Also remember when your dealer license is due for renewal and check on its status with MVA at Dealer Licensing at least two weeks before the license expires. That can save you a real nightmare. NEW MIADA-DIADA MEMBERS Spring 2008 We welcome the following new members and extend our invitation to dealers who are not members to join the Association. A membership application can be found elsewhere in this newsletter. Your participation is needed for our Association to remain a strong and effective voice for the automotive industry. 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