Michael Duane Abrams (585) 750-7445 mikeabe13@yahoo.com To Whom It May Concern: I write this letter to inform those involved of my intentions. My automotive career has been consistent of approximately 27 years inside dealership starting from washing cars all the way up to fixed operations director of at times multi franchise dealer groups. With some stores closing to some buy outs at times my longevity has been at times cut due to new ownership bringing in new management teams or simply closing stores. I am looking for a permanent home, where I may put down roots and hopefully continue in a professional, well respected establishment who is looked upon by the community as a place to do business with. I take very seriously my trade, and am very proud to say up to this point have been profitable in the customer pay business as well as achieving, and maintaining a top customer satisfaction and fixed right index. I am able to show from documentation that I process, the customer pay increases I have raised and the larger than normal profits made from these efforts. I take improving customer pay repair work as serious as anyone in my field. I am not afraid to relocate with the right expense offer and am willing to do so immediately if necessary to obtain what I want. I recently moved from Rochester, New York to Daytona Beach, Florida. My wife is a homemaker and my kids are grown and are on their own. No pets, no mortgage, and desire drive to continue successfully in the field. Looking forward to talking about a profitable future for both parties, I am reachable for communication at any time. Thank you for your time in reading this letter. Mike Abrams Cell- (585) 750-7445 Michael Duane Abrams (585) 750-7445 mikeabe13@yahoo.com Objective: Obtain a Management position with in the automotive industry, which offers key participation, and immediate challenges, enabling me to utilize my extensive managerial skills and knowledge. Experience: Fixed Operations Director December 2010- Current Friendly Ford, Geneva New York • Prospect, hire and train all service, body shop and parts department employees. • Schedule training for service, and parts personnel keeping all training standards in line from factory requirements. • Create all advertising for service and parts department. • Oversee and control all costs of parts and service departments; resulting in the strongest verifiable profit the store has had yet. • Advise service and parts managers on all daily operations. • Meet with sale, finance and insurance and accounting managers to discuss dealership issues. Service Director 2007- 2010 Marina Dodge, Webster New York • Responsible for managing the service department, scheduling customer appointments, as well as conferring with clients about their auto repair needs. • Hired, motivated and retained quality personnel by creating a positive work environment. • Oversaw service write-ups, dispatching write-ups and quality control of repairs. • Monitored operations to ensure that service rendered conformed to company policy and standards. Service Director 2003-2007 Joseph Neri Chevrolet, Rochester New York • Oversaw service departments for four locations (Conesus, Williamson, Newark, and Webster). • Increased service department sales and profititability. • Maintained technician and advisers schedules, factory training and schooling. • Tracked and logged all increased service department sales. • Calculated all four shops productivity and hours. Zone Manager 2002-2003 Castle Chemical, Rochester New York • Responsible for 193 Monroe Muffler stores thru out New York, Pennsylvania, Ohio, Indiana, Virginia and West Virginia. • Trained Monroe Muffler employee and management to use automotive service equipment, products and chemicals. • Responsible for my sales force’s sales objectives as well as direct customer seminars. Michael Duane Abrams (585) 750-7445 mikeabe13@yahoo.com Service Director 2000-2002 Simmons-Rockwell Automotive, Rochester New York • Hired and trained all automotive technicians, lot prep and doll-up personnel. • Hired and trained all new service advisers. • Responsible for all inquires regarding parts, service. Responsible for controlling all advertising and internal costs. Service/Operation Manager 1996-1998 Hart Taylor Lincoln Mercury Nissan, Rochester New York • Controlled advertising and internal costs of day to day operations • Set up technician training, schedules, and schooling • Tracked all Lincoln, Mercury and Nissan’s QCP and NSI weekly scores • Maintained dock and service expense ledgers Service Director 1993-1996 Irondequoit Dodge, Rochester New York • Dispatched all work repair orders to technicians • Interviewed and hired all new technicians and advisers • Handled all sublet repairs billing • Responsible for the delivery of new and used vehicles Service Adviser 1990-1993 Koerner Ford, Rochester New York • Oversaw 26 technicians • Worked closely with new and used vehicle sales managers • Flagged cash and warranty repair orders • Greeted and wrote customer orders Red Team Service Manager 1986-1990 Valley Cadillac • Greet and write up customers • Sell automotive service needs • Flag cash and warranty repair orders • Hire and oversee service technicians Used Car Service & Lot Doll Up Delivery Manager 1982-1986 Gabriele Chrysler Plymouth • Responsible for hiring and training lot, doll-up and new vehicle delivery personnel • Greet and write customer service orders • Flat cash and warranty repair orders Michael Duane Abrams (585) 750-7445 mikeabe13@yahoo.com References: Robert Desimone Mitsubishi Direct Service/Parts Manager: Mitsubishi Motor Company Phone (315) 345-6560 Joesph Dietz District Parts Service Manager: Chrysler Motor Company Phone (585) 261-9359 Patricia Oneil Supervisor: Rochester Automobile Dealers Association Office: (585) 272-7232 Phone: (585) 576-5026 Dave Robinson Service Director: Cortese Ford Office: (585) 475-1211 Ben Lima Fixed Operations Director: Valley Cadillac Office : (585) 427-8400