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Guide on Application of Customs Supervision
Introduction
Singapore Customs conducts supervision on selective import and export containers. Traders are to efile for supervision if their container is sealed with a Customs Red seal at the Checkpoints, or the efile for supervision is tagged to the permit conditions when the permit is approved by Customs.
Points to Note:
1)
Please ensure that the pop-up blocker is off, when you select the type of forms from the
eServices drop down list of the Customs homepage.
2)
You must e-file at least 1 working day before the intended time of unstuffing operation, and
you should not break the Customs Red seal, prior to submitting the e-file application.
3)
Customs will reply and/or may contact you within one working day after receiving the
application. Please note that supervision operations will be arranged on a first come first served
basis.
4)
Application
may
take
about
10
minutes
You will need the following information/documents to fill up the form:
i) Entity Identifier/UEN
ii) Operation details
iii) Relevant permit number(s) or carnet(s)
to
complete.
5)
For successful application, a reference number will be generated. Please refer to this
reference number in your communication with us on the specific supervision matters.
Examples of reference number: SPTN2014XXXX-XXXX
SEW2014XXXX-XXXX
SDP2014XXXX-XXXX
6)
Supervision Fees is as follow:
$20 per half an hour – Stuffing / Unstuffing / Surveying / Measuring / Test Weighting /
Sampling / Denaturing
$40 per half an hour – Destruction
(Timing is billed in 30 minutes block)
Please
refer
to
our
website
http://www.customs.gov.sg/leftNav/trad/val/Documentation+and+Other+Fees.html
at
7)
The unstuffing operation starts when officers leave office, and ends when officers arrived
back in office. Please note that we will commence our operations for the day at 0900hrs. For
requests at a later timing (e.g. 1100hrs), the operations may have to be rescheduled or
postponed to another day.
8)
An ‘Authorization Letter’ from the paying party/company is required if the paying party for
the supervision is not the applicant’s company.
9)
For further clarifications, please contact Singapore Customs Hotline at 6355 2000 or
email to customs_whsg_supervision@customs.gov.sg.
Step 1
Proceed to Singapore Customs homepage.
http://www.customs.gov.sg/topNav/hom/index.html
Step 2
On the Right Navigation Panel, click on the dropdown button under ‘eServices’ tab.
Select ‘Customs Supervision’ option and a pop-up will appear.
Note: Please ensure that the pop-up blocker is off.
Step 3
Select the “Application for Customs Supervision addressed to Company Compliance Branch” and
click “Go”.
Step 4
Select the desired option from the dropdown list and click “Go”.
For Supervision at Licensed Premises
(Proceed to Step 5)
 For supervision at premises under the Licensed Warehouse Scheme
and Zero GST Warehouse Scheme administrated by Singapore
Customs.
For Supervision at Non-Licensed Premises
(Proceed to Step 6)
 For supervision at premises that are not licensed premises
administrated by Singapore Customs and consignments involved are
not covered by temporary import permit, temporary export permit
or ATA Carnet.
For Supervision under Temporary Import (Permits or Carnets)
(Proceed to Step 7)
 For supervision involving consignments declared under temporary
import scheme, temporary export and ATA carnet.
Step 5 - Supervision at Licensed Premises
Select Supervision at Licensed Premises and click “Go”.
Step 5.1 - Supervision at Licensed Premises
Fill up all mandatory fields (marked with asterisk*) and click “Submit”.
Details of the person &
company who eFile
Date and details of
operation
Do not leave the timing
blank if “Yes” is
selected for overtime.
Please fill in the actual
place of operation
Authorization Letter is
required if the paying
party is not the
applicant
Cont’ next page…
Select the type of
operation required for
the specific type of goods
involved.
To fill in all permits
involved
(e.g.
II4A123456N,
ME4B123465B)
Step 6 - Supervision at Non-Licensed Premises
Select Supervision at Non-Licensed Premises and click “Go”.
Step 6.1 - Supervision at Non-Licensed Premises
Fill up all mandatory fields (marked with asterisk*) and click “Submit”.
Details of the person &
company who eFile
Date and details of
operation
Do not leave the
timing blank if “Yes” is
selected for overtime.
Please fill in the actual
place of operation
To fill in all permits
involved
Step 7 - Supervision under Temporary Import (Permits or Carnets)
Select Supervision under Temporary Import (Permits or Carnets) and click “Go”.
Step 7.1 - Supervision under Temporary Import (Permits or Carnets)
Fill up all mandatory fields (marked with asterisk*) and click “Submit”
Details of the person &
company who eFile
Date and details of
Operation
Do not leave the timing
blank if “Yes” is selected
for overtime.
To fill in all permits
involved
Step 8 – Submission of Application
Upon successful submission, a reference number will be generated.
Always refer to this reference number for any communication or referral to the specific supervision
matters.