1. automotive and vehicles
2. buying and selling cars

September 2012
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
2012 NHADA
Candidate Questionnaire
And Legislative Scorecard
Are Live on nhada.com!
Daniel Bennett, Vice President Government Relations
N
HADA is pleased to announce our
new service providing members
with election information live at www.
nhada.com/elections.
In time for the September primary election (September 11) and for use during
the November general
election (November
6), this valuable service aims to inform
NHADA members
about candidates for
elected offices.
Our election section on the website
provides answers to a candidate questionnaire on issues specific to the motor
vehicle industry. It was sent to each of
the candidates for the office of Governor,
Executive Council, and State Senate. We
had a very positive response to the survey
and a high return rate from candidates (especially considering this was our first time
conducting such a survey). Candidates
for these offices were contacted multiple
times to respond, and those who chose
not to are indicated as such in our reports
to you. The questionnaire is accompanied
by a matrix comparing the candidates’
responses. This will enable you to see
their actual questionnaires with detailed
responses. Interactive maps, generously
provided for our use by the Live Free
or Die Alliance, will help you find your
district and Senator for comparison.
Elections – continued on page 12
A Message from Your NHADA Chair
Donna Gaudet Hosmer, Esq., NHADA Chair
I
am honored to have been elected
as your chair. For those who don’t
know me, I’m an owner of the AutoServ
Dealerships, a family auto group based in
Tilton. I’ve served on the NHADA board
for 14 years. I’m an attorney, and married
to Andrew, who is currently a candidate
for State Senate, and the mother of four
young children – a 10-year-old daughter,
and 7-year-old triplets. I’m passionate
about our association, outspoken on
issues impacting our industry, and I look
forward to serving as your chairman.
With this new title comes a great responsibility to the 570 member businesses
and their 14,000-plus employees. Our
association is taken very seriously both in
Concord and also nationally, and I pledge
to continue be a strong voice, forcefully
advocating for the rights and best interests
of our association and its members.
Over the next year, I intend to focus
on these specific goals to help carry out
our strategic plan:
Legal and Regulatory Compliance
Given my legal background, I will focus
on helping dealers with legal and regulatory compliance issues. NHADA will
customize a helpful legal handbook covering national and NH areas of law relevant
to our business. This new, legal resource
will guide NH dealers in nearly all facets
of their business, from buying and selling their stores, employment decisions,
franchise laws, to consumer protection
laws. The guide will be available in the
Chair’s Message – continued on page 10
NHADA Supports Automotive Education
In New Hampshire Through Scholarships
Over the last 14 years, NHADA has
provided $220,000 in scholarships to
students studying automotive technology
in the state Community College System.
Just these last two semesters, the association awarded more than $20,000 in
scholarships to students studying motor
vehicle trades.
Last fall, 13 scholarships amounting to
$16,750 were awarded by the NHADA’s
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Automotive Education Foundation
(NHAEF). The following students were
recipients: Stephen Bodnar of Nashua,
Alisha Brinson of Nashua, Matthew Burrill
of Pittsburg, Nathan Fannion of Campton,
Eric Giavagnoli of Dunbarton, Jeffrey
Hewitt of Manchester, Joseph Langlois of
North Haverhill, Jacob Mitchell of Salem,
Ahmed Nait Addi of Manchester, David
Romanus of Nashua, Sahab Sandhu of
Concord, Dylan St. Onge Hudson, and
Dhan Timsina of Concord.
Created in 1998, NHAEF has been awarding
scholarships to promising New Hampshire
high school students in automotive technology schools throughout NH.
Long ago, NHADA’s members agreed that,
by helping to provide better-educated,
Scholarships – continued on page 15
Pre-Placement Drug Testing: Bringing it to the Next Level & More – pages 6&7
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
New Members
2012-2013 NHADA OFFICERS
Chairman
Donna Gaudet Hosmer
1st Vice Chair
Andy Crews
2nd Vice Chair
Chris Weiss
Treasurer
Holly Carlson
Secretary
Eileen Sleeper
President
Peter J. McNamara
2012-2013 NHADA DIRECTORS
Peggy Proko, Immediate Past Chairman
Marc Bourgeois, At-Large Franchised/Independent
Michael Cooney, Independent Used Car
Roger Groux, At-Large
William Gurney, Independent Repair/Service
Paul Holloway, Honorary
Scott Holloway, At-Large
Jim Lagana, Heavy Duty Trucks
Mike Kopp, Independent At-Large
George Mullin, Motorcycles
Ken Plante, At-Large
AIADA DIRECTOR
Peggy Proko
NADA DIRECTOR
Jack Tulley
This publication is designed to provide accurate and
authoritative information in regard to the subject matters
covered. In publishing this newsletter, neither the
authors nor the publisher are engaged in rendering legal,
accounting, or other professional services. If legal advice
or other expert assistance is required, the services of a
competent professional should be sought.
Advertisements appearing in
Dateline: NH do not indicate
a specific endorsement by NHADA
of the products or services unless
the NHADA endorsement symbol
appears with the advertisement.
Published monthly at Bow, New Hampshire,
by the New Hampshire Automobile Dealers Association.
Mailing address: P. O. Box 2337, Concord, NH 033022337, 603-224-2369/
800-852-3372.
STAFF
Publisher
Donna Gaudet Hosmer
Editorial Director
Peter J. McNamara
Managing Editor
Nathaniel Stout
Design and Layout
Advertising Coordinator
Lisa Lavoie
Photographer
Michael Rosenblum
ADVERTISING RATES
Full Page:
Color $700
B&W $575
1/2 Page:
Color $450
B&W $375
1/3 Page:
Color $375
B&W $300
1/6 Page:
Color $300
B&W $250
www.nhada.com
page 2
GPI NH-TL, INC.
dba Ira Lexus of Manchester
18 Kilton Road
Bedford, NH 03110
218-3531
Contact: Ed Stockel
Londonderry Tires Too, Inc.
dba Tires Too
1A Rockingham Road
Londonderry, NH 03053
434-2730
Owner: Russell Hilliard
Key Auto Center of Portsmouth LLC
2025 Woodbury Avenue
Newington, NH 03801
436-5010
Owner: Anthony DiLorenzo
Benson Auto Co Inc.
dba Benson Auto Quality
Pre-Owned of Laconia
718 Endicott Street North
Laconia, NH 03246
527-8228
Owners: J. Corey Benson and
Jack Benson
John’s Wrecker Service
Id# 4849
12 Integra Drive
Concord, NH 03301
225-6266
Owner: John Dapergolas
Inside this Issue
Benefits
NHADA Partners with Rite Aid for Flu Shots ........................................... page 3
Compliance
Pre-Placement Drug Testing: After Four Years, the End Result is Good ............. 6
Pre-Placement Drug Testing: It’s Time To Take It To The Next Level ................. 7
Departments
From Your AIADA Director - Ending Summer on a High Note ........................ 4
NADA News - New NADA President Expected By End of Year ...................... 18
Education
Efforts Underway to Promote Automotive Careers ............................................ 9
Your Wish is Our Command - Needs Survey ................................................... 15
Feature
Transparency Is Not a Dirty Word ................................................................... 14
Powersports
Motorcycle Inspection Technician Certification Offered in Concord ............... 12
Safety
Grinder Safety - More Than Just Spinning Wheels........................................... 16
September 2012
Dateline: NH
Date
BENEFITS CORNER
a publication of the New Hampshire Automobile Dealers Association
NHADA Partners with
Rite Aid for Flu Shots
Lauri Churchill, Account Producer
N
HAD Services, Inc. - Insurance
Division is pleased to announce that
Rite Aid will provide on-site flu clinics
and in-store vouchers to all NHADA
members and employees this fall.
This year any NHADA member is
eligible for the flu shots through Rite-Aid.
Rite Aid has been administering influenza immunizations for over ten years.
They have a comprehensive influenza
immunization program, which includes
providing immunizations at every RiteAid location as well as providing on-site
services to businesses and organizations
like ours. Rite Aid is both experienced and
qualified to serve your location.
September 2012
We are pleased to offer your business
two convenient methods to get your
employees protected against the flu:
t6TJOH B WPVDIFS QSPHSBN ZPVS FNployees may obtain a flu immunization
at any of Rite Aid’s locations across
New Hampshire without an appointment, on any day and at any time.
This year any NHADA
member is eligible
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at your location(s) or at a Rite Aid
location: Rite Aid will work with you
to schedule a clinic at a date and time
that is convenient for your employees
and your business.
Rite Aid also offers billing flexibility and
competitive pricing.
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if the flu immunization is a covered
service;
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employee with vouchers provided instore or during clinics; and
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Rite Aid will guarantee that influenza
vaccines not covered through an insurance plan will cost only $21! This is a 30
percent discount from our retail price!
For details, contact Heather Larch, clinical
manager for Rite Aid, at hlarch@riteaid.
com or call 401-821-1263, ext 212.
page 3
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
FROM YOUR AIADA DIRECTOR
Dear Friends,
Summer 2012 is drawing to a close. Dealers
are ending the season
on a higher note than
previous years and are
cautiously optimistic
Peggy Proko
that the uptick we’ve
seen so far this year will continue. There
are plenty of economic obstacles that
stand in the way of complete recovery.
However, dealers are an upbeat group of
people who have proven our resilience
time and again. I am fully confident of our
ability to move forward regardless of what
we face in the coming months and years.
The nation’s political attention has
shifted away from Washington, DC,
and toward the campaign trail. In early
August, Congress left Washington to hit
the ground running and meet with their
constituents in their districts and states.
Although they are expected to convene
for a short period in September, the
prospects for legislative progress on some
of the nation’s pressing issues — including
the economy, tax policy, and the federal
budget — are dire in the next several
weeks. Congress will most likely take up
these issues during its “lame duck” session
following the November election.
Although news from Washington is
quiet and dealers are worrying more about
getting those last 2012 models off of our
lots to make way for the 2013 model year,
Ending Summer on a High Note
I must remind you of what is at stake as
we move toward November.
In recent years, our dealerships — as
well as the U.S. auto industry as a whole
— have become enmeshed in politics.
Bailouts, dealership closures, and a slew
of “Buy American” sentiment has made
the business of running a dealership far
more political than most of us probably
imagined. Everything from the taxes we
pay, to the cars we sell, to the way we
provide financing for our customers has
been scrutinized. Most dealers I talk to tell
me about the red tape they navigate that
makes owning and running a successful
dealership harder than ever.
If this isn’t a wake-up call for dealers, I
don’t know what is. It is no longer enough
to sit quietly on the sidelines, expecting
the clouds will blow over and things will
return to how they once were. No matter
what side of the political aisle we fall on,
we must take note of the issues and look
for ways to ensure those in Washington
know and understand how their policy
and legislation impact our ability to serve
as economic catalysts in our communities.
My message to dealers this fall is
B
ronze
simple: Get involved! During campaign
season, the political debate can reach
deafening levels, making it difficult to
sort through the rhetoric to find the
truth. However, I believe that our elected
officials, as well as those campaigning
for public office, deserve to hear from
us. Who better to share the truth of how
policy trickles down than from those of
us who live it and invest in it every day?
AIADA offers several ways for dealers to
educate themselves on the issues and begin
building relationships with their elected
officials. Visit AIADA.org/get-involved to
find out more.
AIADA’s 43rd Annual Meeting and
Luncheon is on the horizon. Held during the National Automobile Dealers
Association’s annual convention in
Orlando, the meeting is a great chance
for dealers to connect with other dealers
and leaders in the international auto
retail industry. This year’s will be held on
February 11, 2013. I hope you’ll save the
date for the event as registration will soon
be available on AIADA’s website.
It is truly a pleasure serving the dealer
community in New Hampshire.
association partner
G W Marketing Services
Automotive dealership broker and consultant
For more information, please contact Gordon Wisbach
at 781-899-8509 or 508-395-2500, cell; by email at gwms2000@aol.com;
or view their website at www.gwmarketingservices.com.
~ Buy From Yourself ~
www.nhada.com/store
page 4
Gordon Wisbach
September 2012
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(800) 668-8809
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
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After Four Years, the End Result is Good
Peter Sheffer, WCT Director
F
our years have passed since the
NHADA Workers’ Compensation
Trust (WCT) Board of Trustees mandated
that all WCT members perform preplacement drug testing. At that time, the
board recognized the impact drug users had
on workers’ compensation claims and many
other facets of their business. Members
believed that it was in our best interest to
implement pre-placement drug testing.
The mandate required that NHADA
WCT members perform pre-placement
drug testing and hire no applicants who
failed the drug test.
Initially the pre-placement drug testing
procedure was challenging, but I think we
can all agree the end result has been very
positive. The number of positive drug
results has been eye opening. Keeping
undesirable drug users out of our places of
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employment has been good for business.
NHADA WCT staff continues to receive questions on the pre-placement drug
testing process. So now may be a good
time to review the basics of the process.
To assist WCT members with the legal
requirements, every WCT member has
been provided with the NHADA Strategic
Hiring Guideline disc, which was updated
and redistributed in 2010. The hiring
guidelines provide guidance throughout
the hiring process, from the interview to
the conditional offer, to the completion
of the Second Injury Fund form.
Drug Testing – continued on page 8
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page 6
September 2012
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
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It’s Time To Take It To The Next Level
Marta Robbins, Nurse Case Manager
The Centers for Disease Control (CDC) report that deaths
from prescription pain killers have reached epidemic proportions
in the last decade. Prescription pain killers are narcotics and
opioids; some common drugs include Vicodin and Oxycodone/
Oxycontin. The number of deaths from overdose of pain killers
is now greater than the number of overdose deaths from heroin
and cocaine combined. In 2010 it was reported that 12 million
Americans over the age of 12 reported non-medical use of
prescription pain killers.
Nearly half a million emergency department visits in 2009
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Common Name
Amphetamines
Speed
Cocaine
Coke
Marijuana
Pot
Phencyclidine
PCP
As you can see from the chart; the Five Panel does not test
for prescription pain killers. Given the vital statistics on opioid
and narcotic abuse, the need now to test for additional drugs
should be apparent.
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The testing of choice for post offer/pre-placement drug
screening should now be the Ten-Panel Urine Drug Test.
This is a screening that now tests for ten classifications of
drugs:
Common Name(s)
Cocaine
Coke
Amphetamines
Speed
Methamphetamine
Meth
Marijuana
Pot
Methadone
Dolphine/Methadose
Opiates
Oxycodone/Oxycontin/Percocet
Phencyclidine
PCP
Barbiturates
Nembutal
Benzodiazepines
Valium
Tricyclic Antidepressants
Amitriptyline
NHADA-WCT encourages our members to take preplacement drug testing to the next level. Contact your preferred
occupational health provider and discuss with them switching
September 2012
were due to people misusing or abusing prescription painkillers.
Drugs exceeded motor vehicle accidents as a cause of death in
2009; this is propelled by the increase in prescription narcotic
overdoses.
Nonmedical use of prescription painkillers costs health
insurers as much as $72.5 billion annually in direct health
care costs.
The testing of choice for post offer/pre-placement drug
screening has historically been the Five-Panel Urine Drug Test.
This screening tests for five classifications of drugs:
over to the Ten-Panel test. The cost difference between the
Five-Panel and the Ten-Panel at some clinics is minimal while
others are charging no increase.
page 7
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
Drug Testing – continued from page 6
www.aane.com
Members should develop a drug
testing policy (NHADA Strategic Hiring
Guideline, attachment L). Within that
policy the member should outline the
ramifications of a failed drug test and
the period of time the applicant must
wait to re-apply. The NHADA board
recommends a waiting period of at least
six months. NHADA members must not
allow applicants to begin work until the
pre-placement drug test has come back
and is negative.
When the appropriate applicant has
been chosen, he or she should be provided
with the conditional offer of employment letter, (NHADA Strategic Hiring
Guideline, attachment C). The candidate
should at the same time be provided
with a copy of the NHADA business
member’s drug and alcohol policy. The
applicant should sign the pre-placement
page 8
drug testing policy notice and consent
form (NHADA Strategic Hiring Guideline,
attachment O). At this point in the process, the applicant should be directed to
the drug testing facility of the member’s
choosing. The cost of the drug test must
be paid by the employer.
The drug testing facility should perform at least the five-panel quick test,
but preferably the ten-panel (see Marta
Robbins’ article, page 7). If the quick test
comes back non-negative, it is sent out
to a laboratory to be re-tested. If this occurs, the medical review officer from the
lab must contact the applicant to discuss
the results. This may take up to a week.
Members must not allow the applicant to
work until the final results are received.
A non-negative result on the quick test is
not necessarily a failed test result.
When the final results are received and
the applicant fails the drug test, then the
withdrawal of conditional job offer letter
should be provided to the applicant,
(NHADA Strategic Hiring Guideline,
attachment E). If the applicant passes the
drug test, then the final paperwork should
be completed prior to the commencement
of work. The hiring guidelines are a valuable tool to guide members through the
hiring process as well as the pre-placement
drug testing process.
This article has focused on the preplacement drug testing process. Please
consult the Strategic Hiring Guidelines
for advice on interview questions, background checks, reference checks, fair
credit reporting information, and Second
Injury Fund information.
If you are unable to locate your
NHADA Strategic Hiring Guideline, or
if you have any questions regarding preplacement drug testing please contact any
staff member in the NHADA WCT.
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September 2012
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
Efforts Underway to Promote Automotive Careers
Peter J. McNamara, NHAEF Executive Director
S
eniors in a pilot program of the automotive program at the Seacoast School
of Technology (SST) will take a Predictive
Index (PI) survey. The decision to begin
this program was made recently by a
newly formed ad-hoc committee of the
New Hampshire Automotive Education
Foundation (NHAEF).
This (PI) tool “provides managers with
invaluable information for improved
employee retention, coaching, leadership
development, talent management, team
performance and more. The Performance
Requirement Options™ (PRO) profiles
the behavioral requirements needed for
optimal job performance. Working together, these tools ensure a strong job fit,”
according to the website at PI Worldwide
(see http://bit.ly/PCJ7Vg).
September 2012
After students learn about the types
of careers that best fit their PI profiles,
NHADA members will visit their class
and talk about the numerous career opportunities in their facilities and the skill
sets required for each.
Formed to better improve recruitment of
promising students to automotive careers,
the committee is comprised of NHAEF
Board of Directors members Margaret
Callahan, principal of Seacoast School of
Technology (SST); George Dykstra; Larry
Foss of Foss Motors; and Marshall Jespersen
of Dover Auto World and Porsche/Audi of
Stratham. Programs Administrator Jean
Conlon is the NHADA staff liaison.
Meanwhile, NHAEF directors and the
Community College System of NH, are
working together to create an Automotive
Technology Education and Career Expo.
Set for October 12 at the NH Motor
Speedway in Loudon, the expo will feature
information on careers in sales and other
departments within NHADA members’
dealerships and shops. Students from
all high school automotive technology
programs will be invited to attend.
Noting the expo’s value to the state
as well as that of other NHAEF efforts, NHAEF board member Marshall
Jespersen pointed out that these developments benefit the economy and well-being
of New Hampshire. If the general public
understands that a company is a benefit
to the community, by supporting these
programs, he said, it is more likely to be a
place where people want to work, as well
as shop. Members are encouraged to make
their customers and communities aware of
their company’s contributions.
page 9
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
Chair’s Message – continued from page1
spring of 2013 and followed up by a series
of helpful legal seminars.
Grassroots and Advocacy
In the area of lobbying, we fully expect
that Pete McNamara and his team will
continue to be busy at the State House
in 2013. We anticipate another antiinspection bill will be filed next year. We
effectively trounced that bill in the House
this year, thanks to your grassroots efforts
and our successful strategy to illustrate the
dangers of that bill to public safety. We’ll
work to do that again next year if need be.
Our Dealer Bill of Rights Law (DBR)
needs strengthening, so we’ll continue
to monitor the political climate for
just the right time to introduce those
needed enhancements to the DBR and
other laws like those related to Workers’
Compensation.
Donna Gaudet Hosmer, Chair
Also new this year is a State House
“Scorecard.” The NHADA scorecard
tells you how your elected officials
voted. You will also receive an issues
paper, which identifies where political
candidates stand on issues that affect
our business. Both of these will help
you decide which candidate you should
support financially and in the voting
booth.
Advocacy is not just something that
happens at the State House or in D.C.; it
happens within our own ranks. We must
continue to work together to constantly
promote what we do and support all of our
member dealers and non-dealers, whether
franchised or independent, big or small. I
will work with you and for you to forcefully
advocate, to lobby for positive change,
and to effect improvements on the state
and national level for all of our members.
I’m particularly grateful to my predecessor, Peggy Proko, who proceeded me
as NHADA chair, and who, together with
our NHADA board, showed courageous
leadership in critiquing and redirecting
the priorities of our National Automobile
Dealers Association (NADA) recently.
That organization is right now undergoing major changes, some would say in
E
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page 10
September 2012
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
welcome your feedback. We urge you
to be as politically engaged as possible.
Know where the candidates in your
district stand on issues that are important
to our industry. Support the candidates
and elected officials that support us. Run
for office yourself if you can or encourage
someone you know and respect to do so.
Our association is highly engaged and
effective, and your political engagement
on any level furthers our influence.
Thank you for supporting ADPAC,
our Motor Vehicle Industry Political
Ac t i o n C o m m i t t e e , a n d D E AC ,
our Federal Dealer Election Action
Committee. Money from both PACs is
directed to candidates who understand
our business. ADPAC is focused exclusively on NH and DEAC is nationally
Chair’s Message – continued from previous page
response to dealer pressure by NHADA
and others, with NADA President Phil
Brady resigning, a restating of NADA
priorities emphasizing the unreasonableness of certain manufacturer-imposed
facility mandates, and the increasing
unfairness created by incentive programs
that subvert the Robinson-Patman Act, a
federal act that prohibits manufacturers
from pricing vehicles differently among
dealers but which arguably is happening
vis-à-vis ever increasing manufacturer
incentive programs.
As a member-driven association,
NHADA will continue to encourage
input from all of our member constituencies. You keep us informed of the issues
most in need of our attention, and we
focused. These resources have strengthened our effectiveness and helped to
ensure our members’ voices are heard
loud and clear.
Our success and that of our industry
is vital to the prosperity of our members
and the economic prospects for New
Hampshire, and most especially the families
of the 14,000 workers we employ. Our
responsibilities as small business owners — providing quality, well paying jobs,
excellent customer service, and political
and community engagement — is what
makes NH and the fabric of the communities in this state so strong and so great. I
am proud to represent and serve you and
I look forward to working with my fellow
board of directors and officers to continue
to promote what we do.
We want to be your
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page 11
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
0RWRUF\FOH,QVSHFWLRQ7HFKQLFLDQ&HUWLÀFDWLRQ2IIHUHGLQ&RQFRUG
Space is Limited!
NHADA, in partnership with the New
Hampshire State Police Troop G and Eileen
Sleeper of Heritage Harley-Davidson
and the NHADA Secretary, is pleased to
announce that on Monday, September 17,
from 9 a.m. - 1 p.m., we will host an “all-inRQHµLQVSHFWLRQFHUWLÀFDWLRQIRUPRWRUF\FOH
technicians.
The event is intended for experienced
technicians who plan to receive their motorcycle inspection license. It will be held at
Heritage Harley-Davidson, 142 Manchester
Street, Concord, NH (see the website at
www.heritageh-d.com/).
Interested technicians must pre-register
B
ronze a s s o c i a t i o n
partner
JPMorgan
Chase Bank
Photo by Dan Bennett
Special thanks to Eileen Sleeper of Heritage Harley-Davidson for hosting the September certification
class. The picture above was taken during a day-long training session for NH Department of Safety staff
on motorcycle laws at Heritage H-D as well. Thanks Eileen, Service Manager Kevin Snow, and all the
Heritage staff!
with Dan Bennett, vice president government relations at NHADA. Please contact
Dan via email at dbennett@nhada.com to
register or with any questions.
Elections – continued from page 1
Indirect lending
and commercial banking
solutions
For more information, please contact:
Chase Dealer Commercial Services
Brian Berard – Relationship Manager
Phone: 978-805-1055
page 12
Another important item in the election
section is our Legislative Scorecard. The
scorecard looks at the past two legislative
sessions and identifies six priority bills
that NHADA supported or opposed. It
identifies how your Senator and House
Representatives voted on issues of importance and major impact to NHADA
member businesses. Representatives and
Senators in the legislative scorecard are
listed alphabetically, and there will be a
“Who’s My Legislator” link to help you
determine your representative if you are
unsure at present.
NHADA urges you to be as informed
as possible for the upcoming elections;
these candidates have such a direct impact
on our industry here in NH.
These two election services from
NHADA will help to educate you as you
head into the polls and choose whom
to support. We believe that your local
representatives should do exactly that;
represent your local issues and businesses.
NHADA has long believed “we support
those who support us.”
We hope these two new legislative
services are of great importance and
value to you and that you take advantage of them.
If you have questions on the candidate
questionnaire and legislative scorecard
projects, please contact Dan Bennett,
vice president for government relations,
by email at dbennett@nhada.com or call
Dan at 800-852-3372.
September 2012
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
Transparency Should Not Be a Dirty Word
Jim Radogna, Dealer Compliance Consultants
S
hortly after I began writing this post,
an article popped up on my Google
Alerts about another dealer group, accused
of deceptive marketing by their state attorney general’s office, having to pony up a
six-figure settlement.
But this post is about “transparency.”
It’s about the big picture. It’s about opening your mind and stopping to think about
the absurdity of old school tactics. Not
from a legal or ethical mindset, but from
a common-sense business perspective.
I realize that “transparency” is the
latest, and perhaps most over-used, buzzword in the car business. But please bear
with me for a few moments while I pose a
few questions. Hopefully, it will stimulate
some “outside the box” thinking.
First, what is the upside of hiding
page 14
information from your customers?
Sure, you have to do whatever it takes to
stay ahead of the competition. Sure, that’s
what the legendary automotive sales trainers
taught us. Sure, the chances of getting into
a legal bind are pretty slim. Sure, everybody
else is doing it. Sure, if you give customers
too much information they’ll just use it to
shop you. Sure, there are ways to “manage”
your online reputation, even if you have
some unhappy customers. I get all that.
But is the “anything it takes to make a
deal” mentality really a sensible way to do
business in today’s world? Do you really
think this will lead to customer satisfaction and retention?
Just think about it.
I realize that you may feel that this post
is just more nonsense from an ex-car-guyturned-consultant who doesn’t get it — and
you may be right. Only time, and customer
sentiment, will tell. But you may still want
to ask yourself just how long are customers
going to put up with business as usual?
Consumers have access to much more
information, and choices, than they ever
did. You can hate the internet and all its
information. You can hate the idea of
“transparency.” You can hate all the regulations that dealers have to contend with.
You can hate the consumer advocates. You
can hate the media and all of its anti-dealer
sensationalism. But guess what? None of
it is going away. The “But We’ve Always
Done It This Way” mentality just doesn’t
hold water anymore.
Reprinted by Permission.
Jim Radogna is president of Dealer Compliance Consultants. Reach him at jradogna@
automotivedealersnetwork.com.
September 2012
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
<RXU:LVK,V2XU&RPPDQG
Jean Conlon, NHAEF Programs Administrator
L
ast spring the New Hampshire Automotive Education
Foundation (NHAEF) Board of Directors sent an education
and training needs survey to NHADA members. This fall, we
will fulfill the needs indicated by that survey.
Not surprisingly, compliance was at the top of the list of requests for education. Close behind were service advisor training and employment law. Other topics of interest were NH
title regulations, service management, hazardous materials
certification, intermediate and advanced accounting, Internet
Scholarships – continued from page 1
well-trained professionals, stronger
partnerships would be forged between
NH’s motor vehicle retail, manufacturing,
and educational institutions. The scholarships are intended to attract the best
students to careers in the motor vehicle
trades. Members also value the education
and social media, customer service, and parts training.
We are working to meet all those needs! The list of seminars
will be provided in an upcoming Dateline: NH. Also, watch for
updates in your weekly NHAEF email, sent every Wednesday to
members and managers; it lists all seminars, webinars, and other
education-related information. If you are not on this list but would
like to be, please contact Lisa Lavoie at llavoie@nhada.com.
Visit members.nhada.com to register. If you have any questions,
please contact me at 800-852-3372 or jconlon@nhada.com.
received by students attending NH’s community colleges — where they receive
a well-rounded education and typically
graduate with associate’s degree.
NH students looking to further their
education in automotive technology,
collision repair, and mobile equipment
technology at one of the state’s com-
munity colleges, are encouraged to
DSSO\IRUÀQDQFLDODLGWKURXJK1+$()DW
www.nhada.com/Scholarships. Students
in these programs can also “earn while
they learn,” through an internship set
up between their respective technical
school and a local automotive-related
business, thus creating obvious economic
advantages for all concerned.
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September 2012
page 15
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
LOSS PREVENTION
Grinder Safety –
More Than Just Spinning Wheels
Brian Duplessis, Loss Prevention Coordinator
A
ir grinders are useful and often a
necessary tool for automotive technicians, yet they also pose an inherent risk
to the operator, especially if the machines
are used and maintained improperly.
Pneumatic grinders spin abrasive,
reinforced grinding wheels at extremely
high RPMs. If there is any defect in the
wheel, or if the grinder is used improperly,
there is a potential for the grinding wheel
to explode sending jagged pieces of the
broken wheel flying through the air at
extremely high speeds. If one of these
pieces hits the operator or a bystander,
there is a potential for serious injury or
even death.
There are several ways to minimize risk
while using these pieces of equipment.
For Grinding Wheels:
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used is rated at or over the RPMs your
air grinder produces. For example,
using a grinding wheel rated for
12,000 RPMs on an air grinder rated
for 23,000 can overstress the wheel
causing it to break apart. Do not use
the wheel if you’re unsure of the rating.
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replace it with a new one.
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on the material you’re grinding, this
will ensure that the wheel expands
gradually instead of rapidly. Rapidly
heating up the wheel could cause the
wheel to expand too quickly and break
apart.
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periodically. To perform this test, tap
the wheel with a non metallic object
such as a screwdriver handle. If the
wheel produces a metallic sounding
ring when tapped with the screwdriver
handle, the wheel is good. If the wheel
produces a dead and dull sound with
no clear metallic ring, it may have
a small crack in it and should be
replaced.
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disconnect the air grinder from the air
source.
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before using it. If any chips, cracks, or
other defects are noticed replace the
wheel immediately.
BTire Warehouse/Monro Muffler Brake
ronze
association partner
Tires, wheels, auto parts, and accessories
For more information, please contact Bobby Shlosser at 352-4478 or at bobby.shlosser@monro.com.
For Air Grinders:
t"MXBZTFOTVSFUIBUUIFHVBSEJTJOQMBDF
on the air grinder.
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the recommended PSI.
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and never over-tighten the nut.
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flammable or combustible materials to
prevent a spark from igniting them.
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or making unusual sounds stop using
it immediately and inspect the grinder
and the wheel for damage.
t"MXBZT SFDFJWF QSPQFS USBJOJOH PO
correct use of the air grinder.
t"MXBZTLFFQCPUIIBOETPOUIFHSJOEFS
to ensure a firm grip.
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necessary to ensure it does not move
while operating the grinder.
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grinder produces so you can select the
appropriate grinding wheel.
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manufacturer specifications to keep it
in proper working conditions.
SA
S
AV
A
VE THE
VE
TH
HE
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ATE
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AT
SAVE
DATE
September 2012
18 NH Title Regulations
NH DMV, Title Division
26 Advertising Regulations
Greg Holmes, Esq., Holmes Law Office;
David Rienzo, Esq., AG’s office
October 2012
17 Preventing Fraud at Your Company
Ernest Tyler, Tyler, Simms & St. Sauveur,
CPAs
23 Hazardous Materials Compliance
Certification, Chip Brackett
24 Uniform Financial Statements
Kevin Carnes, O’Connor & Drew, P.C.
See the 2012-2013 seminar schedule in your
NHAEF weekly email and at www.nhada.com.
page 16
September 2012
Dateline: NH
Date
September 2012
a publication of the New Hampshire Automobile Dealers Association
page 17
Dateline: NH
Date
NADA NEWS
a publication of the New Hampshire Automobile Dealers Association
New NADA President Expected By End of Year
NADA Retains Search Firm To
Identify Candidates for President
NADA has formed a search committee
to identify candidates for NADA’s next
president. Former NADA Chairman John
McEleney will lead the search committee.
Additionally, NADA has hired a search
firm to assist with the process. The move
follows the July resignation of Phil Brady
who accepted an executive position with
Phillips 66. NADA is expected to announce
its next president by the end of the year.
The search committee includes NADA’s
current Chairman Bill Underriner; Vice
Chairman David Westcott; past chairmen and current NADA board members
Stephen Wade, Ed Tonkin, and Annette
Sykora; other board members Don
Chalmers and Forrest McConnell; Kyle
Treadway, past chairman of the American
Truck Dealers; and Loy Todd, chairman
of the Automotive Trade Association
Executives. The NADA executive committee named NADA’s chief operating
officer and chief financial officer, Joe
Cowden, as interim president.
NADA Convention Registration
Now Open with ‘Early Bird’ Special
Online registration and housing for the
B
ronze
NADA Convention and Expo is now
open. NADA members (dealers and
managers) who register by Sept. 14 will
receive a $100 discount off the onsite
registration rate. The 96th annual NADA
convention will be held in Orlando,
FL, at the Orange County Convention
Center from Feb. 8-11, 2013. The ATD
Convention and Expo will once again
run concurrently with NADA. “With
several conferences scheduled in Orlando
next February, we expect hotel rooms to
sell out fast,” said NADA Convention
Chairman Mark Scarpelli. “Convention
attendees should register early to avoid
missing out on booking the hotel of their
choice.” Keynote speakers include John
Krafcik, president and CEO of Hyundai
Motor America; inspirational speaker
Mark Kelly, former NASA astronaut and
space shuttle commander of Endeavour’s
final mission; NADA Chairman Bill
Underriner; and incoming NADA
Chairman David Westcott. Visit http://
bit.ly/Ov7zZz for the full story.
House Appropriations Subcommittee
Preserves Service Advisors Overtime
Exemption
A House appropriations subcommittee
association partner
Willis of Northern
New England, Inc.
voted July 18 to reinforce that service
advisors, the frontline employee-salespersons in the service department, remain
exempt from overtime pay requirements.
In 2011, the Department of Labor (DOL)
attempted to reverse its own 1978 opinion
and roll back the longstanding exemption. DOL is currently prevented from
enforcing any change due to an identical
restriction in the department’s current
funding law. “House appropriators clearly
recognize that it is counterproductive to
alter existing overtime requirements for
service advisors and then expect dealers to
create more employment opportunities,”
said NADA Chairman Bill Underriner.
“Reversing years of existing practice could
NADA – continued on page 20
CAT
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ATCH TH
THE
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EXPER
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||| At this, your Automotive
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Commercial insurance and bonding
For quotes or questions, please call Colleen Rioux, CPIW,
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convention
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page 18
www.nadaconventionandexpo.org
September 2012
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Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
NADA – continued from page 18
force dealers to make potentially costly
compensation and staffing changes.” Visit
http://bit.ly/Ov84mr for the full story.
Congressional Bill to Repeal
‘Obsolete’ Government Mandate
On Dealerships Passes House
The House of Representatives on July 23
passed legislation (unanimous voice vote)
repealing a federal mandate that requires
dealers to provide car buyers with a booklet comparing vehicle insurance repair
costs upon request. The bill eliminates
a potential $1,000 fine, which dealers
currently face for not providing copies to
their customers. “The federal government
has spent more than $1 million over the
years to distribute largely irrelevant insur-
Bronze
ance information,” said Bill Underriner,
NADA chairman. “We’re looking for
other ways to reduce regulatory burdens
on dealers,” Underriner added. Visit
http://bit.ly/Ov8p8t for the full story.
Dealers Urged to Connect with
Congress on Major Tax and Spending
Concerns over August Break
When Congress returns from its annual
summer recess in September, a major
legislative battle over taxes and debt
reduction is likely to extend through a
post-election session. “With Congress at
home, dealers are urged to contact their
Representatives and Senators to warn
them that unless federal action on taxes
and debt reduction is taken there may
be local economic consequences,” said
ATD Chairman Dick Witcher. Prior
to the annual August recess, the House
passed legislation extending the current
individual tax rates through 2013 and
maintaining the estate tax at current
levels ($5 million per spouse exemption
and a 35 percent rate). Visit http://bit.ly/
Ov8toI for the full story.
Toyota’s Jim Lentz to Address NADA/
J.D. Power Western Automotive
Conference in Los Angeles
Jim Lentz, president and chief executive
officer of Toyota Motor Sales, U.S.A.,
Inc., will provide keynote remarks
at the first-ever Western Automotive
Conference in Los Angeles in November.
The half-day conference, presented by
NADA and J.D. Power and Associates,
will be held at the Biltmore Hotel on Nov.
27. Press days at the Los Angeles Auto
association
partner
Sanel Auto
Parts Co.
Serving NHADA members throughout
New Hampshire
For more information, please contact
Bobby Segal at 225-4000.
page 20
September 2012
Dateline: NH
Date
NADA – continued from previous page
Show run Nov. 28-29. The conference
begins with a luncheon and remarks by
Lentz, who will provide his perspective on
the U.S. auto industry and how changing
consumer behavior will impact the types
of vehicles produced and sold. He will
also discuss how emerging technologies
will influence vehicle design. Highlights
of the conference, hosted by the Los
Angeles Auto Show in association with
the Greater Los Angeles New Car Dealers
Association, include a cross-section of
speakers and panel discussions that will
include manufacturers, dealers and suppliers, as well as media, advertising, and
marketing. Early-bird registration, which
includes discounted rates, ends Oct. 26.
Visit http://bit.ly/Ov8KYM to register.
Navistar’s Troy Clarke to Provide
Industry Keynote Address at
2013 ATD Convention
Troy A. Clarke, president of truck and
engine operations for Navistar, Inc., will
provide keynote remarks at the 2013
ATD Convention and Expo in Orlando,
FL, next February. The full lineup of
keynote speakers for the 50th annual
ATD convention, which will be held Feb.
8-11 at the Orange County Convention
Center, includes Clarke; Bob Costello,
a publication of the New Hampshire Automobile Dealers Association
chief economist and vice president of
the American Trucking Associations;
Dennis Snow, a former Walt Disney
World consultant, who now trains executives how to improve customer service,
develop employees, and establish leadership goals; and ATD Chairman Richard
Witcher. The ATD convention will once
again run concurrently with the NADA
Convention and Expo in Orlando. Visit
http://bit.ly/Ov8KYM for the full story.
NADA: Incentives and Declining
Used-Car Prices to Boost Auto Sales
New-vehicle incentives and rebates as
well as declining prices on used vehicles
are a couple of factors pointing to steady
auto sales as the summer months come to
a close. “The end of summer is typically
a good time of the year to shop for new
and used vehicles,” said Jonathan Banks,
senior analyst with the NADA Used
Car Guide. “Dealers and manufacturers
are offering incentives and rebates to
sell remaining inventory at dealerships
and to make room for new model year
vehicles arriving this fall,” Banks added.
For consumers shopping in the usedvehicle market, average prices for used
cars and light trucks up to five-years-old
experienced the greatest monthly decline
this year, dropping 3.8 percent in August,
says the NADA Used Car Guide. Visit
http://bit.ly/Ov9dKI for the full story.
Tennessee Auto Dealer Establishes
Family Legacy of Giving
Ted Russell leads by example when it
comes to supporting his community
and giving to others. Since 2007, Russell
has named seven Ambassadors of the
National Automobile Dealers Charitable
Foundation. They include his wife,
Drama, their five grandchildren, Joshua,
Andrew, Ashley, Phillip, and Katherine,
and one for himself. Russell, a new-car
dealer in Knoxville, TN, wants his grandchildren to get in the giving spirit, develop
an attitude of giving to others, and make
a decision on a worthwhile cause where to
NADA – continued on page 22
Bronze
association
partner
Mike’s
Equipment
Repair
Specializing in automotive
lifts & garage equipment repair
Mike Macenas
For more information, please contact Mike
Macenas at 582-6628 or at
mike@mikesequipmentrepairnh.com.
September 2012
page 21
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
NADA – continued from page 21
contribute the money. For more information or to become an Ambassador, contact
the NADA Foundation at 703-821-7102
or foundation@nada.org. Visit http://bit.
ly/Ov9r4p for the full story.
Academy Graduates, 20 Group
Members Recognized in Automotive
News’ Inaugural 40 Under 40 List
Seventeen out of 40 “high-achieving
auto dealership owners and managers”
recognized by Automotive News in its first
40 Under 40 list are NADA University
Academy graduates and/or 20 Group
members. “Regardless of formal education and experiences, lifelong learning is
key to achieving success at the dealership,”
said Marilynn Youngs, senior director of
NADA University. “It’s not surprising
that nearly half of the 40 Under 40 list
attended NADA Academy. And many
of those continue their career development through NADA 20 Groups.” Visit
http://bit.ly/Ov9DAD for the NADA
story. Visit http://bit.ly/Ov9JZ3 for the
Automotive News article.
Dealership Workforce Study
To Provide Individualized Data
Participants in NADA’s Dealership
Workforce Study (DWS) will be able
2012 Unemployment Rates
by Area
to compare their own dealership with
aggregated data from other dealerships,
both regionally and nationally. The individualized DWS Basic Report will allow
dealers to make competitive compensation and benefits decisions and enhance
recruitment efforts. Participants will also
receive the DWS Industry Report, which
contains an overall analysis of the study
results. Both documents will be released
within the dealership’s NADA University
account at www.nadauniversity.com.
The documents will be located within
Resource Toolbox under a new tab,
NADA Dealership Workforce Study, and
will be accessible only to user accounts
authorized to receive dealer access. NADA
University will work with participating
dealerships to ensure access is authorized,
and will provide advance notification
when the report is available. Participating
dealerships will have the opportunity to
purchase the Enhanced Report, which
will provide even more comparative data
for a nominal fee. Dealerships that did
not participate may purchase the DWS
Industry Report. For more information,
contact NADA University customer
service at 800-557-6232.
NADA University’s ‘Webinar
Wednesdays’ Schedule for August
Upcoming “Webinar Wednesdays”
include both MarketINSIGHT and
Learning Hub webinars. The informational
MarketINSIGHT mini-webinars are free
and may be viewed live or on-demand in
NADA U’s Resource Toolbox. Learning
Hub instructional webinars are available
for purchase ($199 for members) in the
NADA U Store — they are included in
the NADAvt subscription — and may be
viewed live or on-demand for two years. All
legal and regulatory webinars are free for
NADA and ATD members. In addition,
members may include their contracted
6DIHW\2%',,,QVSHFWLRQV6WDWLVWLFV
Safety
Inspection
Results
Jul’12
% of Total
YTD ’12
% of Total
Total *
126,042
100.00%
868,664
100.00%
Passed
99,834
79.20%
682,936
78.60%
Corrected
14,601
11.60%
104,159
12.00%
Rejected
7,226
5.70%
49,545
5.70%
Untested
4,381
3.50%
32,024
3.70%
2%',,,QVSHFWLRQ
Results
(1996 and newer)
Apr May
Jun
United States
7.7%
7.9%
8.4%
New England
6.6%
6.7%
7.0%
Connecticut
7.5%
8.0%
8.4%
Total
108,029
100.00%
754,670
100.00%
Maine
7.4%
7.5%
7.2%
Passed
93,461
86.50%
650,054
86.10%
Massachusetts
5.9%
5.8%
6.3%
Rejected
9,846
9.10%
72,234
9.60%
New Hampshire
4.7%
4.9%
5.4%
Rhode Island
11.1%
10.4%
10.3%
Untested
4,722
4.40%
32,382
4.30%
Vermont
5.0%
4.4%
5.1%
* Total numbers include OBD II Inspections
Statistics provided by Gordon-Darby
page 22
September 2012
Dateline: NH
Date
a publication of the New Hampshire Automobile Dealers Association
NADA – continued from previous page
professionals as users within their NADA
University accounts — thus enabling
these professionals to view these member
resources to better serve their dealer clients.
Week-Long Parts Seminar
To be held in October
Coming this fall, the Advanced Parts
Management Seminar will be held at
NADA’s McLean, VA, headquarters
from Oct. 15 to 19. NADA Academy
instructor Chris Bavis will help attendees
transform their parts department from
the “black hole mystery” to improving
profitability. Each main topic on the
following agenda encompasses a host of
detailed subtopics, such as perfecting the
mix, profit centering, know the customer
needs, personnel techniques, deep dive
into the DMS, case study, and SWOT
analysis and best practices. To register,
contact NADA University customer service at 800-557-6232 or log into NADA
University and go to the NADA U Store.
in any individual class week. Call
800-557-6232 for more information. Visit
www.NADAuniversity.com/academy to
download the schedule and applications.
All-Star or Rising Star, NADA U
Wants Your Story!
Did a webinar or workshop, Driven
guide or online course help improve
Reserve Your Seats in Academy 2012
business operations? We want to you to
Here’s the schedule for upcoming classes: tell your 60-Second Success Story. NADA
t%FBMFS $BOEJEBUF "DBEFNZ %$"
University is looking for YouTube-quality
Sept. 10 and Oct. 22; and
videos with real-life examples. Go to
t(FOFSBM %FBMFSTIJQ .BOBHFNFOU www.NADAUAllStars.com to learn
Academy (GDM): Sept. 17 and “how-to” and see examples from manOct. 8.
agers, dealers and staff. You can be an
Department managers may enroll All-Star too!
15% Savings On These Items All Of October 2012
Keep your demos and service customer’s vehicles pristine.
Floor Mats
Parts Bags
(NH-126-2)
(NH-112-W)
Steering Wheel Covers
Seat Covers
(NH-107-W)
(NH-100-W)
YYYPJCFCEQOUVQTGŐ
Title Statistics Report Ending July 31, 2012
New Hampshire Department of Safety, Division of Motor Vehicles
Jul ’12
Jul’11
’12 YTD
’11 YTD
Titles Issued for New and Demo Vehicles:
8,868
8,723
63,218
62,734
Titles Issued for Used Vehicles:
17,440
21,510
126,652
139,041
TOTAL TITLES ISSUED:
26,308
30,233
189,870
201,775
Titles Issued with a Lien:
11,948
11,452
84,452
84,980
Titles Issued with no Lien:
14,360
18,781
105,418
116,795
Salvage Titles Issued:
697
749
6,218
6,806
Salvage Tags Issued:
168
232
1,387
1,598
Titles Issued for Heavy Trucks More than 15 Years Old:
Titles Issued for Heavy Trucks 15 Years Old or Less:
29
34
236
256
101
125
860
932
Titles Issued for Trailers:
936
1,114
5,571
5,905
1,793
1,995
10,623
11,315
76
84
375
408
Titles Issued for Motorcycles:
Titles Issued for Motor Homes:
September 2012
page 23
2012 NHADA Association Partners
(as of August 23, 2012)
DIAMOND
Comcast Business Class/Comcast Spotlight
PLATINUM
F & I Resources
NHAD Services, Inc. - Insurance
NHAD Services, Inc. - Products Division
Bank of America Merrill Lynch
Gordon-Darby NHOST Services, Inc.
Albin, Randall & Bennett
American Fidelity Assurance Company
Anthem Blue Cross and Blue Shield
in New Hampshire
AutoTrader.com
Cars.com
Devine Millimet
Enterprise Rent-A-Car
NHADA Workers’ Compensation Trust
WBIN-TV
WMUR-TV/WMUR.com New Hampshire
GOLD
SILVER
BRONZE
Admirals Bank
Aftermarket Specialists
American Financial & Automotive Services, Inc.
Amy Martineau – Motorists Commercial Mutual
Auto Auction of New England
Auto Use
Bedford Strategies and Solutions
Bellwether Community Credit Union
BG Products/Warehouse Distributors of New England
Clean Harbors Environmental Services
cm&b
CompPartners (BOAC, MVOH, SOAC, St. Joseph’s B & H)
Cook, Little, Rosenblatt & Manson, p.l.l.c.
CUDL Vero
Curran EasyCare Inc.
DealerTrack Inc.
EnergyNorth Propane
Fairpoint Communications
G&K Services
GeoInsight, Inc.
Global Payments
G W Marketing Services
Holmes Law Offices PLLC
Huntington Auto Finance
Jewett Automotive Design & Construction
New Hampshire Union Leader
O’Connor & Drew, P.C.
Integrated Building Energy Associates
Bruss Construction Inc.
Northeast Delta Dental
Southern Auto Auction
St. Mary’s Bank
Wells Fargo Dealer Services
Windward Petroleum/ExxonMobil
JM&A Group
JPMorgan Chase Bank
Lift Works Corp. / Sullivan Tire Inc.®
Lynnway Auto Auction
Macdonald Page & Co LLC
Manheim New England
Mike’s Equipment Repair
Morgan Stanley Smith Barney
Nancy Phillips Associates, Inc.
Protective
Rath, Young and Pignatelli, P.C.
Resources Management Group
Sanel Auto Parts Co.
ScanPoint
Seacoast Media Group
STAPLES® Advantage
Strategic Benefits Advisors, Inc.
TD Auto Finance
Tire Warehouse/Monro Muffler Brake
TR2 Corp/LSI Industries
Tri State Fire Protection
Trivantus, Inc.
Tyler, Simms & St. Sauveur, CPAs, P.C.
Willis of Northern New England, Inc.
Zurich Direct Underwriters
To become a 2012 NHADA Partner, please call Jean Conlon at 800-852-3372.