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Time Warner Cable
OEM Representation Program
• Why does Time Warner Cable need a program to represent the company to
Offices of Emergency Management?
– Cooperation and Access during crisis events
• Providing TWC information to recovery efforts
• Gathering information from other critical infrastructure groups
– Build relationships with public sector through exercises and meetings
(pre-crisis preparedness)
• What is the Program TWC is Implementing and What is Your Role?
– TWC POCs (you) have been named by Security Directors in your area to act as
representatives in this program with the oversight and guidance of the Business
Continuity Management Team.
• Building relationships through visits and exercise participation.
• Tracking relationships and contacts for the overall BCM program.
• During crisis staffing of the EOC – Liaison to Time Warner Cable.
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Public Sector & Industry Relationship Tracker
• Post-Visit to the OEM / EOC – TWC POC contacts BCM Manager via email to
report date of visit and any updated contact information.
OEM Name
Area
Website
Address / City / State / Zip
OEM Priority
Contact Type
Last Contact
Next Contact
Texas State OEM State
COUNTY OEMS
Dallas County
OEM
Primary
Second
Third
Primary
TX
Contact Name
509 Main Street, Records Bldg, Suite
305, Dalls TX 75202
Title
Steven H Gladstone
(San Antonio)
Jack Doebbler
(Austin)
Doug Bass
Phone#
210-531-4310
Dept. Dir, Chief of EM
214-653-6952
Cell#
Home
Email
210-559-3496
stephen.gladstone@dps.texas.gov
512-848-1080
Jack.Doebbler@dps.texas.gov
Last Contact
doug.bass@dallascounty.org
Second
Third
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TWC Background for OEMs / EOCs
• Operate in 28 States
– Clusters in:
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Southern California
Texas
Carolinas
Ohio
NY
• Nearly 15 Million Customers
• Products - Residential and Commercial
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Video
Telephony
High Speed Data (HSD)
Wireless
• 50k Employees
• 2k Facilities
• 30k Vehicle Fleet
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FEMA Curriculum Required for Emergency
Operation Center Personnel
• http://training.fema.gov/EMI/
• IS-100.B: Introduction to Incident Command System, ICS-100 | FEMA ...
• IS-200.B: ICS for Single Resources and Initial Action Incidents ...
• IS-700.A: National Incident Management System (NIMS) An ...
• IS-775: EOC Management and Operations | FEMA - Emergency ...
• IS-800.B: National Response Framework, An Introduction | FEMA ...
Course Length
• IS – 100.B = 3 hours
• IS – -800.B = 3hours
• IS-700.A = 3 hours
• IS – 200.B = 3 hours
• IS -775 = 4 hours
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Tips From Your BC Management Team
• While In the EOC During a Crisis Event
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Shifts are Typically 12 hours on / 12 hours off
• You may sometimes have to stay longer if no trained relief is available or conditions are unsafe to send
relief.
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You are TWC’s representative to the EOC. Dress / Speak / Act professionally at all times.
Upon arrival at the EOC, report in to your Emergency Support Function (ESF) leader.
Watch, listen, and learn the Incident Commander’s style to ensure smooth communication.
Pay close attention to Information Officer to gather background information.
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If needed, ask questions for clarity and to ensure full understanding of information flowing through you.
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Look at big picture of the crisis from a TWC point of view.
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Maintain open communications with the BC Manager, Security Director, VP, Security Operations, and
Director, EBCCM.
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Report General information of incident.
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Determine Power company representatives / Report information on where power is out and the area
recovery priority / order.
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Ask for direction before offering TWC services in any capacity.
• After Completing EOC Shift
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Keep copies of communications and situation reports (SitReps) from your shift.
Roll up a report to the BCM team of all issues we are involved in during the shift and the result of our
actions.
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TWC Intranet - Personal Preparedness
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