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Gray Matter: Thinking on your feet when solutions
are not simply black or white
Course Overview:
This is a dynamic skill-building workshop that provides essential knowledge for medical interpreters. This
training also provides an opportunity to work with and learn from colleagues through group analysis and
discussion of challenging case studies. These case studies of deceptively difficult encounters will be presented
for group discussion, debate and practice. All cases have been created from the experience of working
medical interpreters. Participants will learn to use their professional code of ethics to guide them in their
decision-making. Participants will also gain skills needed to ‘think on their feet’ in coming to ethically
informed solutions to potentially troubling challenges.
Date:
Saturday, May 2, 2015
Time:
8:45 am – 12:30 pm
Location:
Baystate Conference Center, 361 Whitney Ave , Holyoke MA
Glass Room
Presenter:
Jessica Goldhirsch, MPH is a freelance trainer with over twenty-five years of experience.
She is also working to professionalize medical interpreter training. Ms. Goldhirsch has been
supervising, mentoring, training and learning from medical interpreters since 1997 when she
created an interpreter services department, as the patient advocate at a community hospital.
She then joined the management team of a large urban interpreter services department at an
academic medical center where she coordinated continuing education for the interpreting staff
and designed and delivered training for providers in cultural and linguistic access to care.
Ms.Goldhirsch has a bachelor’s degree in psychology and a master’s degree in public health.
Fee(s):
$30.00 –
Fee includes coffee and pastries, course material and certificate of completion.
This course has been approved to provide 0.35 IMIA CEUs® and 3 CCHI credits
CEU Additional fee: $20.00
Pre-Registration is required, please register by using one of the following methods:
Online: www.berkshireahec.org
Calling Berkshire AHEC at 413-447-2417
Registration: Berkshire AHEC provides on-line registration for its continuing education programs. Please
visit www.berkshireahec.org to register for this and all upcoming programs. Payment can be made with
all major credit cards or electronic check. If you are unable to register electronically, Berkshire AHEC staff
would be pleased to register you by phone. Please call us toll free at (866) 976-2432 between 8 a.m. and 5
p.m., Monday through Friday.
Certificates & Completion Requirements: Participants are expected to sign-in and out, attend the entire
program, and complete an evaluation. Certificates will be distributed to participants at the end of the
program. Participants will not receive a certificate of completion until payment has been received and if
the certificate cannot be presented at the event, the participant will be expected to pick up their
certificate from Berkshire AHEC.
Refunds:
Berkshire AHEC does not provide refunds after 10 full calendar days prior to the date of the program. If an
individual requests a refund after that due to illness a partial credit towards a conference occurring in the
same fiscal year may be issued if Berkshire AHEC is notified before the close of business the day prior to
the conference. Credits for cancellation due to illness will only be issued once per fiscal year per learner.
Special Requests: If you are hearing impaired, or are a person who is differently abled who requires
accommodations, please contact Berkshire AHEC 15 days prior to the training.
Information: Berkshire AHEC: (413) 447-2417 / (866) 976-AHEC 2432)
Fax: (413) 499-0370 Email: info@berkshireahec.org
Supported by Mass Health and the MassAHEC Network,
a division of Commonwealth Medicine,
University of Massachusetts Medical School