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MECH896 2015 Lecture 7: Quality and HR (rev2)
MECH 896 – Professional Development for MEng Students
Mohamed Hefny and Brian Surgenor
(hefny@cs.queensu.ca and surgenor@me.queensu.ca) Homework Discussion
Winter 2015: Lecture #7
Project Quality and Human Resources
Management
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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Assignment #7: Questions
Submit written answers to following questions and be ready to discuss them in class.
1) Define three‐point estimating and its elements.
2) State the usage of reserve analysis.
3) List the key variables in EVM.
Project Quality Management
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
Quality
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Quality Assurance and Control Quality
• “[Quality] is the degree to which a set of inherent characteristics fulfill requirements.” (ISO 9000)
• “Grade is a category assigned to deliverables having the same functional use but different technical characteristics.” (PMBOK)
• Precision: a measure of exactness.
• Accuracy: assessment of correctness.
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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PMBOK 2013
PMBOK is a trademark for PMI
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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PMBOK 2013
PMBOK is a trademark for PMI
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MECH896 2015 Lecture 7: Quality and HR (rev2)
International Organization of Standardization (ISO)
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ISO 9000 family of standards
Customer satisfaction
Prevention over inspection
Continuous improvement
Management responsibility
Cost of quality (COQ)
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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PMBOK 2013
PMBOK is a trademark for PMI
Plan Quality Management
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.iso.org
Cost of Quality
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PMBOK 2013
PMBOK is a trademark for PMI
Basic Quality Tools
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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PMBOK 2013
PMBOK is a trademark for PMI
Cause & Effect Diagram
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PMBOK 2013
PMBOK is a trademark for PMI
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.wikipedia.org
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MECH896 2015 Lecture 7: Quality and HR (rev2)
Check Sheet
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
Control Chart
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.wikipedia.org
Histogram
www.wikipedia.org
Pareto Chart
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.wikipedia.org
Scatter Diagram
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.wikipedia.org
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.wikipedia.org
Flow Chart
www.wikipedia.org
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MECH896 2015 Lecture 7: Quality and HR (rev2)
Run Chart
Exercise
• Draw cause‐and‐effect chart for the effect of your computer not working.
• Draw flowchart for the troubleshooting procedure you will take. MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.wikipedia.org
Perform Quality Assurance
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
Control Quality
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PMBOK 2013
PMBOK is a trademark for PMI
Quality Control Tools
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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PMBOK 2013
PMBOK is a trademark for PMI
Affinity Diagram
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PMBOK 2013
PMBOK is a trademark for PMI
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.wikipedia.org
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MECH896 2015 Lecture 7: Quality and HR (rev2)
Interrelationship diagram
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
Tree Diagram
www.wikipedia.org
Matrix Diagram & Priority Matrix
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.wikipedia.org
Process Decision Program Chart
www.wikipedia.org
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.wikipedia.org
Activity Network
Project Human Resource Management
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
www.wikipedia.org
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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MECH896 2015 Lecture 7: Quality and HR (rev2)
Plan Human Resource Management
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
Roles and Responsibility Definition Formats
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PMBOK 2013
PMBOK is a trademark for PMI
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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PMBOK 2013
PMBOK is a trademark for PMI
Resource Histogram
RACI Matrix
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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PMBOK 2013
PMBOK is a trademark for PMI
Acquire Project Team
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
Team selection criteria
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MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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PMBOK 2013
PMBOK is a trademark for PMI
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PMBOK 2013
PMBOK is a trademark for PMI
Availability
Cost
Experience
Ability
Knowledge
Skills
Attitude
International factors
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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MECH896 2015 Lecture 7: Quality and HR (rev2)
Personality Types
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Exercise: Personality Types
Extraverted (E) vs. Introverted (I),
Sensing (S) vs. Intuition (N),
Thinking (T) vs. Feeling (F)
Judging (J) vs. Perceiving (P)
• Go to the following link:
– http://www.humanmetrics.com/cgi‐
win/jtypes2.asp
– Answer the 72 questions and obtain your personality type.
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
Develop Project Team
Project team development
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MECH‐896 Professional Development for MEng Students ‐ Winter 2015
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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PMBOK 2013
PMBOK is a trademark for PMI
Manage Project Team
Conflict Management
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MECH‐896 Professional Development for MEng Students ‐ Winter 2015
Forming
Storming
Norming
Performing
Adjouring
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PMBOK 2013
PMBOK is a trademark for PMI
Withdraw/Avoid
Smooth/Accommodate
Compromise/Reconcile
Force/Direct
Collaborate/Problem solve
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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MECH896 2015 Lecture 7: Quality and HR (rev2)
Assignment #8 (for class Mar 10)
• Read the PMBOK Chapters 8 and 9.
• Within one page answer the following questions and submit your answers as “FirstName_A8.pdf”
Homework
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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MECH‐896 Professional Development for MEng Students ‐ Winter 2015
Assignment #8: Questions
Reference
Submit written answers to following questions and be ready to discuss them in class.
1) Compare quality and grade.
2) Briefly describe the use of each of the seven basic quality tools.
3) Define team development stages.
1) A Guide to the Project Management Body of Knowledge (PMBOK®), Project Management Institute, 2013.
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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Deliverables
• Develop a quality management plan and a human resource management plan based on your reading on Quality Management Human Resource Management in the PMBOK.
• The minimum requirements for the quality management plan are using two of the two quality tools, quality management guidelines, quality assurance plan, and quality control plan.
• The minimum requirements for the HR management plan are responsibility definitions, RACI matrix, resource schedule, and strategies for resource acquisition.
• Hand in the Project Quality Plan and Project Human Resources Plan before the lecture class next week, and keep a working copy for your final project.
• Submit your deliverables as TWO files.
Class Project
Multinational Bank Information Technology Infrastructure
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
– A PDF file named as “FIRSTNAME_P04.PDF” as previous components.
– A Microsoft Project File with all Tasks, Scheduling, Resources, etc. Use the same file name for the PDF file (i.e. only file extension is different). 47
MECH‐896 Professional Development for MEng Students ‐ Winter 2015
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