CALLING INSTRUCTIONS TELCEL SIM CARD MEXICO Copyright ©2012 InternationalSIM. All rights reserved. The content of this document may not be copied,replaced,distributed,published,displayed, modified,or transferred in any form or by any means except with the prior permission of InternationalSIM. Copyright infringement is a violation of federal law subject to criminal and civil penalties. InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: info@internationalsim.eu • website: www.internationalsim.eu Introduction Congratulations on your purchase! You made a wise decision that will save you time, money, and energy on your next trip. This instructions contains step-by-step instructions, tips, and money saving tricks. Please review the documentation to get the most out of your SIM Card. Lets get started! Requirements for Service In order to use this SIM you need an unlocked phone. How do you know if you have an unlocked phone? Insert the SIM card into your phone. If your phone indicates a provider (eg Verizon Wireless, T-Mobile) then your phone is unlocked. If your phone displays a different message, your phone is locked. In addition, your phone needs to support the correct frequency in order to call and / or use the internet. Worldwide providers use of several GSM networks (850, 900, 1800 and 1900 MHz). The GSM1800 network is widely used in Europe, the GSM850 network often in South America and Asia and the GSM1900 network especially in North America. To use your GSM anywhere in the world you will need a quad-band phone. For "faster" 3G, Internet Providers use the UMTS network (850/900/1700-AWS 1900/2100 Mhz.) To access a list of all 3G frequencies by country please visit: www.en.wikipedia.org / wiki / List_of_UMTS_networks 4G Internet. 4G stands for 4th generation and is the fourth generation of mobile telecommunications standards. It is the successor to the 3G standard. 4G is still limited globally available. For a list of all frequencies by country please visit: www.worldtimezone.com/4g.html Note: "Unlocked" means that your phone supports SIM cards from provider that are allowed. Often a provider locks a cellular phone Unlocking your Phone Unlocking your phone is an easy process, it simply involves dialing a code on your phone’s keypad. Most mobile phone operators will give you the unlock code and step-by-step instructions right over the phone. Call customer service and inform them you’ll be traveling out of the country and you need the „unlock code“. Apple iPhone users can visit http://www.jailbreakme.com to unlock their devices for FREE. InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: info@internationalsim.eu • website: www.internationalsim.eu Contacting Customer Support Dial *264 and press send. You will be connected with a Telcel representative who will transfer you to someone who speaks English. Getting started: Your SIM Card is already activated by InternationalSIM, just insert it into your phone and dial. Where can I buy top up cards?: There are a three different ways to add airtime: 1. Purchase a Telcel card at a convenience store, pharmacy, etc. These come in various denominations to fit any budget – simply scratch off the back of the card and key the number into your phone. Credit is added instantly and you will receive a SMS confirmation message with your new balance. Sometimes the actual cards are sold out so they will just offer you an electronic recharge instead. 2. Perform an electronic recharge at 7-11, Oxxo, etc. Just give the clerk your phone number and tell them how much you want to add to your account. There will usually be a commission of a couple pesos. Like the prepaid card, credit is added instantly and you will receive a SMS confirmation message with your new balance. 3. On the Internet with your credit card. Telcel has a website that will add credit using your Visa or MasterCard. Accounts from the Americas, Asia, Europe, etc. all work, it is designed to accept international payments. The site is located at: https://www.recarga.telcel.com/TelcelMXExternalWebAnonymous/enter.do You must complete the entire form, so if something doesn’t apply just fill in ,.none“. The site is entirely in Spanish so you will find an English translation below. InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: info@internationalsim.eu • website: www.internationalsim.eu Then a page displaying all your information will appear. You have to confirm it and make sure that you accept the terms. If everything is correct you can click “Comprar” (Buy) otherwise you can go back to make any necessary changes. InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: info@internationalsim.eu • website: www.internationalsim.eu How to Dial International Calls To place an International call you must dial ,,00“ followed by the country code. The format is: 00 + COUNTRY CODE + AREA CODE + NUMBER Rates: Base Rate Level 1 Level 2 Level 3 From $0.00 To $49.99 From $50.00 to $149.99 $3.98 $2.98 $1.98 $0.98 $3.98 $2.98 $1.98 $0.98 $3.98 $2.98 $1.98 $0.98 $17.30 $17.30 $17.30 $17.30 From $150.00 From $200 to $199.99 and beyond Required Airtime Minute to another Telcel Local minute to other numbers International calls to U.S. and Canada International calls to the rest of the world How to Dial International Calls To place a call outside of Italy you must dial ,,00“ followed by the country code. The format is: 00 + COUNTRY CODE + AREA CODE + NUMBER Data Packages: Activate your data package through SMS: send the keyword to 5050 High Usage: Validity: Included MB/GB: Price: Keyword 1 hr. 100 MB $ 12.00 alto1h 1 day 150 MB $ 49.00 alto1 2 days 300 MB $ 79.00 alto2 7 days 1 GB $ 169.00 alto7 15 days 1.5 GB $ 249.00 alto15 30 days 3 GB $ 399.00 alto30 InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: info@internationalsim.eu • website: www.internationalsim.eu Medium Usage: Validity Included MB/GB Price 1 hr. 30 MB $ 1 day 50 MB $ 29.00 medio1 2 days 100 MB $ 59.00 medio2 7 days 400 MB $ 99.00 medio7 15 days 1 GB $ 229.00 medio15 30 days 2 GB $ 339.00 medio30 Validity Included MB/GB Price Keyword 1 hr. 10 MB $ 5.00 bajo1h 1 day 30 MB $ 19.00 bajo1 2 days 50 MB $ 39.00 bajo2 7 days 200 MB $ 59.00 bajo7 15 days 600 MB $ 199.00 bajo15 30 days 1 GB $ 299.00 bajo30 9.00 Keyword medio1h Low Usage: InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: info@internationalsim.eu • website: www.internationalsim.eu Data (APN) Settings: For Internet access you need to adjust the APN settings in your phone. Please check the manual of your device. Naam: Mexico: Telcel: Internet APN: internet.itelcel.com Proxy: <leave empty> Poort: <leave empty> Gebruikersnaam: webgprs wachtwoord: webgprs2003 Server: <leave empty> MMSC: <leave empty> MMS Proxy: <leave empty> MMS Poort: <leave empty> MCC: 334 MNC: 020 Authentication protocol: PAP Type APN: <leave empty> SIM Card Validity The SIM Card is valid as long as you keep adding credit to it. The credit you add is good for 30 natural days. If you don’t use the SIM for 6 months your mobile number will be withdrawn. Coverage: National coverage, but you can go to the following link to check if the city you are traveling to has coverage. http://www.telcel.com/portal/coberturanacional/begin.do?language=es&mid=1524 Roaming You can use your Telcel Mobile prepaid SIM card to make and receive calls from the next countries: Argentinia, Belgium, Brazil, Columbia, Dom. Republik, Equador, Egypt, El Salvador, France, Germany, Guatemala, Honduras, Italy, Nicaraqua, Panama, Peru, Puerto Rico, Spain, South Afrika, Sweden, Switzerland, Uruguay, UK, USA. **Information contained herein is subject to change without notice and is not warrented to be error-free.** InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: info@internationalsim.eu • website: www.internationalsim.eu