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Use your unique CTI PIN# (Customer Telephone Identification PIN) to contact the Amadeus
Philippines Functional Help Desk and Technical Support teams.
To access your information, simply log on to Amadeus e-Support Centre
Open My account tab and select My profile to see your 7-digit CTI Pin #.
How to get in touch with our Functional Helpdesk & Technical Support Team
Stepo1: Dial telephone #:
o LUZON 02 5819930
o VISAYAS 032 4161181 /
234 2564 / 233 4055
o MINDANAO 082 2276998
Stepo2: Enter your CTI PIN # :
o 7-digit pin
Stepo3: Choose from the menu:
o 1 - Functional Helpdesk
o 2 - For Internet and Computer
Related Issues
o 3 - For Amadeus Selling
Platform and Pro-printer
Issues
Functional Helpdesk hours:
Monday to Friday : 0830H – 1830H
Saturday : 0900H – 1300H
Email address : helpdesk@ph.amadeus.com
Sunday & Public Holidays: Closed
Technical Helpdesk hours:
Monday to Friday : 0830H – 1800H
Saturday : 0900H – 1300H
Email address: engineering@ph.amadeus.com
Sunday & Public Holidays: Closed
visit our amadeus e-support center:
E-Support Center