Download Report

How to distribute to Expedia on the Allotz.com system
Expedia is one of several channels that we connect with that has its own connectivity software that they provide us
to connect with them. When a reseller such as Expedia does this instead of using the Allotz connectivity software it
can cause a number of limitations in the level of management Allotz can apply.
In most cases such as this one Allotz cannot update the content of Expedia for you or join Expedia for you, you are
required to complete a number of steps externally to Allotz before Allotz can manage your rate and allocations with
Expedia automatically. Once these steps are completed by you, Allotz will be able to manage rate and allocation as
well as retrieve bookings from Expedia for you.
Please follow the below instructions carefully.
If you are not currently a client of Expedia please go to Step a:
If you already distribute directly through Expedia please start from Step d:
a. If you are not currently a client of Expedia you will need to go through their joining process. To join Expedia
hoteliers who are inquiring about contracting with Expedia or connecting to their extranet please visit
www.expedia.com.
b. To join Expedia hoteliers please visit https://joinexpedia.com/default.asp.
To activate your property in the Expedia system and connect to their Extranet system. This activation or
connection process is out of the control of Allotz.com. Although Expedia do their best to activate properties
via the Expedia system and connect to their Extranet system in a timely fashion, Allotz.com cannot tell you
how long this process will take to complete. It is important that you take an active and proactive role in
ensuring that this process is completed.
c. If your property is accepted by Expedia for distribution through their primary website and associated
websites you will be contacted by Expedia provide you with the access codes to the Expedia Easy Manage
Extranet administration area.
You will then setup your property details and your inventory details in the Expedia Easy Manage Extranet
administration area.
d.
Please ensure your existing property name, property currency, inventory names and maximum guests of
the inventory in the Expedia Easy Manage Extranet administration area are the same as Allotz.com Limited
accommodation provider administration area.
Note: (Please disable 'Base Allotment' setup in the Expedia Easy Manage Extranet administration area.)
In the Allotz.com Limited accommodation provider administration area goes to channel page select channel
Expedia to join.
e. Please contact your Expedia Market Manager by telephone or Email and ask them for your "Hotel Code",
"Room Codes" and "Rate Plan Codes" that Expedia use for your property.
f.
Please provide the following information to Allotz.com. You can do this by emailing the information to
support@allotz.com.
Version 10
1
- "Hotel Code"
- "Room Codes"
- "Rate Plan Codes"
- "Expedia Easy Manage Extranet administration area Username and Password"
These codes can be obtained from the Expedia Market Manager or Extranet. You must indicate which
Allotz.com hotel/room/rateplan codes are to be mapped to the provided codes from Expedia.
Note: (The Expedia Easy Manage Extranet administration area "Username and Password" and
these codes are used to identify your property and room types when we communicate with
Expedia.)
Please complete the Expedia Quick Connect Sign Up Sheet and return it to eqchelp@expedia.com for your
property with Allotz.com.
For more information about what is "Expedia QuickConnect" please visit
www.expediaquickconnect.com/content/eqc-home.
Please complete the Expedia Mapping Sheet and return it to Allotz.com.
g. Once Allotz.com finishes mapping your property with Expedia and Expedia Market Manager switch on
"Expedia Quick Connect" for your property then you can set up Rates and Allocations in the Allotz.com
Limited accommodation provider administration area. This will mirror the data to the Expedia Easy Manage
Extranet administration area.
Please ensure your existing inventory Minimum Night Stay in the Expedia Easy Manage Extranet area is the
same as Allotz.com Limited accommodation provider administration area.
You will then be able to "set and forget" your property inventory in the Expedia distribution channel through
Allotz.com Limited's "Dynamic Time Expiring Asset, Inventory and Revenue Management System".
You will have peace of mind knowing that all day everyday your inventory is being promoted to the right
customers, at the right price at the right time and in the right place.
Other matters you need to know to distribute your inventory efficiently and effectively through Expedia are –
1. All of your property and room information (description, images) are managed directly by you through the
Expedia Easy Manage Extranet administration area. Allotz.com does not update your property or room type
content on your behalf as it does to all its other unrestricted two way direct connected channels.
2. Once your application is successful, for Allotz.com to distribute rates and allocations to Expedia on your
behalf, Allotz.com must obtain the Expedia Easy Manage Extranet "Room Codes" for each of your saleable
room types.
Depending on the Geographical location of your property (i.e. Australian and New Zealand properties)
you may be required to supply each property "Hotel Code", "Room Codes", "Rate Plan Codes" Please
consult with your Expedia Marketing Manager in regards to obtaining the Expedia Easy Manage Extranet
area "Hotel Code", "Room Codes", "Rate Plan Codes" you require for your property.
Once all of the Expedia Easy Manage Extranet "Username and Password", "Hotel Code", "Room Codes",
"Rate Plan Codes" exist in the Allotz.com Limited system and Expedia Market Manager switch on "Expedia
Quick Connect" for your property then your property will be approved in the Allotz.com system and you will
be able to start distributing rates and allocations to Expedia through Expedia Easy Manage Extranet.
3. When you have change of the Expedia Easy Manage Extranet "Username and Password" please provide the
Version 10
2
new details to Allotz.com so we can identify your property when we communicate with Expedia. You can do
this by emailing them to:support@allotz.com.
4.
When you create a new Property, new Room or new Rate Plan in the Allotz.com Limited accommodation
provider administration area or Expedia Easy Manage Extranet administration area, please ensure that both
websites have the same setup of the new Property, new Room or new Rate Plan on them.
You will then need to contact Expedia Market Manager by telephone or Email and ask them for the new
Property "Hotel Code", or the new Room "Room Code", or the new Rate Plan "Rate Plan Code" then please
provide the new Property "Hotel Code", or the new Room "Room Code", or the new Rate Plan "Rate Plan
Code" to Allotz.com so we can identify your new property, new Room or new Rate Plan when we
communicate with Expedia, you can do this by emailing them to:support@allotz.com.
5. Bookings made at your property via Expedia are retrieved from the Expedia Easy Manage Extranet area
interface by the Allotz.com API bridge and recorded against the allocations set for the Expedia channel in
the Allotz.com system. On this basis, it is recommended that you regularly check and compare bookings
and allocations in both administration areas.
On occasions, Expedia closes their Expedia Easy Manage Extranet system for routine maintenance and this
creates a timeframe in which your booking data may have to be retrieved outside the Allotz.com system.
If this downtime occurs it is possible that Allotz.com may be unable to retrieve a booking notification from
Expedia Easy Manage Extranet system in the allowed timeframe. If the allowed timeframe for retrieval
expires due to maintenance downtime, the delivery of the reservation information reverts to delivery by Fax
direct to the property.
In this scenario Allotz.com will not know about the booking and it is imperative that you make sure that you
maintain the correct availability in the Allotz.com system for the room type over the period of time the
guest has booked. Any further modifications or adjustments to bookings originally sent by Fax will also be
sent by Fax. You will need to make sure that these adjustments are reflected in the allocations set in the
Allotz.com system.
6.
When a booking is retrieved from Expedia through Expedia Easy Manage Extranet area, Allotz.com will send
the booking details to the property via Email. Although every care is taken to translate this information
correctly Allotz.com is not liable for any incorrect booking data sent to the property via email on behalf of
Expedia.
7. Due to the possibility of bookings being sent to the property via Fax (if the Expedia Easy Manage
Extranet interface is uncontactable for some reason, like maintenance), the Allotz.com IntelliAllotz
for allotments feature is not available for the Expedia channel. This IntelliAllotz for allotments feature
requires 100% of the booking information be accounted for by Allotz in "Real Time" in order to react
effectively when a channel runs out of allocations.
8. Only the guest's name will be included in the booking information retrieved from Expedia through Expedia
Easy Manage Extranet. This means that you will have to obtain the e-mail address separately (usually on
registration at check-in) for guests booking via Expedia. These guests will not be available in the
MailAllotz email marketing software until an e- mail address is obtained for the guest.
Version 10
3