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HOT TEAMS:
HOW TO SIZZLE AND NOT BURN
Tonya Peck & Kent Sullivan, Microsoft
June 22, 2011
#DMISeattle
Hot Teams…
• Share a common purpose
• Sponsor innovation (risk taking)
• Create stronger social support
system (fosters trust)
• Encourage diversity
• Support faster new hire ramp
• Foster a community environment
• Promote a collaborative approach to
problem solving while maintaining
individual accountability
Team maturation model
Transforming
Interdependence
Cohesion
Performing
Tension
Norming
Storming
Commensing
Problem solving
Open data flow
Forming
Organization
Dependency
Orientation
Personal Relations
Celebration
Task Functions
B. Tuck man, Stages of Small Group Development Revisited (1977)
Which traits do you experience on your
team?
Which traits do you want for your team?
Our learning journey…
Asking Why
+ Exploring How
+ Practicing When
Creating a Hot Team
Basadur CPS* Profile
*Creative Problem Solving
GAINING KNOWLEDGE
LEARNING BY DIRECT EXPERIENCE
IMPLEMENTER:
Getting things done
IV
I
GENERATOR:
Getting things started
APPLYING KNOWLEDGE
USING KNOWLEDGE FOR EVALUATION
USING KNOWLEDGE FOR IDEATION
OPTIMIZER:
Turning abstract ideas into
practical solutions & plans
III
II
CONCEPTUALIZER:
Putting Ideas together
LEARNING BY DETACHED ABSTRACT THINKING
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Basadur CPS Sample Profile
GAINING KNOWLEDGE
LEARNING BY DIRECT EXPERIENCE
-60
IMPLEMENTER: IV
Getting things done
GENERATOR:
Getting things started
-40
I
-20
USING KNOWLEDGE FOR EVALUATION
-60
-40
-20
0
20
40
60
APPLYING KNOWLEDGE
USING KNOWLEDGE FOR IDEATION
20
OPTIMIZER:
Turning abstract ideas into
practical solutions & plans
II
III
40
CONCEPTUALIZER:
Putting Ideas together
60
LEARNING BY DETACHED ABSTRACT THINKING
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Basadur CPS Profile Stages
I: GENERATOR
II: CONCEPTUALIZER
III: OPTIMIZER
IV: IMPLEMENTER
Initiator
Idea developer
Test and experiments
Confirms consent with others
for changes
Comfortable with ambiguity
Patient Thinker
Creates practical, step-bystep plans & solutions
Makes changes work and
stick
Sensitive to surrounding
environment
Able to form the “big
picture”
Does thorough analysis
Will do and try anything to
make solution work
Likes to get things started
Develops understanding
Confirms ideas and opinions
Experiments & alters plans to
make them work in real world
IV: IMPLEMENTER
I: GENERATOR
II: CONCEPTUALIZER
III: OPTIMIZER
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Generators’ view of Optimizers
IMPLEMENTER: IV
Getting things done
II
• Think they are too narrow
minded
GENERATOR:
Getting things started
• Cannot see the big picture
• Think they know the right answer
but it is for the wrong problem
Optimizer
OPTIMIZER:
Turning abstract ideas into
practical solutions & plans
• “Green eyeshade people”
III
II
CONCEPTUALIZER:
Putting Ideas together
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Optimizers’ view of Generators
IMPLEMENTER: IV
Getting things done
I
Generator
GENERATOR:
Getting things started
• Think they are unable to focus
on the real problem
• Think they start working on 5
new problems before main one
is solved
• They are hard to pin down
III
OPTIMIZER: III
Turning abstract ideas into
practical solutions & plans
II
CONCEPTUALIZER:
Putting Ideas together
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Conceptualizers’ view of Implementers
Implementer
IMPLEMENTER:
• Think they are dangerous
because they’ll do anything
IV
I
Getting things done
GENERATOR:
Getting things started
• Don’t appear to think first
• Bang their heads against the wall
OPTIMIZER: III
Turning abstract ideas into
practical solutions & plans
IIII
CONCEPTUALIZER:
Putting Ideas together
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Implementers’ view of Conceptualizers
• Should not get paid
IV
IMPLEMENTER: IV
Getting things done
I
GENERATOR:
Getting things started
• Never see them do anything
• Always see them thinking
OPTIMIZER: III
Turning abstract ideas into
practical solutions & plans
II
Conceptualizer
CONCEPTUALIZER:
Putting Ideas together
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Think of a teammate with whom you have:
a smooth relationship
a tense relationship
Thoughts on their predominate CPS styles?
DMI Conference Attendee Profiles
IMPLEMENTER: IV
Getting things done
I
GENERATOR:
Getting things started
OPTIMIZER: III
Turning abstract ideas into
practical solutions & plans
II
CONCEPTUALIZER:
Putting Ideas together
CPS Profiles By Occupation
LEARNING BY DIRECT EXPERIENCE
ENGINEERS
80%
USING KNOWLEDGE
FOR EVALUATION
DESIGNERS
USING KNOWLEDGE
FOR IDEATION
80%
ARCHITECTS
80%
LEARNING BY DETACHED ABSTRACT THINKING
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
CPS Profile Differences by Job Role
45.0%
40.0%
35.0%
30.0%
25.0%
20.0%
15.0%
10.0%
5.0%
0.0%
Individual contributor
Generators
Sr. individual contributor
First-level manager
Conceptualizers
Second-level manager
Optimizers
Upper-level manager
Implementers
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Basadur Problem Solving Process
ACTION
SOLUTION
IMPLEMENTATION
8
PROBLEM
FINDING
PROBLEM
FORMULATION
1
ACCEPTANCE
7
2
6
3
PLAN
5
EVALUATE
& SELECT
FACT
FINDING
PROBLEM
DEFINITION
4
IDEA
FINDING
TEST
SOLUTION
FORMULATION
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Overlaying Process with Profiles
GAINING
KNOWLEDGE
LEARNING BY
DIRECT EXPERIENCE
IMPLEMENTER:
Getting things done
IV
ACTION
SOLUTION
IMPLEMENTATION
8
PROBLEM
FINDING
I
PROBLEM
FORMULATION
1
ACCEPTANCE
7
2
FACT
FINDING
USING KNOWLEDGE
FOR EVALUATION
USING KNOWLEDGE
FOR IDEATION
6
APPLYING
KNOWLEDGE
3
PLAN
5
OPTIMIZER:
Turning abstract ideas into
practical solutions & plans
GENERATOR:
Getting things started
III
EVALUATE
& SELECT
PROBLEM
DEFINITION
4
IDEA
FINDING
II
SOLUTION
FORMULATION
LEARNING BY DETACHED
ABSTRACT THINKING
APPLYING
KNOWLEDGE
CONCEPTUALIZER:
Putting Ideas together
GAINING
KNOWLEDGE
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Get to know your teammates
Friction provides traction
Healthy friction breeds creativity
How will you apply what we’ve
explored today?
What is one thing you will do different
in your team?
Design isn’t in the service business,
it’s in the LEADERSHIP business.
-Joseph Kinnebrew, artist
How will you apply what we’ve
explored today?
What is one thing you will do different
in your team?
Thank You!
“The last thing I look for when starting a project
is another me... because I already have one.”
Bill Buxton (2007)
TonyaP@microsoft.com & KentSu@microsoft.com
Bibliography
• Basadur Applied Creativity, www.basadur.com
• The Art of Innovation, Tom Kelly
• Conscious Business, Fred Kofman
• Creative Approaches to Problem Solving: A Framework for Change, Scott G.
Isaksen, K. Brian Dorval, and Donald J. Treffinger
• Drive: The Surprising Truth About What Motivates Us, Dan Pink
• Group Genius, Keith Sawyer
• Five Questions That Change Everything, John Scherer
• Flow The Psychology of Optimal Experience, Mihaly Csikszentmihalyi
• Forming Storming Norming Performing: Successful Communication in Groups
and Teams, Donald Egolf
• Presence, Peter Senge
Personality and work style indicators:
MBTI/Basadur Mapping
CPSP Styles
MBTI
Scale
GAINING KNOWLEDGE
LEARNING BY DIRECT EXPERIENCE
IMPLEMENTER: IV
Getting things done
I
J
USING KNOWLEDGE FOR EVALUATION
OPTIMIZER: III
Turning abstract ideas into
practical solutions & plans
S
I
E
N
EI
SN
TF
JP
Generator
(Quadrant 1)
-.33**
.04
.06
.24**
Conceptualizer
Optimizer Implementer
(Quadrant 2) (Quadrant 3) (Quadrant 4)
-.10
.35**
.04
.22*
.14
-.37**
-.04
-.23**
GENERATOR:
Getting things started
P
USING KNOWLEDGE FOR IDEATION
II
.28**
-.01
-.04
-.23**
APPLYING KNOWLEDGE
CONCEPTUALIZER:
Putting Ideas together
LEARNING BY DETACHED ABSTRACT THINKING
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.