How to complete your Accessibility Compliance Report A guide for designated public sector organizations Accessibility reporting If your organization is part of the designated public sector, you must complete an online report to tell the government if you have met your accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA). To file a report, designated public sector organizations must use our Accessibility Compliance Reporting tool (ACR) available through through ONe-key. ONe-key is a personalized online account that gives you secure access to government programs, services and information for your organization. Private and non-profit organizations with 20 or more employees are also required to file an accessibility report, but should reference the Reporting Guide for private and non-profit organizations. 2 Getting Started If you filed an Accessibility Compliance Report using ONe-key in 2010, simply login to your existing account and select Accessibility Compliance Reporting from your homepage. If you don’t remember your ID and/or password, please click on the “Can’t access your account?” link on the sign-in page and follow the prompts to recover your information. Alternatively, you create a new account. If you have never filed a report online, you will need to: 1. Create a ONe-key ID and Password....................................................................... 3 Start here if you have don’t have a ONe-Key ID and password 2. Register for Accessibility Compliance Reporting ................................................ 6 Start here if you have a ONe-key ID and Password, but have never filed an accessibility report online. 3. Finalize Registration to Accessibility Compliance Reporting Tool................... 12 4. Submit your report online................................................................................... 15 Need help? Contact the ServiceOntario AODA Contact Centre International: 416-849-8276 Toll free: 1-866-515-2025 TTY: 416-325-3408 or Toll free: 1-800-268-7095 Email: accessibility@ontario.ca 3 1. Create a ONe-key ID and Password a. Visit ONe-key login page: https://www.iaa.gov.on.ca/iaalogin/IAALogin.jsp b. Click “Sign up Now!” 4 c. Fill out the account registration page and click on “Sign up”. 5 d. Click continue Once your ONe-key registration is complete, you will land on the ONe-key homepage. For instructions on how to register for Accessibility Compliance Reporting, please continue reading. 6 2. Register for Accessibility Compliance Reporting a. On the left side of the ONe-key homepage, under ONe-key Services, click on “Business Services” b. Click “Accessibility Compliance Reporting (ACR)” to register. 7 c. Click “Request PAC and PIN”. The Program Access Code (PAC) and Personal Identification Number (PIN) are required to finalize your registration. Once you verify your organization’s information, your PAC and PIN will be emailed to you. 8 d. Search for your organization’s legal name: • Populate the text box and click “submit.” • Your organization’s name will be hyperlinked in the results page and you should click on the name once found. e. Verify your organization’s name and address for accuracy. 9 f. Enter your user contact information. You will also be asked to select a role for yourself: • If you have the authority to bind your organization, select “certifier”. This will let you complete the report and submit it all at once. • If you do not have the authority to bind your organization, select “administrator”. After you fill out the report you will need to delegate access to someone else in your organization who can submit the report. After you have filled out your user contact information and selected a role for yourself, click “Proceed”. Tip: Any staff member or volunteer can complete the accessibility compliance report. However, it must be certified by an individual who can bind the organization. This often means someone with signing authority; if you’re not sure check with your lawyer. Certifier – someone who can bind the organization Administrator – someone who cannot bind the organization A certifier can both complete and submit the report. 10 g. You will see a screen that confirms that you have successfully created a ONe-key account. h. Click “Return to the ONe-key Portal” to finish registration for Accessibility Compliance Reporting. 11 3. Finalize Registration to Accessibility Compliance Reporting Tool a. Have your Personal Identification Number (PIN) and Program Access Code (PAC) on hand. • These codes will have been emailed to you separately. If you don’t receive these emails, please check your junk mail or contact the ServiceOntario AODA Contact Centre. b. On the left side of the ONe-key homepage, click on “Business Services”. c. Click “Accessibility Compliance Reporting (ACR)”. 12 d. Enter your PAC in the field provided and click “Submit.” e. Enter your PIN in the field provided and click “Submit”. 13 f. Review and accept the ACR Enrolment Terms and Conditions. 14 4. File your Accessibility Report online a. Once you have set up a ONe-key ID and registered to use the Accessibility Compliance Reporting Tool you’ll be taken directly to your organization’s home page in ACR. b. Click the “Start Report” link to file your Accessibility Report. Need help? Contact the ServiceOntario AODA Contact Centre International: 416-849-8276 Toll free: 1-866-515-2025 TTY: 416-325-3408 or Toll free: 1-800-268-7095 Email: accessibility@ontario.ca 15