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HOW TO REGISTER A SERVICE PROVIDER
In MasterCard Connect using the Business Administration Tool
MasterCard requires all Principal Member Bank(s) or Financial Institution(s) to submit a service provider registration on behalf of
themselves and their affiliates via the MRP database (not required if the Principal member is only providing services to
themselves or their affiliates). Should a service provider have a direct relationship with one or more banks, they should contact
each bank to submit a registration on their behalf.
REQUESTING ACCESS TO THE BUSINESS ADMINISTRATION TOOL
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Contact customer_support@mastercard.com.
Request access to the Business Administration (BA) Tool
Customer support will grant access to BA Tool via MC Connect
REGISTRATION PROCESS OF A SERVICE PROVIDER (ISO, DSE, TPP) IN THE BUSINESS
ADMINISTRATION TOOL (BA)
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Login to MC Connect and select Business Administration Tool
2. Navigate to Business Administration/Register & Provision a Company
Request to Provision a Company
Click to Provision & Manage Your Service Provider
Click on “Create new registration” if entity is not found as already registered
Add Service Provider name and address
Click on “Next” and complete contact details
Enter Principal (bank) and Primary (SP) contact information
Select Program Services in “Services” and “Store” detail sections (select services the SP will be providing to
customer)
Do not click on “save as draft” at any time during the submission process
Select Data and choose ICA number specific to the registration and Program (this must be done for each service
selected)
Click “Next” to proceed
Click “Accept” in the “Customer Certification” section
Registration submission process should be completed and an SPR registration number will be assigned
The registration will show a status of “Pending-Approval.”
NOTE: The customer bank must provide the SPR number so the registration can be reviewed for approval. Once the
registration has been submitted, the MSP team will review and finalize the approval if all required information has
been provided. The approval timeframe is approximately 5-7 business days.
Please note the registration process is separate to the submission of PCI Compliance documentation and must be
completed by a member bank prior to the service provider registration being approved. All PCI Compliance
documents must be submitted to pcireports@mastercard.com. To be listed as a Compliant Service Provider, service
providers need to be both registered and approved as a MSP and must have successfully completed an annual
onsite assessment conducted by a PCI SSC certified QSA.
If you have questions, please contact the Service Provider team at member_service_provider@mastercard.com.
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MasterCard Worldwide