How to do Business in Mexico Congratulations on becoming a Qivana Independent Business Owner. Your Qivana business is truly an international opportunity and allows you to do business in a number of markets as we expand globally. The information below is a summary of the simple procedures and guidelines that you will use while maintaining your Qivana business in Mexico. General Information A Mexican resident may sign up as an Independent Business Owner (IBO) by paying an enrollment fee; he or she may also sign up as a Preferred or Retail Customer. An IBO acts as a “referral agent,” educating the public about Qivana’s products and referring the customer to the company to purchase product. Whether the resident joined as an IBO or Preferred Customer, the “referral agent” is still eligible to receive a commission from the sales volume on product purchases following Qivana’s standard Compensation Plan. IBOs purchase the products at wholesale price while Retail Customers purchase product at the retail price. Preferred Customers qualify for a discounted or preferred price by signing up for a monthly AutoShip order. How to Join as an Independent Business Owner (IBO) 1. Sign-up through your sponsor’s web page: a. Go to your sponsor’s MyQivana.com web page b. Click “Join” in the upper right-hand corner c. Have your sponsor assist you through the online application process as you purchase your Starter Kit, initial order and/or AutoShip order 2. Sign-up through IBO Support (additional $65 Mexican pesos fee applies to signup) a. Call IBO Support at 01-800-681-9231 b. E-mail your application with Starter Kit payment information to servicio@qivana.com How to Order Product 1. Order through your MyQivana Office a. Login using your username and password b. Click “My Business” in the header c. Click on “Place Order” or “AutoShip” 2. Order through IBO Support a. Call IBO Support at 01-800-681-9231 b. E-mail your order to servicio@qivana.com 3. Payment Types: Visa®, MasterCard®, and cash. © 2010 Qivana LLC. All rights reserved. AutoShip AutoShip is a convenient, monthly order that will ship every 4 weeks. Cancelling AutoShip requires 3 business days notice prior to the AutoShip date. Requests made after that may not be effective until the following shipment date. Cancellation requests must be emailed to servicio@qivana.com Signing up on AutoShip 1. Upon sign-up: a. Select “Desired Product Category” in the “Select Autoship Program” Section b. Select “Desired Product Type” and quantity c. Continue with application 2. After sign-up online: a. Login to your MyQivana Office b. Click on the “My Business” tab c. Select “My AutoShip” d. Click “Create New Order” e. Assign a quantity to the products you would like to order f. Save 3. After sign-up over the phone: a. Call IBO Support at 01-800-681-9231 and have your IBO number and last four digits of your CURP or RFC number ready b. When you are connected to an IBO Support agent, inform them of your request Cancelling AutoShip AutoShip cancellations must be received in writing at the Qivana corporate office no later than three days prior to your scheduled shipping date. Written notification may be submitted through email or letter. The written notification must include your name, IBO number, and the last four digits of your CURP or RFC number. Email: servicio@qivana.com Shipping  Delivery Time: 5-10 business days  Orders are shipped from a centrally located warehouse in Mexico and are delivered by ESTAFETA How Commissions are paid IBO commissions are paid out via direct deposit to the individual accounts. Please make sure to provide complete account information. Qivana will process commissions every Friday. Additionally, you will receive a notification in your Qivana Back Office the first time you earn commissions. © 2010 Qivana LLC. All rights reserved.