Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 1 Orchard Brands Distribution Center Irvine, Pa. Vendor Compliance Manual Revised September 2013 Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 2 Table of Contents Congratulations and Welcome………………………………………………………….…3 Required Shipping Documents.……………………………………………………………4 Contact Information…………………………………………………………………………..5 I. Electronic Data Interchange (EDI)/ESPS………………………………………………7 II.& III. Contacts & Requirements for Inbound Shipments…………………………………..9 IV. Carton Labeling Requirements……………………………………………………………12 V. EDI & Carton Labeling Requirements………………………………………………….22 VI. Unit Labeling Requirement………….…………………………………………………….24 VII. Packaging Information Prior To Shipping……………………………………………30 VIII. Packaging: Apparel/Shoes………..………………………………………………………33 IX. Standard Fold / Polybag sizes/Backers Apparel………………………………….37 X. Item on Hangers……………………………..…………..………………………….………39 XI. Packaging for Home Soft Goods/Textiles……….…………………………………..42 XII. Hard Goods-Non Apparel Unit Packaging…………………………………………….45 XIII. Master Cartons for Apparel/Home Soft Goods/Textiles….…………………..…48 XIV. Master Cartons for Hard Goods..……………………………………………….……….50 XV. Re-mailer………….…………..………………………………………………………………..52 XVI. Food and Floral Specifications…………………… …………………………………....55 XVII. Individual Boxes Palletized and Shrink Wrapped…………………………………58 XVIII. Hazardous Materials………………………………………………………………….…….60 XIX. Vendor Chargebacks………………………………………………………………….…….61 XX. Vendor Acknowledgement Form……………………………………………………...62 Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 3 Congratulations & Welcome Chances are if you are reading this manual it is because we are now a team. The Orchard Brand’s Catalogs of Appleseed’s/Tog Shop, Bedford Fair, Blair, Cowards, Draper’s & Damon’s, Old Pueblo Traders, Norm Thompson, Sahalie, Solutions , Gold Violin , Willow Ridge,WinterSilk’s and Linen Source are proud to be working with you and we have spent good effort to explain our needs and requirements at the Orchard Brands Distribution Center in Irvine Pa. At various points in this manual Norm Thompson, Sahalie, Solutions and Gold Violin may be referenced as NTO, the entire Arizona Mail Order group (Bedford Fair, Cowards, Intimate Appeal, Old Pueblo Traders and Willow Ridge) may be referenced as AMO, Draper’s and Damon’s may be referenced as D&D, Appleseed’s & The Tog Shop may be referenced as AT, Winter Silks may be referenced as WS and Linen Source may be referenced as LS. This manual covers all areas and requirements related to receiving of goods, EDI, shipment paperwork, cartons, carton labeling, unit labeling, packaging of the product, the palleting process as well as the charge back policy for non-compliance. If for any reason, you are unable to comply with the requirements listed in this manual, you will need to contact the distribution center prior to shipping using the appropriate contacts listed throughout the manual. Orchard Brands is excited to be working with you and we hope this manual can answer your questions. If for any reason you are unclear about a specific requirement we are asking for then please never hesitate to contact us directly. The longer you wait to ask for clarification, or even neglect to do so at all, could potentially put you at risk for significant charge backs. We have many long term relationships with suppliers, and hope we can add you to the list. At the end of this manual on page 62, there is a Vendor Acknowledgement Form that will need to be filled out and returned to us within 3 weeks after receipt of this manual so we have record of you receiving it and also have your most current contact information on file incase we need to reach you. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 4 Required Documents for shipments received to the Irvine Pa Distribution Center **These below are the minimum requirements to ship your order to this Distribution Center. Failure to comply with these 6 requirements will result in a chargeback against your shipment. ** 1. 1.Packaging Request Form – Packaging Request Form- This form can be found on page 32 for Apparel, Shoes, and Accessories and page 31 for all other items. Please fill out this form and fax or e-mail it to arrive no less than two weeks prior to your shipment arriving here. (This form is required only prior to the first time a product is shipped to OBDC). 2.Traffic Notification Form – This form can be found on page 11 * This document is only required for Domestic and LDP Import Vendors. Not required for Direct Sourced Import FOB Vendors* **eSPS Approved LDP Vendors/Agents** : Please send a copy of your delivery report when you are ready to ship to : domesticimportpack@blair.com 3. EDI ASN sent no less than 24 Hours prior to the shipment arriving here. *For Direct Sourced vendors - If you are using our eSPS system – You will need to assure your eSPS Carton Listing Report is returned to the Orchard Brands office once your shipment is packed to assure we have the needed ASN in time for the shipment arriving at our Distribution Center 4. UCC 128 Carton Labels on each master carton shipped into the Orchard Brands Distribution Center. Samples of UCC Carton Labels by Brand can be found on pages 13-17 5. Bill Of Lading with the shipment 6. Unit Labels -Each item must be labeled with a unit label with our item detail and barcoded SKU on it. These must be purchased from one of the label providers listed. Please see details on this process on pages 24-28 of this manual. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 5 Domestic Vendors If we can be of any further assistance to you at all regarding your Orchard Brands order, please contact the following staff: Receiving Issues: Joanne Majercik Phone (814) 563-5232 Email: jlmajercik@blair.com EDI/Labeling Issues: Jenn Gray - Primary Contact Phone (814) 563-5275 Email jjgray@blair.com Renee Schott – Secondary Contact Phone (814) 563-5250 Email drschott@blair.com Packaging/Charge backs: Rhonda Brunecz Phone (814) 563-5251 Email: rsbrunecz@blair.com Packaging/Charge backs: Chris Harvey Phone (814) 563-5265 Email: cfharvey@blair.com Packaging/Chargebacks: Melissa DiMattio Phone (814) 563-5145 Email: mjdimattio@blair.com Traffic/Routing: Michelle Maille Phone (814) 563-5130 Email: mdmaille@blair.com Corporate Policy & Appeals: Andrew Franklin Phone (814) 563-4190 Email amfranklin@blair.com Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 6 Direct Sourced Overseas Vendors For orders sourced through Orchard Brands Global Sourcing office (Blair, AMO, Bedford Fair,Appleseeds,Drapers and Damon’s, Linen Source, Norm Thompson, Sahalie, Solutions and Gold Violin) please contact the applicable office in Delhi & Hong Kong. They will serve as a contact point with the Orchard Brands Distribution Center staff. For other Direct Sourced overseas vendors: Blair, AMO, Bedford Fair, Appleseeds,Drapers and Damon’s, Linen Source you can email jabonace@blair.com for any questions you might have. Please identify in your email the specific brand you are providing product. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 I. Orchard Brands Page 7 Electronic Data Interchange - EDI /ESPS Orchard Brands requires the use of Electronic Data Interchange through (EDI) or (eSPS) and SSCC Carton Labeling for sending the shipment information, specifically using the 856 Advanced Ship Notice (856 ASN) for Domestic Vendors and eSPS for International Vendors. EDI 856 ASN’s and eSPS Carton Listing Reports reduce operational costs by improving accuracy and reducing paperwork. Orchard Brands requires that the ASN be sent to our distribution center no less than 24 hours in advance of the shipment arriving at the Orchard Brands Distribution Center. For All Domestic Vendors, EDI is required All vendors must utilize EDI or be subjected to possible charge backs for the time and supplies related to the Orchard Brands Distribution Center inputting the required data into the Warehouse Management Software System (WMS) and/or producing carton labels. Once a vendor is in the testing or set up phase to work with us using EDI the vendor will be permitted to send in a manual carton detail manifest during the set up and testing process until it is complete as long as this is done within a reasonable amount of time ( no more than 4 weeks ). If the vendor drops from the process or fails to follow through on a timely basis then the chargebacks will be issued. For Vendors sourced through Orchard Brands Global Sourcing Offices or otherwise Direct Sourced For vendors sourced through Orchard Brands International offices or direct imports for Blair, AMO, Bedford Fair, Appleseeds, Tog Shop, Drapers & Damon’s, Linen Source,Wintersilk’s,NTO, Sahalie, Solutions , Gold Violin, bar coded carton labels and ASN’s will be arranged through our ESPS software. The Orchard Brands India office will create a manifest (carton listing report) and provide you with a PDF for carton labels. If you need a copy of the Easy Reference Guide with instruction for this procedure please contact jjgray@blair.com or jabonace@blair.com If using the ESPS option, a complete set of shipment documents should be sent via e-mail in a PDF format to customs-shipping@blair.com Those who are not yet using eSPS are required to send the following information for each shipment: Detailed Manifest at Case Level – ASN/Carton Listing Bill of Lading Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 8 EDI General Information & Requirements If you are EDI capable or would like more information concerning EDI, please contact Orchard Brand’s EDI specialists at: edisupportobdc@blair.com After a vendor has contacted our EDI team and a decision has been made to move forward with, or pursue further information about EDI implementation, there are many companies that provide EDI services that vendors can utilize. Listed on the following page are some companies that we have worked with here at Orchard Brands. These are just suggestions, and Orchard Brands does not mandate your use of these companies. It should be noted though that our preferred and most experienced provider is SPS Commerce Data Trans Solutions sales@datatrans-inc.com 800-469-0877 SPS Commerce info@spscommerce.com 866-245-8100 DI Central www.dicentral.com or 1-281.480.1121 True Commerce www.truecommerce.com or 1-888-268-8405 Sterling Commerce www.sterlingcommerce.com or 1-800-299-4031 1EDISource www.1edisource.com or 1-800-EDI-1EDI Innovative Systems www.isllc.com or 949-707-1560 Spring Systems, Inc. www.getstarted@springsystems.com 888-275-2160 option 2 Ez Comm sales@ezcomsoftware.com 877-765-3564 Covalent Works sales@covalentworks 713-933-0594 Tradelink One ryan.miller@tradelinkone.com 203-876-1301 Banyan Commerce sales@banyancommerce.com 905-947-1904 Cressida Associates ghodges@apparelsoftware.com 201-384-2414 ext 131 B2B Gateway Setup@B2BGateway.Net 401-491-9595 Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 9 Contact and Paperwork Requirements for Inbound Shipments > than 300 LBS or more than 15 cartons regardless of weight The following requirements are requested five days prior to shipment but must be received a minimum 48 hours in advance of the ship date. Domestic EDI Vendors 1) Vendor will contact CH Robinson for Routing Instruction. E-mail – orchardbrands@chrobinson.com and traffic@blair.com Or Call – 1-866-392-7005 2) Send Electronic 856 ASN via EDI 3) BOL is required. 4) Traffic Shipment Notification Form on Page 11 is required All Domestic Vendors who are not yet EDI 1) Vendor will contact CH Robinson for Routing Instruction. E-mail – orchardbrands@chrobinson.com and traffic@blair.com Or Call – 1-866-392-7005 2) Fax Manifest with case level detail to Chief Receiving Clerk – Fax number (814) 563-5204 or receiving@blair.com 3) BOL is required 4) Traffic Shipment Notification Form on Page 11 is required ESPS Vendors 1) Confirmed Carton Listing Report e-mailed to labels@orchardbrandsin.com The Confirmed Carton Listing Report serves as the manifest. All Vendors *Send ON All SHIPMENTS -- Traffic Shipment Notification (See form on page 11) by Please send to traffic@blair.com or 814-563-5207 and to CH Robinson orchardbrands@chrobinson.com ****Bills of Lading Should be Marked***** Prepaid 3rd Party To: CHR LTL 14800 Charlson Rd Suite 2100 Eden Prairie MN 55347 SHIP TO ADDRESS (Please Specify Brand To Be Charged) Specify Brand % Orchard Brands Rtes 6 and 62 Irvine, PA 16329 Failure to comply with these routing guidelines in their entirety will result in a chargeback for any additional cost incurred and is subject to a minimum $50.00 handling fee Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands III Contact and Paperwork Requirements for Inbound Shipments < than 300 LBS or less than 15 cartons Please follow instructions below for Shipments < 300 lbs or less than 15 cartons - Do Not Call CH Robinson. Please Follow Instruction Below Vendors Shipping via FedEx must provide the applicable brand inventory buyer of tracking numbers All Shipments under < 300 lbs Contact FedEx Ground Collect *FEDEX GROUND COLLECT is a special program designed for vendor inbound shipping to our DC's The following options are available to ship FedEx Ground Collect to process shipment 1) To print your own shipping labels, you may use your current FedEx.com Login and enter in the following fields: "Service Type" select FedEx Ground " Billing Details" select Collect “PO Number must be entered in the Reference Field or 2)Contact FedEx Ground Collect (1-800-463-3339) To Order Generic Ground Bar Code Labels Please use this info below to determine the correct shipping address to send your Fed Ex shipment to the OBDC Apple//Tog 100 Murray Drive Dock A Irvine Pa 16329 Blair 100 Murray Drive Dock B Irvine Pa 16329 AMO 100 Murray Drive Dock M Irvine Pa 16329 Drapers and Damons 100 Murray Drive Dock D Irvine Pa 16329 NTO 100 Murray Drive Dock N Irvine Pa 16329 WinterSilks 100 Murray Drive Dock W Irvine Pa 16329 Linen Source 100 Murray Drive Dock L Irvine Pa 16329 Solutions / Gold Violin 100 Murray Drive Dock N Irvine Pa 16329 *Send on All SHIPMENTS -- Traffic Shipment Notification (See form on page 11) Please send to traffic@blair.com or 814-563-5207 Page 10 Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 11 ORCHARD BRANDS TRAFFIC SHIPMENT NOTIFICATION Date : Company Name: Complete Pick Up Address: Receiver Address: Please check brand name(s) you are shipping for : Appleseeds Gold Violin Blair Drapers and Damon’s Solutions Sahalie AMO Norm Thompson Linen Source WinterSilk’s Haband Contact Name : Phone#: Fax #: Email Address: Freight Class & NMFC # : Shipping Hours : Phone Contact Names Product Name Ship Date Authorization # 866-392-7005 Rachel Simon / Dustin Pio Melissa Shivy Please email this form to: orchardbrands@chrobinson.com and traffic@blair.com Or Fax to 856-224-1801 and 814-563-5207 PO Number Total Cartons On PO Total Units on Purchase Order This form is not to be used as a Carton Manifest. THIS ONLY APPLIES IF SHIPPING TO IRVINE PA Weight Product # Color Cu. Ft Class Pallets Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 12 IV.Carton Labeling Requirements Cartons inbound to Orchard Brands for receiving must comply with the UCC Serial Shipping Container Code (SSCC) standard. The standard has these key elements: 1. Carton Marking/Label Human-readable 20 digit UCC 128 bar code with human readable number – see page 13-18, section F (Must exactly match EDI ASN carton number and never repeat). Ship From & Ship To names and addresses Purchase Order Number Ship Date/Print Date (optional) Product Number Color Size/length Quantity Packed 2. EDI/ESPS ASN Purchase Order Number Unique Carton Number Product Number Color Size and Length Quantity Packed PLEASE NOTE Carton numbers must be unique (i.e. never repeated, even across vendors, purchase orders, shipments or factories). During the testing phase, prior to go live, the Orchard Brands EDI specialist may require samples of your labels and EDI transmissions so that they can be certified as compliant with Orchard Brand’s requirements. NOTE: For those vendors not yet having EDI/ESPS capabilities there is an option to utilize the Unit Label Suppliers listed later in the manual to provide compliant bar coded carton labels. The Suppliers will also be able to provide the vendors with a manifest that matches the unique carton label (see page 24 for Label Supplier Contact Info). Please note any cartons in which the quantity has been changed after the manifest is produced must also have the change marked on the carton label. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 13 A. Label Samples and Diagrams An acceptable UCC label by brand (Pages 13-17) would look like the following (letters have been inserted in each section below so that it can be discussed beginning on page 18): Figure 1: Bar-coded Label, Single SKU -- Sample of AMO Carton Label There will be a prefix code of AM on the front of the PO # as well as the product number Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 14 Figure 1A: Bar-coded Label, Single SKU -- Sample of NTO-Sahalie-Gold ViolinSolutions Carton Label There will be a prefix code of NT on the front of the PO # as well as the product number Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 15 Figure 1B: Bar-coded Label, Single SKU -- Sample of Blair Carton Label There will be a prefix code of BL on the front of the PO # as well as the product number Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 16 Figure 1C: Bar-coded Label, Single SKU -- Sample of Apple-Tog, Draper’s, and WinterSilk’s Carton Label For Prefix Code on the front of the PO and Product Number please use the following. Appleseed’s, Tog = AS Drapers and Damons = DD WinterSilks = WS ede Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 17 Figure 1D: Bar-coded Label, Single SKU- Sample of Linen Source Carton Label There will be a prefix code of LS on the front of the PO # as well as the product number Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 18 Breaking down the data elements by section, we have: A. Shipping Information From: this section identifies the vendor shipping the product. B. Shipping Information To: this section identifies Orchard Brands as the receiver of the carton. The vendor may place the Brand name they are shipping for in the address name, i.e. – Blair, Sahalie , Norm Thompson, Gold Violin , Solutions Old Pueblo Traders, Coward Shoes, Willow Ridge, Bedford Fair, Appleseed’s/Tog, Draper’s & Damon’s,WinterSilk’s,Linen Source. The physical address must appear as shown on the sample carton label in Section B. C. Optional Secondary Shipping Information: many UCC shipping labels include a bar-coded zip code to assist in transportation. D. Purchase Order Number: this information is used to assist in identifying the product. The PO number listed must match exactly with the number on the Purchase Order. If it is available at the time of printing, also enter the expected ship date and the shipment. E. Product Identification and Quantity: use this section to identify the product being sent for each specific carton. F. The Carton Number (SSCC Identification): this is a unique number identifying the case. Both the barcode and human-readable numbers are required. The barcode uses the UCC/EAN-128 Symbology. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 19 B. Label Placement Barcodes CANNOT be printed directly to the corrugate: The vendor must use carton labels. The label must be applied to the end panel of the carton and it must be flat, readable and accurate with the barcodes in a vertical bar or “picket fence” configuration. The label must be placed at least 1” from the left edge and when possible at least 1” from both the bottom and top edge of the carton. The following diagram displays preferred placement. Carton UCC Label Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 20 A) EDI Vendors – The label that the vendor generates will be affixed to the carton as shown above. This label will include the vendor name and for imports being shipped directly to the Orchard Brands Distribution Center it must include the Country of Origin as well. B) e-SPS Label Vendors – For any order placed through Orchard Brands Global Sourcing or India Office the vendor will be provided with a PDF file for the vendor to print out the carton labels. This label will include the Country of Origin and Vendor Name. In the event the label is longer than the carton, the label should be placed with the bottom of the barcode at least 1” from the bottom edge of the carton with the excess portion of the label folded over to the top of the carton. The lower bar code on the label is never to be creased. In all cases, unless the 1” requirement cannot be adhered to, the bar code and sku portion of the label should always be located on the end panel. The vendor must ensure that the label is received by Orchard Brands in a condition that allows for the bar coded label to be scanned. Vendors who are applying the labels on cartons outside of the United States are required attach a clear tape over the entire label in order to protect it from the rigors of the transportation process. If the vendor chooses not to use clear tape over the labels and the labels become scuffed and unreadable the vendor will be responsible for labor costs and supplies to re-label the cartons. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 21 C.Mixed SKU Cartons First and foremost, different product numbers are not to be mixed in a case under any circumstances. Orchard Brands highly discourages mixed sku cartons and asks that vendors request prior approval through Orchard Brands Packaging Staff whenever mixed cartons or less then full carton quantities are proposed to be shipped. When possible, Orchard Brands would prefer to work with the vendor on height adjustment to the cartons or the possible use of multi-height cartons in order to avoid mixed sku cartons. Cartons should be maintained as a single sku carton if they can be filled at 75% of carton quantity capacity. If the carton contains more than one sku, a listing of carton contents should be noted on the carton either via a factory produced label or in handwritten printed form on the same side of the box as the label. (See next page) For purposes of mixed cartons we prefer the following be utilized in rank order: 1) 2) 3) Same size, different color Different sizes, different color Same or different sizes, same color Carton Contents Label for a Mixed SKU Carton* Please note that all brands require a prefix code on the front of the item number will have prefix code on front ( AS for Apple-Tog, WS for WinterSilks , LS for Linen Source or DD for Draper’s , AM for AMO , BL for Blair, NT for Norm Thompson , Sahalie, Solutions and Gold Violin ) Please note: If mixed cartons are received and the vendor could have packed the units in single sku cartons of 75% or more of carton capacity and did not, the vendor will be subject to chargebacks for labor incurred in re-boxing the units into single sku cartons. Carton Labeled, Multi-SKU Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 22 V. CARTON LABELING REQUIREMENTS (for suppliers not yet EDI/ESPS capable) Carton Labeling – All labels must have the following minimum requirements printed on a label: Human-readable 20 digit UCC 128 bar code with human readable number – see page 13-18 section F (Must exactly match manifest carton number and never repeat). Ship from & Ship to names and addresses Destination:OBDC-I (this is an abbreviation for Orchard Brands Distribution – Irvine) Purchase Order Number Ship Date/Print Date (optional) Product Number Color Size/Length Quantity Packed Note: Vendors can obtain the 20 digit UCC 128 bar coded label with a human readable number through our approved unit label vendors on page 24 or if you have in-house capabilities for master carton labels you may submit samples to (edisupportobdc@blair.com) for review and approval. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 23 V.SHIPMENT PAPERWORK (for suppliers not yet EDI/ESPS capable) MANUAL CARTON MANIFEST REPORT *PLEASE NOTE :EDI ASN’s ( Advanced Ship Notice’s ) are required for all domestic vendor shipments . eSPS carton listings are required for all direct import vendor shipments A Manual Carton Detail Manifest is only permitted to be sent for shipments with prior approval from the brand planner or buyer for your purchase order or if you are currently in the testing phase for set up with EDI or eSPS with one of our third party providers or our EDI Support staff here at Orchard Brands . Under those circumstances a manual manifest can be used. The manifest must arrive at least 48 hours prior to the shipment arrival. The shipment manifest must be prepared at carton level detail for each separate trailer/container, showing the following information for each carton in the shipment. *If you are using an approved unit label provider to make your carton labels they can, upon request, provide a corresponding manifest if needed.* UCC 128 20 Digit Carton number(s) (carton numbers must be unique on every carton even across shipments) Product number(s) Color Size (including length and/or width if applicable) Quantity per carton of each size Purchase order number(s) Total units & total number of carton The manifest must be faxed to: 814-563-5204 or E-Mailed to: receiving@blair.com If you have been given permission to send a manual manifest by your buyer or planner and need a template of what is required, you can email edisupportobdc@blair.com to request this. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 24 VI. Unit Labeling The Orchard Brands Distribution Center is a "Barcode Operating" Distribution Center. We rely on quality barcodes with the correct specifications as described on in this section. Without having barcode labels meet our requirements, Orchard Brands would not be able to ship our customer’s accurate orders. That is why we have a thorough "Barcode Quality Assurance Procedure". Orchard Brands Distribution Center REQUIRES all Vendors to order UPC Barcode labels for Orders from one of the below companies For Appleseeds-TOG, Draper’s and Damon's, WinterSilk’s, Blair, AMO and Linen Source , NTO , Gold Violin, Sahalie, Solutions, Body Belle – Please be sure to reference the prefix code on the front of your PO when ordering labels. Apple-TOG = AS, Draper's and Damon's = DD, WinterSilk’s = WS, Linen Source = LS AMO = AM , Blair = BL NTO -Gold Violin –Sahalie- Solutions- Body Belle = NT FineLine Technologies, Inc Orders: orders@finelinetech.com Customer Service: support@finelinetech.com Website: www.finelinetech.com USA: 1-800-500-8687 USA: 678-969-0835 (outside US) Canada: 1-800-465-1890 China (HKG): 852-2156-9788 USA 3145 Medlock Bridge Rd. Norcross, GA 30071 Contact: Danielle Scarpone dscarpone@finelinetech.com Canada 2374 Dunwin Drive Mississauga, ON L5L 1J9 Contact: Kyle Ostendorf, kostendorf@finelinetech.com Hong Kong Unit A, 10/F, Manning Industrial Building 116-118 How Ming Street, Kwun Tong KLN, Hong Kong Telephone: 852-36191996 Contact: Angela Yu, ayu@finelinetech.com.hk Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 25 China 4/F, BLDC 25, KE ZHI WEST RD, KE JI YUAN, NAN SHAN DIST, Shenzhen, Guang Dong, 518057 Telephone: 86.755.26501338 Contact: order@finelinetech.com.hk LABEL MASTERS USA LABEL MASTERS 224 West 35th St Suite #805 New York, NY 10001 Phone: 212-842-8401 Fax: 212-820-9720 HONG KONG LABEL MASTERS 1215 Wah Tat Ind. Ctr-B 8 Wah Sing Street, Kwai Chung, Hong Kong Phone: 852-2743-2218 Fax: 852-2310-8869 E-mail: Blair Vendors - blair@labelmasters.com NTO Vendors - nto@labelmasters.com Linen Source – ls@labelmasters.com AMO - amo@labelmasters.com MB - mb@labelmasters.com Apple-Tog –Draper’s- WinterSilks – as@labelmasters.com Contacts for Operations are: Yan: sz_operation2@labelmasters.com Wing Wang: Wing@labelmasters.com Michelle Cheng: michelle@labelmasters.com Website: www.labelmasters.com Labels Inter-Global (Labels I.G) 109 West 38th St. Suite701 New York, NY 10018 Ph 212-398-0006 (Option 2) Fx 212-768-8488 Website: www.labelsig.com Orchard Brands Order Forms: www.labelsig.com/obl E-mail Orders: orchardbrandbarcodes@labelsig.com Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 26 Jain Name Label Co. Attention: Sameer Om Arihant Labels Pvt Ltd (ISO 9001:2000) A-67/4, Ind. Area, G.T.Karnal Road, Azadpur,Delhi-110 033. telephone: 91-11-27124136,27231622,42381197,42381117 fax: 91-11-27425863 jnl@airtelmail.in jainname@gmail.com NBS (No Better Service) 9315 Trans-Canada Highway Saint-Laurent, Quebec Canada, H4S 1V3 Local: (514) 272-0663 Toll Free: (800) 364-8627 E-mail: sales@nbsprinting.com Online Ordering: www.nbsprinting.com Login/Register or simply search ORCHARD "Taking Care of You... Every Time!" IMPORTANT – PLEASE NOTE!! Fine Lines, Label Masters, Labels Inter-Global, NBS and Jain Label have the capability and are approved to provide bar coded carton labels and ASN’s for vendors not yet utilizing an ESPS or EDI solution. Finelines, Label Masters, Labels Inter-Global, NBS and Jain Name Label Co. are approved label manufacturers. Fine Lines will be manufacturing labels in Georgia USA, Canada, China, & Hong Kong. Label Masters will be manufacturing labels in Taiwan, New York, and Hong Kong and Shanghai. Labels Inter-Global will be manufacturing in NY, Hong Kong, and Uruguay.NBS will be manufacturing labels in Canada. Jain Labels is located in Delhi, India. This will assist in shipping Labels more efficiently from a cost and time standpoint. We sincerely hope that this can meet your needs. We hope that between the companies listed you will have the options you need to get labels in a timely manner. The bar coded labels will be available for ordering once you receive the purchase order as the above vendors will receive the purchase order at the same time. You will receive and be charged for a 3% overage on all sku’s in order to ensure extra supplies are on hand should you need to discard a label or need to re-label items. If you wish additional supplies above and beyond the 3%, this should be requested when placing the order. There are options for urgent deliveries with all companies. Vendor should also provide the Label Supplier with Company Name, Billing Information, PO and PO information. When at all possible the vendor should order labels 30 days in advance of the ship date. Allow up to two weeks for delivery. In situations where the label supplier does not have the po available please contact Jenn Gray jjgray@blair.com or Renee Schott drschott@blair.com. In situations where you order labels and require them in less then the above time frame please provide the label vendor with the date that you require receipt of the labels. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 27 For instances where the master carton holds only one unit the vendor must place the carton label on the end panel and the unit label on the top of the carton. The unit label cannot be on the split of the box. ORDERING UPC barcodes from any other supplier is against Orchard Brands Procedure and will result in a chargeback to the vendor for all costs associated with Orchard Brands staff putting the correct labels on the products as well as the costs of the labels. The costs of these unit labels and all delivery costs are to be paid by the vendor. The required label size is 4X2 unless otherwise authorized by OBDC. All products coming into the Distribution Center must be packaged in a way that will allow a 4X2 label to be completely put on the top side of the product. No folding or creasing is allowed on the label. There are labels available that are nonstick. These should only be ordered if directed so by your buyer. When you order labels from Fine Line, Label Masters, Labels Inter-Global, NBS or Jain Name Labels you are held harmless if the quality of the barcode fails. You will also be held harmless if the data on the barcode is incorrect, provided the correct information was provided to the label supplier and the vendor confirms the human readable portion of the labels are correct upon receipt. However, you still have two main responsibilities at the factory: 1) PLACEMENT – Proper placement of barcode label on the merchandise. Vertical placement is only acceptable when that is the only way the label can be accommodated. All efforts should be utilized in order to be able to fit the larger 4” X 2” label. Please see section XVI for further instruction on any food items. a) Polybag/Bubble Bag - Placement of the adhesive bar code label on the poly-bag/bubble bag should be on the front of the bag centered in the middle, horizontally on the bag. When items are folded the label should be centered in what is the final presentation of the product. Any vendor UPC labels on the same side of the product should be covered. If positioning the label as directed would cause any brand information desired by the merchant for the customer to view to be obscured then the label should be placed as close as possible to the center in a spot that is free of any copy or design. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 28 Example of Approved Supplier Vendor Label Appleseeds-Tog -Drapers -WinterSilks - Unit Label Sample Sample Only ASA0A452 -010 -10 -M LM 09010123 PO AS7012932 Arizona Mail Order Unit Label Sample Sample Only AMC84302 -60AA-MED LM 09010123 PO AM5004140 Norm Thompson –Sahalie – Solutions-Gold Violin Unit Label Sample Sample Only NT63474 -WINE-MED LM 09010123 PO NT231917 Linen Source Unit Label Sample Sample Only LSKBV04 -5050-FULL LM 09010123 PO LS5009378 Blair Unit Label Sample Sample Only BL610400 -0001-1237 LM 09010123 PO BL3231487 *Please note* The product number and PO # on your unit labels will have a prefix code on the front of it. They will be as follows AM= AMO BL=Blair AS= Appleseeds-Tog DD = Draper's and Damon's WS = WinterSilks LS= Linen Source NTO-Sahalie-Solutions-Gold Violin-Body Belle = NT Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 29 b) Shoe boxes or other boxed items - Placement of the adhesive bar code label on the top center of the shoe box or other types of boxes. If it is a two piece box the label must be placed in a manner that it is not obstructed by the banding. c) Belts – On items such as belts the label should be placed in a manner in which it will rest on a solid part of the product. d) GOH’s – Please see specific section on GOH’s for illustration detailing label placement. 2) APPLICATION ACCURACY – Vendor must ensure that the Proper UPC Barcode Label is applied to the matching product. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 30 VII. Packaging Information Prior to Shipping - This does not apply to Blair Vendors. Prior to shipping any first time product to the Orchard Brands Distribution Center the vendor must complete and send the appropriate form which details exactly how the product is to be packed. It is necessary for us to receive accurate packaging detail, therefore this form must be filled out and faxed or e-mailed no less than two weeks prior to the shipment arriving here at the DC. This form can be copied off of the next pages of the manual. Included is the email address that the form can be sent when completed on the product. Questions on completion of the form can be directed to Packaging staff listed on the form. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 31 Brands Packaging Information Request for Non-Apparel (Includes Jewelry,Purses,Wallets,Totes) Send completed form for Norm Thompson / Sahalie / Winter Silks / Draper's & Damon’s to Rhonda Brunecz: rsbrunecz@blair.com Fax -814-563-5207 Send Completed form for Linen Source / AMO / Appleseeds / Solutions / Gold Violin form to Melissa DiMattio mjdimattio@blair.com Fax: 814-563-5207 Packaging is very important to us please be as accurate as possible when completing this form. If more form space is needed please copy this page so you have additional room. Where possible, try to use a consistent carton size varying the number of units packed in each (if there are product size differentials). ***PLEASE DO NOT PACK IN MASTER PACKS EXCEEDING 40 POUNDS*** Brand: Norm Thompson WS Sahalie Solutions Gold Violin AS-TG/MB AMO DD Linen Source Vendor Name & ID Number ________Date __________ Expected Arrival Date of Shipment To the OBDC __________ Vendor contact_____________________ Phone_____________ E-mail____________ Unit Packaging Information (Please check appropriate box): Polybag Mailer Bag Blister Pack Clamshell Re-shippable Carton Box with Plastic Display Window Jewelry Box Bubble other box (explain) _____________ RUGS: Rolled Folded Re-shippable Polybag Non Re-shippable Polybag Product PO Master Master Units per Unit Pack Unit Number & Number Carton Carton Master LxWxH Weight Product LxWxH Weight Carton Inches Oz/Lbs Description Inches Lbs *** Please note this is not to be used as a manifest *** Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 32 Packaging Information Request for Apparel, Shoes, Belts, Hats, Scarves, Gloves, Ties, Hoisery Send completed NTO/Winter Silks/Draper's & Damon’s form to Chris Harvey: cfharvey@blair.com Fax: 814-563-5207 Send completed AMO / Appleseeds-Tog Shop / Linen Source / Solutions / Gold Violin form to Melissa DiMattio mjdimattio@blair.com Fax: 814-563-5207 Packaging is very important to us please be as accurate as possible when completing this form. ***PLEASE DO NOT PACK IN MASTER PACKS EXCEEDING 40 POUNDS*** Brand: Norm Thompson DD WS Sahalie Solutions Gold Violin AMO AS-TG/MB Linen Source Vendor Name & ID Number _______________________________ Date ________ Expected Arrival Date of Shipment To The OBDC ________________ Vendor contact _____________________ Phone _____________ E-mail ___________ Unit Packaging Information: Please check appropriate box: Polybag Folded Bubble Mailer Bag Product PO Number & Number Description Not Folded Item on Hanger Banded Shoebox Vertical GOH Chipboard Backer in Fold Size Range Master Units Packaged Unit Carton per Unit Weight LxWxH Master LxWxH Oz/Lbs Inches Carton Inches *** Please note this is not to be used as a manifest *** Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 33 VIII. Packaging: Apparel, Shoes, Belts, Hats, Scarves, Gloves, Ties, Hoisery All products supplied to Orchard Brands must be packaged and ready for direct shipment to the customer. Orchard Brands may provide detailed packaging specification information for each product. The supplier is responsible for adhering to all packaging specifications provided. The requirements for each item are standard and all packaging should meet the following descriptions unless otherwise noted by the packaging specifications. If the supplier finds it necessary to make any changes to the original packaging specifications, they must contact Orchard Brands Packaging Department for approval. Packaging/Charge backs: Rhonda Brunecz Phone (814) 563-5251 Email: rsbrunecz@blair.com Packaging/Charge backs: Chris Harvey Phone (814) 563-5265 Email: cfharvey@blair.com Packaging/Chargebacks: Melissa DiMattio Phone (814) 563-5145 Email: mjdimattio@blair.com No pricing of any kind is to appear on the package or product unless it is a Draper's & Damon's product and retail price tickets are specifically requested. No unapproved inserts, catalog advertisements, customer solicitations, customer surveys, suppliers, phone number or email address is to appear on the package or product. Failure to comply with these packaging specifications may result in chargebacks and/or penalties POLYBAGS: Polybag style is indicated on the purchase order and packaging specification. The sourcing of polybags is the responsibility of the supplier. Material: 1.0+ mil Polyethylene (no other materials are acceptable) Background Color: Clear - for most goods Opaque - for silk, linen and 100% nylon garments. The only exception is Winter Silks which requires clear polybags for all goods. Dimensions: Vary depending on the bulk and folded size of the item. Once packaged, the item must fit comfortably in the bag (no creases or puckers) but not move freely (bag should be close fitting). Refer to Standard Fold/Polybag Sizes Charts. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 34 Back of Polybag: Background clear All polybags must have country of origin printed below the warning or the country of origin must be clearly visible on the care label and be able to be viewed through the polybag. Orchard Brands requires that the following safety warning be printed on the back of all Polybag or on a self adhesive sticker (white with black lettering) that is attached to the back of the Polybag: “WARNING-TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES OR PLAYPENS. THIS BAG IS NOT A TOY.” Orchard Brands prefers that all apparel polybags have eight 1/4” air vent holes (4 in front, 4 in back) punched near the top and bottom of the Polybag. Securing of the Polybag The Polybag should be heat sealed. If heat sealing is not possible, the polybag must be sealed as shown below or be sealed with a self-adhesive strip. Flap: For garments folded 14” x 8 1/2” or smaller - a 2” fliplock must be used. For garments folded 16” x 12” or larger - a 3” fliplock must be used. For garments folded 14” x 8 1/2” or smaller: For garments folded 16” x 12” or larger: Two pieces of clear tape (1/2” W X 1 1/2” L) Three pieces of clear tape (1/2” W X 1 1/2” L) See following page for diagrams. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 1” 2.54 cm 1” 2.54 cm Orchard Brands Page 35 1” 2.54 cm 1” 2.54 cm 2” 5.08 cm 5” 12.7 cm 4” 10.16 cm 3” 7.62 cm 5” 12.7 cm 4” 10.16 cm 1” 2.54 cm BACK VIEW 4” 10.16 cm 4” 10.16 cm ‘Warning-to avoid danger of suffocation, keep this bag away from babies and children. Do not use in cribs, beds, carriages or playpens. This bag is not a toy.’ ‘Warning-to avoid danger of suffocation, keep this bag away from babies and children. Do not use in cribs, beds, carriages or playpens. This bag is not a toy.’ Country of Origin 4” 10.16 cm Country of Origin RN 81700 1” 1” 2.54 cm 2.54 cm BACK VIEW RN 81700 1” 2.54 cm TISSUE: White tissue with a minimum of 9” X 12” must be used on products when requested on the product packaging specifications and purchase order. **Samples will be provided upon request PINS/CLIPS: Plastic clips may be used in any product folds. Pins are not permitted without prior notification and approval from the Buyer. Chipboard Backer: Lightweight chipboard backer (12 pts or less) must be used on products when requested on the product packaging specifications and purchase order. **Samples will be provided upon request. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 36 Belts: Belts need to be coiled and placed in a close fitting polybag and heat sealed (preferred) or taped. Shoes: All shoe boxes must be rubber banded. Vendors utilizing a one piece box must submit a sample to the DC Packaging/Compliance staff for review prior to any rubber banding exemption being granted Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 37 IX. Standard Fold/Polybag Sizes/Backers –Apparel Below are the cartons and specs that we require be utilized unless alternative specs have been provided by the brand or prior permission has been granted by the brand or IDC packaging staff. **Cartons are based on outside dimensions. ** If you need to adjust for any reason we ask that you keep the same footprint ( LxW ) and adjust the height only. Carton Size 19 7/8” L 12 1/8” W 12 1/8” H and 6” H 24” L 16 ½ W 15” H OR 24”L 16 ½” W 11” H and 6 “H 24” L 16 ½ W 15” H OR 24”L 16 ½” W 11” H and 6” H 24”L 16 ½” W 11” H and 6” H Fold Size Polybag Size 11 1/2” H (29.21 cm) 9 3/4” W (24.77 cm) 12 1/2” H (31.75 cm) 11 1/4” W (28.58 cm) 1 Mil 14” H (35.56 cm) 8 1/2” W (21.59 cm) 15” H (26.04 cm) 10 1/4” W (38.1 cm) 1 Mil Garment Fold Lingerie, Undergarments, Blouses, Crewneck or Polo Shirts, Pajamas, Skirts Backer Backer Size Lingerie, Undergarments Others-No 12 pts or less 10 1/2” H (26.67 cm) 8” W (20.32 cm) Men’s Dress Shirts Yes 12 pts or less 13 5/8” H (34.61 cm) 8” W (20.32 cm) 16” H (40.64 cm) 12” W (30.48 cm) 17” H (34.29 cm) 13 1/2” W (43.18 cm) 1 Mil Men’s Pants, Jeans, Sweatshirts, Dresses, bulky Sweaters, Robes, Nightgowns, Jackets No In half with arms behind 18 1/2” H (46.99 cm) 23 1/2” W (59.69 cm) 1.25 Mil Suit Coats, Sport Coats (unless specified as GOH) Yes 12 pts or less 32” H (81.28 cm) 16 1/4” W (41.28 cm) The above requirements on cartons and specs MUST be utilized. If there are issues/concerns please contact our Packaging/Compliance staff and we will work together to come up with an appropriate solution. Otherwise the shipment may be subject to chargeback’s. **To further help reduce mixed cartons ,please note our minimum carton size allowed is 12x12x4** Continued On Next Page Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 38 Example: Menswear Suit/Sport coat fold information: A lightweight chipboard backer is placed inside the coat. Fold sleeves to the side/behind and then bring the bottom of the coat up once. The coat is then placed into a close fitting polybag (not a garment bag) and sealed with three pieces of tape as shown in the pictures below. Chipboard Backer 32” X 16 1/4” 81.28 cm X 41.275 cm Barcoded Unit Label Coat is unbuttoned Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 39 X. ITEMS ON HANGERS Merchandise MUST NOT BE SENT on hangers or in hanger packs unless specified on purchase order. If there are any questions on this please contact the Buyer listed on the purchase order. The bar coded unit label shall be placed in the upper center as illustrated in the below diagram. Apparel is not to be individually packed within a box within the master shipping carton. Laydown or Vertical Garment on Hanger (GOH) boxes may be specified on the purchase order or the specification package. The below dimensions are guidelines only and vendors can deviate from them as necessary. Please remember the 40 lb weight requirement per carton. If we find issue with any cartons received we will consult with the vendor and the brand for future shipments. Only use GOH boxes when specified on the Purchase Order or in the specification package. Any questions please refer to the Buyer listed on the purchase order. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Garment on Hanger (GOH) Box Sizes Box size dimensions for Horizontal GOH: 32”-38” Length (81.28cm-96.52cm) 22”-24” Width (55.88cm-60.96cm) 1”-9” Height (2.54cm-24.13cm) Orchard Brands Page 40 Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 41 Box size dimensions for Vertical GOH: 8”-24” Length (20.32cm-60.96cm) 18”-20” Width (45.72cm-50.80cm) 36”-42” Height (91.44cm-106.68cm) No merchandise on hangers in hanger packs unless specified on purchase order. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 42 XI. Packaging for Home Soft Goods/Textiles All products supplied to Orchard Brands must be packaged and ready for direct shipment to the customer. Orchard Brands may provide detailed packaging specification information for each product. The supplier is responsible for adhering to all packaging specifications provided. The requirements for each item are standard and all packaging should meet the following descriptions unless otherwise noted by the packaging specifications. If the supplier finds it necessary to make any changes to the original packaging specifications, they must contact Orchard Brands Packaging Department for approval. Packaging/Charge backs: Rhonda Brunecz Phone (814) 563-5251 Email: rsbrunecz@blair.com Packaging/Charge backs: Chris Harvey Phone (814) 563-5265 Email: cfharvey@blair.com Packaging/Chargebacks: Melissa DiMattio Phone (814) 563-5145 Email mjdimattio@blair.com No pricing of any kind is to appear on the package or product unless it is a Draper's & Damon's product and retail price tickets are specifically requested. No unapproved inserts, catalog advertisements, customer solicitations, customer surveys, suppliers, phone number or email address is to appear on the package or product. Failure to comply with these packaging specifications may result in chargebacks and/or penalties POLYBAGS FOR HOME SOFT GOODS/TEXTILES Material: 1.0+ mil clear polyethylene (no other materials are acceptable) Vinyl zippered bags are acceptable for home textiles and do not require the suffocation warning on the bag. Dimensions: vary depending on the bulk and folded size of the item. Once packaged, the item should fit comfortably in the polybag (no creases or puckers) but not move freely (bag should be close fitting). Packaging For Rolled Rugs: Package in 4 mil opaque (black or brown) re-mailable polyethylene bag, securely sealed on both ends. While the above colors are highly preferred we will accept clear packaging. Plastic zip ties are preferred due to the amount of labor required to remove metal clips or wires when completing quality inspections. Printing: Orchard Brands requires that a warning be printed on the back of all polybags except for vinyl zippered bags. It should state: “WARNING – TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES OR PLAY PENS. THIS BAG IS NOT A TOY.” Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 43 Orchard Brands prefers that all soft goods/textile Polybag have eight 1/4” air vent holes (4 in front, 4 in back) punched near the top and bottom of the polybag. If fabric content, care instructions, or country of origin cannot be on the item, it must be either on an insert or a self adhesive label applied to the polybag WARNING – TO AVOID DANGER OF SUFFOCATION; KEEP THIS BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES OR PLAY PENS. THIS BAG IS NOT A TOY. Warning message Back view of polybag Polybag Closure: Orchard Brands prefers that all polybags be heat-sealed. Securing of the Polybag The polybag should be heat sealed. If heat sealing is not possible, the polybag must be sealed as shown below or be sealed with a self-adhesive strip. The below diagrams note proper tape placement. The tape should be clear and (½”W X 1 ½”L) 1” 2.54 cm 1” 2.54 cm 1” 2.54 cm 1” 2.54 cm 2” 5.08 cm 5” 12.7 cm 4” 10.16 cm 3” 7.62 cm 5” 12.7 cm 4” 10.16 cm 1” 2.54 cm BACK VIEW 4” 10.16 cm 4” 10.16 cm ‘Warning-to avoid danger of suffocation, keep this bag away from babies and children. Do not use in cribs, beds, carriages or playpens. This bag is not a toy.’ ‘Warning-to avoid danger of suffocation, keep this bag away from babies and children. Do not use in cribs, beds, carriages or playpens. This bag is not a toy.’ Country of Origin 4” 10.16 cm Country of Origin RN 81700 1” 1” 2.54 cm 2.54 cm BACK VIEW RN 81700 1” 2.54 cm Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 44 Labels: Placement of the self adhesive bar code label on poly-bag should be on front of the bag centered in the middle, horizontally on the bag. No Handwriting Is Acceptable. No pricing of any kind is to appear on the package or product unless it is a Draper's & Damon's product and retail price tickets are specifically requested. No unapproved inserts, catalog advertisements, customer solicitations, customer surveys, suppliers, phone number or email address is to appear on the package or product. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 45 XII. Hard Goods/Non Apparel Unit Packaging Includes -Jewelry, Purses, Wallets and Tote Bags All products supplied to Orchard Brands must be packaged and ready for direct shipment to the customer. Orchard Brands may provide detailed packaging specification information for each product. The supplier is responsible for adhering to all packaging specifications provided. The requirements for each item are standard and all packaging should meet the following descriptions unless otherwise noted by the packaging specifications. If the supplier finds it necessary to make any changes to the original packaging specifications, they must contact Orchard Brands Packaging Department for approval. Packaging/Charge backs: Rhonda Brunecz Phone (814) 563-5251 Email: rsbrunecz@blair.com Packaging/Charge backs: Chris Harvey Phone (814) 563-5265 Email: cfharvey@blair.com Packaging/Chargebacks: Melissa DiMattio Phone (814) 563-5145 Email: mjdimattio@blair.com No pricing of any kind is to appear on the package or product unless it is a Draper's & Damon's product and retail price tickets are specifically requested. No unapproved inserts, catalog advertisements, customer solicitations, customer surveys, suppliers, phone number or email address is to appear on the package or product. Failure to comply with these packaging specifications may result in chargebacks and/or penalties. Packaging: 1) All units must arrive to the Distribution Center completely enclosed and secured in a clamshell, blister pack, box, bubble bag, or poly-bag. 1) Any 2 piece gift box must be poly-bagged. The poly-bag must be heat sealed or taped with a minimum of two pieces of clear tape. 2) All other boxes must be taped shut 3) Any open display box or sleeved unit must be poly-bagged and then be heat sealed or taped with a minimum of two pieces of clear tape 4) Any item received in a blister pack or clamshell must completely enclose the product and if any of the product is open to air then each unit must be poly-bagged, bubble bagged or boxed. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 46 5) Minimum packaged dimensions: 4” in either length or width and ¼” high/deep for the entire 4”. The item must be able to accommodate the required 4x2 UPC label. 6) Cylindrical items – must be either individually boxed (preferred) or in a bubble mailer (jiffy mailer). 7) Magnetic items – must be packaged in a manner that the magnets will not adhere to metal through the packaging. 8) Books & Calendars – edges/corners must be protected; either completely boxed, cover corners/edges with cardboard & then shrink wrap or use a bubble/jiffy mailer. 9) All tins must be wrapped in either tissue or bubble wrap. 10) All pierced earrings must have a “mini grip” attached. Post Earrings- After the earring is carded & earring back secured, slip a rubber grip at the tip of the post [grip will extend about 1/8” beyond post]. All packaging must meet the minimum packaging dimensions of 4” in either length or width and ¼” high/deep for the entire 4” and must be able to accommodate the 4x2 UPC label. LABELING: The bar coded unit label must be placed on the individual units as illustrated below. The label cannot cover any significant product information that would be used by the consumer. The vendor must also ensure that applicable U.S. Customs laws with regard to Country of Origin labeling are met. Unit labels must be on the top side of the product. If the product is put in a polybag the label should be placed as per the diagram on page 27. Unit Label PLACEMENT EXAMPLES: Display Gift Box Sleeved Unit Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 47 CRITERIA FOR SORTER CAPABILITY: Objective: To maximize operating efficiency and reduce fulfillment operating cost to the brand by utilizing distribution sorter capability where appropriate. Items NOT Conveyable: Unit Itself or Packaged item is NOT at least 4”x2”x1/4” Packaged item NOT at least ¼” in Height for entire 4” Length OR Width Packaged item must be able to accommodate 4x2 unit label Magnetized Products Cylindrical Products – ex. Glasses unless in a box Fragile Products Liquid Products of any type Cartons with Clear Plastic Product Cartons with open face (retail packaging) Books WITHOUT reinforced corners or boxed Dimensions Greater Than 23 x 16 ½ x 9 1/2 2-Pc Jewelry Boxes (whether sleeved or not) Guidelines for CONVEYABLE - with proper packaging (Poly bag, bubble wrap and or box with secure taping on top and bottom openings), items may be made conveyable thereby reducing operating costs. Dimensions Equal to OR Less than 23 x 16 ½ x 9 ½ Flat items with poly bag, i.e. sink mats can be made conveyable Packaged item must be able to accommodate 4x2 unit label ALL ITEMS – CONVEYABLE OR NON-CONVEYABLE MUST HAVE THE ORCHARD BRANDS REQUIRED PRODUCT BAR CODED UNIT LABEL APPLIED TO THE PRODUCT. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 48 XIII. Master Cartons for Apparel/Home Soft Goods/Textiles Material: 200 pound Test Carton or metric equivalent, regular slotted carton “c” flute, 42-26-42 pound construction unless otherwise specified. The sourcing of cartons is the responsibility of the supplier. All shipping cartons must be free of BHT (phenolic antioxidants/preservatives). All shipping cartons for white colored & white ground, merchandise must have a large oriented polyethylene liner placed in the carton prior to placing the goods in the carton. Dimensions: Vary depending on product bulk and folded size. Details may be listed in the product packaging specifications. Outside dimensions are always specified in inches as Length x Width x Height (L x W x H). Maximum carton dimensions are 24” X 16.5” X 15”. Minimum Dimensions are 12” x 12” x 4”.We prefer you use the sizes listed on page 37 of this manual but we can accept carton sizes that are between our MIN/MAX dimensions if needed. All changes or variance requests must be communicated to and approved by the Orchards Brands Packaging Staff. . Cartons must not exceed Orchard Brand’s 40 lb. (18.2 Kilo) per carton weight limit. Quantity/Units per carton: The number of units varies depending on the type of product, product bulk, and fold size. In general, all units should fit comfortably in the carton when it is fully packed. The units should be stacked in one or two stacks depending on the specifications provided by Orchard Brands. If two stacks are specified the units should be placed side by side in the carton with the two stacks being separated by a corrugated backer. Alternate stack directions in all cartons. They should not be too tight (carton sides, top and bottom may deform) or too loose (product may get crushed or shift position during shipment). Improper packing of cartons makes palletizing them in the Distribution Center difficult or impossible. The supplier must notify the Packaging Department when they determine if more or fewer units than specified will fit into a carton. The Packaging Staff will review with the vendor to reach an agreeable decision. Filler cartons are absolutely prohibited. Carton Sealing: Should be 2” - 3” wide polypropylene or paper tape. The tape must not interfere with the carton marking or adhere to any inside merchandise and must either match the box color or be clear. Cartons must not be sealed with staples or any type of banding. Carton Marking: The carton must have a bar coded label on one end panel Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 49 Please Note: If for some reason you cannot comply with any part of the required Orchard Brands packaging specifications, please contact the Orchard Brands Packaging Department. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 50 XIV. Master Cartons for Hard Goods Material: 200 pound Test Carton, unless otherwise specified Dimensions: Maximum carton dimensions are 24” X 16.5” X 15”. Minimum Dimensions are 12” x 12” x 4”. We prefer you use the sizes listed on page 37 of this manual but we can accept carton sizes that are between our MIN/MAX dimensions if needed. All changes or variance requests must be communicated to and approved by the Orchards Brands Packaging Staff. All changes or variance requests must be communicated to and approved by the Orchards Brands Packaging Staff. Master cartons must not exceed Orchard Brands 40lb (18.2 kilo) carton weight limit unless advanced prior approval is given. Quantity/Units per carton: The manufacturer will supply Orchard Brands with carton quantities. In general when fully packed all units should fit comfortably in the carton. They should not be too tight (carton sides, top and bottom may deform) or too loose (product may get crushed or shift position during shipment). Improper packaging of cartons makes palletizing them in the Distribution Center difficult or impossible. The manufacturer must notify Orchard Brands Packaging Department of any changes prior to shipping. Filler cartons are absolutely prohibited. Carton sealing: Should be 2” – 3” wide polypropylene or paper tape. The tape must not interfere with the carton marking nor adhere to any inside merchandise. Cartons must not be stapled. Banding is allowed only when absolutely necessary due to carton weight and/or size. Carton marking: The carton must have a bar coded label on one end panel. If the vendor is not using a bar coded carton label they must print on a generic label, the vendor name, product number, quantity, size (if applicable), purchase order number, and carton number. A “HEAVY” label is to be used for all master cartons weighing over 40lbs and all remailer cartons weighing over 25 lbs. The label is to be placed on the end panel center at the bottom of the carton– Label is to have an orange background with black lettering. Any cartons containing glass items must have a Fragile Sticker applied to the same side of the carton that the UCC 128 carton label is applied to. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 51 Please Note: If for some reason you cannot comply with any part of the required Orchard Brands packaging specifications, please contact the Orchard Brands Packaging Department. HEAVY *Any cartons over 40lbs must be pre-approved. In cases where approval has been given, a “HEAVY” label is to be placed on the same end panel as the carton label. Label – Orange background with black lettering *Any cartons that contain glass items need to have a fragile label such as the one below placed on the same end panel as the carton label. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 52 XV. Re-mailer Re-mailer – Must be 200lb test strength LABELING: The bar coded unit label must be placed on the individual units as illustrated below. The vendor must also ensure that applicable U.S. Customs laws with regard to Country of Origin labeling are met. See next page for illustration of label placement Any special handling instructions must be preprinted or contained on a label on each remailer carton. For Example: Heavy, Fragile, or This End Up. For instances where the master carton holds only one unit the vendor must place the carton label on the end panel and the unit label on the top of the carton. The unit label cannot be on the split of the box. The vendor is to supply: Remailers for each shipment as noted on PO’s. Include extra knockdown remailers in the amount of 3% of units ordered (no less than 5 cartons per SKU). Bar coded unit labels are not required on the extra knockdown remailers. All remailer cartons must be securely taped on all sides. No pricing of any kind is to appear on the package or product unless it is a Draper's & Damon's product and retail price tickets are specifically requested. No unapproved inserts, catalog advertisements, customer solicitations, customer surveys, suppliers, phone number or email address is to appear on the package or product. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 53 Example of Re-mailer Label Placement If the master carton contains a single unit then a carton label must be attached to the end panel Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 54 INNER CARTON Inner Cartons are not permitted without prior approval from OBDC Packaging staff. If approval is given, below are instructions on how we would like to have these cartons labeled. *No Inner Packaging Is allowed without prior consent from our packaging staff at the distribution center in Irvine Pa. LABELING: A typed self adhesive label clearly showing the product number, quantity and size (if applicable) must be applied to the upper left hand corner of one end panel. Any mixed cartons must be clearly broken down by product number, quantity and size (if applicable). Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 XVI. FOOD AND FLORAL REQUIREMENTS Orchard Brands Page 55 SPECIFICATIONS – SPECIAL FOOD AND FLORAL PREPACK LABEL REQUIREMENTS: B. Bar coded unit label. The label must not cover any information related to nutritional information. A 2 ½ X 1 inch label may be used with prior approval by OBDC. C. Shelf life of food products must have pull date information on each individual unit, shipping carton, and Manifest. (Example: Best if used by Jan. 2012.) D. Required stored temperature :( Example: Best if stored at 40 - 60F.) Also state this on the packing list, top of pallet and/or each individual carton. All glass containers must be, bubble wrapped polybagged and boxed. Please refer to your Buyer. All products with obvious odor (liquid or dry) must be poly bagged. All liquid products or products that could liquefy must be polybagged and sealed. All tins must be wrapped in either tissue or bubble wrap. Gift Wrap Boxes: When gift-wrap boxes are labeled, please use a non-adhesive unit label so gift packaging is not damaged when the label is removed. These can be specified when ordering through one of our approved unit label suppliers. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 56 Please, no mixed SKU’s in master carton if applicable. Package goods in plain brown exterior with the above information visible. If you need to add filler, please use paper, shredded paper, formed foam, clear bubble pack or sealed air packets. NO STYROFOAM POPCORN, POLYSTYRENE, POLYSTYRENE-LIKE LOOSE FILL, PVC (ALSO KNOWN AS POLYVINYL CHLORIDE) OR CRINKLE PACK. INNER-PACK IS ALLOWED ONLY TO PREVENT BREAKAGE. IT MUST BE PREARRANGED by your Buyer AND NOTED ON THE PURCHASE ORDER. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 E. Orchard Brands Page 57 WREATH EXAMPLE Affixing the wreath to the bottom of the box with wire, or straps prevents damage during shipment. Vendors Note: The above package design we find ships very well and wreaths can be easily removed. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 58 XVII. INDIVIDUAL BOXES PALLETIZED AND SHRINK WRAPPED 12345-67 12345-67 D-1234 D-1234 12345-67 12345-67 12345-67 D-1234 D-1234 D-1234 12345-67 12345-67 12345-67 D-1234 D-1234 D-1234 PALLET LABEL: To: Orchard Brands Irvine, PA From:MFR Place of MFR Product# Pallet P.O.# Qty Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 59 Palletizing of product is not required but when done the following must occur: 1) All pallets must be shrink-wrapped and case labels must be facing to outside of the pallet. 2) Hard good products must be palletized by product number. 3) Pallet height maximum is 68 inches. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 60 XVIII. Hazardous Materials Bio-Hazardous Materials Vendor Communication In order to minimize associate and customer concerns regarding exposure to biohazardous materials, it is important for Orchard Brands to be aware of what you as a vendor might be placing in or on packaging or product that could cause suspicion. This would include absorbent materials to reduce mildew, insecticides, packaging lubricants, or other material that we should be aware of. All hazardous material goods must be labeled to meet Department of Transportation (DOT) packaging specifications, and must also include a shipper’s certification. Please advise your Buyer if your product has land or air transportation restrictions. If you are using any of the above mentioned materials, please identify these materials and list them on this communication in the table provided below. Please include a copy of the Material Safety Data Sheet with your packing list for the initial shipment of each new product. In addition, we ask that you refrain from using white (and other) powders in your packaging, if it is possible to do so without compromising product quality. We remain committed to associate and customer safety. While we are confident that our vendors and suppliers share the commitment, we deem it necessary to take these steps, and obtain information from our vendors, as part of our security measures. Materials used for packaging: No materials used for packaging: Check Here 1. 2. 3. 4. 5. Signature Typed Name & Title Date Company Retain one copy of this document for your records. Return a signed copy to Orchard Brands in the enclosed envelope. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 61 XIX. Vendor Charge Backs When the Orchard Brands Distribution Center discovers problems including but not limited to: 1)Non-submittal of EDI ASN’s or inaccurate EDI ASN’s 2)Late EDI ASN’s – ASN’s that arrive after the shipment is here. 3)Non-submittal of completed eSPS Carton listings to OB India or OBGS in time to get the ASN to the distribution center before the shipments arrival 4)Sending a manual manifest for a shipment without prior approval 5) Bands on Cartons 6) Carton labels missing or non-compliant 7) Carton quantities inaccurate 8) Carton contains mixed sku’s not clearly identified 9) Cartons containing more than one purchase order 10) Carton size or weight non-compliant 11) Incorrect garment label 12) Merchandise packaging non-compliant 13) Unit labeling missing or non-compliant 14) Issues related to garments found to not meet the quality requirements for sale to our customers 15) Early shipment without prior approval A) All shipments received in with compliance issues will receive a $50.00 minimum chargeback regardless of the time involved and supplies used. This charge will increase as needed to cover the actual amount for labor hours and supplies used if the actual charge exceeds the $50.00 minimum. B) Repeated minor issues or repeated failure to comply considerably impacts on Orchard Brand’s operational efficiency. Orchard Brand’s desires to initially work with vendors to ensure these errors do not continue but ongoing infractions will result in significant penalties. If they do continue, chargeback’s will be issued as follows 3rd similar infraction in a 12 month period - $250 charge in addition to any hours or costs related to the infraction. 4th similar infraction in a 12 month period - $500 charge in addition to any hours or costs related to the infraction 5th similar infraction and all subsequent in a 12 month period - $750 charge in addition to any related to the infraction. The Orchard Brands D.C. and/or Brand shall notify the Vendor in writing of any debits taken by the Orchard Brands Distribution Center against the Vendor’s account as a result of any such adjustment. The Vendor shall be deemed to have accepted each such adjustment unless, within 30 days following its receipt of the Orchard Brands Distribution Center notification, the Vendor provides the Inbound Senior Manager with a written protest explaining why such adjustment should not be made accompanied by relevant documentation. Orchard Brands Compliance Manual Issued: Revised: February 20, September 2008 2013 Orchard Brands Page 62 XX .Vendor Acknowledgment Form After reviewing the Orchard Brands Compliance Manual, this form must be completed and returned to us at - vcompliance@blair.com Please provide names, phone numbers, e-mail addresses, and locations of your team. This will enable us to easily contact those most involved in the preparation of our merchandise. Thank you for participating. Please check the brand(s) you are shipping to below Brand: Blair NTO Sahalie AMO AS-TOG D WS LS GV SOL Vendor Number or Code: ___________ VendorName:________________________________________________________________ VendorAddress_______________________________________________________________ PhoneNumber:_______________________________________________________________ Email Address:_______________________________________________________________ Sales Representative :_________________________________________________________ Phone#:____________________________________________________________________ EmailAddress:_______________________________________________________________ Packaging Contact :___________________________________________________________ Phone #:____________________________________________________________________ E-Mail Address:_______________________________________________________________ Shipping /Warehouse Contact:___________________________________________________________ Phone #:____________________________________________________________________ E-Mail Address:_______________________________________________________________ Please sign the form and email or fax to: vcompliance@blair.com or 814-563-5207 I acknowledge receipt of the Orchard Brands Compliance Manual. SIGNATURE: ______________________ DATE_________________
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