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Welcome to The Flooring Show
Exhibitor Manual 2014
IMPORTANT: If you are NOT the person responsible for organising the logistics in relation to your
participation in the show please send on to appropriate person. If you have a space only stand please
send a copy of this manual to your stand contractors.
Dear Exhibitor
Welcome to the Flooring Show Exhibitor Manual 2014
It is important that you read the manual thoroughly as it is designed to give you all the information you
need in relation to exhibiting at the exhibition. You will find details of:
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Official contractors (page 5/6)
Exhibition Timetable (page 7)
How to access the venue for loading and unloading (page 8)
Details about the shell scheme stands we provide (page 9)
What we need from you if you have a space only package (page 10)
General show information and services (page 13-18)
In the exhibitor area of our website, as well as the exhibitor manual, you will find important forms from
our contractors these include information on how to order furniture, extra lighting or standfittings. Also
in this section are maps on how to get to our Dragon Road Holding Area, a map of the Harrogate
International Centre and a map of Harrogate for your information.
I do hope you find all this information useful and if you require any assistance please contact either
myself or Georgia.
Kind Regards
Wendy Adams
Event Director
V3 11/6/14
Contents
Page 3
Checklist
Page 4
Your Exhibition Management Team
Pages 5-7
Official Contractors
Page 7
Exhibition Timetable
Pages 8
Setting up and Breaking Down your Stand
Pages 9-10
Stand Specifications
Pages 11-12
Requirements
Pages 13 - 18
General Information and Services
Forms – please download separately from our website if required:Organisers Requirements & Request Forms
Health & Safety – Statement of Responsibility
Exhibitors Appointed Contractors
Notification of Additional Companies (Stand Sharers)
Music Licences
Emergency Procedures Information
Contractors Forms & Information
Joe Manby Ltd – Standfitting Order Form
Joe Manby Ltd – Name board Details
Joe Manby Ltd – Electrical Order Form
JMT InDisplay – Furniture Package Options
HIC – Stand Catering Order Form and IT order Form
Maps
Dragon Road Map & Instructions
HIC Site Plan
Harrogate Town
Checklist
To Do
Deadline
Accommodation
29th August
Carpet
22nd August
Catering Requirements
Electrical Requirements
8th
September
15th August
Exhibitor Badges
22nd August
Exhibitors Appointed Contractors Form (space only stands)
ASAP
√
Date
12th
September
Health & Safety - Statement of Responsibility Form (shell scheme stands) 22nd August
Furniture Requirements
Insurance
22nd August
Name Board Details
15th August
Music Licence Form
22nd August
Stand Fittings & Extras
15th August
Stand Sharers Form
ASAP
Risk Assessment, Method Statement and Stand Plan (space only stands)
1st August
Telephone Lines
22nd August
Transport , Storage & Lifting
8th August
Visitor Data Capture
5th
September
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Your Exhibition Management Team
SALES AND OPERATIONS:
Wendy Adams: Event Director
wendy@theflooringshow.com
Georgia Pick:
Event Manager
georgia@theflooringshow.com
Suzy Makin:
Sales Manager
suzy@theflooringshow.com
Tel: + 44 (0) 1423 779967
Fax: + 44 (0) 1423 770121
MARKETING ENQUIRIES:
Paul Stott
Director
Paul@mediageneration.co.uk
Tel: +44 (0) 1423 524545
ORGANISERS OFFICE ON-SITE
For all operational / organisational and stand queries during the exhibition, build up and breakdown: Tel: + 44 (0) 1423 537341
Fax: + 44 (0) 1423 537345
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OFFICIAL CONTRACTORS
Accommodation
Reservation Highway
Wells House
Cold Bath Road
Harrogate
HG2 0NA
Tel: + 44 (0) 1423 525577
Fax: + 44 (0) 1423 525599
Email:admin@reservation-highway.co.uk
Audio Visual
Harrogate International Centre
Kings Road
Harrogate
HG1 5LA
Tel: + 44 (0) 1423 537448
Email: connecthic@harrogate.gov.uk
Carpet
JMT Indisplay Ltd
Unit A
Ventura Park
Old Parkbury Lane
Colney Street
St Albans
Herts
AL2 2DB
Tel: +44 (0) 1923 851580
Fax: +44 (0) 1923 854681
Contact: Jackie
Email: jackie@jmtindisplay.co.uk.
Website: www.jmtindisplay.co.uk
Catering
Kudos Catering (UK) Ltd
Harrogate International Centre
Kings Road
Harrogate
North Yorkshire
HG1 5LA
Tel: + 44 (0) 1423 537334
Email: Kirsten.Rolph@harrogate.gov.uk
Website: www.hicyorkshire.co.uk
Electrics
Joe Manby Ltd
Hookstone Park
Harrogate
North Yorkshire
HG2 7DB
Tel: + 44 (0) 1423 814730
Fax: + 44 (0) 1423 814760
Email: ops@joemanby.co.uk
Website: www.joemanby.co.uk
Contact: Ben Atkinson
Furniture
JMT Indisplay Ltd
Unit A
Ventura Park
Old Parkbury Lane
Colney Street
St Albans
Herts
AL2 2DB
Tel: + 44 (0) 1923 851580
Fax: + 44 (0) 1923 854681
Contact: Jackie
Email: jackie@jmtindisplay.co.uk.
Website: www.jmtindisplay.co.uk
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Photographer
Proctor Photography
Tel: + 44 (0) 1423 524768
Mobile: + 44 (0) 7872 986856
Contact: Pat Proctor
Email: mail@proctorphotography.co.uk
Stand Build
Joe Manby Ltd
Hookstone Park
Harrogate
North Yorkshire
HG2 7DB
Tel: + 44 (0) 1423 814730
Fax: + 44 (0) 1423 814760
Website: www.joemanby.co.uk
Contact: Ben Atkinson
Security
Event Solutions
Unit 4
Highlands Farm
Berden
Bishops Stortford
Herts
CM23 1AB
Tel: + 44 (0) 1799 551181
Email: phil@eventsolutionssecurity.com
Contact: Phil Fellows
Storage & Transport
Lifting
Fishers (Harrogate) Ltd
Fourth Avenue
Hornbeam Park
Hookstone Road
Harrogate
North Yorkshire
HG2 8QT
Tel: 0800 197 0296
Fax: + 44 (0) 1423 810012
Email: fishers@fishers-harrogate.co.uk
Contact: Tom Beecroft
Telephone Lines
Harrogate International Centre
Kings Road
Harrogate
North Yorkshire
HG1 5LA
Tel: + 44 (0) 1423 537448
Fax: + 44 (0) 1423 537261
Email: connecthic@harrogate.gov.uk
Temporary Staff
Jupiter Events
69a Station Parade
Harrogate
HG1 1ST
Tel: +44 (0) 1423 224190
Email: sue@jupiterevents.co.uk
Contact: Sue Brandom
Visitor Data Capture
Show Data Systems Ltd
The Thames Wing
Howbery Park
Wallingford
OX10 8FD
Tel: +44 (0) 1865 893560
Email: louise@showdata.com
Water & Waste
Movley Services Ltd
8 Admirals Way
Burnt Yates
Harrogate
Tel: + 44 (0) 1423 889673
Contact: Jonathan Movley
Email: movley@hotmail.co.uk
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Exhibition Timetable
Build Up
Space Only exhibitor
Space Only exhibitor
Thursday 18th September
Friday 19th September
08.00 – 18.00
08.00 – 20.00
Space only and shell scheme exhibitors
Saturday 20th September
08.00 – 20.00
All displays and exhibits must be completed by Saturday 20th September 20:00 hrs.
Exhibition Opening Times
Sunday 21st September 2014
Monday 22nd September 2014
Tuesday 23rd September 2014
16:00
09.00 – 18:00
09.00 – 18:00
09:00 –
Please be reminded that exhibits cannot be removed until after the close of the exhibition.
Break-Down
Breakdown
Tuesday 23rd September
Wednesday 24th September
16:00 – 22:00
08:00 – 14:00
Property not removed by 14:00 24th September may be disposed of at the discretion of the Organisers.
Exhibitors and contractors will be liable for any charges thus incurred.
Access to the exhibition halls will be between the hours given above ONLY. There will be no concession
to these hours without the prior consent of the organisers.
Exhibitors must not carry out work on their stand during the exhibition opening hours. Any alterations,
building, modification, loading or unloading of goods must take place only during the build up, offloading and break-down periods.
Power to stands will be switched off one hour after the close of the show. Should you require power
after this time, please contact the organiser’s office before 14:00 to confirm arrangements.
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Setting Up and Breaking Down your Stand
Space only exhibitors and contractors have access to the halls from Thursday 18th September and shell
scheme exhibitors are allowed to set up their stands from Saturday 20th September.
Before arriving at the Harrogate International Centre please report to our Exhibitors Holding Area, the
address for this is:
Dragon Road Exhibitors Holding Area
Dragon Road
Harrogate
HG1 5DB
There is also a map in the ‘Forms’ area of our website showing where the holding area is located.
At the Holding Area you will be issued with a vehicle pass and when there is an available space at the
halls to unload you will be directed to the halls by a traffic marshal. When unloading at the exhibition
halls, all exhibitors must ensure that their vehicles display the vehicle pass and that vehicles are
removed immediately after unloading. We enforce this system as there is very limited space to unload
at the Harrogate International Centre and it is the quickest and fairest way to ensure everyone gets
onsite as quickly and as smoothly as possible.
Please ensure all contractors are aware of this procedure as access to the halls will NOT be granted
without a valid vehicle pass.
IN A CHANGE FROM 2013 THIS RULE DOES NOW APPLY ON THURSDAY 18th SEPTEMBER – ALL SPACE
ONLY CONTRACTORS MUST REPORT TO DRAGON ROAD HOLDING AREA AND THEY WILL BE SENT
DOWN TO THE HALLS AS A SPACE BECOMES AVAILABLE.
Please note:
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Children less than 16 years of age will not be admitted to the hall during build up and breakdown.
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Animals will not be allowed into the halls at any time.
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Stand Specification
Shell Scheme Package Stands
Traditional Build Stands will be erected for exhibitors by Joe Manby Ltd as part of the shell scheme
package. Traditional style stands consist of batten and plywood walls which will be painted in white
emulsion. Should you wish for an alternative colour to give your stand a different look this can be
arranged direct with Joe Manby Ltd, contact details on page 6. Please note there will be a charge for
this service.
As mentioned, the walls of the stand will be painted white, but the interior treatment and decoration of
the stand is the responsibility of the individual exhibitor. You can fix items to your walls by the use of
nails, screws, staples, split battens etc. No adhesives can be used on the shell scheme walls.
You will also be supplied with a fascia on all open sides with an illuminated name board showing your
company name and stand number. Please note the fascia will be in grey and you will receive 1
illuminated nameboard per fascia. In order to ensure your company name is spelt correctly you MUST
complete the JM Nameboard Form available from the ‘Forms’ area of our website.
To order additional stand fittings you need to download the Standfitting Order Form from the ‘Forms’
area of our website.
All displays and exhibits must be completed by Saturday 20th September 20:00 hrs.
Shell Scheme Electrics
Included within your shell scheme package is a 500W socket. If you need to order any additional
electrical facilities such as lighting you can order these through Joe Manby Ltd, contact details on page
5, alternatively please download JM Electrical Order Form from the ‘Forms’ section of our website.
Carpet
As part of the shell scheme package exhibitors are entitled to carpet on their stand free of charge. The
colour this year will be grey. If you have a shell scheme package but do not require carpet to be laid
please notify georgia@theflooringshow.com BEFORE 22nd August. If you require carpet in a different
colour please contact JMT Indisplay Ltd for information. Should you require your own carpet fitting then
please contact JMT Indisplay Ltd direct to agree this, their details can be found on page 5.
Stand Sharing
Exhibitors who plan to share their stand with other companies must obtain authorisation from the
organisers. Please bear in mind that only one name board will be provided. The organisers reserve the
right to refuse entry to stand sharers who have not been notified to them.
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Space Only Stands
The space only package does not include standfitting, walling or carpet, however a 500 watt socket and
electricity consumption is included. Please provide the organiser with the contact details of your
appointed stand contractor as soon as you have them so we can send them a copy of this manual. This
is easily done by completing the Appointed Contractors Form in the ‘Forms’ section of our website.
Either you or your stand contractor MUST send two sets of detailed plans showing structural stability of
the stand. Detailed drawings should show the form and dimension of every structural member with
appropriate general arrangement plans, sections and elevations, including full details of stairways, and
most importantly, calculations of loading and strength. We also require a risk assessment which covers
the construction and dismantling of the stand and operating from the stand during the open period,
insurance certificate and a method statement from your contractors. Please send the plans, risk
assessment and method statement to georgia@theflooringshow.com or to our postal address:
The Flooring Show
The Hayloft Studio
Clapham Green
Harrogate
HG3 2JD
A few things to note:
 If stand walls exceed 2.75m the exhibitor is responsible for making good both sides of the wall.
 You must not utilise any shell scheme walls boarding your space, you must provide your own
walling to all closed sides of the stand.
 The maximum height permitted within any individual stand in 4 metres. Please note you are not
able to build to this height in all areas of the Harrogate International Centre, please check your
individual stand with the organisers.
 If you are laying your own carpet please ensure the tape is completely removed on break-down,
any cost incurred by the organiser will be forwarded to the exhibitor.
 All electrical installations must be carried out by the official contractor.
 Stands must be built within the area of space contracted; this is a health and safety issue. No
stand should impinge or overhang the gangway.
 Space only sites are not permitted to attach any material to the Traditional Stand Build walls,
which may be adjacent to their stand.
 Exhibitors should note that all ducts must be kept clear of dust and that no obstruction can be
left in front of the fire hose points situated throughout the halls.
 Exhibitors are not permitted to wall off any sides of their stands which show as open on the
plan, as this is not effective for the exhibition. However glass/perspex panelling is permissible as
they allow visitors to see into the stands.
 All stand construction and displays must be made from fireproofed materials to the satisfaction
of the authorities.
 The Organisers are not able to supply labour for the handling of goods and other items.
Exhibitors should arrange with an appropriate contractor for this service.
PLEASE NOTE THAT THE ORGANISERS RESERVE THE RIGHT TO REFUSE TO APPROVE STAND
PLANS IF THE ABOVE GUIDELINES ARE NOT MET.
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Requirements
Fire & Safety Regulations
Any goods attached to your stand will constitute part of your stand and will be subject to these
regulations.
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Timber, less than 1” thick must be impregnated to CLASS 1 standard. Boards, plywood,
chipboard etc. must be treated in the same way if they are under ¾” thick. Treated boards will
have BS476 CLASS 1 marked on them.
Plastics, must conform to BS476 CLASS 1 fire regulations.
Fabrics, must be flameproofed or purchased already treated by use of approved chemicals.
Fabrics such as wool, twill and felt do not need to be treated.
Gangways, the gangways must be kept clear by LAW. Under no circumstances will exhibits,
stand dressings, be allowed to encroach into gangways. Offending items are liable without
warning to be removed.
Health & Safety
Exhibitor Responsibilities - Ensure that you carefully adhere to the guidelines set out.
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Ensure that you and your staff are familiar with your own and our Health & Safety Policy.
Carry out and produce risk assessments where necessary especially for during build up & breakdown.
Co-operate and work alongside the Organiser’s on-site to minimise Health & Safety risks.
Ensure all staff and contractors are qualified and competent to carry out work on your stand, as
you can be held liable for any incidents due to their incompetence.
Supply plans, risk assessments and method statements well in advance of the show and
organise structural surveys to be carried out by independent engineers for complex space only
stands.
You are advised to request the Health & Safety policies of any contractor you employ and ask
them to request the same from any sub-contractors they may use.
Traditional Build stands are required to complete and return Health and Safety - Statement of
Responsibility which is available from the ‘Forms’ area of our website.
Large / Heavy Exhibits / Lifting
If exhibitors are incorporating large/heavy equipment/machinery or pallets onto their stand, lifting will
be available on-site FREE OF CHARGE. Exhibitors must contact the organisers in advance of the build up
period to discuss their requirements.
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Mobile Units / Vehicles / Coaches
Companies whose stands include a vehicle must ensure the following: 
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The battery of the vehicle is disconnected once positioned on site and not reconnected until
the close of show and when all visitors have left the exhibition hall.
A minimal amount of fuel is left in the tank whilst the vehicle is positioned on site.
A drip tray is placed underneath the vehicle.
If you have concerns over the conditions stated above, or if you wish to discuss any other matter
relating to a stationary vehicle, please contact Georgia Pick on + 44 (0) 1423 779 967 prior to the build
up period.
Night Screens
Night screens are available for increased security on your stand and can be hired from Joe Manby Ltd,
see contact details page 5.
All stands must be uncovered during the hours that the exhibition is open to the public. Night screens
must be removed before the show opens and stored safely out of sight until closing time each evening.
If you require your stand to be cleaned during the night a spare key must be given to the organiser’s
office.
Platforms
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It is essential that exhibitors take steps, when designing and constructing their stands, to ensure
that the disabled are not precluded from getting onto their stand. Exhibitors should ensure that
appropriate ramps are included as part of the stand design.
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Platforms are not essential even with floor electrical or plumbing services. The general height may
not exceed 100 mm (4”), but areas may be super-elevated for display purposes. Details of super
platforms, above the height of 600mm (24”) to which persons have access must be submitted to the
Organiser for the approval of the Authorities.
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The flooring must not be less than a nominal 25mm (1”) thick. Flooring must, in any case, be laid
with closed joints. Platforms must be of a strength and stability sufficient to carry and distribute the
weight of the stand fitting, stand personnel, visitors and exhibits having regard to the loading limits
of the floors.
Standfitting Regulations
All work must be carried out in conformity with the requirements of the Rules and Regulations of
Harrogate International Centre and the organisers, The Flooring Show. Exhibitors are responsible for
ensuring that all contractors are made aware of and abide by these regulations.
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General Information
Access
As detailed on page 8, we will be using Dragon Road Vehicle Holding area as the vehicle assembly point
from Thursday 18th September. All exhibitors’ and contractors’ vehicles MUST proceed to this area for
build up and break-down to be directed to the Halls by Traffic Marshals. You will find a map showing the
location of Dragon Road Car Park in the ‘Forms’ section of the website. Vehicle passes will be
distributed at the holding area. On arrival at the halls during build up and break-down, all vehicles
including cars will be directed to unload. All exhibitors must ensure that their vehicles display the
vehicle pass and that vehicles are removed immediately after unloading.
Please ensure all contractors are aware of this procedure as access to the halls will NOT be granted
without a valid vehicle pass.
If you are a space only contractor and arriving on Thursday 30th August you ARE required to go to
Dragon Road.
Audio Visual
If you require any audio visual supplies for your stand, please contact HIC Technical on Tel: + 44 (0) 1423
537448 or Email: connecthic@harrogate.gov.uk
Banking Facilities
There is an ATM located outside of the main entrance of Hall M. There are branches of all major banks
in Harrogate town centre.
Business Facilities
A photocopying service and fax machine is available for use in the Organisers Office at the front of Hall
A. There will be a charge for these services.
Car Parking
Once again the car park will be free during the open days of the exhibition to all visitors and exhibitors;
it will be operated on a first come first served basis.
Please note that the Green underground car park is now owned by The Holiday Inn Hotel, so must not
be used.
Catering
Kudos Hospitality Ltd, in conjunction with the Harrogate International Centre, reserves the right to sell
and provide all catering equipment and refreshments including food, wine, spirits, beers and other
alcoholic and non-alcoholic beverages, consumed on the premises and reserves the right to impose a
13
surcharge on any goods not supplied by themselves. If you wish to arrange on stand catering please
complete the Catering Order Form from the ‘Forms’ area of the website. Alternatively contact Kirsten
Rolph on +44 (0) 1423 537334 for further information.
Children
No children are to be allowed in the halls during build up and break-down as it will contravene Health &
Safety policy and invalidate the venue insurance policy. Please ensure you adhere to this rule for their
protection. Children may wander off and be seriously injured or killed and they may inadvertently cause
accidents or damage to other persons and property on-site.
Cleaning
A service for cleaning stands but not exhibits is provided by Harrogate International Centre. This facility
is included as part of the exhibitors’ package. Waste is to be placed in the gangway at the end of each
day for collection.
Exhibitors requiring locked areas on stands to be cleaned must deposit a duplicate key, stating stand
number, with the organisers prior to the exhibition opening. This key must be collected from the
organiser’s office on the last open day of the exhibition. Exhibitors are requested to keep gangways as
clear as possible at all times.
Cloakroom and Luggage Store
The cloakroom is situated at the front of Hall A. A luggage storage facility will also be available in this
cloakroom.
Contractor Passes
These will be sent out to you 3 weeks prior to the show, please ensure that all staff are aware they
MUST wear a pass in order to get access to the halls during build up and breakdown.
Damage and Dilapidations
Please remember that any damage caused to the Exhibition building itself or the stand supplied, by you
or your contractors, is your responsibility. You will be charged for any damage that you make. If you
have a space only stand and are fitting carpet please ensure that exhibition carpet tape is used and is
completely removed on departure, any cost incurred by the organiser will be forwarded to the exhibitor.
Deliveries
If you wish to deliver goods to the show they must be delivered before 20:00 on Saturday 20th
September 2014 clearly marked as follows:
(Company Name)
(Stand Number & Hall)
The Flooring Show
Harrogate International Centre
14
Ripon Road
Harrogate
HG1 5LA
The organisers cannot accept any deliveries without prior agreement. Please ensure that you arrange
to have goods delivered when a stand representative is present.
Disabled Facilities
There is a limited amount of space available for disabled parking at the front of Hall A and Hall M. If you
require a disabled parking space, please contact the organiser’s in advance on 01423 779967. Disabled
toilets are available throughout the halls.
Exhibitor Personnel Badges
Please register all your staff before the show for ease of access. This includes any temporary staff you
have working on your stand. Badges will be posted out approximately 2 weeks prior to the show.
Please ensure that you fill in the Exhibitor Badge Application available on-line at:
http://www.eventdata.co.uk/Exhibitor/Flooring.aspx
First Aid
The First Aid Centre is situated in the link between Halls A and B and will be open during build up, breakdown and the show open times. Any medical emergency should be reported to the Organiser’s Office in
Hall A or a member of security who will be located throughout the show.
Forklifting
Onsite fork lifting is available through Fishers on transport@fishers-harrogate.co.uk. This service MUST
be booked in advance charge is £10 a cubic metre. A surcharge may apply if booked onsite.
Furniture
There is no furniture included in your stand package, but if you require furniture for your stand please
contact JMT Indisplay whose contact details are on page 6. Alternatively download the furniture order
form for the ‘Form’s section of the website.
Goods Removal
In an effort to improve the general level of security, it is requested that any exhibitors wishing to take
goods out of the exhibition hall after the build up period of the exhibition should apply for an official
“Goods Removal Form”. This is to be handed to the duty security guard on the exit. The form should be
duly completed and endorsed by a representative of the Flooring Show. These forms are available from
the Exhibition Organisers Office. Anyone attempting to remove equipment/goods without the form will
be escorted to the Organisers’ Office.
15
Hotel Accommodation
We work with a local accommodation agency to get great rates at local hotels. Nearly all their
recommended hotels are within walking distance of the exhibition centre. For advice contact
Reservation Highway on +44 (0) 1423 525577 or go straight to our booking area at www.reservationhighway.co.uk/rugs14
Insurance
Exhibitors should ensure they have adequate insurance protection. As a minimum, we require you to
have £2 million Public Liability cover. For advice on this contact Towergate Risk Solution 0113 391 9300.
Leaflets / Promotional Material
All exhibitors are reminded that business, including the dispensing of literature and promotional
material, must be conducted from their own stand. Exhibitors or their staff are not permitted to hand
out leaflets etc in the gangways and aisles, at the entrances to the show, or in any other part of the hall
except their designated stand area unless permission has been granted in advance by the Organisers.
Please note that material must not be attached to the fabric of the building. Any material found fixed to
walls will be removed immediately with damages charged directly to the exhibitor.
Lost Property
Any lost or found items should be reported to the Organisers Office at the front of Hall A.
Maintenance
If you need to carry out any maintenance work on your stand after the exhibition closes in the evening,
you should let us know by 14:00 that day so we can make the necessary arrangements for power etc.
Music Licence
If you intend to play music on your stand during the course of the exhibition you are required by law to
obtain music licences. Please download and complete the Music License Order form the ‘Forms’ section
of the website. If you need any advice please contact Georgia on 01423 779967.
Organisers Office
The Organiser’s office will be open throughout the tenancy period from 08:00 each day. This is situated
at the front of Exhibition Hall A.
Photographer
The show’s official photographer is Patrick Proctor. He will be around taking general exhibition shots,
but is also available to hire to take specific stand shots. You can download a booking form from the
‘Forms’ section of the website or his contact details are on page 6.
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Press Office / Press Packs
The press office is situated at the front of Hall A. Exhibitors are invited to leave up to 10 press packs in
the press office. Please ensure these are delivered on Saturday 20th September, and any remaining ones
collected after the show. Left over packs will be disposed of by the organisers.
Security
Every reasonable precaution is taken to ensure the safety and security of personnel and equipment and
the premises are patrolled day and night, however, we cannot accept any responsibility whatsoever for
any injury, loss or damage or any consequential losses which may befall exhibitors and their property.
Exhibitors are warned not to leave their stands unattended at any time when the exhibition halls are
open especially when the show closes and during break down.
During build up and break down periods, all exhibitors and contractors must wear an exhibitor or
contractor pass for security reasons. These will be sent out to you 3 weeks prior to the show, please
ensure that all staff are aware they MUST wear a pass in order to get access to the halls during build up
and breakdown.
All small goods, i.e. laptops etc, must be locked away when not in use, unless removed nightly. If you do
need to remove valuables each evening then please collect a Goods Removal Form from the Organiser’s
office. Laptops can be left with the security company at the front of Hall A. Please report any loss or
damage to the security office, to ensure thus does not affect your claims on insurance.
Sound Levels
Exhibitors using sound equipment including video on their stand must ensure that sound levels do not
exceed 80db. The organisers will strictly enforce this specification and reserve the right to require
exhibitors to reduce sound levels should they exceed the specification and cause disturbance to other
exhibitors.
Stand Personnel
Do you require additional help on your stand? Jupiter Events can provide professional, experienced
temporary staff to accommodate your requirements from Sales Assistants, Hospitality & Promotional
Staff who are all local to Harrogate and know the town and the venue very well. For more information
Tel: + 44 (0) 1423 224190, Email: sue@jupiterevents.co.uk or visit the website:
www.jupiterevents.co.uk.
Storage
There is no provision for the storage of packaging materials within the exhibition halls. Exhibitors must
make their own arrangements for the removal and storage of all packaging materials, cartons etc...
during the show open period.
17
Telephone Lines
The Harrogate International Centre can provide standard telephone lines which can be used with a
handset, fax, PDQ machine or modem for dial up Internet access and they can also provide ISDN lines. If
you require any of these services please contact them direct on Tel: +44 (0) 1423 537448 or email
connecthic@harrogate.gov.uk.
Visitor Data Capture
To help you get the most from your participation, why not hire a Barcode Scanner? Simply scan the
badges of all the visitors to your stand and receive their contact details for immediate follow up. Order
forms for scanners are on this link:
http://www.eventdata.co.uk/Scanners/Flooring.aspx
Or contact on Tel: + 44 (0) 1865 893560.
Waste Disposal
In order to comply with the Environmental Protection Act 1990 and Duty of Care April 1992 section,
waste materials shall not be abandoned on site, or deposited in hotel skips. Skips can be provided for
(1) the collection and removal of waste material produced by working demonstrations of exhibits and (2)
the removal and disposal of crates and stand fitting materials and other items abandoned within the
Licensed Areas or on the Exhibition Site by exhibitors or contractors whether during or after the
exhibition. This can be ordered through Harrogate International Centre Ltd, please contact them on
01423 500500.
Wireless Internet Connection (WiFi)
Harrogate International Centre is now providing free wifi throughout the halls. This is a shared and
unsecured network and is suitable for checking emails and browsing the internet but not for
downloading files. To access the free wifi connect to HIC_wireless, open your browser, click on access
broadband and enter the password hic-complimentary-wifi.
If you require a more substantial connection please contact HIC on Tel: +44 (0) 1423 537448 or email
connecthic@harrogate.gov.uk and they will be able to advise.
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