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 Duke University Tour Guide
Training Manual
Revised September, 2013
PREFACE
TAKE THIS MANUAL AND LOVE IT….HOLD IT…TALK TO IT….FEED IT….SLEEP WITH IT…WEAR IT ON YOUR HEART….DUCT TAPE IT TO YOUR TORSO….TATTOO IT ON YOUR BICEPS….MAKE IT A PART OF YOU.
Here you will find the tour guide procedures, facts, and figures. It includes almost everything you need to know as a guide. It does not contain any stories regarding your experiences at Duke. You need to provide those!
It exists to inform you, re-­‐inform you, fill in gaps in your knowledge and help you be a great guide. Plus, you will be able to amaze your friends with your knowledge of random statistics. The manual is your guide to important statistics and facts. When touring, you add your personality, your interests and your experiences to provide a comprehensive picture of life at Duke. What you have to add is the key to a good tour.
Pay attention to campus events. Do research on your own. Make every effort to expand your knowledge. It will make the tour better.
Every detail in the manual does not have to be in your tour. This is a guide. Study the manual and familiarize yourself with the key areas so you can quickly refer to a specific section at any given time.
Do not feel obliged to use everything. Tour guiding is a craft. The facts/figures included here are your medium. Use them, along with the tour outline, to make the tour your own.
A note on your authors: The Duke Manual is the love-­‐child of Executive Board members and various tour guides over the years who have added material, updated information and cut-­‐and-­‐pasted their little hearts out. But, since the campus is constantly evolving, the Manual is always a work in progress.
I. BLUE DEVIL GUIDES EXECUTIVE BOARD
Blue Devil Guides Advisors
• Will Niver, Admissions Officer: will.niver@duke.edu • Adam Tomasiello, Admissions Officer: adam.tomasiello@duke.edu Blue Devil Guides Executive Board 2012-­‐13
Head Coordinators • Perry Dinardo ’14: pbd4@duke.edu • Stephanie Egeler ’15: sje9@duke.edu Training Coordinators • Dylan Eiger ’16: dse6@duke.edu • Fede Brecha ’16: federica.brecha@duke.edu Group Tours/Special Events: • Leanna Zhan ’16: leanna.zhan@duke.edu Website/Media: • Jeff Day ‘15: Jeffrey.day@duke.edu Co-­‐Head Admissions Ambassador: • Cameron Kim ‘14: Cameron.Kim@duke.edu • Jay Sullivan ‘16: js493@duke.edu II. YOUR COMMITMENT
As a Blue Devil Guide, you play an important role in Duke University recruitment. You have a responsibility to our visitors and the entire University community. Your efforts and your willingness to share your Duke knowledge and enthusiasm help bring talented students into the Duke community each year.
We expect you to share your experiences about Duke with visitors and to give them a positive impression of campus. If a formal complaint is made against a guide, that person will be required to have a conference with the Admissions Office and the Head Coordinator. If a second complaint is made against the same guide, that guide will be released from the program.
Weekly Commitment: When you agree to be a guide, you agree to make a commitment to be a tour guide at least one time a week. You can choose between the scheduled tour times. The tour schedule will vary during the course of the academic year, depending on anticipated visitor numbers. Tours typically last a little over an hour. You are required to arrive at the office at least 10 minutes prior to your scheduled tour and you will probably have to answer questions from visitors after the tour. You should plan on spending an hour and a half total between the office and the tour. Please be aware of your class schedules when signing up for a tour slot. You will not want to have a class the hour prior to your tour or the hour immediately following your tour.
Group Tours: All Guides are also making a commitment to participate in Group tours given during times other than the usual tour schedule. • Tour guides are required to give at least 2 group tours per semester
• You will be notified if you do not complete this requirement
Special Events: All guides are required to help with special events throughout the year. These events include, but are not limited to: NC/SC Open House and Pratt in Focus programs in the fall along with Blue Devil Days, LSRW (Latino Student Recruitment Weekend), and BSAI (Black Student Alliance Invitational) in the spring and Scholarship weekends. Duke Emissaries: A unique branch of our Admissions Ambassadors / Tour Guide program, as an Emissary you will work closely with the Duke Football staff. Emissaries act as hosts/tour guides for prospective student-­‐athletes for approximately 2 ½ hours on home football dates during the fall. In the spring and fall, Emissaries assist the Undergraduate Admissions office by leading special event tours.
III. YOUR RESPONSIBILITY
You are a representative of Duke. You often establish visitors’ initial impressions of Duke and sometimes their only impression. You speak on behalf of Duke, so your job is a big one. Both verbal and nonverbal cues paint pictures for visitors as to what Duke is like. In general, how you speak, look, and interact with others greatly impacts their first impressions of Duke and their perceptions of what a Duke student is like. No single guide will be the representative of Duke -­‐ there is no “typical” Duke student. All of you bring different personalities, backgrounds, majors, interests, and accomplishments. The one thing that you all bring to this program is your dedication, commitment, and enthusiasm about Duke. It is important that you use common sense and courtesy as you become the “face of Duke” while on your tour. We do need to convey to prospective students and their families that Duke University is a warm and welcoming community. Visitors will not necessarily remember what you say but they will always remember how you made them feel.
You are a Student Representative: Visitors to campus expect a certain standard of excellence. As a guide, consider how you may be perceived. Be aware of OFF-­‐HAND comments about ways “around the system.” Consider what messages your timeliness and language use send to visitors. Every comment can impact a visitor’s impression of Duke. Think before and while you conduct a tour, greet visitors, and answer questions. Jokes about your dealings with specific campus offices, warnings you give about services, and comments about activities not supported by the university can leave a negative impression for visitors about Duke, you, and the Office of Admissions. Just BE CONSCIOUS AND AWARE of your language – both verbal and nonverbal. Be honest, but tactful. You are expected to avoid the following:
• Chewing gum or eating on the tour
• Foul, derogatory or disrespectful language
• Being biased as it relates to campus affairs
Personal Opinion: Maintain a professional and unbiased attitude toward university policies, programs, or activities whether or not you entirely agree with or personally endorse them. A tour guide or any person representing the University to the public should offer visitors a fair and unbiased representation of the University and campus life. For example, you may not agree with the new housing model, but you should present the facts of the policy to your group and indicate that specific questions should be directed to the Office of Residence Life & Housing Services. Another good example: Whether or not you are in the Greek system, it is important to present information about fraternities and sororities in the context of explaining that Duke recognizes over 500 student organizations. It is not our job to either convince someone of the merits of the Greek system or to deter prospective students from getting involved in the Greek system. Comparisons between Duke and other Institutions: Do not draw comparisons between Duke and other institutions or infer negative aspects about other schools. If people ask you where else you applied or why you chose Duke, be honest but tactful. Focus on the positives and those factors that led you to ultimately matriculate. Your two responsibilities as a guide are to share factual information about Duke and to share your experiences and anecdotes about your time here. Balance between the two is the key.
IV. TIPS FOR BEING A SUCCESSFUL GUIDE
As a tour guide, you serve as a representative of Duke University for prospective students and parents visiting the office every day. Your job will be to answer questions about the university from a student’s perspective. Your perspectives are invaluable, but remember that they should be presented within the context of the overall mission of Duke University. Duke is innovative, embraces change, and encourages undergraduates to become partners in defining their educational experience via exceptional and unique academic opportunities. Duke people can and do make a difference in the world. What does a Tour Guide do?: Tour guides provide a student led tour of campus to visitors. Your job is to give visitors a view of campus and enthusiastically provide them with information about students’ experiences here at Duke. •
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Tour guides need to go beyond statistics and geographical details to show students and families Duke’s distinct personality and values. Try not to repeat the admissions information session. Tell stories of your experiences at Duke -­‐ do not continually cite statistics. Tour guides do not just talk at the students; they interact with the families, ask questions, engage visitors, are proactive and ask visitors to ask them questions, and are gracious hosts.
Tour guides are aware of their audience. Remember that you are addressing a group of people, so you do need to project your voice to ensure that everyone hears you. If the tour is a small size, tour guides will engage visitors in conversation throughout the tour of campus. Walking backwards while talking is NOT something we do. We walk to predetermined spots on the tour route, stop, gather, and engage. That helps ensure that everyone can see and hear the guide.
Becoming a GREAT Guide
1. Be on time – All guides need to report for their scheduled tour at least 10 minutes prior to your scheduled tour. This will allow you time to sign-­‐in and grab a bottle of water without feeling rushed at the beginning of your tour. It is important, however, that you DO NOT START THE TOUR BEFORE THE SCHEDULED TIME. 2. Be yourself and be enthusiastic -­‐ Share your stories/experiences and the stories/experiences of your friends. These personal touches will make your tour more interesting and more memorable for visitors. Talk about faculty/student interactions, residence hall programming, student organizations, and your RA in your freshman residence hall. Share your favorite (and appropriate) moments at Duke. Remember your feelings as you visited college campuses, and think about some of the questions you wanted to hear answered. Share how you adjusted to college and the opportunities you have discovered at Duke. Remember that you are addressing a group of people, so you do need to project your voice to ensure that everyone hears you.
3. Know the facts -­‐ While it is important that you offer your own personal experiences at Duke, it is also important that the information you provide to visitors is factual. Remember, you are representing the University and you have a responsibility to present accurate information to 4.
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visitors. It is your responsibility to keep up to date on information about the University by reviewing the information in this manual, reading The Chronicle on a daily basis, and just being aware of the various events/topics/issues on campus.
Be flexible -­‐ Visitors often travel a great distance to visit, so your adaptability to different types of weather, sizes of groups, and energy level of visitors is crucial. You should be prepared to give a tour in any weather (RAIN or SHINE), for 1 visitor or for 50 visitors. For small tour groups, you may be able to conduct your tour while walking together. But for large tour groups, always wait for the group to gather and then talk to the group all together. Encourage interactions with visitors -­‐ Look at the people you’re speaking with – eye contact can help people understand you and also helps make a connection with visitors. Also, if you are leading a tour, project your voice so that everyone can hear you. Be attentive to visitors when they ask questions and encourage participation. By doing so, you will give a clear image of addressing of the group. Also, try to avoid wearing sunglasses.
Help all visitors feel welcome -­‐ Helping the university come alive requires that all visitors to Duke feel comfortable during their entire visit. Your language should send messages of value and respect for the diversity of people with whom you interact.
Use appropriate wording and proper grammar – Make sure to use both male and female pronouns. Use Resident Hall instead of dorm. Use Dining Hall instead of cafeteria. Use Students/Persons with Disabilities instead of handicapped or disabled student/persons. It might not seem important at first, but speaking properly influences the opinions of visitors. This not only applies to grammar, but also colloquialisms and generational tendencies (excessive use of words such as “like” or “um”).
Be conscious of who you are speaking to -­‐ Don’t assume anything about the visitors in your tour group. Not all students come from two-­‐parent families, attend private schools, participate in sports, etc. Make comments that make everyone feel welcome. Use examples of several different religious and cultural beliefs on campus. Familiarize yourself with the location of accessible entrances to buildings on your tour route and make sure that if someone is on your tour that will need to use those entrances that the EVERYONE on your tour follows that route.]
Be prepared – This means that you should understand how you are going to communicate the Duke experience to visitors through examples, facts, anecdotes, etc. Know your goals for the tour and what images you are trying to convey. Refer to the “Difficult and Frequently Asked Questions” section of the manual (Section IX) and think about your answers to these questions ahead of time. Knowing how you would answer these questions in advance will help you avoid getting into a difficult situation. Feel free to share examples with other guides as well.
It’s okay to say “I don’t know” -­‐ Your role is to speak from your perspective as a current student, not an admissions counselor or financial aid officer. It is FAR BETTER to refer the visitor to an Admissions Officer than to make up an answer or guess a statistic. Refer all admissions questions to this office.
Have fun! – Enjoy meeting visitors and sharing your enthusiasm for Duke. Your energy and excitement will be contagious! Be your usual vibrant, effervescent self.
V. GUIDE POLICIES AND EXPECTATIONS
Attendance: As a guide, you make a weekly commitment to tour at your designated time. PLEASE SIGN UP DURING A TIME THAT IS CONVENIENT FOR YOU. You MUST be at all of your regularly scheduled tours. You MUST also arrive to give all Special Tours for which you sign up. Because you play such an important role in the recruitment of students, your attendance and your punctuality are ESSENTIAL!!! Not showing up for your scheduled tour is unacceptable.
If you cannot make your scheduled tour time, it is YOUR RESPONSIBILITY to find a replacement at least 3 DAYS prior to your tour time. Please use the Facebook Group to contact other guides to find a replacement and contact your Head Guide. DO NOT email the list serv. If you become ill and/or a family emergency arises that impacts your ability to greet visitors or give your tour, please contact your Head Tour Guide. He/she will be responsible for filling your spot if you have not been able to find a replacement. Be nice to your Head Guide…if you can find a replacement, do it. Your Head Guide will be forever grateful. During some of our slower months in the office, we will not have as many visitors. However, it is still your responsibility to come to your assigned tour. When there are not a lot of visitors, please understand that giving personal attention to our visiting families is just as important. It is fun and beneficial to give tours in tandem. Tour Guides MAY NOT leave without the permission of your head guide. Giving tours with another guide can give you new ideas and make the experience for our visitors even better.
Signing In: When you arrive for your designated commitment, head to the kitchen area of McClendon:
1. Be careful when opening/closing the door. It’s very loud!
2. Sign in.
3. Grab a few business cards and write your names on them. 4. Report to the lobby area of McClendon Commons; meet with your fellow guides, be very quiet. 5. Be proactive by mingling with visitors rather than waiting for people to ask you questions.
Attire: We do not have uniforms, however we ask you to be conscious of what you wear while interacting with visitors. PLEASE DO NOT WEAR:
• “Other School” shirts
• Offensive T-­‐shirts
• Ripped clothing
• Clothing with negative messages (Duke or otherwise)
Wear clothing that is comfortable, but please be conscious of your choice of clothing on the days you give a tour. Make sure you wear comfortable shoes and feel free to wear as much Duke apparel as you wish.
Weather: We give tours RAIN or SHINE. Check the weather before coming the Office of Admissions and dress accordingly. We will also have a limited number of umbrellas for our guests to use. Visitors will still be excited to see campus – many have traveled a long distance to visit, so the weather will not impact their desire to learn about Duke. Should we have lightning and thunder prior to leaving McClendon, we will delay the start of all tours. During this time feel free to engage your visitors and answer any questions. A reasonable delay is 15 -­‐ 20 minutes after the last flash of lightning. This will ensure that any weather front will have time to move on. If after one half hour the front continues to remain over the area, we will cancel the tour for safety reasons. Should you find yourself on campus when an unsafe situation arises (severe weather), seek shelter immediately by heading indoors and follow the above guidelines.
Attitude: Above all, you are not “selling” Duke. Be friendly and enthusiastic but do not overdo it. People realize that everything cannot be perfect here. Share your feelings and be honest, but if you appear to be “selling” the school, your tour may lack credibility. On the other hand, being too “laid back” can be seen as being disinterested or uncaring. It is our hope that you are excited to be a part of the Duke community and your attitude / appearance should reflect that.
Behavior in McClendon: Remember that McClendon Commons and the Admissions Office are public spaces and visitors will be hearing your conversations. Be aware of your voice level when conversing with other tour guides or staff members; if an information session is going on, the people at the back of the room may be able to hear you if you are speaking loudly in the lobby. Please remember that as a Guide, you are a representative of the University and should act appropriately.
Training and Meetings: TRAINING IS AN ONGOING PROCESS! The bulletin board in the hallway will also offer Training Tips and announcements regularly. Please feel free to contribute your ideas to the process as well by sending an e-­‐mail to Will or Adam or the Training Coordinators.
E-­‐mail: Reading Tour Guide e-­‐mail is your responsibility. If you are not receiving e-­‐mails from this list, you should contact Will Niver or the Head Coordinators immediately. All guides are required to register on the tour guide list serve. Website: We now have a website for the tour guide program. You can use this page to check the schedule, get announcements, etc. The address is http://sites.duke.edu/admissionsambassadors/tour-­‐guide-­‐program/. Please check the website regularly for important updates and meeting information.
Parking: You MAY NOT park in the circle located in front of the Admissions Office, the parking lot directly behind McClendon, or use an Admissions parking pass. Sorry! Please take the bus, walk, or park in the parking lot where you have a permit. VI. FIVE KEY MESSAGES Blue Devil Tour Guides serve to communicate their unique Duke experiences with all guests visiting the University. However, tour guides should structure their talks around the following five key messages, which MUST be communicated during every tour.
1. ACADEMIC • A Duke education centers on engaged, interdisciplinary scholarship between students and faculty. • Duke has a strong liberal arts focus. In Trinity, the only requirements as a freshman are to take Writing 101 and a seminar. Because there are very few requirements, many students choose to double major, major + minor, etc. • You do not have to declare a major until second semester sophomore year which gives you a lot of time to figure out what you want to study. • Small classes, high student-­‐faculty interaction o Lowest faculty-­‐student ratio out of top 20 schools o All professors must teach undergraduates, unlike some schools o FLUNCH program facilitates student-­‐faculty interaction outside class o Focus Program and mandatory freshman seminars • Many interdisciplinary options o Certificate programs or interdisciplinary minors, allow students to link disciplines o Program II allows for any academic pathway to be achieved o Low major requirements leads to many double major/minor options o FOCUS Program gives access to best professors and small classes from first days • Major research focus o Large research grant programs for students (Deans Summer Research Fellowship, Pratt Undergraduate Research Fellowship, Center for International Studies), some complete honors thesis/graduate with distinction • Expansive academic resources o Nasher Museum of Art-­‐ which has hosted renowned exhibits featuring major artists like Picasso o Lemur Center, largest concentration of lemurs outside Madagascar o Duke Immersive Virtual Environment (DIVE), part of 15 new buildings around campus • Library among the largest in the world, rated as one of the top University libraries in the US 2. PRATT • A different kind of engineering school. Pratt is physically, academically, and socially well integrated in the Duke community • Great campus location o Minutes from Main West quad, 500 feet from the library o All new/renovated facilities (CIEMAS, renovated Teer classrooms, LSRC) • Interdisciplinary focus o Only 40% of Pratt students go on to pursue careers in engineering o 30% of Pratt students go abroad -­‐ national average 10% o Two-­‐thirds of Pratt students double major, minor, or do certificates Tight-­‐knit social community o Strong social community with high faculty-­‐student interaction o E-­‐ball every semester to celebrate accomplishments o E-­‐social, happy hour each week on the e-­‐quad 3. CO-­‐CURRICULAR • Duke students consistently apply their educations to real-­‐world issues in service of global society • DukeEngage -­‐ gives every undergraduate the opportunity to perform service abroad • Engineers Without Borders/Engineering World Health -­‐ among the most active chapters in US • Global Health Institute -­‐ has pioneered major AIDS/emerging diseases research and fieldwork • Hart Leadership Program -­‐ first endowed undergraduate leadership program in the US • Kenan Institute for Ethics -­‐ sends students around the world each summer • Duke SmartHome -­‐ created by students to explore sustainable living 4. SOCIAL LIFE • Duke is a friendly, collaborative, residential campus with many options for students to create their own community. • Housing model: cohesive community over four years o East-­‐-­‐>West or Central-­‐-­‐>West/Central/Off Campus o Creates vibrant community and strong school spirit o Apartment style living for upperclassmen o Students must live on campus for first 3 years – 85% live on campus for all four years • Distinctive first year experience on East o All students transition into Duke together, creates bonds within classes o East is a fully-­‐functioning campus, safe atmosphere for learning and growth • Balanced social scene o Greek groups are present but not dominant-­‐ just over ⅓ of students o Freedom to create your ideal of living community o Selective living groups (mainly around themes, no pledging), co-­‐ed, multi-­‐year blocking 5. LOCATION • Durham is a strong, safe community full of rich cultural, artistic, and dining opportunities. o In reality, contrary to bad reputation, Durham is extremely cosmopolitan • Great location: three major research universities, Research Triangle -­‐ “Silicon Valley of the East” o Sophisticated, diverse resident base: Durham has the highest percentage of PhD residents in the country o Ranked #1 smartest city in the US, most residents come from major cities • Geographically well-­‐positioned o Can reach to the beach or the mountains within a few hours o Major natural resources (Eno River, Umstead, Duke Forest, Duke Gardens) • Major cultural and artistic events o American Dance Festival, hosted by Duke and Durham o Largest documentary film festival in the United States, Full Frame, hosted in Durham o Durham Performing Arts Center—largest arts center in the South •
Amazing food and restaurants o Food & Wine magazine voted Durham “America’s foodiest small city” o Highest concentration of 4 and 5 star restaurants outside a major urban area, many close to East Campus •
VII. TOUR ROUTE and Information 0.) Mcclendon Commons (Opening greeting before tour begins) Campus Layout o 9000 acres of land make up Duke’s campus -­‐1000 comprises the academic and residential facilities. Other 8000 is Duke Forest that surrounds campus includes numerous hiking/biking trails, golf course, and Lemur Center. o East and West Campus are 1.2 miles apart along Campus Drive. Each campus is fully functional including eateries, residence halls, libraries, computer clusters, and auditoriums. o East Campus – Georgian Architecture – home to Fine Arts and Humanities o West Campus – Gothic Architecture – upperclassmen, Main Administration, Sciences, Pratt, and Humanities o Central Campus falls right between East and West and features apartment-­‐style living; Campus Drive features include Nasher Museum, Freeman Center, & International House o Sarah P. Duke Gardens o Freeman Center for Jewish Life o Nasher Museum of Art The Duke Community Standard o What the Community Standard Represents -­‐ Duke University is a community of scholars and learners, committed to the principles of honesty, trustworthiness, fairness, and respect for others. Students share with faculty and staff the responsibility for promoting a climate of integrity. As citizens of this community, students are expected to adhere to these fundamental values at all times, in both their academic and non-­‐academic endeavors. Students reaffirm the Community Standard upon completion of each assignment. •
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1.) On the Academic Quad (or in front of chapel) •
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Academic Life –Trinity and Pratt – BE PREPARED TO PRESENT: o Your major or your primary academic interest(s) o If you’ve chosen your major, why you chose it o If you haven’t, what subjects interest you and which majors are you considering o Size of your classes o Any minors or certificates you have chosen or are considering o or Favorite academic courses (not social dancing, etc) o 2 or 3 memorable academic experiences o Class discussions; meetings with professors; research in library or lab; independent academic work; conversations with other students—undergrad or grad; o Great relationships with professors – personal experiences and FLUNCH. If you have done any of the following, discuss in depth: •
o FOCUS o First year seminar and Writing 101 (if it was memorable). o Discovering a new, unexpected, or different discipline o Academic Advisors Study Abroad / Study Away o Academic year programs (Duke in NY, Duke in LA) o Approximately 50% of students will spend some time off-­‐campus o Duke in Kunshan 2.) Archway by Perkins/Bostock (You can walk through Perkins, but don’t stop) •
The Duke Library system o Undergraduates have access to all branches. The Duke Library system is considered to be one of the Top 3 college libraries in the country (US News & World Report). o Students can get research assistance from subject specialists or librarians 24/7. o The Duke libraries own 5.4 million books. o
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Many libraries are open until 2:00 AM, with some offering 24 hr. study areas. FREE printing from computer clusters 24 hours/Day (Eprint) Undergraduate Writing Tutors Freshmen get a personal librarian Opened in 2008, teaching/learning facility that “links” teaching and technical services for entire Duke community. Classrooms, seminar spaces, Media Wall for interactive displays of art, programming animation Personal Use of Library o How you and your friends use the library o Help you’ve received from the reference librarians o Resources (Link, Rare Book Room, Online Journals, Movie Rentals) o Favorite Places to Study 3.) Engineering Quad, enter CIEMAS or Fitzpatrick Center • Facilities Building is LEED certified and has an environmental certification at the silver level. If you want, show Schiciano Auditorium, which is located between the Robotics Lab and Visualization Studio. Great example of one the excellent lecture halls on campus. Cite other examples: White Lecture Hall (East) or facilities in French Science. o Proceed toward the lobby/atrium and point out/show, if possible, the virtual reality room along with the location of the Clean Room (nanotechnology research). o Talk about workstations located on the second & third floor atrium levels. The study carrels are complete with electrical outlets, network connection ports and are enabled for wireless access. o Have you worked with DIVE (Duke Immersive Virtual Environment)? Know of any projects that have happened there? Research o
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Point out Levine Science Research Center; take a moment to emphasize the research opportunities available in all subject areas. o Over 50% of our undergraduates are involved in research. Research opportunities are available as early as one’s first semester on campus. o Home Depot Smart Home (located across Freeman Center) – 6,000 sq. ft., live-­‐in research lab, functions as a classroom/living environment. Highlight sustainable technology, also exploring an energy efficient lifestyle. Open to all (Trinity and Pratt) Personal Experiences o Talk about your research, or a friend’s research that you are aware of. o Can be Social Sciences or humanities or part of a class or summer or independent work o Should demonstrate access to resources or work with faculty. Point out Teer Hall: Pratt offers tours of the engineering facilities and those depart from the 2nd floor lobby. o
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4.) Science Drive (In Front of French) •
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Science Drive o Sciences, Mathematics, and Engineering departments are housed along Science Drive. o Modern Research facilities and multi-­‐media potential in buildings o French Family Science Center-­‐ completed in 2006. Named in honor of alumna and trustee Melinda French Gates and her family. It is a state-­‐of-­‐the-­‐art facility incorporating math, biology, physics, and chemistry in 280,000 sq. ft. of space. DukeEngage (tie in to Gates family/French Family) o New Duke commitment to nurturing a life-­‐long passion for making a difference in the world. Flexible service-­‐learning program with faculty and full financial support. o Flexible program that encourages students, regardless of financial resources, to spend a full summer immersed in fieldwork that contributes to the public good. o This can take place as close as in Durham NC, or as far as Africa. Students have no limits as far as location is concerned. o Formally in place since 2007, more than 1400 students have participated Study Abroad o Talk about how we have many different programs (Fall/Spring/Summer) o If you have gone on a trip, or have a friend who has gone, mention that. Campus Safety o Duke University Police Department -­‐ over 60 commissioned police officers o Duke University Van Service -­‐ provides free rides from anywhere on-­‐campus to any location on-­‐campus or close to campus. o Swipe card entrances to residence halls o Yellow emergency phones throughout campus o Crime prevention, Rape awareness, Alcohol law presentations. o Personal property engraving (iPhones and iPads), Personal safety escorts services, Facility surveys, Victim assistance, and Workforce violence educational programs. o DukeALERT. System notifies the Duke campus of any imminent life-­‐threatening emergency. o
Campus Wide Siren 5.) Bryan Center / BC Plaza (Stop inside or walk through BC). Dining o Overview of freshman and upperclassman dining plan: freshmen have all-­‐you-­‐can-­‐eat meals in Marketplace plus food points for use in other eateries. o After freshman year, you have food points for use in any of the 30 campus eateries. o Mention your favorite place to eat, Merchants on Points, hanging with friends at Marketplace, etc. Student Life o Talk about yourself and your friends in some detail o What are your non-­‐academic activities? o Duke students are incredibly active outside of class. o What extracurricular activities/clubs/organizations/groups do you spend your time with? o Internships/Community service (clubs in a range of interests from arts, to politics, to Quidditch) o Feel free to go into some detail here…show them the richness of your non-­‐academic life. o Time spent in the City of Durham-­‐ DPAC, restaurants, movies, concerts…no Shooter’s stories !!!!! o Talk about friends (academic interest, what they are studying, backgrounds, talents, experiences, and accomplishments) o Academic interests may not coincide with co-­‐curricular interests which is fine! o Cool Speakers? What did you learn from them? Some examples are Melinda Gates and Jose Antonio Vargas, General Petraeus, and Jon Huntsman. •
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6/7.) Go to Towerview (Penn Pavilion) – don’t cross street – OPTIONAL •
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Penn Pavilion o Talk about campus renovations o Keeping facilities up to date o THIS IS A BRIEF STOP TO BREAK UP THE LONG WALK TO TOWERVIEW. Athletic Life o Wilson Recreation Center (West) and Brodie Center (East) offer free workout facilities for students. There is a smoothie bar, rock climbing wall, swimming pool, aerobics facilities, etc. o Duke has Varsity (26 teams 13 men, 13 women), Club level, and intramural sports opportunities o Varsity games are free for Duke students, Duke is a Division I scholarship institution and a member of the Atlantic Coast Conference (ACC); Overall Duke has won 12 National Championships and 107 ACC Championships o Discuss the opportunities within club sports. Explain that it is a way to remain involved in competitive team sports. Club sports are available in almost every varsity sport and many more. o Mention how intramural teams form – residence halls, fraternities/sororities, classes, etc. o
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While Duke may be known for basketball (4 overall men’s titles including 2010), men’s lacrosse is our most recent national champion, winning the title in 2010. Women’s tennis won the title in 2009. Women’s golf has 5 overall titles. Women’s Soccer was in the 2011 national championship. Traditionally Duke has one the highest graduation rates in the country; 400 Duke student-­‐
athletes have been named to the ACC Academic Honor Roll and 395 have been named Academic All America Talk about school spirit and give examples of how you’ve participated in community and school activities that show this sense of Duke pride. School spirit is contagious-­‐ not only athletic people get into the spirit of Duke. K-­‐Ville-­‐ mention the tradition of tenting to showcase Duke school spirit 6/8.) Walk to Residential Quad (Outside of Few) •
Residential Life o Residential Community, 3 year on campus requirement o Housing is guaranteed for 4 years o New housing model effective in 2012. Key points for the new housing model: § Designed to foster sense of community beyond freshman year § Students will be placed in same house sophomore and junior years, § Students will be placed in communities (houses) on either West (49 Houses) or Central (up to 23 houses) Campus § Each house will be approximately 50% sophomores o Renovations to campus are always underway. New Keohane Quad (4K) added 150 students in December 2011 (suite style living), Few Quad renovation completed Spring 2009 o First-­‐year housing is on East Campus, West Campus has 6 residential quads o Discuss what makes having all freshman on East Campus great (community, eases transition to college, etc) Mention facilities on East (Brodie, Marketplace, Lilly, etc) o You choose single-­‐sex or co-­‐ed. All East Campus (14 residences in 4 “neighborhoods”) and West Campus (6 residential quads) are non-­‐smoking. o East Campus is a dry campus. o Residential Coordinators (RCs) all have advanced degrees, and they supervise Graduate Assistants (GAs) and Resident Advisors (RAs). Together they work to build community and plan programming in the residence halls. o Campus Council directs policy concerning all matters of residential life. Consists of students living in the residence halls that come together and encourage interaction through educational and social programming. Programming is a central part of residential life. o All sophomores will move to either West or Central Campus as part of new House model, West will be approximately 75% sophomores o Fraternities & other SLG’s (Selective Living Groups) will have increased housing presence on Central Campus. 17% of men participate in fraternities Sororities have housing on Central Campus, but not all members live in the house. 32% of women participate. HOW TO END YOUR TOUR: TELL THE VISITORS WHY YOU CHOSE DUKE! THINK ABOUT YOUR RESPONSE AND MAKE IT PERSONAL. PICK SOMETHING(S) THAT IS/ARE UNIQUE TO DUKE. THIS ANSWER CAN BE VERY DIFFICULT TO FIGURE OUT SO TAKE TIME TO THINK ABOUT IT! AFTER RESIDENTIAL, ALL GUIDES SHOULD THEN CONCLUDE THE TOUR BY OFFERING ANY ASSISTANCE IN THE FORM OF DIRECTIONS BACK TO MCCLENDON COMMONS, CHAPEL, BRYAN CENTER, OR GARDENS. INFORM GUESTS THAT ANY BUILDING (INCLUDING THE CHAPEL, CAMERON INDOOR STADIUM, SPECIFIC ACADEMIC BUILDINGS, ETC) ARE OPEN TO VISITORS. THEY ARE MORE THAN WELCOME TO EXPLORE ON THEIR OWN. VIII -­‐ DUKE QUICK FACTS (Additional information that is applicable at multiple points in the tour but doesn’t apply solely to one station. Feel free to place where you see fit). CAMPUS INFORMATION: ● Location: Durham, North Carolina (approximately 250,000 residents) ● Founding Date: 1838 ● Size: 8,500 Acres = 7,500 Duke Forest, 1,000 East, West, Central ● Closest Airport: Raleigh-­‐Durham International Airport ● 2 Undergraduate Schools, 7 Graduate Schools ● President: Richard Brodhead, Ph.D. ● Durham is part of the Research Triangle Park. RTP is home to roughly 2 million people and 70,000 students; 3 hours from the beach and about 3 hours from the Appalachian Mountains. UNDERGRADUATE STUDENTS: ● Approx. 6,700 Students in 2 Undergraduate Schools ○ Approx. 80-­‐85% Students in the Trinity School of Arts and Sciences ○ Approx. 15-­‐20% Students in the Pratt School of Engineering ○ Undergraduate libraries: Perkins, Bostock, Lilly (Fine Arts), Music, Pearse (Marine) GRADUATE STUDENTS: ● Approx. 8,200 Students in 7 Graduate Schools ○ School of Medicine, School of Law, Fuqua School of Business, Nicholas School of the Environment, Divinity School, Graduate School of Engineering, Graduate School of Arts and Sciences ○ Graduate libraries: Ford (Business), Divinity, Goodson (Law), Medical Center, DEMOGRAPHIC INFORMATION: ● ~11% North Carolina, 89% from outside North Carolina ● ~29% Mid-­‐Atlantic and Northeastern ● ~26% Midwestern and Western ● ~13% International ● ~27% Asian-­‐American ● ~11% African American ● ~7% Hispanic/Latino ● 50 States Represented ● 85 Nations Represented THE UNDERGRADUATE EDUCATION: ● Approximately 50% receive financial assistance (need-­‐based aid) ● 3,000 Faculty Members ● 8:1 Student/Faculty Ratio ● Over 4,000 courses at the undergraduate level ● Over 50% participate in one of over 120 study away from campus opportunities ● ~50 Undergraduate Majors in the Trinity School of Arts and Sciences, including the Program II Major, which allows you to design your own major. Most popular: Public Policy, Economics, Biology, English, & Psychology. Recent increase in Theater, Dance, Music majors, and Global Health. ● Certificate programs: Aerospace Engineering Architectural Engineering, Documentary Studies, Children in Contemporary Society, Early Childhood Education, Energy and Environment, Genome Sciences and Policy, Health Policy, Human Development, Information Studies & Information Science, Islamic Studies, Jewish Studies, Latin American Studies, Markets & Management, Marine Science and Conservation, Neurosciences, Perspectives on Marxism & Society, Science, Technology & Human Values, and Study of Sexualities. ● 4 Undergraduate Majors in the Pratt School of Engineering: Biomedical, Civil and Environmental, Electrical and Computer, and Mechanical and Materials Science ○ 1 new minor – Energy Engineering ● 98% Acceptance Rate to Law Schools. ● For entry in 2013, the acceptance rate to medical/dental/veterinary schools was 85% (National Average was 40%). ● 400 First Year Students (25%) participate in the FOCUS Program annually: semester of engaged reading, writing, and classroom discussion with shared living on East Campus in order to facilitate the development of a close-­‐knit academic community and strong support network ● Ongoing renovation/construction—West Union, West Campus Quad, Art Museum, Page Hall renovation planned for 2013, Events Pavilion, Baldwin, Gross Hall. SPECIAL ACADEMIC & CULTURAL RESOURCES: ● Terry Sanford Institute of Public Policy ● Mary Lou Williams Center for African-­‐American Culture ● Writing Studio ● Academic Resource Center ● Women's Center ● Center for Sexual and Gender Diversity ● Levine Science Research Center ● Lemur Center ● Center for Documentary Studies ● Freeman Center for Jewish Life Kenan Institute for Ethics Dewitt Wallace Center for Communications and Journalism Duke's Marine Lab, Beaufort, NC Nasher Museum of Art John Hope Franklin Institute for Interdisciplinary and International Studies Community Service Center Center for International Studies Asian/Pacific Studies Institute Multicultural Center DukeEngage: total programs = 70 for summer 2013, both domestic & international Career Center (for older tour guides) ○ On-­‐campus recruiting by top companies for internships and full-­‐time positions. ○ Online job and internship search systems ○ Of the 2013 graduates 85% completed at least 1 internship (25% had 3) ○ Top employer: Teach For America ○ Resume/interview skills counseling ○ Alumni network of 6,000 for career advice and internships ○ Five major career fairs. One is just for internships/undergraduates only. ● Durham ○ Buses run frequently between East and West campus through Central. Buses run 7am-­‐
2am Sunday-­‐Wednesday and 7am-­‐4am Thursday-­‐Saturday. ○ Durham City bus system, DATA, makes frequent stops on Duke’s campus and provides transportation to off-­‐campus destinations. Robertson Scholars bus provides free transportation to UNC-­‐CH during the day and evening hours. ● Religious Life ○ The Chapel oversees all the Religious Life programming on campus, which includes 24 different religious life groups. ○ The Freeman Center for Jewish Life, The Newman Catholic Student Center, Center for Muslim Life, & The Episcopal Student Ministry have services and programs as well. ○ Approximately 1/3 of Duke undergraduates are involved in a religious life group. ○ Duke is not religiously affiliated. LIFE AT DUKE ● 500 Clubs and Organizations ● 220 average sunny days per year ● 99+% First Year Students return for their Sophomore Year ● Faculty in Residence in almost every first year dorm ● Visiting Lecturers and Performers Annually: 750+ ● Cost of a Duke Student Basketball Ticket-­‐-­‐$0 ● Campus Publications include: The Chronicle (newspaper), Towerview, The Standard, The Chanticleer(yearbook), DukEngineer, Vertices (science), Latent Image (photography), Tobacco Road (creative writing), Prometheus Black (cultural magazine) and Voices (feminist writing) ●
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