November 5–7th, 2014 Fall Member Retreat Omni Orlando Resort at ChampionsGate Featured Speakers Include: •Nancy Rhodes, Vice President of Revenue Cycle, Thomas Jefferson University Hospitals •Mark Pulczinski, Associate Chief of Revenue Cycle, University of Virginia Health System •Rebecca Haymaker, Administrative Program Director, Registration & Technical Services, UW (University of Wisconsin) Health •Rhonda Johnson, Director of Patient Accounting; Cassie Teddy, Manager of Patient Accounting; Imelda Gonzalez, Manager of Customer Service, JPS Health Network •Patrick McDermott, System Vice President, Revenue Services, Presence Health •Jennifer Weiner, Project Manager, Revenue Cycle Operations, Montefiore Medical Center Thursday – Nov 6th Wednesday – Nov 5th 2014 Fall Member Retreat Agenda 4:00–9:00 pm Member Networking Event: Epcot ® International Food & Wine Festival • Scheduled Transportation and Admission Provided by HBI 7:30–8:30 am Continental Breakfast & Retreat Registration 8:30–8:40 am Welcome 8:40–9:30 am General Session Opening Keynote: Using the Kotter Model to Drive Organizational Change Nute, Director of Organizational Consulting, Eastern Maine Healthcare Systems • Victoria 9:30–10:10 am General Session Panel Discussion: Physician Integration 10:10–10:20 am Break 10:20–11:10 am Successfully Governing and Integrating the Physician Practice Revenue Cycle • Patrick McDermott, System Vice President, Revenue Services, Presence Health 11:10 am–12:00 pm Utilizing KPIs and Revenue Cycle Analytics to Create a Framework for Decision-Making • Mark Pulczinski, Associate Chief of Revenue Cycle, University of Virginia Health System 12:00–1:00 pm Lunch 1:00–1:50 pm Driving Net Revenue Improvement Through Clinician and Revenue Cycle Education • Jennifer Weiner, Project Manager, Revenue Cycle Operations, Montefiore Medical Center 1:50–2:00 pm Break Thursday – Nov 6th *Presentation titles and times subject to change 2:00–2:40 pm Breakout Session Discussions Room A Denial Management Room B Self-Pay Collections Room B System Conversions 2:40–3:20 pm Breakout Session Discussions Room A ICD-10/Documentation Improvement 3:20–3:30 pm Break 3:30–4:20 pm Designing Hospital and Clinic Registration Experiences with the Patient in Mind • Rebecca Haymaker, Administrative Program Director, Registration & Technical Services, UW (University of Wisconsin) Health Friday – Nov 7th 4:30–6:00 pm Luau Networking Reception 8:00–9:00 am Gourmet Networking Breakfast 9:00–10:00 am The 2014 Revenue Cycle Awards • Recognizing members for their performance improvement and achievement 10:00–10:10 am Break 10:10–10:50 am Effectively Adjusting Financial Clearance and Self-Pay Operations in a Reform Environment • Rhonda Johnson, Director of Patient Accounting; Cassie Teddy, Manager of Patient Accounting; Imelda Gonzalez, Manager of Customer Service, JPS Health Network 10:50–11:00 am Break 11:00–11:50 am General Session Closing Keynote • Nancy Rhodes, Vice President of Revenue Cycle, Thomas Jefferson University Hospitals 11:50 am Closing Remarks Featured Events Luau Reception Epcot International Food & Wine Festival ® How to Register • All sessions are included in your Academy membership (no registration fee) • Contact the Membership Services team at 888.780.4971 • Email us at contact@hbinsights.com • Visit public.hbinsights.com/retreat/rca Healthcare Business Insights is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org. Sponsors