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Monitoring the Transition
to Ericsson Mediaroom 2.X
Presented by
Nancy Butler, Director Product Management
© Mariner Partners Inc. 2013, All Rights Reserved.
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Mariner Partners Inc., 12 Smythe Street, Saint John, NB, Canada E2L 5G5
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Objectives
During this webinar you will:
• Learn ways to effectively leverage the native Ericsson®
Mediaroom® monitoring capabilities to reduce the
Mediaroom Total Cost of Ownership.
• Leverage new Mediaroom 2.X features using the latest
release of Mariner xVuTM.
• Learn how other operators are benefiting from using the
world’s most widely deployed monitoring solution for
Mediaroom.
• Better understand Mariner xVu’s comprehensive suite of
troubleshooting and monitoring applications.
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Agenda
• About Mariner
• Mariner xVu Service Monitoring
• Monitoring More Mediaroom Data
• What’s new with Mariner xVu?
• Benefits of Operating with Mariner xVu
• Q&A
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• 10 years of R&D, lab and field testing: now in Release 4 (5 years in deployment).
• Deployed worldwide (US, Europe, Latam, Asia Pac, Canada, Caribbean).
• Multiple integration technologies.
• Payback in one year: quantifiable benefits of at least 3x the cost of Mariner xVu.
• Monitoring 7M+ devices.
• More Ericsson Mediaroom deployments than all other vendors combined.
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Customers
The World’s Most Trusted Scalable Video Monitoring Solution
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About Mariner xVu
Service Monitoring
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Applications focused on User Groups
Network
Operations
Customer Care
and Dispatch
Customer
Care
Marketing/
Eng. Mgmt
Field
Technicians
Subscribers
Troubleshooting
IPTV Network
Issues
Troubleshooting
IPTV Consumer
Issues
Common Account
Actions
Viewership/QoE
Trending
Certifying Installs
/ Fast Track
Repairs
“Greenlight” the
Quality of the
Install
Improve
Meantime to
Repair
Decrease Repeat
Reports
Improve Call
Handling
Analyze Service
Usage and
Manage Quality
Improve
Installation
Efficiency &
Quality
Improve
Self-Install
Efficiency
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At the very core of our technology
Intelligent triangulation
• Mariner xVu TCETM – Patented Topology
Correlation Engine
– Maps edge data into topology representation.
– First comprehensive topology-based mapping for IPTV edge devices.
– The leading and most advanced engine of its kind.
• Event Processing looks easy but… timing is everything
– Rules based sampling and analytics - correlation and aggregation
• Highly configurable algorithms and thresholding
– Synthesis required in real time.
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At the very core of our technology
Intelligent triangulation
• Data Scalability
– Massive amount of data to be processed
• 180 MR parameters per STB report, other inputs (crash logs, D-Server logs,
etc.)
• Resulting dashboards must be simple and near real
time
– Problem detection must be visible through a single screen.
– Translation of counters must be intuitive to take troubleshooting
action.
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Service Experience Monitoring
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More Mediaroom Data
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Mediaroom 2 – Service Monitoring
More
Mediaroom
data
48
additional counters from Client 1.6 to 2.3
33
additional counters with Client 2.4
D-Server 2.X reports are
>100
times larger than D-Server 1.X.
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Mariner xVu is a recognized
Ericsson ® Mediaroom ® partner in
both test and measurement and
application development.
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Mariner xVu is Prepared for Additional
Mediaroom Data
Mediaroom
Diagnostic Counters
Subscriber Provisioning Metadata
•
Easily add valuable provisioning
information for subscriber
troubleshooting via configuration.
•
Support analytics with new deployment
metadata.
– STB Type, SOC Vendor, Screen
Mode, etc.
Audio/Video Performance Data
250
200
150
100
•
81 new diagnostics means more data to
manage and record.
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•
Through configuration modify Mariner
xVu events to add new counters and/or
replace old.
0
1.6
2.0
2.1
2.2
2.3
2.4
Client
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Mariner xVu and D-Server Data
• Why Mariner xVu for D-Server monitoring?
– Greater reporting precision with D-Server 2.X.
– Near real time tracking of packet loss through Mariner
xVu, Mariner NetworkVuTM and Mariner SupportVuTM
applications.
– Massive amounts of unreadable data translated into
time based meaningful events.
– Mariner xVu D-Server file compression grinds data
down to manageable events
• File size reduced by 80%
• Mariner xVu compression brings data rates down
by 80%.
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Mariner xVu and D-Server Data
• Mediaroom D-Server 2.X provides:
– Increased visibility for R-UDP enabled services
– Channel change (leaves/joins)
– D-Server packet repair events
What’s new with Mariner xVu?
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Hot List
•
Reduce latency in Mediaroom diagnostic reports.
•
Reduce churn through proactive and enhanced data sampling.
•
Automate increased diagnostic polling for high profile customers.
•
Use Hot Lists to help improve visibility of new installs, VIPs, etc.
•
Generate reports that correlate diagnostic data with other process data
to identify trends.
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Network Polling
•
Targeted polling at any network level.
•
Reduce risk and cost on maintenance
windows.
•
Reduce the flying blind feeling after a network
change/upgrade.
•
Targeted network polling:
•
Perform On Demand diagnostics for
devices that exist off a specific network
element.
•
Enables network ops the ability to quickly
validate network change through targeted
diagnostics.
•
Trigger a current status update for a
particular network element after a service
outage or a maintenance window.
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96-Hour History
• 96 hours of historical data rolled up
for the deployment.
• Extends availability of features like
Mariner NetworkVu Playback and
KPI Analysis
•
Increases visibility of network
impacting problems that occurred
over the last 4 days.
•
Visibility of network issues are
available after a long weekend.
•
Easier to recognize trends that may
occur over a longer cycle.
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KPI Analysis
• Presents a rolled up view of test results
that reported in error at a particular
point in time.
• Provides a quick, automated networklevel summary of key process
indicators that triggered an error.
• Removes the manual inspection
required to determine the common
triggers of events impacting multiple
devices.
• Exports data as a .csv file format for
additional analysis with tools like
excel/pivot tables.
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In Home Monitoring
– LAN/WAN Performance
•
RG/DSLAM monitoring to identify packet loss
issues in the home.
•
Immediately correlating LAN/WAN to the STB
•
Leveraging existing Mariner xVu event
processing and thresholding design
– Health status bar to represent 48 hour
performance data of LAN/WAN
– Get recent report integration
– Identify connection details (wireless,
Ethernet, HPNA)
– Segment issues
• inside/outside the home
• wiring, RG, STB.
– Data stored in Mariner xVu database
capturing severity and triggering KPIs.
•
Data available in Mariner ReportVuTM for
further analysis.
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Install & Repair Certification
Target User – Field Techs
– TV based, Presentation Framework
application providing in-home visual of the
connected STBs and RG.
– Perform certification of the installation by
retrieving diagnostics from the STB and RG
• Tune to test channel
• Get latest reports of STBs and RG
• Identifies packet loss causing video
impairments across all connected STBs
• Provides STB to RG connectivity details
(Ethernet, Coax, etc.).
– Flag certified install for future comparison.
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Mediaroom Health Monitoring
•
•
•
•
Performance monitoring of service delivery
points
•
Application insight for TV operations
•
Determine if servers are approaching failure
•
Display health of Windows application servers.
IIS logs
•
Provides rolled up application success/failure
hits
•
200, 401, 500 and 503 errors.
A-Server – Trace Sink logs
•
Events are logged in MR trace sink log files
•
Rolled up as Critical Error, Error, Warning.
Additional Trace Sink Log files
•
V-Server, CGATE, SFSG, etc. trace files can be
rolled up with existing A-Server process.
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A-Server Health Summary
Drill Down
or search
for rolled
up server
and
service
health
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Virtual Screen Share
• Roadmap feature.
• Fully integrated with Mariner
SupportVu.
• Mediaroom Client 2.2 supports a
remote desktop capability to STBs
in the field.
• Provides Service Providers –
Helpdesk the ability to walk
through Mediaroom Application
and PF screens remotely.
• Assists in user level
troubleshooting/assistance.
• Trigger Client Diagnostic retrieval
from the STB.
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Benefits of Operating
with Mariner xVu
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Lower Cost of Ownership for TV
Mariner xVu: an end-to-end view of your TV delivery system:
•
Detect silent network failures in real time
•
Cut mean time to repair by 15-20%
•
Improve 1st call resolution by 50%
•
Reduce “blind” truck rolls
•
Greatly reduce STB swaps
•
Assist with Operations head count efficiency
•
Ensure installation quality
Service providers with latest release of Mariner xVu can now monitor
2.5X the devices with the same infrastructure
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“The Mariner xVu tool in conjunction
with Mariner’s systems integration
skills saved upwards of four months
of take-to-market time.”
Steve Ryan, Director Services Engineering, Bell Aliant.
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“Mariner xVu will enable SaskTel to
adopt an entirely proactive approach
to service assurance and to resolve
issues before the customer has had
time to identify them.”
Robert Watson, SaskTel President and CEO.
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Tried and True
Pairing Mariner xVu with other business
improvements, service providers have recognized:
• 50% reduction in TV and Internet service calls.
• 20% reduction in TV related service calls on a
growing subscriber base.
• The ability to proactively resolve TV quality of
service issues.
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Thank you
Nancy Butler, Director, Product Management
nancy.butler@marinerpartners.com
506-642-9411
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