Unified Communications: The State of the Industry Martin B. Isaksen Microsoft DoD CTO
Unified Communications: The State of the Industry Martin B. Isaksen Microsoft DoD CTO misaksen@microsoft.com 1 2 3 4 5 6 Today’s Communication Challenges 1) Communication Overload 2) Security and compliance 3) Distributed teams, partners, and customers 4) High cost of separate siloed communications Business Impact of Unified Communications How your organization can survive and thrive today Decrease costs By reducing travel, communications, and IT expenses Improve business outcomes By maximizing individual productivity, fostering team collaboration, and reducing time-to-close on projects and activities Decrease costs while providing increased productivity Save Lower Messaging Costs 50–80% Save Reduce Travel Expenses 20–40% Save Reduce Audio/Video Conferencing Charges Lower Real Estate and Facility Costs Reduce Cost of Telephony Communications Systems 20–40% Save 30–40% Save 40–60% Unified Communication requirements 4) User Management – LDAP, AD 5) Audio Conferencing – VoIP, TDM, and Mobile Conferencing 3) Application Integration – IM/Presence UCAPI, AJAX, REST, JavaScript across email, collaboration, CRM/ERP 6) Web and Application Conferencing – Thick client, mobile, and Web client support 7) Video Conferencing – SIP H.264 conferencing and H.323 PRI/BRI gateways 2) Remote Access – ICE/NAT/TURN Protocols built in 8) Voice – Enterprise VoIP capabilities, IVR, Contact Center 9) Unified Messaging – Email, Voicemail, and FAX in one inbox 1) IM/Presence – SIP and XMPP Phone PC Tablet End-User Unified Communication Client Transformation Instant Messaging (IM) Voice Mail Video Conferencing Telephony and Voice Mail Authentication Administration Storage Authentication Administration Storage Telephony E-mail and Calendaring Unified Conferencing: Audio, Video, Web Web Conferencing Authentication Administration Administration Storage Storage Authentication Administration Administration Storage Storage Compliance Audio Conferencing Instant Messaging Authentication Authentication E-mail and Calendaring Authentication Administration Storage Authentication Administration Storage Unified Communication enables server consolidation From Separate Legacy Servers HW Web Conference HW IM/Presence Common COTS hw/sw Platform and Management Instant Messaging Presence Video Conference Web Conferencing HW Video Conferencing Audio Conference Audio Conferencing HW E-Mail & Unified Messaging E-Mail & Unified Messaging Enterprise Telephony HW Streamlined Experience Single Client and Server Enterprise Telephony Separate management & experience HW To Unified Communication Services UC - State of Interoperability Trunk Side Only* - No line side interop UC - State of Security UC - State of Mobility User Access Experience Unified Communication Benefits UC – Sample Business Case Productivity savings by deploying Instant Messaging Number of Employees Hourly wage saved (based on average $20.00/hour user) 10 minutes = 1/6 hour Working Days in Calendar Year Total Savings based on productivity gain 1,000,000 $3.33 250 $832,500,000 VoIP Handset savings by deploying Software based Voice Number of Employees $300 VoIP Handset - $50headset = $250 cost savings Total Savings based on productivity gain over 5 year period 1,000,000 $250.00 $250,000,000 over 5 years UC Costs – Where are the savings? UC Futures Thank You
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