10 years of mobile evolution Anders Heick CTO, HandStep ah@handstep.com 21-04-2009 Contents • • • The Mobile Market About HandStep The mobile evolution • • • • • 10 years – so what? Challenges Mobile Applications Today Looking ahead Advices The market  27 % of European enterprises has more than 1,000 mobile workers (Gartner, November 2008)  Strategy, architecture and device management are the most important issues for companies (Gartner, November 2008)  40 % of Danish companies plan to increase investments in mobility in 2009 (IDC, September 2008)  Nine out of ten Danish companies believe mobile solutions will increase business benefits (HiQ, September 2008) About HandStep HandStep in brief History Founded in 2001 Position Leading provider of mobile software solutions for public sector and private enterprises Focus Growth Volume Dominance User-friendly and simple mobile software solutions for Windows Mobile Devices Nominated Entrepreneur of the Year by Ernst & Young (2008) Received ‘Børsen Gazelle’ Award for four years (2004-2007) Solutions are used by more than 50,000 users across 20 countries Awarded ‘Best in Class’ by Microsoft and Sybase iAnywhere Our business model Business solutions Solutions Infrastructure Business Critical Applications • Device Management Bespoke solutions • Deployment Standard products • Managed services .NET Integration (MS, SAP…) Strategic partner: Strategic partner: 12 certified employees Beta test and development of 3 partner awards new products ’Best in class’ Our approach 8. Evaluation and future development 1. Business objectives 7. Support 2. Strategy Business process 6. Education 5. Infrastructure 3. Application development 4. Implementation Our solutions • • • • • • Solutions for public transport 50% of all public commuters in Denmark are affected by HandStep’s mobile solutions Sales solutions More than 25,000 customers across nine countries are serviced with a sales solution from HandStep VITAE Handheld Mobile care solution for more than 7,000 users Labka II PDA Laboratory solution, handling 6,000 blood samples per day! Infrastructure Design and implementation of the largest mobile infrastructure solution in the Nordics with more than 15,000 mobile users TaskManager More than 900 users register time and materials with TaskManager on a daily basis Enterprise customers Public sector Customers in public sector Århus Kommune Brøndby Kommune The mobile evolution The challenges 10 years ago • • • • • • Bleeding edge technology Immature hardware, software and tools No really working synchronization technologies Very few hardware vendors / low device availability Loss of all data when battery died Limited hardware features and 3rd party devices • Scanners, RFID, Cameras, GPS, GSM modem, low performing CPUs, very limited memory, Bluetooth anarchy, no built-in GSM/GPRS/Phone • • • • • First generation OS High cost for wireless data transport Low (advanced) device penetration to end-users Lack of enterprise readiness Lots of security concerns The challenges today • • • • • • Still new technology Mature hardware, software and tools Working synchronization technologies – but still not perfect Lots of hardware vendors / high device availability No loss of data when battery dies but… A lot of hardware features and 3rd party devices • Drains the battery even faster…  • First generation OS – new players: iPhone, Android • Medium cost for wireless data transport • High device penetration to end-users – but a scattered consumer market • Lack of enterprise readiness – for some new players • Still some security concerns • The Danish multimedia tax The mobile evolution... “The definition of insanity is doing the same thing over and over and expecting different results.” - Benjamin Franklin Mobile trends Strategic enterprise enablement Primary focus: • Mobilising multiple business processes Project enablement Primary focus: • Deployment to multiple business groups Mobilize PIM & e-mail • Field sales Primary focus: • Field force • Key infrastructure • Legacy applications Stakeholders: Stakeholders: Stakeholders: • IT • IT, LOB • C-level, IT, LOB • Re-invent/reengineer business processes Identifying potential Look for • • • • • • • • • Groups of mobile co-workers Employees performing tasks in the field Large (central) administrative tasks Sales process – knowledge in the field? Competency gaps Manuals and guidelines Recruitment challenges Areas with strong growth Use of paper and forms • • • • • • • • • • • Phone calls and bills Intensive email communication Data entry Employee churn Deviations / customer complains Lost orders Delivery time Error rates Time used on transportation Waiting time Communication flow and stops A strategy workshop can help you identifying your potential! 16 Mobile applications today - architecture challenges and customer demands Standard Mobile Infrastructure Intranet Device Management Server Mail Systems DMZ Internet Device Management Client PIM Sync LOB Applications Secure Tunnel Data Sync ERP & CRM Systems Databases Internal Services External Services Mobile Database Challenges when building mobile solutions • Our customers are very diverse • Different requirements for every customer • Functionality, documentation, validation, test, user interface, backend, etc. • Backend-systems • Axapta, Navision, C5, XAL, SAP, CRM-systems, Oracle, SQL Server, Sybase, Scala… • The technology is still young and volatile • Hardware changes every 6-12 months • Choosing the right data synchronization technology • Size of data, filtering, near real-time or not, conflict handling, seamless online vs. offline • Customer maturity Slide 19 Challenges when building mobile solutions • Primary customer challenges • The customer’s lack of knowledge about own business processes • Integration to multiple systems • Typically the biggest challenge for a customer • Availability of knowledgeable backend resources? • Limited knowledge about cross organizational business processes and data • Corporate security – choosing the right device • Windows Mobile, Android, Symbian, iPhone, Tablet • More challenges • Changing requirements • Agile vs. waterfall project model • Usability • Lack of functionality/features • Performance HandStep Mobile Framework HMF • Tried and tested components • Optimised development process • Short delivery time • Higher RoI HandStep Mobile Framework Application - Error Reports 45 40 # of errors 35 30 25 20 15 10 5 0 Date # of errors per month 160 140 120 Errors 100 80 # Of E 60 40 20 0 1 2 3 4 Month (2006) 5 6 Application and Synchronization Architecture • • • • • • • • • • Web Services? Enterprise Message Bus? .NET Sync Services? SQL Server Merge Replication? Sybase MobiLink? SOA? Direct Data Access? REST? And many, many more… JDI KISS! • Is the online/offline application architecture still an issue? Business Continuity Mobile service solution Mobile service solution for ticket checkers 650 users in Denmark and Sweden • • • • • Passenger count CPS verification Quality control Coordination Time management • Phase 1: Introduction of mobile workers • Phase 2: Work planning • Phase 3: Quality control • Device Management: Afaria Connection Lost...? Deviation reports 1,600 1,400 1,200 1,000 SE 800 DK 600 400 200 - 2007-09 2007-10 2007-11 2007-12 2008-01 2008-02 2008-03 2008-04 2008-05 2008-06 2008-07 2008-08 2008-09 Managing the mobile infrastructure Post Danmark Largest mobility solution in the Nordics Mobile infrastructure • • • • • • Solution for 15,000 postal workers Real-time route planning Registration of mailbox pick-ups Electronic payment Scanning parcels PIM – Calendar, email, contacts • Device Management tool - Afaria Result: • 15,000 mobile postal workers • Only two administrators • 2,000 sessions per hour • <5 errors per day • 135 units implemented per working day Largest Afaria solution in the Nordics Supports different mobile standards: • Windows Mobile Standard devices (SmartPhones) • Windows Mobile Professional devices (Pocket PCs) • Windows CE devices (wall terminals with barcode readers) Application deployment made easy... Looking ahead • Changes in infrastructure and services • Cloud Services, Hosted Device Management, fully out-sourced DLM (Device Lifecycle Management) • More advanced devices • Companies will see mobility as a key business driver • Mobile strategy and mobile architecture will be corporate decisions • Managed diversity will be a common scenario Advices on building mobile business • Decide upon one or two corporate platforms • But be sure that the platform is manageable • Let LOB own the business applications / projects • But the IT-department should help in planning • Address security and device management at the start of the project • A corporate IT-project • Dedicated ownership, support, monitoring and change management is key to success • Spot business problems and act BEFORE they become critical! • Plan for changes…! • "Plans are nothing, but planning is everything", Eisenhower Anders Heick ah@handstep.com Questions? Bregnerødvej 139 DK-3460 Birkerød +45 30 38 90 00 www.handstep.com