Victorian Divisional Update No. 12 – 16 April 2014 The Age – Funeral Logo quick sheet Dear Members, As you may recall a delegation of AFDA Members – Darren Eddy, Cathy Tobin and John Fowler - visited the Fairfax Media Call Centre operations in Manila in February 2014 to seek an understanding of how their new operations work, but to also look at opportunities to improve operations to benefit users such as yourself. An action item for Fairfax Media arising from that visit was to create a quick sheet of regularly used Funeral and Death notice logos for The Age. Fairfax Media would like to ensure all Members receive this quick sheet, and hope you may find it beneficial in your business. Please find the quick sheets accompanying pdf to this divisional update. Fairfax Media hope you find these sheets useful, and also welcome your feedback about how they work for you, or other matters relating to their Manila Call Centre operations. If you have any further queries about these or any other matters, please feel free to contact me further so that I can assist. National Corporate Partners 2013/2014 Divisional Gold Sponsors 2013/2014 Gillian Manson Divisional Executive Officer – VIC Australian Funeral Directors Association PO Box 291, Kew East VIC 3102 Tel: 03 9859 9966 Fax: 03 9819 7390 Email: divisions@afda.org.au Web: www.afda.org.au This email and any attachments may contain privileged and confidential information and are intended for the named addressee only. If you have received this email in error, please notify the sender and delete this email immediately. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you in error. It is your responsibility to check this email and any attachments for viruses MELBOURNE AGE DEATHS & FUNERALS AGEC05518 AGEC05880 AGEC05593 AGEC12335 AGEC12385 AGEC12325 AGEC12142 AGEM02145 AGEM02149 AGEM02181 AGEM03885 AGEM03886 AGEM03946 AGEM03982 AGEM17086 AGEM17087 AGEM17434 AGEM17435 AGEM17436 MELBOURNE AGE MILITARY & ASSOCIATIONS AGEM02110 AGEM04002 AGEM27502 (RAAF) AGEM02259 (AIR FORCE ASSO) AGEM27415 (AUST FED AIR) AGEM02371 (EX SERVICE) AGEM18304 (ROYAL VIC REG) AGEM02642 (AUST FED POLICE) AGEM27064 (AUST NAVY) AGEM02109 (AUST NAVY) AGEM04672 AGEM02604 (AWAS) AGEM27505 (LIONS INT) AGEM27495 (LEGACY) AGEM01997 (AMB. SERV VIC) AGEM27498 (MASONIC) AGEM02372 (NAV LADIES AUX) AGEM27510 (NAVY LEAGUE) AGEM18531 (VIC POLICE ASSO) AGEM01523 (2 COMMAND ASSOC) AGEM27509 (RETIRED POLICE) AGEM03355 (39ERS ASSOC) AGEM27496 (ROTARY) AGEM02375 (ROY AUST ARTILL) AGEM27501 (RSL) AGEM27497 (COUNTRY FIRE) AGEM02974 (SALVATION ARMY) AGEM27494 (RISING SUN) 4/03/2014 17:32