TIME WARNER CABLE! Uniform Online Ordering Instruc www.affinityapparel.com/TWC! You may access your customized on ordering website at your convenienc available 24 hours a day, 7 days a we Secure Login! ure the security of your uniform program, you equired to enter a User Name and Password. ! Your User Name is your Employee EID #! r Initial Password is: Last 4 of Social Security #! be asked to change your password after logging in for the first time. ! Welcome Page! First screen upon logging in to Order Here! the “Order Here” button to view op down of available product categories.! ! Custom Catalogs! Uniform selections have been customized for your region. All products on your eStore are available for you to order.! ! Category Selection Page! Garment categories are listed in hierarchy at left. When a category is selected, thumbnail images of items are shown with brief description and price. Main navigation links are now visible at the top of each screen.! Item Selection Page! cking on the item you would like to a larger image is displayed with full ription, price and available sizing ns. Select your size and desired y and click “Add to Shopping Cart” button.! Real Time Allowance Management! Available allowance amounts will calculate throughout ordering experience.! Allowances expire on 12/18/14, and 2015 allowances refresh on 12/19/2014.! Shopping Cart! A display of selected items, merchandise total and availability status.! Checkout! ess/e-mail fields are pre-populated user profile. All shipments will be ent to the tech center address. Order Summary / Confirmation Review order and input paymen information on this page. Finalize y order by clicking the “Submit Order” b A printable order confirmation is disp upon final order submission.! Supervisor Approval! eStore orders will be held for supervisor approval. Upon submission of your uniform order, an email will be sent to or. They will need to log in and approve your order before Affinity will begin processing. Once approval has been eceive an order confirmation. If an order is rejected, you will receive an email requesting changes be made to the ed to make changes to an order already submitted, please contact your supervisor to request the order be rejecte supervisor has already approved the order, call Affinity’s Call Center team to request order changes or cancellatio ! OUR PERSONAL GUARANTEE Any garment that does not meet your expectation of quality or performance may be returned t Apparel once authorized within 30 days of order date, including custom merchandise if defecti RETURN AUTHORIZATION INSTRUCTIONS 1. Collect Information that will assist our service professionals in expediting your return: • Order number from packing slip (located in top right corner) • Material Number and quantity of garment(s) to be returned • Reason for return • Size for replacement or exchange, if applicable. 2. Call our customer service department for a Return Authorization (RA) number to expedite your credit, refund or exchange: 866-548-8 3. Complete Return Form by wri'ng the Return Authoriza'on (RA) number in two loca'ons below.* 4. Package Your Return and place the completed return form in the box with the garments. Cut and a@ach the supplied return label below outside of package. 5. Remember To: 1. Retain proof of shipment with tracking informa'on 2. Keep your Return Authoriza'on (RA) number for future reference ur return as well as any refund, credit or exchanges will be processed in a ely manner. Any return received without authoriza'on or with one of the non-‐ urnable modiﬁca'ons in our Personal Guarantee may be returned to the nder without no'ﬁca'on. Aﬃnity Apparel does not cover the cost associated h any returned product. The following items are NON-‐RETURNABLE: • Personally embroidered with employee or company name • Trousers hemmed shorter than a 28 inch ins • Washed or worn garments • Custom manufactured special orders • Altered garments Questions? ! Contact the friendly Affinity Apparel Customer Service Team by phone or email.! SCAN THE CODES WITH ANY SMART PHONE QR READER APP! Call Us! Email Us! 866-548-8435! TWC@affinityapparel.com! Monday – Friday 8AM-8PM EST! Rev